Antique Classics

It is difficult to respond to a complaint that is not truthful or accurateThe customer had already picked up his furniture when I asked him to leave the bookcase and table so I could match the color of the leafI did receive the leaf that originally went with the table but it had been store in a cardboard box in a damp basement and it was in very poor conditionI have over extra leaves and told the customer that I would give him one from my stock and match the color of his table if he would send me a photo of his table so we could match the colorIt seems unreasonable to think I would refuse to give him a leaf when I have over extras that we have accumulated over the yearsWhen the bookcase was purchased it was clearly agreed that I would just provide shelves to fit the bookcaseThere was never a discussion about custom made shelves that were a certain type and thicknessThe customer sent me text messages saying that he wanted shelves that he had seen elsewhereI informed him that we never agreed to have anything other than shelves that would fit the bookcaseI told him I would not take shelves from a larger and more expensive bookcase and cut them down to fit his specificationsI told the customer that he could return the bookcase for a full refund if he was unhappyIt is sad that a customer will lie and threaten a complaint to the Revdex.com if I didn't comply with his demand for custom made bookshelves or destruction of a larger and more expensive bookcase to meet his demandsThis bookcase in question is about years old and even today I don't believe there are bookshelves that match a particular bookcase styleWhen we buy a bookcase today as in the past we don't get a choice of shelvesWe just get shelves that fitThis customer believes that the bookcase he purchased is suppose to have a special style of shelves and this is why I have offered a full refundAt this point in time I have still not received a picture of the table to match a leaf for his tableThis customer immediately sent a complaint to the Revdex.com and I can say with total truthfulness that I never said anything was finalI am responding to this follow up because a full refund for the bookcase was not acceptable to this customerOffering the customer an undamaged leaf and matching the color to his table at my expense is more than reasonableI don't consider the leaf a problem but just the customer refusing to send the photoThe Revdex.com has not informed me of any solution that the customer has suggested so the refund for the bookcase gives the customer full restitution for his purchaseI would also like to mention that the customer took the pieces even though I told him it would make matching colors difficultIf my response is not accurate then I ask why a customer would take furniture if there was a dispute with what was agreed to ?

Antique Classics is a used furniture store and to the best of my knowledge I am not obligated to take returns but I would appreciate any info you may have regarding used furniture returnsI have every text message from this buyer which will clearly show that this customer has submitted
totally statements regarding her complaintIs there a way to forward all the text messages so this is not my word against the customer'sSeldom does a business have such information but I clearly have all correspondenceI will answer the complaint without the text messages until I hear further info from the Revdex.com.It is easiest start with the bureau that the customer said can't be fixedShe mentioned many times in her texts that she loved the piece and so did her daughter but the real lie comes with the drawer pull because it is a heavy brass drawer pull that would take incredible abuse to breakHowever, if it somehow did break after already surviving for over years then it would be very easy to just replace the pull.Regarding the armoire is more complicated because this armoire was never offered for sale but after the customer saw the piece with pieces of molding missing and insisted on buying the pieceI told her the price would include the molding and that I would need weeks to have it finishedThis was the original reason it was not offered for saleAfter the sale she told me she went over her credit card limit and had to return a paintingI gave her $cash instead of any credit so she could immediately go to her bank and pay her credit card so you wouldn't be over her limitShe next told me that she lived on the 3rd floor and that the staircase would be too narrow to bring it up wholeI agreed a my expense to have it disassembled and put back together in her condoI sent men to do the delivery and to assemble the pieceThey spent hours bringing the piece to her satisfaction and she tipped them an extra $because she was so pleased with their workI incurred substantial expense to satisfy this customer but it seems hat she decided se doesn't like the piece after having it in her condoI told her I was not obligated to take a used piece of furniture back but hat in fairness I would give her a store creditShe agreed in her text but refused to give the delivery men a signed memo that she was agreeing to a store creditI have all the full documentation from her in her texts that will clearly show that I have acted in good faith and have gone far beyond what few business people would offerI hope there s a way to send these text messages so it is clear that I acted properly. *** ***

