1st customer never called us about the dial safeWhen we talked to her on 3/she didn’t even bring it upLock boxes are provided different locks but it’s very common for a customer to have the same locksThese are for privacy only and we explained that to her She could go back to the retailer and let them know that it’s the same lock and exchange for one with a different lock There is nothing we can do for her regarding thisIf she feels this strongly about it she has to take it back to the retailerPrivacy box was explained to the customer
I would like to notify you that we have settled with Sentry Group IncTo thisday I cannot understand how a company can continue to function selling aproduct that has a defectHowever my Daughter and I are satisfied, wehave received adequate compensation.One thing must be mentioned however, their customer service is terrible.They did not contact us about our complaintMy Daughter had to call themand complained again, it took several hours before they would agreeThehold period , on the phone ,alone was disturbing, it was over two hours.We will never purchase anything from them again
Anytime there is a request for a key or combo you have to pay a $fee and its non-refundableOnly time we waive it is if they wasn’t not provided during purchaseSo we waived the fee in because it wasn’t in the boxCustomer is arguing that they paid, but they didn’t They lost the combo and now does not want to pay Explained that they never paid and they need to pay nowShe lost her computer and feels like we should just send the combo because they lost itWe spoke directly to them and explained all of thisAt this time this matter is closed and customer needs to pay before getting the combo
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Case [redacted] was closed by Revdex.com despite my objectionThe check Sentry Safe sent in payment of my warranty claim was returned to my bank unpaid, and resulted in a fee of $from my bank in addition to the charge back of I previously advised that Sentry Safe was resistant to my claim, and hostile in conversations with me about my claimI ask that the Revdex.com reopen my complaint, and address this issue [redacted] Regards, [redacted]
To [redacted] , Complaint Handler ext ***Thank you for inform [redacted] Sentry Group of complaint ID [redacted] .Our records refiect that we received an online payment from Mr [redacted] on 5/18/for a keyrequestOn 5/19/we Emailed Notary Form because original one had the wrong serial number.He faxed a Notarized Statement of Ownership was received on 5/20/but based on the new serialnumber needed Xkey not X68.On 5/20/we sent verification letter to the customer so we can get the right information On6/30/we received an e-mail from the customer, we replied back to the customer lett [redacted] himknow we need him to fill out the verification letter because key number is invalid.We cannot process his order without that letter be [redacted] correct and emailed or faxed back to usI'mhappy to provide the keys as soon as he responds to the emailOn 6/20/we called and left a VMfor him to call us or fill out the verification letter so we can send out the right keys.Below is our correspondence with Mr [redacted] [06/30/1506:37:EDT - [redacted] - Claire O [redacted] ]cs email"I placed an order for keys for my safe on May 19th and have yet to receive the keyThe notarizedrequest was faxed to you as requested.Please contact me asap to let me know when I will be receiv [redacted] my key."send [redacted] verifysn letterbased on SN provided needs Xkey, not X68[05/20/1510:49:EDT - 007920523B - Evelin M [redacted] ]notary lori b k [redacted] exp 12/06/req keys xpd-- wait [redacted] on verti s# letter[05/19/1507:07:EDT - 007920523A - Korrine M [redacted] ]Emailed notary form; invalid SN[05/18/13:23:01Email Import] Type; KeyOrder; Model Number; X055; Serial Number; [redacted] ; Key Number; X68; Description; Key Standard Delivery; Order Qty ; 1; OrderTotal; 15.9375; Order ID ; 675652Sincerely,Derrick D***
