Antonio L merlino

If there was a score lower than star, I would give it [redacted] !! Retention managers and the office of the president contact just to have them keep their word about the offer they gave me with my cell phone, but when I went to the store to get it they couldn't honour the deal - UnbelievableThat's not even why I'm writing this review As ridiculous as it is, I recently- signed up for internet and TV services because of the good price that a salesperson offered meThree appointments to install later - all of which were confirmed prior, multiple times (through phone calls and text) - and they still haven't showed upHaving ppl take off work to accommodate their asinine timelines and not show up, againSeriously?? I'm a busy person like everyone else with kids and job who cannot afford the time or money to get the run around from a company that should be working to keep my businessNot to mention there was an additional $monthly charge that would have been activated shortly after I signed up - this was not disclosed by the salesperson but found in the fine-print of the email they sent me afterwards [redacted] *

I recently upgrade Bell internet service to Fibe and purchase an additional package to upgradeThe internet service is worst than the dial up I had beforeIt is glichy and I loose connectionAlso, Bell is calculating my usage differentlyFor example, in the summer we use internet a lot daily and usage measures to GB in one month timeNow in winter we use the internet much less, mostly only weekends and in a day period I have already ready reached over GBSomething is not right and nobody at Bell will address this issueInstead I get an call out of the blue from Bell wanting to upgrade my service [redacted] **

We decided to try Bell when we moved to our new homeAfter weeks and numerous issues with internet/wireless service, numerous phone calls with no resolutions, at least one technician who did not appear to be very knowledgeable about the process, we decided to cancel our relationship with Bell and go with another providerSince I notified Bell with my intent to terminate their services I have received phone calls per day from their so-called loyalty lineI have requested that these phone calls cease and have told them in very clear terms that I do not wish to hear from them againIt's unfortunate that Bell spends so much effort trying to woo unsatisfied customers back rather than addressing their service issues IThe first placeI would not recommend Bell to anyone nor will we use their services in the future

First of all I made a mistakeA Bell Canada sales representative at my front door, telling me what a wonderful deal I'd be getting if I switched from my present server, ( [redacted] , internet and TVWe were with Bell for phone.) I switched!) That cost at both- ends..I did not arrange to have the billing taken off at my bank My wife was handling most of the financial data and has since past away (May 25) Some time after that I received I believe, three voice-mail callsI wasn't home to receive the callsI didn't realize the calls were on the voice mail until my daughter went through the [redacted] procedure to obtain themI was accustomed to hearing the 'beep' signal when I came home and then answer itThat's not all! One of the calls was foreign male voice; I don, know what he saidThe other two were female, I assume, Too fast! And so finally,- I wanted to pay my billI went to [redacted] Mall where there is a Bell service outlet, Augand actually got to talk to areal live person, that's after I was told that I could use one of their phones to give my ' [redacted] #'.I again told them I wished to do my business and complaints to an actual person! And I did, to a nice young manI paid my $and told him that I was quitting as well as the problems with the voice-mail etcHe advised me to wait until I'd been year under contract with Bell, and it'd only cost me $to break the contract Decent! Carlyle F

*** about internet speeds, guaranteed minimum speeds, outagesWhen contacted, we were told they would monitor our service and make changes if it continued to go out (it would not work about 1-hours a day for weeks)As nothing changed, we called again, they had not monitored our service (even though they of course have that data to be able to charge us for usage....) and instead sent a tech a week laterHe arrived and said there was no problem on our end (modem, router...) and there was nothing he could do to help improve our service
Took over an hour of fighting to get reimbursed for only the final month (had been going on for at least 3-months off and on), which we were only about a week into
*** ***

We have always had horrible experiences with Bell but unfortunately we did not have a choice but to sign up with them yet again for our business lines since no other big firms supported landline phone services for our locations This is a big monopoly that cares less and less about the consumer and more and more about their own pockets They overcharge on the bills and on many occasions we have had disconnected fax and internet and very slow response and repeated disconnect issues ***

Their billing practices are *** and complexIf a promotion is expiring, they will say you can only adjust after the promotion terminates I have had to spend over hours with them over the course of one year to renegotiate their prices, correct wrong billing and finally have cut cable tv Crtc has not done enough to control Bell Canada's *** of consumers ***