This complaint is without meritThe buyer was told I would provide shelves to fit the interior of the cabinet and after the sale he said he wanted shelves that were beveled and a certain thicknessI told him he was asking for custom made shelving ad that was not what as agreed uponHe saw a
larger bookcase with custom made shelves and he wanted me to take these out and have them cut to fit his bookcaseI told him I would not ruin another bookcase to satisfy a demand he made for something he didn't pay for and wasn't willing to have the shelves custom made at his expenseHe threatened a Revdex.com complaint if I refusedI have had the table leaf but told him I needed a picture of the table so I could strip and match the colorThis expense was included in the original priceI offered to take the bookcase back for a full refund but he refusedThe leaf is still here and he knows this but he hasn't sent me a photoHe has also inflated the costThe bookcase only cost him $including leaves to fit the bookcaseThe leak for the table he already took home is here and only waiting for his response to the picture requestThis man brought people that work with him to pick up the furniture during my business hours and one of them used very foul language in front of my customers because he was unhappy with having to help move the furniture for the complainantI had to tell him that I would have to call the police if the man came inside my business againI have been in business a long time and this is the first complaint I have had to respond toI don't know what else I can do other than offer a full refund for the bookcase which I already offeredThe leaf is still up to him to respondWe are matching the color at no expense to himWe have more than fulfilled our commitment but we will not destroy a bookcase to satisfy this man's request for something we had no agreement onWe will also not have custom made bookshelves that would cost more than the $he paid for the bookcasePlease advice any method that you may think I should be liable for and can resolve. Sincerely, *** ***

It saddens me that anyone can say anything they want to just to make a situation seem different that it wasI having been in business for over years and and know better than to use bad languageI am fully aware that I would be worse than a customer who was trying to get more than they deserved
by lying about what he paidI should also mention that I am 5' 8" tall and this man is at least 6" 5" tallI am years old and would be no match for this man if I dared to use this languageIt is the accusation of my use of foul language that upsets me the mostThe sales slip clearly shows that he paid $for a table with one leaf and chairsThere is only one price for the total purchaseThe table did not have any of the original hardware on the bottom that we were both unaware of until I turned the table over after paymentI told him I did not have the tools or experience to make the table work with a leafI offered him his money back but he said he wanted the tableI told him I would try to get someone to do the carpentry work at my cost but it would take time to find all the antique hardwareHis wife called me for an update and she said she understood my problem and could waitThe husband would not accept the effort I was making and wanted the table now! I repeatedly offered him a full refund but he refusedFinally he said he would take just the table without the leafI agreed and he came to the store asking for $for a refund on the tableThe sales slip clearly states one price for a table, one leaf, and chairs for $He would not return the 4 solid wood antique chairs so I refunded him $for the table and leaf which is exactly half of what he paid forHe took the cash and left the store saying he would go to the *** Police at which time I gave him back his receipt so he could present what was on the sales slipI understand that there will be complaints and misunderstandings but this man had no excuse for this behaviorIn addition, there were no other customers in the store because he came just after we opened. *** ***

I have found that I can forward all the text messages that will clearly show what transpiredThis piece of furniture is over years old and we did everything this customer asked for until she decided she didn't want it and wanted to return itThe text messages will show a clear line of exchanges including that she would accept a store creditShe never made arraignments for the piece she bought from another vender to be delivered by anyone but asked if the piece she bought on the 4th floor could be delivered with the pieces she bought from me so she wouldn't have to pay a separate chargeI agreed and paid for this piece to be delivered at my expenseThis customer also bought a mid 1800's dresser that was sold as is and told her I had someone that could do the simple trim cosmetic wood around the edge and fix a wood drawer slide but the next day she claimed I said I would pay for these repairs and once again I paid extra to satisfy this customerIn regards to me not allowing the delivery men she hired in my store is and each day they have been in my store to see if I received a signed letter stating she would take the store credit that she told them she agreed to and said the same in a text to meOne of these men made a purchase today in my storeI will forward the text messages tomorrow Aug 19th that will show all that I have stated is trueThese texts will also show that I acted professionally and with courtesy to this customer and that all the bad comments came only from herAdditionally I have men that will state that everything was acceptable before they left her condo and that she was fully satisfiedI also showed the delivery men that she hired her text messages to show them that I always acted in good faith and that she lied to them as wellThey told me today that they had her piece in storage and were waiting for her to honor her commitmentIn regards to the armoire being delivered in less than the weeks I requested and she agreed to came about earlier because she said that she would not pay for the second delivery even though she knew and agreed that delivery was her responsibilityShe said she would not take delivery of the armoire unless I delivered it for free and it had to come with everything elseThis is the reason for the delivery delayI had to again pay people to get the armoire readymen cut and grooved the wood to fit the front and side molding which I had agreed to pay for during the weeks originally agreed to by the customerI paid a 3rd person to match the color of the new wood to the color of the antique woodThe 4th person was paid to disassemble the finished piece and get it ready for deliveryWe don't have equipment to do these special wood cuts but I paid for this work as I had promisedConsidering that we offered numerous times to go back and put a latch on the door so it wouldn't swing open which was not the case when they left after their hour delivery, this customer refusedShe mentioned in her complaint that she lives in an old Victorian home where floors frequently are not levelThe men who delivered the piece speculated that the piece was moved after they had left because it closed while they were there and she even said she thought they did a great job and was totally satisfiedAfter I forward all the text messages it will show that I acted in good faith and acted professionally at all timesMy text were always courteous while you will see that the customer has been unreasonable in her expectations and demandsHer texts are full of insults and never any attempt to resolve the problem.?

