Antrim Way Honda

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Feb Dear [redacted] ,I have reviewed the complaint made by [redacted] ***While we regret her dissatisfaction with her experience her at Antrim Way, we are convinced that we handled every issue that was brought to our attention that we could verified or duplicated as per the warranty agreementShe and her husband purchased the [redacted] on 10/05/with a 3month-3,mile power train warranty beginning at 93,milesThey were also offered several options of extended warranties at additional cost that they declinedTheir first request for service came on December with 95,milesWe sent their truck to the [redacted] dealership nearby for their expertise in the matterThey made all the requested repairs that could be verified or duplicatedAntrim Way covered all the charges after requiring a $deductible per our used vehicle warrantyThey returned for repairs for a different issue on January 23, Now the vehicle had 96,and again we sent it to the expertsThey fixed all issues that could be verified or duplicatedThese charges were also covered by Antrim Way per our used vehicle warranty[redacted] then began calling many times to express her concern that her warranty will soon expire because they intend to drive a lot of miles for their new businessShe tried to get the salesperson, and then me, to make verbal guarantees for additional repairs that she was afraid may soon be needed on the vehicleWe simply could not and would not make any such guaranteesWe told her that if anything would happen that we would try to verify any issues and handle things fairly on a case by case basis.This did not please herShe then directed her issue to [redacted] , (our companies owner) and he directed our service department to schedule an appointment to verify any new concerns that [redacted] may haveShe had been contacted by our service department but the ***s never brought the truck backThey elected to have repairs done elsewhere, outside any warranty agreement- As far as we know, these repairs could easily have been elective repairs that they decided were in their best interest rather than authorized covered repairsWe simply don't know because they never brought it back to usThe invoice that had been given to us requesting reimbursement shows that the vehicle now has 105,miles, far more than any stated warranty allows.We no longer have any obligation, nor will we consider any financial assistance in any repairs done to the vehicle without our authorizationWe also will not consider any financial assistance for any future repairs to this vehicleAny stated warranties have been exhausted and Antrim Way considers all cases in the matter of [redacted] and [redacted] closed.At the customers request, we have negated any deductible still owed by the ***s in lieu of their first free oil change and Auto Butler Program.Sincerely,

December 23, The customer purchased a Honda Care Extended Warranty at the time of vehicle purchaseThe customer could not have contacted Antrim Way Honda on October 11, due to the dealership being closed on Sunday We have never received documentation that the vehicle was traded and the warranty needed to be cancelled.We cancelled the warranty and the customer will receive a prorated refund as determined by American Honda and in accordance with the warranty contractThe refund will be sent directly to the customer from American Honda, Sincerely, Chad ZGeneral Sales Manager

January 13, 2016Attached is a document signed by the customer that states he would receive 100% of his money back for the purchase of the extended warranty providing vehicle ownership for the full term of the plan and that the plan not be usedThe customer traded the vehicle with 56,miles on the odometer and the extended warranty was for 80,milesTherefore, the customer is entitled to a prorated refund.Sincerely,Chad Z.General Sales Manager

February 6, 2017To Whom it May Concern;I am not aware of any of the interactions that took place prior to MrMatthews contact with Donna G***I was provided with information once *** *** spoke with MsG*** and she indicated she followed the documented process for cancelling the GAP
insurance on 1/14/2017.Once the refund was received from *** * *** *** *** *** was sent his refund as requested.I've enclosed a copy of the cancelled check that *** *** was sent on 1/27/and processed at our bank on 1/31/2017.I have spoken to all staff that are involved in these matters and re-educated them on the proper process procedures so that customers are not waiting on their refunds in the future.Thank You,Gregory W.President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: they did not explain to me about trading it in, they just said I would receive 100% back if I traded it in or paid off the loanSo I am not accepting their response.Regards,
*** ***

January 13, 2016Attached is a document signed by the customer that states he would receive 100% of his money back for the purchase of the extended warranty providing vehicle ownership for the full term of the plan and that the plan not be used. The customer traded the vehicle with 56,482 miles on the odometer and the extended warranty was for 80,000 miles. Therefore, the customer is entitled to a prorated refund.Sincerely,Chad Z.
General Sales Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: they did not explain to me about trading it in, they just said I would receive 100% back if I traded it in or paid off the loan. So I am not accepting their response.
Regards,
[redacted]

