Revdex.com:We are sorry to hear of [redacted] 's disappointment with the length of time it has taken to deliver her DVD We include two ways to deliver the final edited video First is online and then DVD This footage has been edited and online for our customer to watch and enjoy since January of We haven't delivered the DVD yet Since we are approaching months after the event I will detail the events that explain why a DVD hasn't been shipped yet Our customers are given year from their wedding date to submit any editing notes they wish to have passed along to our editors [redacted] 's notes were submitted days before their year anniversary on August 11, Once the editing notes are submitted we indicate an approximate to week window to deliver the edited video online for review and then approval or re-edit The edited video was posted online on January 11, 2016, a few weeks later than expected It wasn't until April 16th that we heard from [redacted] about her approval or request to re-edit her video On April 16th we discovered our client had approved the editing of the video Unfortunately, she may have misunderstood the directions to approve Our instructions indicate that if you are happy with the edit, simple click "Approved" If you wish to make changes, write your notes in the space provided Instead of clicking "Approved" she wrote "Happy with the edit, send my DVDs" Because she wrote her note in the space provided for editing notes, it then went back to our editors instead of the department that creates the DVDs This is where we mishandled the order The project remained idle until we received this complaint from the Revdex.com Frankly, the finished video is and has been online for viewing since January but we understand a disc of the wedding is promised and should be delivered in a timely manner I apologize to [redacted] for the delay in receiving her finished DVDs We now have the edited video ready to go and it will ship by early next week Again, we apologize for the confusion and hope [redacted] enjoys her edited video.Hugh R***Vice President The Pros
Revdex.comWe were surprised and troubled to learn of this complaint logged with the Revdex.com [redacted] spoke to our Director on Thursday, September 24, to address concerns she had with the raw footage we recently delivered The resolve at the time was to add a complimentary edited piece which would allow us to resolve many of her concerns related to the raw footage Raw footage is not edited and typically is footage used to review and then edited down to a finished piece [redacted] suggested she would speak to her husband and let us know of her decision.Late Thursday night [redacted] the groom left Vince our Director a voicemail message indicating he did not feel an edited piece would resolve the issues and wanted to discuss a partial refund He also indicated he was prepared to share his concerns with all review websites if he did not receive his request for a refund Our Director called [redacted] the next day and left a message but did not hear back from himBy then they had posted a scathing review on *** On Friday, I reached out to [redacted] and left a message indicating I was anxious to speak with her about her concerns, the [redacted] review and her husband's voicemail where he appeared to sound very angry I did not receive a call in return We did not reach out to the couple on Monday but rather thought we should wait until Tuesday in hopes they would return our two messages On Tuesday, September 29th we received this complaint from the Revdex.com We immediately reach out by phone in hopes of understanding why they decided to involve the Revdex.com when we were clearly working towards a resolution Upon speaking with both [redacted] and [redacted] via conference call they both admitted they received calls from us but simply felt they should use all resources possible to "get our attention" We would have gladly discussed a partial refund if they agreed the editing of their footage was not what they had in mind I then agreed to return $of their fee [redacted] contacted me last night and accepted the refund.On Tuesday, [redacted] agreed with us that their negative review violated their rules and regulations and removed the review from their website We continue to be frustrated to see the Revdex.com involved in resolutions unnecessarily and hope you will consider removing this from our recordHugh *R***Vice PresidentThe Pros
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have tried and tried to get my issues with The Pro's Weddings resolved The only way I am getting any response from The Pro's Weddings is because I have contacted the Revdex.com All I want from The Pro's Weddings is my wedding album and my wedding video The company stated it would take to weeks for my wedding video and my wedding album, it has been months and still I have not received my wedding album and my wedding video I have spoke with the owner of the company and he stated,"there is no guarantee that your video voice over will be corrected" I feel that I paid over $for services that The Pro's Weddings were suppose to provide for my wedding but, they still have not fulfilled their obligations I would love to have a beautiful wedding album and a beautiful wedding video Regards, [redacted] -***
