This was for a repair work done in The owner contacted our company requesting an emergency repairWe issued a proposal to do work, the owner agreed to all terms of the contract and signed for work to be performedWe did the work as specified in the contractThis is a special case, because the owners roof has shingles applied to it, but the shape of his roof isn't standard to installing shingles on itThere is no pitch, the roof is a curved shapeShingles are normally installed to a roof with a pitchHowever, the owner was aware of this and signed for the work to be doneThe work was performed and the owner was satisfied with the work until someone in his community made a comment that "his roof looked like a bald head." At this point, the owner suddenly became distraught with the "appearance" of his homeWe have correspondence from the owner stating that he was unsatisfied with the "look" of his home after the roof was doneThe owner failed to pay the full balance of the work he signed forThe total balance for both contracts signed totaled $17,and he only paid $10,At this time, before any wind damage complaint, or any problems being specified in his complaint to Revdex.com, the owner was refusing to pay for the complete work done because he was unsatisfied with the "look" of the roofIn February of 2017, Jeanne T [redacted] called our office very hostile to our staff demanding that someone come out to fix their wind damage on their roofFirst, the work performed and as specified in the contract they signed only had a year warranty due to the fact that it was repair workSo, technically the warranty has been expired yet she was demanding someone come out and fix it ASAPHowever, because the owner failed to pay the full completion of their invoice, we even more so turned down the work as this person has an outstanding balance of $7,880.00, and advised her to contact her insurance companyNow at this time, the owner is claiming that the installation of our original work was faultyTo address this complaint, Mike T [redacted] will coordinate with the owner to come out and take a look at the installation he is claiming was at faultIf the roof was improperly installed, it will be evident by the shine of the bottom side of the roofing material and we will be responsible for thatWe do not agree with the complaint that the roof was installed improperly, but to remedy this complaint will send Mike T [redacted] out to do an analysis of the installationThis customer has been trying to get us to pay for his roofing since when he originally complained that he wasn't satisfied with the "look" of itWe wrote off the balance of his invoice that he refused to pay of $7,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
This was for a repair work done in The owner contacted our company requesting an emergency repairWe issued a proposal to do work, the owner agreed to all terms of the contract and signed for work to be performedWe did the work as specified in the contractThis is a special case, because the owners roof has shingles applied to it, but the shape of his roof isn't standard to installing shingles on itThere is no pitch, the roof is a curved shapeShingles are normally installed to a roof with a pitchHowever, the owner was aware of this and signed for the work to be doneThe work was performed and the owner was satisfied with the work until someone in his community made a comment that "his roof looked like a bald head." At this point, the owner suddenly became distraught with the "appearance" of his homeWe have correspondence from the owner stating that he was unsatisfied with the "look" of his home after the roof was doneThe owner failed to pay the full balance of the work he signed forThe total balance for both contracts signed totaled $17,and he only paid $10,At this time, before any wind damage complaint, or any problems being specified in his complaint to Revdex.com, the owner was refusing to pay for the complete work done because he was unsatisfied with the "look" of the roofIn February of 2017, Jeanne T [redacted] called our office very hostile to our staff demanding that someone come out to fix their wind damage on their roofFirst, the work performed and as specified in the contract they signed only had a year warranty due to the fact that it was repair workSo, technically the warranty has been expired yet she was demanding someone come out and fix it ASAPHowever, because the owner failed to pay the full completion of their invoice, we even more so turned down the work as this person has an outstanding balance of $7,880.00, and advised her to contact her insurance companyNow at this time, the owner is claiming that the installation of our original work was faultyTo address this complaint, Mike T [redacted] will coordinate with the owner to come out and take a look at the installation he is claiming was at faultIf the roof was improperly installed, it will be evident by the shine of the bottom side of the roofing material and we will be responsible for thatWe do not agree with the complaint that the roof was installed improperly, but to remedy this complaint will send Mike T [redacted] out to do an analysis of the installationThis customer has been trying to get us to pay for his roofing since when he originally complained that he wasn't satisfied with the "look" of itWe wrote off the balance of his invoice that he refused to pay of $7,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]