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Antojitos Jalisco

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Antojitos Jalisco Reviews (1)

Hi this is [redacted] daughter of [redacted] owner of Antojitos Jalisco located at 640 Park Blvd. Orange Cove CA. Im responding to your letter we have recently received. On November 5,2016 when this incident occurred the lady named [redacted] walked in she asked a few questions about the things we...

was going to order. I personally took the whole order and made it myself. she asked for two Mangoniadas.  I asked, " ok would you like them mild of hot?"  she replied, " mild"  I made them. At the end of her order she bought two churros two shaved ice and two mangoniadas and a few other little things.  Well anyways I took her payment and she left with her two children.  she comes back in with her two mangoniadas in her hands 33 minutes later. I have them on camera. she places them on the tops of the drinks and says, " these are too spicy."  She did not say anything else walk outside and comes back in with her husband or boyfriend. And he starts yelling  " these things are too spicy my kids did not want to eat them.This is [redacted]."   I then explained to my mother that was there at the time what happened and she said sorry that is what you asked for and there are no refunds.  They kept yelling at me that we need to give them back there money because we had too because customer is ALWAYS RIGHT.  yes I agree that the customer is always right, but customers should not take advantage of that.  For example you go to a restaurant and you order tacos with everything light chile and turns out they were too hot. then what do you do? I would simply know next time no chile because last the tacos were too spicy for me.  As such a small bissness we will not exchange food items if that is what you ordered and it is made no money back and no exchange. there is a really big poster with that stated on there on the wall WHERE EVERYONE can see it. in ENGLISH AND SPANISH.    our rules and policies were put up this way because we would not like to have a little problem like this.nThis is not done to offend any race person for color, size, pretty or ugly. there has been real "white" people go into our little business and come out really happy because they like our work, products and customer service where we always help our customers with a smile. I believe they are trying to make our new bossiness look bad, but we know how to treat people and know when we need to do certain things . [redacted] Manager of Antojitos Jalisco

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Address: 640 Park Blvd, Orange Cove, California, United States, 93646


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