To Whom it may concern, Attached is our informational press release regarding this rare earth magnet.Some key points that need to be understood: This is not a defect! Nothing is wrong with the safe A locksmith Trade secret was released You have optionsa Keep safeb Get on repair kit list ( we have over people on it)c Request a refund If you request a refund we have to disable the safe and mark it as destroyed The refund process is based on when they send back in the kitIf he wants his valuables protected then I would assure him to keep the safe, the possibilities of someone knowing where his safe is, having time to get into it and carry that huge magnet is very smallIf he wants a refund there is no way around itWe need that repair kit back.Also we told the customer on 6/8/what was needed to get a refund and he called back on 6/25/to check on the status of the mailer.He didn’t complain about the refund packet until 6/29/[06/29/17:46:EDT - [redacted] - Edgardo P***]cs called upset of our timeline and refund procedure advised that is the only option we have since safe is not recalled or defective advised can go buy safe and wait for reimbursement cs upset wants to contact Revdex.com [06/25/13:19:EDT - [redacted] - Julie K [redacted] ]sending notification that refund mailer has been sentRefund mailer shippedUsps tracking # [redacted] [06/08/16:38:EDT - [redacted] - Sandy C [redacted] ]Cu called for a refund kit At this time if he wants a refund then he has to send back the kit and buy a new safe, my suggestion is to just keep the safe and get on the repair kit listIf you have any questions please feel free to contact me directlySincerely,Derrick Derrick D***Supervisor, Customer Service
MY COMPLAINT IS ABOUT THE CUSTOMER SERVICETHEY TOTALLY HAVE IGNORED ANY ATTEMPT I'VE MADE TO CONTACT THEMHOE DO THEY GET AWAY WITH THAT?? PLEASE ANSWER METHANK YOUOn Wed, Apr 27, at 5:AM, Revdex.com wrote: You have a new message from the Revdex.com Upstate New York in regards to your complaint # [redacted] Please click on the link below to access the online dispute resolution web site and read this message BTW ...They DID respond to the complaintThey called me and sent me keysWhatever you did worked!!
Customer is mixing up our policiesWe have a day return policy for any safe that’s brought thru our storeOur keys have always been Non-refundableThe form attached is also on our website Derrick D [redacted] Supervisor, Customer Service Sentry Group
consumer called stating that he wants to add the name of his daughter who he bought the safe for because she complained to them before and they sent her a different times[redacted] ***
1st customer never called us about the dial safeWhen we talked to her on 3/she didn’t even bring it upLock boxes are provided different locks but it’s very common for a customer to have the same locksThese are for privacy only and we explained that to her She could go back to the retailer and let them know that it’s the same lock and exchange for one with a different lock There is nothing we can do for her regarding thisIf she feels this strongly about it she has to take it back to the retailerPrivacy box was explained to the customer
I would like to notify you that we have settled with Sentry Group IncTo thisday I cannot understand how a company can continue to function selling aproduct that has a defectHowever my Daughter and I are satisfied, wehave received adequate compensation.One thing must be mentioned however, their customer service is terrible.They did not contact us about our complaintMy Daughter had to call themand complained again, it took several hours before they would agreeThehold period , on the phone ,alone was disturbing, it was over two hours.We will never purchase anything from them again
Anytime there is a request for a key or combo you have to pay a $fee and its non-refundableOnly time we waive it is if they wasn’t not provided during purchaseSo we waived the fee in because it wasn’t in the boxCustomer is arguing that they paid, but they didn’t They lost the combo and now does not want to pay Explained that they never paid and they need to pay nowShe lost her computer and feels like we should just send the combo because they lost itWe spoke directly to them and explained all of thisAt this time this matter is closed and customer needs to pay before getting the combo
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Case [redacted] was closed by Revdex.com despite my objectionThe check Sentry Safe sent in payment of my warranty claim was returned to my bank unpaid, and resulted in a fee of $from my bank in addition to the charge back of I previously advised that Sentry Safe was resistant to my claim, and hostile in conversations with me about my claimI ask that the Revdex.com reopen my complaint, and address this issue [redacted] Regards, [redacted]
