Antique Electronic Supply

Hi Revdex.com, color="#000000"> The customer placed an order with us for a set of Groove Tubes power tubes We filled the order and shipped the pair of tubes to him as requested Shortly after receiving the tubes, the customer contacted us because he wanted mid-rated tubes and the set he received was on the high end This reason for return was recorded by our associate in the return authorization and we were going to send a mid-rated replacement upon receipt When the tubes arrived back to us, they were unfortunately broken We contacted the customer to let him know that we cannot accept broken items that are returned and suggested he make a claim with the post office The return was shipped back via Priority Mail, which is automatically insured for $ The customer yelled at our office supervisor and claimed the tubes had arrived to him broken The office supervisor tried to explain to him that items that arrive broken must result in a claim with the carrier instead of a return authorizationShe pointed out that there was no mention of the tubes being broken in the return authorization The customer then claimed he told our representative they were broken, but our representative did not make note of this in the RMA and, after speaking to our representative, he is sure there was no mention of damage or he would have filed a claim As with all products, we cannot accept them as a return if they are broken We suggest the customer files a claim with the carrier As we tried to tell him, we have the package and all packing material in case the post office wishes to inspect it in their investigationThanks, Mike K***

Hi Revdex.com,
color="#000000">
The customer placed an order with us for a set of Groove Tubes power tubes.  We filled the order and shipped the pair of tubes to him as requested.  Shortly after receiving the tubes, the customer contacted us because he wanted mid-rated tubes and the set he received was on the high end.  This reason for return was recorded by our associate in the return authorization and we were going to send a mid-rated replacement upon receipt.  
When the tubes arrived back to us, they were unfortunately broken.  We contacted the customer to let him know that we cannot accept broken items that are returned and suggested he make a claim with the post office.  The return was shipped back via Priority Mail, which is automatically insured for $50.00.  The customer yelled at our office supervisor and claimed the tubes had arrived to him broken.  The office supervisor tried to explain to him that items that arrive broken must result in a claim with the carrier instead of a return authorization. She pointed out that there was no mention of the tubes being broken in the return authorization.  The customer then claimed he told our representative they were broken, but our representative did not make note of this in the RMA and, after speaking to our representative, he is sure there was no mention of damage or he would have filed a claim.  
As with all products, we cannot accept them as a return if they are broken.  We suggest the customer files a claim with the carrier.  As we tried to tell him, we have the package and all packing material in case the post office wishes to inspect it in their investigation.
Thanks,
Mike K[redacted]

Hi Revdex.com,

color="#000000">
The customer placed an order with us for a set of Groove Tubes power tubes.  We filled the order and shipped the pair of tubes to him as requested.  Shortly after receiving the tubes, the customer contacted us because he wanted mid-rated tubes and the set he received was on the high end.  This reason for return was recorded by our associate in the return authorization and we were going to send a mid-rated replacement upon receipt.  
When the tubes arrived back to us, they were unfortunately broken.  We contacted the customer to let him know that we cannot accept broken items that are returned and suggested he make a claim with the post office.  The return was shipped back via Priority Mail, which is automatically insured for $50.00.  The customer yelled at our office supervisor and claimed the tubes had arrived to him broken.  The office supervisor tried to explain to him that items that arrive broken must result in a claim with the carrier instead of a return authorization. She pointed out that there was no mention of the tubes being broken in the return authorization.  The customer then claimed he told our representative they were broken, but our representative did not make note of this in the RMA and, after speaking to our representative, he is sure there was no mention of damage or he would have filed a claim.  
As with all products, we cannot accept them as a return if they are broken.  We suggest the customer files a claim with the carrier.  As we tried to tell him, we have the package and all packing material in case the post office wishes to inspect it in their investigation.
Thanks,
Mike K[redacted]