Mar 12 2014
Dear [redacted],I have received the rebuttal statement sent by the customer. I'm convinced that they believe that their position in the matter is the ‘‘written in stone” version. However, we see things differently and have tried, prior to their complaint with the Revdex.com, to handle their issues in a respectful and reasonable manor. The moment that they stopped cooperating in the process, and opted out of our attempts to resolve their concerns, they were on their own with regards to financial responsibility. Furthermore, their concerns were unfounded by [redacted], an unbiased third party in the process.We wish the customers well and hope that their vehicle serves them for many years to come. As for any further response to complaints about who said what and when, we consider the case closed and will make no further statements on the matter.Sincerely,

December 23, 2015The customer purchased a Honda Care Extended Warranty at the time of vehicle purchase. The customer could not have contacted Antrim Way Honda on October 11, 2015 due to the dealership being closed on Sunday. We have never received documentation that the vehicle was traded and the...

warranty needed to be cancelled.We cancelled the warranty and the customer will receive a prorated refund as determined by American Honda and in accordance with the warranty contract. The refund will be sent directly to the customer from American Honda,Sincerely,Chad ZGeneral Sales Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 13, 2016Attached is a document signed by the customer that states he would receive 100% of his money back for the purchase of the extended warranty providing vehicle ownership for the full term of the plan and that the plan not be used. The customer traded the vehicle with 56,482 miles on the odometer and the extended warranty was for 80,000 miles. Therefore, the customer is entitled to a prorated refund.Sincerely,Chad Z.General Sales Manager

Feb 27 2014
Dear [redacted],I have reviewed the complaint made by [redacted]. While we regret her dissatisfaction with her experience her at Antrim Way, we are convinced that we handled every issue that was brought to our attention that we could verified or duplicated as...

per the warranty agreement. She and her husband purchased the 2001 [redacted] on 10/05/13 with a 3month-3,000 mile power train warranty beginning at 93,699 miles. They were also offered several options of extended warranties at additional cost that they declined. Their first request for service came on December 23 with 95,911 miles. We sent their truck to the [redacted] dealership nearby for their expertise in the matter. They made all the requested repairs that could be verified or duplicated. Antrim Way covered all the charges after requiring a $100 deductible per our used vehicle warranty. They returned for repairs for a different issue on January 23, Now the vehicle had 96,190 and again we sent it to the experts. They fixed all issues that could be verified or duplicated. These charges were also covered by Antrim Way per our used vehicle warranty.[redacted] then began calling many times to express her concern that her warranty will soon expire because they intend to drive a lot of miles for their new business. She tried to get the salesperson, and then me, to make verbal guarantees for additional repairs that she was afraid may soon be needed on the vehicle. We simply could not and would not make any such guarantees. We told her that if anything would happen that we would try to verify any issues and handle things fairly on a case by case basis.This did not please her. She then directed her issue to [redacted], (our companies owner) and he directed our service department to schedule an appointment to verify any new concerns that [redacted] may have. She had been contacted by our service department but the [redacted]s never brought the truck back. They elected to have repairs done elsewhere, outside any warranty agreement- As far as we know, these repairs could easily have been elective repairs that they decided were in their best interest rather than authorized covered repairs. We simply don't know because they never brought it back to us. The invoice that had been given to us requesting reimbursement shows that the vehicle now has 105,335 miles, far more than any stated warranty allows.We no longer have any obligation, nor will we consider any financial assistance in any repairs done to the vehicle without our authorization. We also will not consider any financial assistance for any future repairs to this vehicle. Any stated warranties have been exhausted and Antrim Way considers all cases in the matter of ** and [redacted] closed.At the customers request, we have negated any deductible still owed by the [redacted]s in lieu of their first free oil change and Auto Butler Program.Sincerely,

December 23, 2015
The customer purchased a Honda Care Extended Warranty at the time of vehicle purchase. The customer could not have contacted Antrim Way Honda on October 11, 2015 due to the dealership being closed on Sunday.
We have never received documentation that the vehicle...

was traded and the warranty needed to be cancelled.We cancelled the warranty and the customer will receive a prorated refund as determined by American Honda and in accordance with the warranty contract. The refund will be sent directly to the customer from American Honda,
Sincerely,
Chad ZGeneral Sales Manager