To Whom It May Concern:I'm glad we were able to find some common ground regarding the complaint After my lengthy conversation with the customer, I found our conclusions to be productive We also agreed not to continue any dialog through the Revdex.com I'm happy to address any additional clarifications by phone.Best Regards,Hugh R***Vice President
To Whom It May Concern:Our customer contacted us on Tuesday, August 23rd with her concerns regarding the photography shot for her wedding While working through her complaint we emailed her on Monday morning and offered additional services to make up for her concerns To our surprise, we received this Revdex.com complaint via email later that afternoon We aren't sure why our client chose to include the Revdex.com in the midst of resolving this complaint.Regardless, we resolved by offering an complimentary album and additional prints To the best of my knowledge, my customer is satisfied with this resolve We feel the Revdex.com was involved in this complaint unnecessarily.Hugh R***Vice PresidentHugh,We have discussed the options and we both agree that "recreating" the photo is out of the question, between work and school schedules, costs involved (more than $- between, tux, chapel, hair, etc - not including time missed from work), and especially the lack of the emotions of the day itself, it just is not a feasible option.We would like to accept the offers of the X album and photos edited for freeWe would like to clarify that any photos that are edited should be sent to us by DVD after they are editedWe would like to know how photos are picked for the album, who decides layout, etcIs there a picture of the album online to see?We would also like to see what the "created" picture of the bride and groom would look likeThere are a few pictures in which my dress is displayed nicely in some of the group shots that could be used.While we have agreed to the above, please understand that we still feel that we are the ones making the sacrifice here and we do feel that we did not get what we paid forAll of you have agreed that there were missed photos, the bride and groom shots especiallyIt has been noted by each of you that there weren't as many bride and groom photos as there should have been and that the photographer was definitely lacking.We definitely feel that all photo packages should include retouched or edited photos and it should state that on the websiteWe also feel that it would be optimal if your photographers could actually meet with potential clients prior to being booked and definitely before the day of the wedding to make sure that all photography desires are conveyed properly and to make sure that there is a connection between your client and the photographerA phone call is not enough to establish rapport[redacted] & [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Monique M [redacted]
Revdex.com:I am a bit confused as to the reason our customer is rejecting our response Her desired result is for us to create and deliver her album and edit her video Her album is submitted and will be designed and created and then presented to her for approve online before it is printed The process can take 10-weeks The video will be edited over the same time span We will make every effort to move the process alone I reached out to our client today in an attempt to make sure we are all on the same page After a few minutes she decided she did not have the time to speak with me However she did threaten to continue corresponding with the Revdex.com until her album is finished We look forward to creating a beautiful wedding album and edited videoAt your service, Hugh R***Vice President
Dear BBB:I have been working with [redacted] for over a month to help her work through her concerns. It appears the DJ mispronounced 2 groomsmen during the bridal introduction. We reached out to the DJ to have him rerecord the intro but he decided he didn't not wish to make the... effort. We assured her we could do this in house but the voice would be different than the DJ who provided the service. Our last communication posed the question, "Do you mind if it's a different voice?". We received this complaint the next day.Her original demand was for a full refund on her video service because of the DJ's intros. We indicated that was not possible. We struggled to find common ground after that. The requested resolve is to finish the edited video. That was the plan all along. We aren't quite sure of the purpose to bring this to the BBB. The edited piece will take 8-12 weeks. Sincerely, Hugh R***Vice President
From: [redacted] < [redacted] @ [redacted] .net>Date: Thu, Aug 18, at 1:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com It is correct that the caller I reached out to speak with Me personally It is incorrect that the videographer and the bride agreed upon a later start time than the original contractVideographer did not show up on time or contact mother or the brideFor the sake of $dollars I will not make up a lieI repeat he did not show up in time and did not call anyoneIf you like you can return the hours worth of coverage which is $per hour If not I will pursue this through other channels for what is due to meOur video has no footage of our family guests and we are extremely saddened by the irreparable lossPlease don't misquote my conversationI agreed to this settlement but did not agree to state a lie