According to Massachusetts state law: “In Massachusetts, a seller's refund, return, or cancellation policy must be disclosed to the buyer clearly and conspicuously before the transaction is completed. This is usually done by means of a sign at the point of purchase. Goods may be returned within a reasonable period of time if no return policy was disclosed. retailers are required to accept returns if the sold good is defective . Per State law, refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended.” The movers that retrieved the armoire also took photos as proof that the furniture was “found to be unfit for the purpose of which it was intended.”

The owner of this store is lying. On Aug. 1, when IFIRST saw the armoire I mentioned that it was too big to fit up the stairs tothe Victorian House. He immediately responded that it was no problem becausethey were designed to come apart. I questioned the state it was in, and wastold it would take 3 weeks to get it ready. Suddenly it was fixed in a couplehours. I also purchased a dresser which needed some work too, and was promisedboth pieces would be in excellent condition before delivery. The day ofpurchase, I said I had movers that could pick them up along with a piece I boutform a dealer on the 4th floor, but he was adamant about using his movers-"they were better and he trusted them." Everything was to bedelivered, at latest, by the 4th in accordance to with the policy ofthe 4th floor dealers. The date kept getting pushed back. His"mover" (a retired man in his 60's) finally called completelyconfused about the move & asked if I had a maintenance worker to help. Icontacted [redacted] and asked about his son helping, but he shouted “no”because he had health issues. He began screaming at me that I was a nuisanceand then hung up on me.  The 2ndmover he “hired” and “had to pay out of pocket”, was indeed his son. The reasonI paid the mover $160.00 (instead of $100.00) is because he had to carry 3heavy pieces up to the 3rd floor. I hadn’t seenthe furniture before it was delivered and the only work done to the armoire wasto stain the top part. (The second piece, a dresser, had not been repaired either, butI kept it not wanting to anger him.) After the movers left, the door of thearmoire wouldn’t close and the top and back began falling apart, the piece wasswaying, hence unusable hence needed to return it. He bullied me, saying hewouldn't take it back, that he spent an inordinate amount of time on thefurniture, had to pay extra out of his pocket to have everything ready, andthat I had not appreciated his effort. I stated I would dispute it with my CCCompany and that is when he said he wouldn’t accept it back unless I first signedan agreement that I would take a store credit. (No where in the store nor on myreceipt does it state a return policy.) On 8/14 I paid 2 more movers to returnit. They were shocked at the horrible shape the furniture was in. They tookphotos proving the poor condition it was in. Upon delivery, the owner refusedto take it back so they had to leave it on their truck. As of 8/18 he has stillnot allowed them into the store to return.Accordingto Massachusetts state law: “In Massachusetts, a seller's refund, return, orcancellation policy must be disclosed to the buyer clearly and conspicuouslybefore the transaction is completed. This is usually done by means of a sign atthe point of purchase. Goods may be returned within a reasonable period of timeif no return policy was disclosed. retailers are required to accept returns ifthe sold good is defective .  Per Statelaw, refunds are subject to the established store refund policy at the time ofpurchase, unless the product purchased is found to be unfit for the purpose ofwhich it was intended.Asevidence that this owner has a history of false claims and manipulation, I’vepasted a [redacted] review by another customer, dated 7/30/2015:Antique-Classics  owner: [redacted]Submittedby:  [redacted]. Salem MA  1.0 star rating  3rd floor at this location.  Short storyis I bought numerous pieces of furniture and was promised that additional workwould be completed on 2 pieces prior to my pick up date 17 days later of allpieces. I confirmed my pick up date twice before pickup and was never told thework would not be ready.  At pickup, the outstanding work was not done atall and after over 1 month and 3 additional visits later, seller provided asolution that was totally unacceptable in terms of providing furniture piecesthat were like-kind in terms of style and detail to the furniture purchased.  Seller refused to provide me with furniture pieces already in stock thatwould satisfy the outstanding work.  A complaint has been filed with theRevdex.com voicing my dissatisfaction with how I was treated.  Be very wary ifpromises are made to you that unfinished obligations will be fulfilled afterpurchase of items. In my case it was a "live and learn" experiencethat I will never do business with this owner again.
Regards,
[redacted]