Complaint ID #994180
Dear [redacted],
Let me start by saying I have reviewed what **. [redacted] has replied with and while some statements are true, several I have issues with. We did in fact purchase a 2001 [redacted] from their dealership with a 3 month 3,000 mile warranty. Our first issue with the truck came a day after we picked it up the power door locks did not work on the passenger side of the truck my husband called and left a message with the salesman to call us and we never heard from him. We did not call again about that problem, so actually when we called for service on Dec. 23,2013 it would have been our second call for service. When we did take the truck for service on Dec. 23,2013 our complaint was a transmission leak as you can see on the invoice that **. [redacted] supplied you with, we however do not have any copies of these invoices so I can not supply you with those we were never given any invoices for anything we had done. Our mileage in was 95911 and our mileage out was 95991 (80 miles) put on between repair garages (Invoice #[redacted]). We were told the truck was fixed we could pick it up & we were not satisfied with the repairs as you can see on Invoice #[redacted] our mileage in is still 95991 we never took the truck off the lot, this is when they took it again to another garage for work as you can see they repaired a radiator hose still not the transmission leak. I then picked the truck up on Dec. 31, 2013 the mileage out now reads 96103 (112 miles) put on while they had it. We did then return on Jan. 16, 2014 but not for different issues still the same one and not on Jan. 23,2014 as **. [redacted] says that is the date they told us the truck was "fixed" again this time the mileage in was 96190 and out was now 96289 (99 miles) put on by the dealership and repair shop. At no time on any of the invoices that **. [redacted] submitted does it say that the transmission leak was fixed. After suggesting repeatedly that we think they should look at the seals. The only reason I was concerned about the warranty running out was the fact that they had not yet fixed the initial problem not that I was afraid of additional regular maintenance. Yes I did call and speak to **. [redacted], the company owner because I felt as though I was getting no where with the service department or **. [redacted], I felt that he should know the way his customer was being treated. I feel that when **. [redacted] told me he had no crystal ball to tell me what was wrong with the truck and when he said that if I was good enough to pick up the truck from the repair shop that I was good enough to take it back to them (this happened when I called to tell him that our truck was still not fixed after being told by their service department to go ahead and pick the truck up). I felt that the owner should know how I was talked to. **. [redacted] said to make an appointment & they would take a look at it. By this time my confidence level with their "repairs" was not the best and after being told several times that we were over our miles we decided to take the truck elsewhere. The only reason I submitted the invoice for repairs to Antrim Way was because the garage we took the truck to, repaired the seals that we recommended Antrim Way to check which did in fact fix the transmission leak that they could not.
I take offense that **. [redacted] thinks that these are elective repairs and in our best interest when the whole time he knew we had a transmission leak. I will tell you the torque convertor on the repair bill we elected to have that changed for our piece of mind and the transmission was already out I am not asking for reimbursement for that just the repairs that should have been taken care of under their warranty.
I am attaching the repair bill and a copy of the warranty that came with the truck.

Dear [redacted],
I am rejecting the response by Antrim Way Honda. I feel that they have no consideration for their customers at all and after reading what **. [redacted] has wrote it does not seem that he feels that they did anything wrong. At this point there is not much else I can do when his letter states he will make no further statements on the matter. The one thing I did learn out of all of this is to not trust this dealership, I personally would never buy another vehicle off of them nor would I ever recommend anyone that I know to them.
As far as them handling this in a respectful and reasonable manor I disagree. In my opinion there was nothing respectful nor reasonable from the beginning of the ordeal. If **. [redacted] did wish us well and hoped that our vehicle serves us for many years to come he would have made our buying experience much better.
Sincerely
[redacted] & [redacted]

Review: I purchased a used Truck from this dealer with a 3 month 3000 mile warranty on it. Was having a transmission leak took it back to the dealership for them to look at, was told they could see where it appeared it was leaking said they did not have diesel mechanics, nor the tools to work on a truck that size so they needed to take it to a [redacted] dealership so I said that was fine. I was then called several days later and was told the truck was fixed. After picking up the truck and driving it home had the same problem again, I then called and told the dealership it was not fixed they said to bring it back so I again took it back to the dealership was told again that they are not equipped to work on this truck so they would need to take it back to the [redacted] garage so I again said that's fine. They called said they could not find anything that we are more than likely pulling to much weight for the truck. Now I purchased an [redacted] dually diesel pick up with a 7.3 Liter motor and told the salesman my intentions for the purchase of this truck he told me this was a great truck and this type of truck was made for this. But when it comes time to use my truck for this it seems to keep leaking transmission fluid. I made the suggestion several times that I thought it may be a seal that was bad but they just ignored me. After having my truck in and out of the garage for a month they still did not find the problem. My husband then took the truck to a different garage and after about 20 minutes the mechanic said it was leaking from the seals. I then had that garage do the repairs on my vehicle once I got the truck back fixed I then took my garage bill to the dealership and asked that they please pay for the repairs. I told them that I did not feel comfortable with their garage working on it and that we finally had the problem fixed that they couldn't seem to find. I then get a phone call telling me that they are not responsible for the bill that we were on our own with that. I guess my problem is that it was their problem that they couldn't figure it out and it was on ongoing problem that they should be responsible for.Desired Settlement: I feel that they should atleast cover the cost of the seals and the labor for my garage bill