Having been a customer of Bell for over a decade, it is finally time to call them on their obscene business practicesMy latest experience with them:
Received a call from an agent with a promotion for free HBO channels for a period of two monthsWas reassured many times there would be no costWas specifically reassured that the promo would begin on the next billing cycle so as not to incur pro-rated charges for activation during mid billing cycle (have already had that experience)Was reassured I could cancel the promo before the two month period so as not to incur charges for service past the promo date
Lo and behold, was charged for pro-rated days service was activated mid billing cycleValuable time wasted to rectify Bell's chargeReassured that amount deducted in auto-payment would reflect the credit of over-billingFalseNext billing cycle, more valuable time wasted to rectify Bell's continual liesThis time I asked that promo be completely removed from services so as not to incur costs if the dates of promoted free service do not correspond to the dates I was given by Bell representativeI was then advised that Bell would charge full cost of the service (that was offered for free) for the full period of time the service was in effect were I to cancel before the free promotional period expired
What kind of illegitimate business model is Bell using? This is completely unethical robberyThey have no right to the moneys they over-bill, however they keep it for over two monthsThey lure customers into traps by offering 'free' promotions and then charging for them
Were this a one-time experience, I would not be writing this reviewHowever over the decades I have been a Bell customer, these practices have been routine and evidenced more often than I can enumerateIf a customer is not in the position to call the company to rectify each of these 'mistakes', can one imagine how much money Bell is raking in on these dishonest business practices?

Having internet speed issues (FibeTV service) Had two technicians visit on two occasions, resulting in being told that they would install a new modem/router at no charge However, as typical, the following month there was a $charge for a Home Hub
When Bell provides telephone service, they guarantee up the D-MARK of the building When providing Internet, the DSL modem is your D-MARK It is their responsibility to provide that service, including any hardware required to provide said service If the modem/router provided by them is inadequate, it is BELL'S responsibility to provide the means to deliver the service
Next call is to Bell Mobility to resolve Text Message charges on a new line, that of course, has UNLIMITED TEXTING as a feature
Terribly run company, in so many regards, and no sign of improving

The service I received from bell has been horrible as I talk with different members from customer supportI called the support team about renewing my contract and was told that I could do so without any additional cost or changes to my planI had posted my phone online and had found a buying willing to pay a fair price for my phoneUpon going to the store the next day the representative told me that the information was incorrectI then called bell and was told that they are sorry but what I was told was incorrect and they can do nothing for meI asked to speak to a manager and was told I would receive a call back within hoursI never received this call and called bell again where I was told that the best they could do is an increase my plan by $a month over a year term, and that they were sorry for the miss informationThe representative made no effort to work something out or keep the original promises made by the companyThis therefore has left me with no phone and a company that wants to charge me an extra $plus tax over years despite being a loyal bell customerWhen I explained my position I was told sorry and to have a nice day at which point the service representative hung upI have not received any messages or calls from the company trying to resolve the issueI would not recommend going to bell as they clearly have concern for this customers

Received a spam e-mail claiming that my credit card with Bell expired
It also includes an e-mail address '[email protected]' asking me to allow messages from
Thanks to *** the message is marked spam, and I wanted to inform Bell about this incidentthe e-mail address above is invalid
On the website of bell the only contact information is for services that has nothing to do with this problem
The security related page on the website is for customers on how to make their services and accounts secure
Would be beneficial for Bell Canada to do the same

I want to start by saying that I have been with Bell Mobility for yearsRecently I decided to upgrade my *** I am currently not under contract so I have the freedom to go anywhere I pleaseTelus was offering a better initial package so after 9+ hours of waiting on hold and be connecting to every different specialist the retention manager and I agreed on a package and away I went to the Bell Store to get my new phoneWhen I arrived at Bell, there were no *** plus's in all of ontario so I had to order the LAST one available from Nova ScotiaIt arrived days later so I immediately went into the store to get my new phone only to be told that eveything we had talked about on the phone the night before wasn't documented properly and that I wouldn't be getting any of the negotiated termsAfter hours in store of being on hold/ sorting it all out I left frustrated and said I was going to call Bell and iron out the details and that I would be back after work the following day to purchase the phoneThe next day (today) I called the bell store minutes after they opened to reiterate the issue from the night before and to make sure they were holding the phoneWhen I got there the second time they informed me that they accidentally sold it and that there were no more plus's on the system and that I would have to spend dollar more to get a phone with higher gigs The regional manager was there at the time and tried to blame me buy saying .."I dont know how you thought we would hold a phone on black friday" as if It was my fault*** ***Bell doesn't care at all about the customers that have been loyal to them*** ***