Revdex.com:We are sorry to hear of [redacted] 's disappointment with the length of time it has taken to deliver her DVD We include two ways to deliver the final edited video First is online and then DVD This footage has been edited and online for our customer to watch and enjoy since January of We haven't delivered the DVD yet Since we are approaching months after the event I will detail the events that explain why a DVD hasn't been shipped yet Our customers are given year from their wedding date to submit any editing notes they wish to have passed along to our editors [redacted] 's notes were submitted days before their year anniversary on August 11, Once the editing notes are submitted we indicate an approximate to week window to deliver the edited video online for review and then approval or re-edit The edited video was posted online on January 11, 2016, a few weeks later than expected It wasn't until April 16th that we heard from [redacted] about her approval or request to re-edit her video On April 16th we discovered our client had approved the editing of the video Unfortunately, she may have misunderstood the directions to approve Our instructions indicate that if you are happy with the edit, simple click "Approved" If you wish to make changes, write your notes in the space provided Instead of clicking "Approved" she wrote "Happy with the edit, send my DVDs" Because she wrote her note in the space provided for editing notes, it then went back to our editors instead of the department that creates the DVDs This is where we mishandled the order The project remained idle until we received this complaint from the Revdex.com Frankly, the finished video is and has been online for viewing since January but we understand a disc of the wedding is promised and should be delivered in a timely manner I apologize to [redacted] for the delay in receiving her finished DVDs We now have the edited video ready to go and it will ship by early next week Again, we apologize for the confusion and hope [redacted] enjoys her edited video.Hugh R***Vice President The Pros
Revdex.comWe were surprised and troubled to learn of this complaint logged with the Revdex.com [redacted] spoke to our Director on Thursday, September 24, to address concerns she had with the raw footage we recently delivered The resolve at the time was to add a complimentary edited piece which would allow us to resolve many of her concerns related to the raw footage Raw footage is not edited and typically is footage used to review and then edited down to a finished piece [redacted] suggested she would speak to her husband and let us know of her decision.Late Thursday night [redacted] the groom left Vince our Director a voicemail message indicating he did not feel an edited piece would resolve the issues and wanted to discuss a partial refund He also indicated he was prepared to share his concerns with all review websites if he did not receive his request for a refund Our Director called [redacted] the next day and left a message but did not hear back from himBy then they had posted a scathing review on *** On Friday, I reached out to [redacted] and left a message indicating I was anxious to speak with her about her concerns, the [redacted] review and her husband's voicemail where he appeared to sound very angry I did not receive a call in return We did not reach out to the couple on Monday but rather thought we should wait until Tuesday in hopes they would return our two messages On Tuesday, September 29th we received this complaint from the Revdex.com We immediately reach out by phone in hopes of understanding why they decided to involve the Revdex.com when we were clearly working towards a resolution Upon speaking with both [redacted] and [redacted] via conference call they both admitted they received calls from us but simply felt they should use all resources possible to "get our attention" We would have gladly discussed a partial refund if they agreed the editing of their footage was not what they had in mind I then agreed to return $of their fee [redacted] contacted me last night and accepted the refund.On Tuesday, [redacted] agreed with us that their negative review violated their rules and regulations and removed the review from their website We continue to be frustrated to see the Revdex.com involved in resolutions unnecessarily and hope you will consider removing this from our recordHugh *R***Vice PresidentThe Pros
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have tried and tried to get my issues with The Pro's Weddings resolved The only way I am getting any response from The Pro's Weddings is because I have contacted the Revdex.com All I want from The Pro's Weddings is my wedding album and my wedding video The company stated it would take to weeks for my wedding video and my wedding album, it has been months and still I have not received my wedding album and my wedding video I have spoke with the owner of the company and he stated,"there is no guarantee that your video voice over will be corrected" I feel that I paid over $for services that The Pro's Weddings were suppose to provide for my wedding but, they still have not fulfilled their obligations I would love to have a beautiful wedding album and a beautiful wedding video Regards, [redacted] -***
