Anudu

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Mrs.E [redacted] arrived minutes early for her 4:apptwith MarthaDeb, my manager explained that Martha would start her as soon as she was finished with her current clientDeb offered her coffee,tea and a magazine Deanne brought her back to the shampoo area to be shampooed at 4:where Mrs.E [redacted] requested to speak with Martha and was told that Martha would speak with her shortly When Martha didn't show immediately Mrs.E [redacted] chose to walk out About an hour later Mr.E [redacted] , her husband called back complaining to our receptionist saying she was ignoredhe was not in the building at the same time Mrs.E [redacted] was earlier Deb refunded $dollars for the gift certificate and unfortunately ask Mrs.E [redacted] not to return Our Manager, Deb explained to me that Mrs.E [redacted] was never ignored or made to wait, it our policy to serve our clientsIn a salon setting it is very hard to adjust our beauticians clients accordingly to meet everyone's needsWhen clients arrive early we are not always able to see to them directly, although we do try I have been in business since and Deb has been with Anudu since and has been my manager for several yearsShe has always handled things very well In years of serving [redacted] patrons this is my first complaint I want to apologize to Mrs.E [redacted] and her husband for feeling as if they were ignored and also for asking her not to come back Sincerely, Barbara L [redacted] Owner Anudu Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the apology MrsL [redacted] offeredHowever,MrsL [redacted] was not in the salon at the time of the incident and is simply taking manager Deb's wordAlthough, Deb has been with MrsL [redacted] since she failed in her duties on June 11thManager Deb misrepresented facts and still insists that I was not mistreated and left "immediately"These statements are intended to make me appear impatient and to justify her unprofessional behaviorIt angers me that a business owner would insist that in years she has never dealt with a complaintThis position is simply a testament to the level of value the owner/management of Anudu places on their customersAs regards my husband's presence in the salon, I was there to receive a gift he had purchased for meI had no premeditation to travel to the salon, cause incident and walk away without reasonTo suggest such is simply ignorantManager Deb should be more careful when fabricating factsFurther, MrsL [redacted] should consider some staff training for Deb and her staff In conclusion, there are many reputable salons in and around the [redacted] area that value customer service and provide services equivalent to their price pointUnfortunately, Anudu is not one of those businesses Tammy E [redacted]

Initial Business Response /* (1000, 5, 2015/06/18) */
Mrs.E[redacted] arrived 30 minutes early for her 4:30 appt. with Martha. Deb, my manager explained that Martha would start her as soon as she was finished with her current client. Deb offered her coffee,tea and a magazine.
Deanne brought her...

back to the shampoo area to be shampooed at 4:32 where Mrs.E[redacted] requested to speak with Martha and was told that Martha would speak with her shortly.
When Martha didn't show immediately Mrs.E[redacted] chose to walk out.
About an hour later Mr.E[redacted], her husband called back complaining to our receptionist saying she was ignored. he was not in the building at the same time Mrs.E[redacted] was earlier.
Deb refunded $55 dollars for the gift certificate and unfortunately ask Mrs.E[redacted] not to return.
Our Manager, Deb explained to me that Mrs.E[redacted] was never ignored or made to wait, it our policy to serve our clients. In a salon setting it is very hard to adjust our beauticians clients accordingly to meet everyone's needs. When clients arrive early we are not always able to see to them directly, although we do try.
I have been in business since 1988 and Deb has been with Anudu since 1991 and has been my manager for several years. She has always handled things very well.
In 27 years of serving [redacted] patrons this is my first complaint.
I want to apologize to Mrs.E[redacted] and her husband for feeling as if they were ignored and also for asking her not to come back.
Sincerely,
Barbara L[redacted]
Owner Anudu
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the apology Mrs. L[redacted] offered. However,Mrs. L[redacted] was not in the salon at the time of the incident and is simply taking manager Deb's word. Although, Deb has been with Mrs. L[redacted] since 1991 she failed in her duties on June 11th. Manager Deb misrepresented facts and still insists that I was not mistreated and left "immediately". These statements are intended to make me appear impatient and to justify her unprofessional behavior. It angers me that a business owner would insist that in 27 years she has never dealt with a complaint. This position is simply a testament to the level of value the owner/management of Anudu places on their customers. As regards my husband's presence in the salon, I was there to receive a gift he had purchased for me. I had no premeditation to travel to the salon, cause incident and walk away without reason. To suggest such is simply ignorant. Manager Deb should be more careful when fabricating facts. Further, Mrs. L[redacted] should consider some staff training for Deb and her staff.
In conclusion, there are many reputable salons in and around the [redacted] area that value customer service and provide services equivalent to their price point. Unfortunately, Anudu is not one of those businesses.
Tammy E[redacted]