To [redacted] , Complaint Handler ext ***Thank you for inform [redacted] Sentry Group of complaint ID [redacted] .Our records refiect that we received an online payment from Mr [redacted] on 5/18/for a keyrequestOn 5/19/we Emailed Notary Form because original one had the wrong serial number.He faxed a Notarized Statement of Ownership was received on 5/20/but based on the new serialnumber needed Xkey not X68.On 5/20/we sent verification letter to the customer so we can get the right information On6/30/we received an e-mail from the customer, we replied back to the customer lett [redacted] himknow we need him to fill out the verification letter because key number is invalid.We cannot process his order without that letter be [redacted] correct and emailed or faxed back to usI'mhappy to provide the keys as soon as he responds to the emailOn 6/20/we called and left a VMfor him to call us or fill out the verification letter so we can send out the right keys.Below is our correspondence with Mr [redacted] [06/30/1506:37:EDT - [redacted] - Claire O [redacted] ]cs email"I placed an order for keys for my safe on May 19th and have yet to receive the keyThe notarizedrequest was faxed to you as requested.Please contact me asap to let me know when I will be receiv [redacted] my key."send [redacted] verifysn letterbased on SN provided needs Xkey, not X68[05/20/1510:49:EDT - 007920523B - Evelin M [redacted] ]notary lori b k [redacted] exp 12/06/req keys xpd-- wait [redacted] on verti s# letter[05/19/1507:07:EDT - 007920523A - Korrine M [redacted] ]Emailed notary form; invalid SN[05/18/13:23:01Email Import] Type; KeyOrder; Model Number; X055; Serial Number; [redacted] ; Key Number; X68; Description; Key Standard Delivery; Order Qty ; 1; OrderTotal; 15.9375; Order ID ; 675652Sincerely,Derrick D***
Sentry called Revdex.com and said that the business has refunded the money and the consumer is "all set"
To Whom it may concern, Attached is our informational press release regarding this rare earth magnet.Some key points that need to be understood: This is not a defect! Nothing is wrong with the safe A locksmith Trade secret was released You have optionsa Keep safeb Get on repair kit list ( we have over people on it)c Request a refund If you request a refund we have to disable the safe and mark it as destroyed The refund process is based on when they send back in the kitIf he wants his valuables protected then I would assure him to keep the safe, the possibilities of someone knowing where his safe is, having time to get into it and carry that huge magnet is very smallIf he wants a refund there is no way around itWe need that repair kit back.Also we told the customer on 6/8/what was needed to get a refund and he called back on 6/25/to check on the status of the mailer.He didn’t complain about the refund packet until 6/29/[06/29/17:46:EDT - [redacted] - Edgardo P***]cs called upset of our timeline and refund procedure advised that is the only option we have since safe is not recalled or defective advised can go buy safe and wait for reimbursement cs upset wants to contact Revdex.com [06/25/13:19:EDT - [redacted] - Julie K [redacted] ]sending notification that refund mailer has been sentRefund mailer shippedUsps tracking # [redacted] [06/08/16:38:EDT - [redacted] - Sandy C [redacted] ]Cu called for a refund kit At this time if he wants a refund then he has to send back the kit and buy a new safe, my suggestion is to just keep the safe and get on the repair kit listIf you have any questions please feel free to contact me directlySincerely,Derrick Derrick D***Supervisor, Customer Service
MY COMPLAINT IS ABOUT THE CUSTOMER SERVICETHEY TOTALLY HAVE IGNORED ANY ATTEMPT I'VE MADE TO CONTACT THEMHOE DO THEY GET AWAY WITH THAT?? PLEASE ANSWER METHANK YOUOn Wed, Apr 27, at 5:AM, Revdex.com wrote: You have a new message from the Revdex.com Upstate New York in regards to your complaint # [redacted] Please click on the link below to access the online dispute resolution web site and read this message BTW ...They DID respond to the complaintThey called me and sent me keysWhatever you did worked!!
Customer is mixing up our policiesWe have a day return policy for any safe that’s brought thru our storeOur keys have always been Non-refundableThe form attached is also on our website Derrick D [redacted] Supervisor, Customer Service Sentry Group
consumer called stating that he wants to add the name of his daughter who he bought the safe for because she complained to them before and they sent her a different times[redacted] ***