Antique Coffee and Vending Service, Inc.

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I have talked to our Branch manager and James (whom the
member mentioned in her complaint)This definitely was the credit Union’s
errorIt appears to have been an oversight in processing the requestThe error
and means of correcting the error has been discussed with James as to hope this
will
not happen to future members.Our Branch manager and I reached out to our member, ***
***We apologized for the wrror and have reimbursed her *** for out of
pocket fees for cash advance and $for our of pocket fees for the
TravelEx exchange.Please let me kno if there is something else needed

Connects received the Revdex.com complaint information on November 13, Once receiving the information, the President/CEO called Mr M*** to discuss the problemThe President/CEO told Mr M*** that it may take a day to answer his question since she needed to retrieve statementsThe President/CEO
called Mr M*** back within the hour and explained that after reviewing his statements it appears the following is what happened to his accounts: Last date of activity on savings & checking: 03/11/15 Connects has a monthly inactive account fee {after months of no activity)Monthly inactive account fee was charged on 09/30/16; 10/31/16; 11/30/16; 12/31/16; 01/31/17; 02/28/17; and 03/31/Therefore savings & checking was closed. Mr M*** thanked the President/CEO for her follow upThanks. Evelyn *** D***, President/CEOConnects Federal Credit Union*** *** RoadRichmond, VA ***(***)-***-*** *** ***fax (***)-***-***www.connectsfcu.org

Please find our detailed response to this complaint. I do want to point out that we received this complaint on 11/7/(not 10/31). We are obliged to work with our manufacturer, *** *** *** ***,to coordinate a resolution and they did not receive their complaint until 11/16.Respectfully,Tom C***PresidentColumbus MitsubishiNorth High StreetWorthington, OH 43085Direct: *** ***___________________________________________November 18, 2016Revdex.com of Central OhioDublin RoadColumbus, Ohio 43215-1005Via Email: ***@columbus-ohRevdex.com.org R.E.: Complaint ID *** To Whom It May Concern:On behalf of Columbus Mitsubishi, I would like to formerly apologize toMrs*** for the failure of our service personnel to honor her request to inspect her vehicle before the recall in question was completedThis was our mistake and we take full responsibility for creating this situation.Next, I would like to address the specific safety recall campaign in questionMrs*** owns a Mitsubishi Outlander with approximately 170,miles that was included in the attached Mitsubishi recall bulletinAs an authorized Mitsubishi dealer, we are obligated to perform this recall by following the specific instructions provided in the recall bulletin.This campaign focuses on the inspection and testing of the vehicle’s front cross member assemblyThere is a flow chart on Page that a technician must followOur technician found no rust perforation on the front cross member on Mrs***’ vehicle after cleaning the surface areaHe then proceeded to perform a punch test which her vehicle’s cross member assembly passedThe final step was to apply an anti-corrosion agent to the cross member which he did.We were negligent by failing to allow Mrs*** to inspect the crossmember assembly before applying the anti-corrosion materialOur technician was not informed beforehand that Mrs*** wanted to do a visual inspectionHe has performed this operation numerous times. We are allowed less than one hour labor time for the entire operation (Page 15)He followed these steps and completed his inspection.Here is what we propose to address Mrs***’ concernsWe offer to do a complete reinspection of Mrs***’ vehicleMrs*** and anyone else she wishes to include may be present for the entire operationIf scheduling permits, our Mitsubishi District Parts & Service Manager (DPSM)will be present as well.We will follow the same flow chart required by the recall bulletinObviously the cross member area will now have a protective coating appliedBut this costing will not cover up “rust perforation” which the bulletin defines as “a hole or series of holes” in the cross member (Page 3).We will then perform the punch test on the cross member as requiredThis definitely tests the integrity of the metal assemblyEven if a “perforation” was covered up by the coating, it would not stand up to a chisel and hammer.We believe the cross member assembly on Mrs***’ vehicle has passed this test successfullyIf it does not pass the reinspection, we will proceed with the cross member replacement as specifiedWe will supply Mrs*** with alternate transportation at no charge if this repair is required.I do need to point out that the only part listed for potential replacement is the cross member assembly itselfThat does not include the lower control arms or ball joints.We stand ready to set up an appointment for this reinspection at Mrs***’ earliest convenienceAgain, I apologize for creating this situation in the first place.Respectfully,Tom C***PresidentColumbus MitsubishiNorth High StreetWorthington, OH 43085Direct: *** ***

This complaint was also sent to *** *** *** ***They just received theirletter today (11/16/2016)We are attempting to coordinate efforts with our manufacturerto hopefully arrive at an agreeable resolution to this complaintOur answer should be finished in the next few days
Thank you. Tom C***, President

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** *** *** ***

Our customer (*** ***) first notified my sales manager of his dissatisfaction with his purchase on Tuesday, 3/7/17. I personally calledhim back that same day to review his concernsIt became clear to me that the best solution would be to unwind the transaction and takethe vehicle back
Mr*** returned the vehicle to us tonight (Wednesday, 3/8/17)We refunded his $deposit and destroyed all thepurchase documentsWe had a very productive conversation and parted on very friendly termsI assured Mr*** that I would be happy to deal with him personally if he wanted to look at any of our vehicles in the future.Thank you for bringing this matter to our attention.Respectfully, *** *** ***