Business

Response:

Feb 27 2014Dear [redacted],I have reviewed the complaint made by [redacted]. While we regret her dissatisfaction with her experience her at Antrim Way, we are convinced that we handled every issue that was brought to our attention that we could verified or duplicated as per the warranty agreement. She and her husband purchased the 2001 [redacted] on 10/05/13 with a 3month-3,000 mile power train warranty beginning at 93,699 miles. They were also offered several options of extended warranties at additional cost that they declined. Their first request for service came on December 23 with 95,911 miles. We sent their truck to the [redacted] dealership nearby for their expertise in the matter. They made all the requested repairs that could be verified or duplicated. Antrim Way covered all the charges after requiring a $100 deductible per our used vehicle warranty. They returned for repairs for a different issue on January 23, Now the vehicle had 96,190 and again we sent it to the experts. They fixed all issues that could be verified or duplicated. These charges were also covered by Antrim Way per our used vehicle warranty.[redacted] then began calling many times to express her concern that her warranty will soon expire because they intend to drive a lot of miles for their new business. She tried to get the salesperson, and then me, to make verbal guarantees for additional repairs that she was afraid may soon be needed on the vehicle. We simply could not and would not make any such guarantees. We told her that if anything would happen that we would try to verify any issues and handle things fairly on a case by case basis.This did not please her. She then directed her issue to [redacted], (our companies owner) and he directed our service department to schedule an appointment to verify any new concerns that [redacted] may have. She had been contacted by our service department but the [redacted]s never brought the truck back. They elected to have repairs done elsewhere, outside any warranty agreement- As far as we know, these repairs could easily have been elective repairs that they decided were in their best interest rather than authorized covered repairs. We simply don't know because they never brought it back to us. The invoice that had been given to us requesting reimbursement shows that the vehicle now has 105,335 miles, far more than any stated warranty allows.We no longer have any obligation, nor will we consider any financial assistance in any repairs done to the vehicle without our authorization. We also will not consider any financial assistance for any future repairs to this vehicle. Any stated warranties have been exhausted and Antrim Way considers all cases in the matter of ** and [redacted] closed.At the customers request, we have negated any deductible still owed by the [redacted]s in lieu of their first free oil change and Auto Butler Program.Sincerely,

Consumer

Response:

Complaint ID #994180

Dear [redacted],

Let me start by saying I have reviewed what **. [redacted] has replied with and while some statements are true, several I have issues with. We did in fact purchase a 2001 [redacted] from their dealership with a 3 month 3,000 mile warranty. Our first issue with the truck came a day after we picked it up the power door locks did not work on the passenger side of the truck my husband called and left a message with the salesman to call us and we never heard from him. We did not call again about that problem, so actually when we called for service on Dec. 23,2013 it would have been our second call for service. When we did take the truck for service on Dec. 23,2013 our complaint was a transmission leak as you can see on the invoice that **. [redacted] supplied you with, we however do not have any copies of these invoices so I can not supply you with those we were never given any invoices for anything we had done. Our mileage in was 95911 and our mileage out was 95991 (80 miles) put on between repair garages (Invoice #[redacted]). We were told the truck was fixed we could pick it up & we were not satisfied with the repairs as you can see on Invoice #[redacted] our mileage in is still 95991 we never took the truck off the lot, this is when they took it again to another garage for work as you can see they repaired a radiator hose still not the transmission leak. I then picked the truck up on Dec. 31, 2013 the mileage out now reads 96103 (112 miles) put on while they had it. We did then return on Jan. 16, 2014 but not for different issues still the same one and not on Jan. 23,2014 as **. [redacted] says that is the date they told us the truck was "fixed" again this time the mileage in was 96190 and out was now 96289 (99 miles) put on by the dealership and repair shop. At no time on any of the invoices that **. [redacted] submitted does it say that the transmission leak was fixed. After suggesting repeatedly that we think they should look at the seals. The only reason I was concerned about the warranty running out was the fact that they had not yet fixed the initial problem not that I was afraid of additional regular maintenance. Yes I did call and speak to **. [redacted], the company owner because I felt as though I was getting no where with the service department or **. [redacted], I felt that he should know the way his customer was being treated. I feel that when **. [redacted] told me he had no crystal ball to tell me what was wrong with the truck and when he said that if I was good enough to pick up the truck from the repair shop that I was good enough to take it back to them (this happened when I called to tell him that our truck was still not fixed after being told by their service department to go ahead and pick the truck up). I felt that the owner should know how I was talked to. **. [redacted] said to make an appointment & they would take a look at it. By this time my confidence level with their "repairs" was not the best and after being told several times that we were over our miles we decided to take the truck elsewhere. The only reason I submitted the invoice for repairs to Antrim Way was because the garage we took the truck to, repaired the seals that we recommended Antrim Way to check which did in fact fix the transmission leak that they could not.

