Antique Brick Company

Complaint: [redacted] I am rejecting this response because: there was absolutely no disclosure about the additional $902.00, whether I signed or not I was neither notified verbally, nor was it pointed out during the review of the papers, which was the only way you could effectively transact the sale of the 4Runner Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: While I appreciate the offer for a discount, I was promised that the floor mats came with the vehicle not that I would be able to purchase them at a discounted rateI would like a set floor mats at no cost since that was what was promised to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: When I asked to have the fluids filled and the gas filled, which was something that was agreed to and done, those items were NOT placed on the (WE OWE FORM) but were still completedIn fact, there was nothing written on that form even though those items and floor mats were promised to meIs that just best to avoid providing customer with what was owed to themAdditionally, why would the sales associate put floor mats on the "WE OWE FORM" if he believed the vehicle already had themMy complaint is that I was told the vehicle had floor mats and made my purchase at least partly based on that assumption and the vehicle did not have the mats as promisedThe resolution I desire is still a set of floor mats for my Toyota Prius Regards, [redacted] ***

The vehicle that you purchased was certified, which in part is having the fluids checked during the certified inspection among other itemsWe do not have to put this on the WE-OWE as it is part of the inspection and the cost is accountted forHaving floor mats in a car is not required as part of the certification [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

There has been numerous disclosures to your transaction about the inequityAs stated in the last responds, I would be willing to have you come in and discuss this furtherSincerely, Lou HGeneral ManagerToyota of Runnemede ***

I just spoke to *** ***, she will be coming in tomorrow to have her concerns of the scratches and imperfections handledAs for her going into an fr-s she is aware that this will up her payment, we finished the conversion to just fix her cosmetic concerns which we are willing to
do. *** ***General Manager

With all purchase made at Toyota of Runnemede, Anything promised or owed is always documented on a (WE OWE FORM) that is signed by the customer and manager at the time of the transactionIf you have a WE OWE we will give you the floor matsNothing is done without a WE OWE, as this is proof that it is part of your transaction. *** ***

I have spoke with all parties involved in reference to this matterA pre-owned vehicle is sold with or without floor mats depending on if we received them from the previous ownerWe will be happy to help you with a discount on the purchase of floor mats *** ***

Complaint: ***
I am rejecting this response because: There is only one response I will accept and that is that you folks admit to conducting unethical business and scamming me out of 900.00. Are you so far gone that you really believe what you are saying? Return the money. The fact that you continue to call me a liar is unbelievable, but I suspect this is, again, how you conduct business.
Regards,
*** ***

We have made special arraignment for the customer to pick - up her plates LH

We have been diligently working on rectifying the problem. As [redacted] is aware that we are moving as fast as the titling agency can move with having the title converted. She has been giving many options as stated by her, along with "refunding her money back". We have not heard from her since...

that discussion as she is aware this could take up to 4 weeks from the last time we talked. I have not heard from her since.  [redacted]General Sales Manager Toyota of Runnemede

Complaint: [redacted]
I am rejecting this response because: there was absolutely no disclosure about the additional $902.00, whether I signed or not.  I was neither notified verbally, nor was it pointed out during the review of the papers, which was the only way you could effectively transact the sale of the 4Runner. 
Regards,
[redacted]

We have left a message on 11/20/2015 to pick up plates. LH

Complaint:...

[redacted]
I am rejecting this response because: While I appreciate the offer for a discount, I was promised that the floor mats came with the vehicle not that I would be able to purchase them at a discounted rate. I would like a set floor mats at no cost since that was what was promised to me.
Regards,
[redacted]

Mrs. [redacted]- I have reviewed your transaction and found at numerous times showing the pay-off and trade-in value signed by you. If you would liked you can come in and I will go over the transaction with you. Items such as contract, payoff request form, and retail order has been signed and reflect...

the difference that you descried ($902.00). If you have any further question I would be more then happy to answer them for you. Lou HGeneral ManagerToyota of Runnemead  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The vehicle that you purchased was certified, which in part is having the fluids checked during the certified inspection among other items. We do not have to put this on the WE-OWE as it is part of the inspection and the cost is accountted for. Having floor mats in a car is not required as part of the certification.  [redacted]

Complaint: [redacted]
I am rejecting this response because:
When I asked to have the fluids filled and the gas filled, which was something that was agreed to and done, those items were NOT placed on the (WE OWE FORM) but were still completed. In fact, there was nothing written on that form even though those items and floor mats were promised to me. Is that just best to avoid providing customer with what was owed to them. Additionally, why would the sales associate put floor mats on the "WE OWE FORM" if he believed the vehicle already had them. My complaint is that I was told the vehicle had floor mats and made my purchase at least partly based on that assumption and the vehicle did not have the mats as promised. The resolution I desire is still a set of floor mats for my 2012 Toyota Prius. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]