I am rejecting this response because:
My conerns were filed on October 31st that was 19 days ago and this is an unacepptable response. The dealership need to address the my concerns during the visit. [redacted] needs to address how they are going to handle my concerns AND how they are going to address the dealership on how they failed to take me back to my car BEFORE they performed any work. Regards, [redacted]

[redacted] Attached is Connects Federal Credit Union’s response to a member complaint we received on [redacted].     Please let me know if there is anything else needed. Thanks. [redacted]...

[redacted]  [redacted]
[redacted]
[redacted] [redacted]
[redacted]

To Whom It May Concern:A consumer complaint was file on 03-03-2017 under ID [redacted] against Columbus Mitsubishi North, 8600 North High Street, Columbus, Ohio 43235, 614-436-2001. A phone meeting was conducted with [redacted] and [redacted] on 03-07-2017 after salesman, [redacted] failed to respond to a number of contacts prior to this phone meeting, but alerted [redacted]'s per my text requests. The issues of my complaint were discussed including but not limited to a purchase of a 2010 Steel Blue, Ford Escape Limited Edition, VIN#: [redacted]. Two issues arose around the transaction, one (1.) a questionable mechanical issue of the vehicle's coolant system that unable to be tested before or during unless performed by the dealer's mechanics and two (2.) a question of possible odometer fraud and/or tampering under Ohio Revised Code (ORC) 4549.42 (A)(B) Sale or use of fraudulent odometer.After a review of concerns of both parties. [redacted] offered a resolve to rescind the purchase & loan transaction for the above said vehicle in full, as well as fully refund my (the Buyer's) down payment of $500.00. Columbus Mitsubishi North agreed to absorb all costs including but not limited to taxes, title, temporary tag, loan fee(s) and any other documentation fee(s) or generation fee(s) associated with the transaction. In return, I, the buyer agreed to retract all complaints to including bit not limited to the Revdex.com (Revdex.com), Ohio Bureau of Motor Vehicles (BMV), Ohio Dept. of Public Safety (ODPS), Ohio Attorney General's Office (AG), Delaware City Police Department (DPD), Online Business Bureau, etc.,and retract legal action against the dealership (as stated above and herein) and specifically salesman known as [redacted], including but not limited to Ohio Revised Code(s) 4517.12 (5), pursuant to 4517.14 (D) pursuant to 4517.25 (A)(B), pursuant to complaint filed to Motor Vehicle Dealer's Board under 4517.30  pursuant to 4549.41, 4549.42, 4549.43, 4549.44, 4549.45, pursuant to 4549.451, pursuant to 4549.46, pursuant to 4549.47, 4549.50 and 4549.52 in connection with odometer discrepancies as well as investigation by Delaware County Prosecutor and the Ohio Attorney General Office regarding (4549.47) above ORC's as well as with a possible known mechanical issue of the vehicle's coolant system leaking and potentially causing immanent engine failure.  Further, I (the buyer) returned the vehicle to the dealership as promised on 03-08-2017 and met with [redacted]. His statement afforded to the Revdex.com is correct. Lender, [redacted]'s  Virtual [redacted], was also contacted on 03-08-2017 to make the Lender aware of the resolve.  [redacted] and I had a very positive and constructive conversation and per his statement to the Revdex.com, the vehicle was inspected and accepted back and all original transaction documents were destroyed in my presence. [redacted] also was very pleasurable and assuring to assist me in any future auto purchase(s) which I further accept.[redacted]'s handled the matter in a very speedy, understanding, respectful manner and acted with integrity to handle the matter in the best possible way, and per our agreement. Therefore, I request that this complaint to the Revdex.com be removed from public view (if all possible), but kept on file with the Revdex.com if so needed per the Revdex.com's policies, requirements, etc.  Per the facts of this statement, I consider the matter fully resolved and respectfully hope that the Revdex.com will honor my request and [redacted]'s agreement to remove Complaint ID #[redacted] from public view along with any negative remarks. In closing, [redacted] (Columbus Mitsubishi North) could have easily rejected to the above resolve and sought profit over integrity as well as allowed the matter to escalate to even a legal matter. Among 2 small businesses, I also run a consumer protection (awareness, not an attorney) organization on a number of social media sites after becoming a victim of Big Banks, Wall Street and Corporate greed of 2008 (which was explained to [redacted] along with the reasoning for the purchase). We have no shortage of businesses who rather take the "lower" road with deceptive business practices rather handle a matter as [redacted] in this matter. For that I give him a lot of respect and kudos for for his integrity and will be giving his auto dealership positive reviews. Unfortunately, this complaint was processed a bit quicker than I could get this response to the Revdex.com and honor my end of our mutual agreement/resolve.Respectfully,[redacted]