I take offense that **. [redacted] thinks that these are elective repairs and in our best interest when the whole time he knew we had a transmission leak. I will tell you the torque convertor on the repair bill we elected to have that changed for our piece of mind and the transmission was already out I am not asking for reimbursement for that just the repairs that should have been taken care of under their warranty.

I am attaching the repair bill and a copy of the warranty that came with the truck.

Business

Response:

Mar 12 2014Dear [redacted],I have received the rebuttal statement sent by the customer. I'm convinced that they believe that their position in the matter is the ‘‘written in stone” version. However, we see things differently and have tried, prior to their complaint with the Revdex.com, to handle their issues in a respectful and reasonable manor. The moment that they stopped cooperating in the process, and opted out of our attempts to resolve their concerns, they were on their own with regards to financial responsibility. Furthermore, their concerns were unfounded by [redacted], an unbiased third party in the process.We wish the customers well and hope that their vehicle serves them for many years to come. As for any further response to complaints about who said what and when, we consider the case closed and will make no further statements on the matter.Sincerely,

Consumer

Response:

Dear [redacted],

I am rejecting the response by Antrim Way Honda. I feel that they have no consideration for their customers at all and after reading what **. [redacted] has wrote it does not seem that he feels that they did anything wrong. At this point there is not much else I can do when his letter states he will make no further statements on the matter. The one thing I did learn out of all of this is to not trust this dealership, I personally would never buy another vehicle off of them nor would I ever recommend anyone that I know to them.

As far as them handling this in a respectful and reasonable manor I disagree. In my opinion there was nothing respectful nor reasonable from the beginning of the ordeal. If **. [redacted] did wish us well and hoped that our vehicle serves us for many years to come he would have made our buying experience much better.

Sincerely

[redacted] & [redacted]

Review: I purchased a 2010 Honda [redacted] on September 20, 2013. I was told that it had been checked over at a certified level which is higher than the state recommends. I then went in to get my oil changed on December 26, 2013. I had noticed a light on the dash dealing with the tires that I wanted to get checked out as well along with a crack in the back bumper. I dropped the car off and within the hour received a phone call from Antrim Way stating that there was a nail in my back tire but I also needed four new tires. This came as a shock to me considering the fact that I just purchased the car 3 months before hand and was told it was check thoroughly. I told them just to fix the hole in the tire and that I could not afford to get four new tires right now. I got off the phone and talked to my mother about the situation and she was quite furious. She then proceeded to call the Sales Manager and ask him about the situation because to her, this did not seem right. The Sales Manager agreed with her and said he would have someone get back to her within the hour. Less than an hour later the Used Car Manager, [redacted], called us back. He told my mother that the tires had gone from a 7 and a 5 to a 2 and a 3. (I am unsure of what these numbers actually mean but these are the tire pressure or treed numbers we were given.) He then said that within 6,000 miles of driving the only way that the tires could go down that much would be if the driver was speeding up to quickly. My mother then told [redacted] that I was a more cautious driver than she was and this was not the case. He told us other than that he has no idea on how they would have decreased this much in 3 months. We then lost connection due to poor service. We called back and talked to the Body Shop Manager who told us that Honda Civics tires usually start to need replaced around 30,000 miles. When I bought my car it was around 29,000. They told me that there was nothing they could do and that tires were not covered. I then went to my Nana's tire dealer to get new tires as directed by Antrim Way. When I got there they immediately told me that the tire Antrim Way fixed they put on Inside Out. He did tell me that I needed new tires especially with winter coming. So I ended up getting new tires which cost me $390.