I recently upgrade Bell internet service to Fibe 15 and purchase an additional package to upgrade. The internet service is worst than the dial up I had before. It is glichy and I loose connection. Also, Bell is calculating my usage differently. For example, in the summer we use internet a lot daily and usage measures 35 to 40 GB in one month time. Now in winter we use the internet much less, mostly only weekends and in a 10 day period I have already ready reached over 31 GB. Something is not right and nobody at Bell will address this issue. Instead I get an call out of the blue from Bell wanting to upgrade my service. [redacted]

After being a Bell customer for 5 years, I recently closed my account and switched to a new provider due to a better promotion. After canceling the Bell account (mid way through the billing cycle), I received a final bill 3 x what it should have been. When I called the customer service line I was told that they dont adjust the bill based on when you cancel and it is their practice to charge the client the full amount for the billing period. I asked to have the charges amended, and was told it would be done. I was then told it would take 10-12 business days to see the changes. Sure enough, 10-12 business days later no changes were made, requiring me to call back yet again and waste more time determining my final balance. Only this time, Bell also decided to tack on a 23.00 long distance charge. When I asked why I received this charge I was only told it is "valid" and that I made a call outside my local area, but still within my province. When I requested where I can find out information regarding what constitutes "local area" there was no explanation. How can you charge clients for so called long distance charges, when you the provider cannot efficiently define what a "local area" is. [redacted]

If there was a score lower than 1 star, I would give it. [redacted]!! 11 Retention managers and the office of the president contact just to have them keep their word about the offer they gave me with my cell phone, but when I went to the store to get it they couldn't honour the deal - Unbelievable. That's not even why I'm writing this review. As ridiculous as it is, I recently- signed up for internet and TV services because of the good price that a salesperson offered me. Three appointments to install later - all of which were confirmed prior, multiple times (through phone calls and text) - and they still haven't showed up. Having ppl take off work to accommodate their asinine timelines and not show up, again... Seriously?? I'm a busy person like everyone else with kids and job who cannot afford the time or money to get the run around from a company that should be working to keep my business. Not to mention there was an additional $10.51 monthly charge that would have been activated shortly after I signed up - this was not disclosed by the salesperson but found in the fine-print of the email they sent me afterwards. [redacted]

[redacted]

I was with bell for over a year and every month I had to call bell for a problem I was having,when I called I was on the phone with bell for over an hr every time, being transferred every couple of minutes.After over a year I decided to go with another company. So I returned the bell equipment, 2 months after leaving bell I started getting phone calls from bell and bills saying I didn;t return the equipment .I was finally able to get information from an employee from bell telling me it could take up to 90 days to get the equipment. So why did bell tell me I needed to pay for the equipment after 60 and not after 90 days. Something tells me if was to pay bell before the 90 days would they have given me back my money I don't think so.Bell needs to wait until after the 90 days to start [redacted] people for there money.

We decided to try Bell when we moved to our new home. After 6 weeks and numerous issues with internet/wireless service, numerous phone calls with no resolutions, at least one technician who did not appear to be very knowledgeable about the process, we decided to cancel our relationship with Bell and go with another provider. Since I notified Bell with my intent to terminate their services I have received 3 phone calls per day from their so-called loyalty line. I have requested that these phone calls cease and have told them in very clear terms that I do not wish to hear from them again. It's unfortunate that Bell spends so much effort trying to woo unsatisfied customers back rather than addressing their service issues I. The first place. I would not recommend Bell to anyone nor will we use their services in the future..

First of all I made a mistake. A Bell Canada sales representative at my front door, telling me what a wonderful deal I'd be getting if I switched from my present server, ([redacted], internet and TV. We were with Bell for phone.) I switched!) That cost at both- ends..I did not arrange to have the billing taken off at my bank.
My wife was handling most of the financial data and has since past away (May 25).
Some time after that I received I believe, three voice-mail calls. I wasn't home to receive the calls. I didn't realize the calls were on the voice mail until my daughter went through the [redacted] procedure to obtain them. I was accustomed to hearing the 'beep' signal when I came home and then answer it. That's not all! One of the
calls was foreign male voice; I don, know what he said. The other two were female, I assume, Too fast!
And so finally,- I wanted to pay my bill. I went to [redacted] Mall where there is a Bell service outlet, Aug. 24. and actually got to talk to areal live person, that's after I was told that I could use one of their phones to give my '[redacted] #'.I again told them I wished to do my business and complaints to an actual person! And I did, to a nice young man. I paid my $310.20 and told him that I was quitting as well as the problems with the voice-mail etc. He advised me to wait until I'd been 1 year under contract with Bell, and it'd only cost me $70 to break the contract. Decent!.
Carlyle F.