To Whom It May Concern:I'm glad we were able to find some common ground regarding the complaint After my lengthy conversation with the customer, I found our conclusions to be productive We also agreed not to continue any dialog through the Revdex.com I'm happy to address any additional clarifications by phone.Best Regards,Hugh R***Vice President
To Whom It May Concern:Our customer contacted us on Tuesday, August 23rd with her concerns regarding the photography shot for her wedding While working through her complaint we emailed her on Monday morning and offered additional services to make up for her concerns To our surprise, we received this Revdex.com complaint via email later that afternoon We aren't sure why our client chose to include the Revdex.com in the midst of resolving this complaint.Regardless, we resolved by offering an complimentary album and additional prints To the best of my knowledge, my customer is satisfied with this resolve We feel the Revdex.com was involved in this complaint unnecessarily.Hugh R***Vice PresidentHugh,We have discussed the options and we both agree that "recreating" the photo is out of the question, between work and school schedules, costs involved (more than $- between, tux, chapel, hair, etc - not including time missed from work), and especially the lack of the emotions of the day itself, it just is not a feasible option.We would like to accept the offers of the X album and photos edited for freeWe would like to clarify that any photos that are edited should be sent to us by DVD after they are editedWe would like to know how photos are picked for the album, who decides layout, etcIs there a picture of the album online to see?We would also like to see what the "created" picture of the bride and groom would look likeThere are a few pictures in which my dress is displayed nicely in some of the group shots that could be used.While we have agreed to the above, please understand that we still feel that we are the ones making the sacrifice here and we do feel that we did not get what we paid forAll of you have agreed that there were missed photos, the bride and groom shots especiallyIt has been noted by each of you that there weren't as many bride and groom photos as there should have been and that the photographer was definitely lacking.We definitely feel that all photo packages should include retouched or edited photos and it should state that on the websiteWe also feel that it would be optimal if your photographers could actually meet with potential clients prior to being booked and definitely before the day of the wedding to make sure that all photography desires are conveyed properly and to make sure that there is a connection between your client and the photographerA phone call is not enough to establish rapport[redacted] & [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Monique M [redacted]
Revdex.com:I am a bit confused as to the reason our customer is rejecting our response Her desired result is for us to create and deliver her album and edit her video Her album is submitted and will be designed and created and then presented to her for approve online before it is printed The process can take 10-weeks The video will be edited over the same time span We will make every effort to move the process alone I reached out to our client today in an attempt to make sure we are all on the same page After a few minutes she decided she did not have the time to speak with me However she did threaten to continue corresponding with the Revdex.com until her album is finished We look forward to creating a beautiful wedding album and edited videoAt your service, Hugh R***Vice President
Dear BBB:I have been working with [redacted] for over a month to help her work through her concerns. It appears the DJ mispronounced 2 groomsmen during the bridal introduction. We reached out to the DJ to have him rerecord the intro but he decided he didn't not wish to make the... effort. We assured her we could do this in house but the voice would be different than the DJ who provided the service. Our last communication posed the question, "Do you mind if it's a different voice?". We received this complaint the next day.Her original demand was for a full refund on her video service because of the DJ's intros. We indicated that was not possible. We struggled to find common ground after that. The requested resolve is to finish the edited video. That was the plan all along. We aren't quite sure of the purpose to bring this to the BBB. The edited piece will take 8-12 weeks. Sincerely, Hugh R***Vice President
From: [redacted] < [redacted] @ [redacted] .net>Date: Thu, Aug 18, at 1:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com It is correct that the caller I reached out to speak with Me personally It is incorrect that the videographer and the bride agreed upon a later start time than the original contractVideographer did not show up on time or contact mother or the brideFor the sake of $dollars I will not make up a lieI repeat he did not show up in time and did not call anyoneIf you like you can return the hours worth of coverage which is $per hour If not I will pursue this through other channels for what is due to meOur video has no footage of our family guests and we are extremely saddened by the irreparable lossPlease don't misquote my conversationI agreed to this settlement but did not agree to state a lie