This whole situation really frustrated me because I was told when I bought the car that it was certified and was checked from head to toe. I was not expecting to be purchasing new tires within three months of buying a car and defiantly could not afford them. The fact that Antrim Way could not help me in any way and put the blame on the way they think I may drive was very frustrating. I will not recommend anyone to purchase a used car there due to the poor service I received after just purchasing the car 3 months prior to the tires going bad.Desired Settlement: My desired outcome is to recieve a refund check for the four new tires I purchased as well as the money back for the tire they fixed that they put on inside out.

Tires- $390

Tire Repair- $40

Business

Response:

Dear [redacted],I am [redacted] (not Fred) Barto, used car manager at Antrim Way Honda. Til will be making the response to this complaint on behalf of the dealership and Mr. Greg Weaver.This issue came to my notice when I had been asked to look up the tire readings for a “Honda Certified” auto that had been sold to Ms. [redacted] on 9/20/2013. The vehicle was in our service department at this time (12/26/2013) for a scheduled appointment. The customer was advised by our service department that the tires were soon in need of replacement. The current measurements of the tires were 3/32 rears and 2/32 fronts. These readings are within minimum specifications for PA State Inspection, however the low readings axe an alarm for replacement.I reviewed the sale file and the “Inspection Checklist” that we do on every “Honda Certified” vehicle and I found that the readings for the tires at time of inspection (9/3/2013) were; 8/32 Fronts and 5/32 Rears. These readings meet or exceed Honda's requirement for Certified vehicles. Any question by [redacted] as to the tires not meeting the requirements at time of sale (9/20/2013) as laid out in Honda’s Certified Program are unfounded. She also reviewed and signed off the checklist as a matter of our delivery process (check list attached). I currently have as many as 40 units like this on my lot, that have all gone through the same rigorous checkout. Honda Inspects these vehicles (on premisses) 3-5 times a year to assure our compliance. Simply put, we do things right.While we certainly understand that [redacted] was taken by surprise that her tires were in need of replacement far sooner than any of us would expect, we have no responsibility for the tires current condition. Tires wear at varying rates due to many factors. We can only be responsible for their condition at time of sale. I will go on record as saying that the only way, any tire I've ever seen, can go from a 8/32 to a 2/32 in 6,000 miles is by fast starts (slightly spinning out) and fast cornering. This also would explain why the front tires wore extremely fast compared to the rear tires on this front-wheel-drive automobile. Often this occurs and the driver is unaware that he or she is spinning or cornering too fast. They simply never give it a second thought. I had to teach my children about this on their first cars.Antrim Way Honda would have been glad to offer discounted pricing or some complimentary services to help with this situation, but we had little chance to offer assistance. The customer took the immediate stance that they were right and we were wrong and would hear nothing of the contrary.We are certain that we have no fault in this matter and offer no further assistance. We will, however, hope to regain [redacted]'s business over time. We hope that this was simply a unfortunate misunderstanding that will somehow be reasoned out over time.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

RE: Complaint ID #[redacted]

[redacted] PA 17257

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1337 North Front Street

Harrisburg, PA 17012

Dear [redacted],

I am rejecting this response because at no time during the phone conversation did Antrim Way Honda offer any discounted or complementary services. The phone conversation was on speaker, during which time my mom, my grandmother and I could hear the conversation. [redacted] basically accused me of fast starts and fast cornering which he said was the only reason my tires would have decreased that much in three months. I did not appreciate the fact that even once we told [redacted] that I was a cautious driver he still accused the driver of the tires going bad. One of the tires had a nail in and Antrim Way offered to fix it. However, when I took my car for a second opinion, I was told that the tire that was fixed was put on inside out. This man also said that anyone who is familiar with tires would know that there is an inside and an outside to a tire. He then advised me to get the tires replaced because they wouldn't make it through the winter, so I did as I was told by two different companies and replaced the tires.

Only buying the car three months prior to this incident, I would have expected Antrim Way to try and assist with fixing the situation. I signed off on the inspection check list without any indication that I would encounter any proble** in the next year due to their multi-point checks. When I bought the car, I also bought the “protection plan” which they said covered anything that would go wrong on the car other than basic wear and tear. Although I knew the tires wouldn’t be covered under this plan, I figured with just buying the car and the Sales Floor Manager telling me that it didn’t sound right for a car that I have had for three months to need new tires already that Antrim Way would go out of their way to try and fix the problem. I am very disappointed that Antrim Way Honda does not back up their customers and talks down to them. I felt that [redacted] could have handled the situation better both on the phone and in the letter and felt as though he was placing all the blame on me and my driving.

Regards,