It is difficult to respond to a complaint that is not truthful or accurate. The customer had already picked up his furniture when I asked him to leave the bookcase and table so I could match the color of the leaf. I did receive the leaf that originally went with the table but it had been store in a cardboard box in a damp basement and it was in very poor condition. I have over 100 extra leaves and told the customer that I would give him one from my stock and match the color of his table if he would send me a photo of his table so we could match the color. It seems unreasonable to think I would refuse to give him a leaf when I have over 100 extras that we have accumulated over the years. When the bookcase was purchased it was clearly agreed that I would just provide 3 shelves to fit the bookcase. There was never a discussion about custom made shelves that were a certain type and thickness. The customer sent me text messages saying that he wanted shelves that he had seen elsewhere. I informed him that we never agreed to have anything other than shelves that would fit the bookcase. I told him I would not take shelves from a larger and more expensive bookcase and cut them down to fit his specifications. I told the customer that he could return the bookcase for a full refund if he was unhappy. It is sad that a customer will lie and threaten a complaint to the Revdex.com if I didn't comply with his demand for custom made bookshelves or destruction of a larger and more expensive bookcase to meet his demands. This bookcase in question is about 80 years old and even today I don't believe there are bookshelves that match a particular bookcase style. When we buy a bookcase today as in the past we don't get a choice of shelves. We just get shelves that fit. This customer believes that the bookcase he purchased is suppose to have a special style of shelves and this is why I have offered a full refund. At this point in time I have still not received a picture of the table to match a leaf for his table. This customer immediately sent a complaint to the Revdex.com and I can say with total truthfulness that I never said  anything was final. I am responding to this follow up because a full refund for the bookcase was not acceptable to this customer. Offering the customer an undamaged leaf and matching the color to his table at my expense is more than reasonable. I don't consider the leaf a problem but just the customer refusing to send the photo. The Revdex.com has not informed me of any solution that the customer has suggested so the refund for the bookcase gives the customer full restitution for his purchase. I would also like to mention that the customer took the pieces even though I told him it would make matching colors difficult. If my response is not accurate then I ask why a customer would take furniture if there was a dispute with what was agreed to ?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[This has become an exercise in futility due to the seller refusing to acknowledge and or address the following issues brought up on numerous occasions in this process:1.  Why would I agree to replacement shelving for the bookcase that does not fit the like kind and style of the bookcase itself?  It was never communicated to me the effort to replace the shelves would be with DINING ROOM TABLE EXPANSION LEAFS   that have no resemblance at all  to the like kind style and design of the bookcase itself.  Why would I agree to such a solution and why would the seller assume a buyer would allow this to take place?  2. The seller still will not address the fact he had 17 days to have these issues resolved before I came for delivery on June 20.  And again I repeat I had contacted him twice prior to June 20 to confirm my arrival and not once did he indicate these issues would not be resolved.    3.At time of pickup nor at any time prior to July 18 did seller indicate I needed to send a picture of the dining room table to match the expansion leaf.  In fact I had sent 2 texts the week of July 18 to confirm pickup of items and there was no response from the seller to tell me he needed a picture of the dining room table for matching purposes.  And at the expense of repeating myself, on July 18 I was told there was no expansion leaf available.  Now there were over 100 to choose from on premises.   To be clear about the original expansion leaf that came with table being in unacceptable condition, the seller did state this but he refuses to tell you I told him I wanted to see the leaf itself and make the decision as to whether or not I would accept it.  I told the seller I am very experienced in furniture refinishing and will decide if it is salvageable or not.  Seller told me he would retrieve it from off site for me to look at.  That was never done.  4. My decision to accept the shelves in the other bookcase is an acceptable resolution due to that bookcase being like kind style and design to my bookcase.  Seller's refusal to honor that request goes back to my original statement that by doing so he would now have to make a promise to any future buyers of that bookcase that he would not be able to honor.?]
Regards,
[redacted]