Any Time Fittness

April 22, Dear [redacted] , We received your letters (dated March 13, and March 24, respectively) on March 27, Reference ID: [redacted] We apologize for the delay in replying and have instituted measures to ensure our staff understands the importance of receiving any correspondence with the Revdex.comWe forwarded your letters to [redacted] ***, the company to whom we turn to collect overdue debtsI have enclosed the letter sent to you by [redacted] which explained the multiple and varied attempts to contact [redacted] ***We received notice from [redacted] that [redacted] paid his debt of $on April 14, 2015.Some additional background information may be helpfulWe purchased the Strasburg Anytime Fitness club on December 15, 2014, at which point [redacted] account was already being referred to a collection agency for lack of payment IAW his contracted terms of membershipAs new owners, we are concerned with any perception that our business does not operate within the terms of the membership agreements with our customersAs business owners however, we also expect our customers to operate within the terms of their contractsWe have researched this complaint and here are our findings[redacted] contract was an “open-end" membership following the initial term of the contractAn “open-end" membership is one in which the member agrees to continue their membership at the expiration of the original term with the member continuing to make monthly payments until the member ( [redacted] in this case) provides a written 30-day notice of cancellationThe 30-day written notice may be in the form of an email, a letter, or a hand-written note personally delivered to the clubWe have yet to receive a request for cancellation from [redacted] ***As a member, [redacted] should know our club is staffed hours posted on the front door as well as on our web pageHad he come by the club during staffed hours, I am confident a staff member would have assisted himThe Anytime Fitness Corporation contracts with [redacted] to provide accounting services for all its franchises [redacted] collects monthly payments and contacts members whose accounts are not paid as agreedAfter three months delinquent member account are referred to collection agencies for collection – in this case to [redacted] ***[redacted] emailed a “Delinquent Letter" to the email on [redacted] account— [redacted] on October 9, Receiving no reply, [redacted] sent a “Late Letter” to [redacted] email on October 16, 2014; November 4, 2014; and November 24, [redacted] received no replies to their emailsOn December 11, [redacted] account was referred for collection to Internal Credit Systems, the collection agency contracted by our Strasburg Anytime Fitness clubYou will note that this was before we purchased the club on December 15, [redacted] handles all aspects of attempting to collect delinquent accounts until the accounts are referred to a collection agencyWe became aware of [redacted] ***' situation when the secondary member on his membership agreement, [redacted] emailed the Strasburg Anytime Fitness club on March 9, [redacted] ***'s email had the same return email address to which the Delinquent Letter and three Late Letters were emailedWe contacted [redacted] to verify actions taken to resolve the delinquency on March 10, We learned of the multiple attempts to contact [redacted] or [redacted] by telephone with no repliesWe noticed that the email address to which the Delinquent and Late Letters were sent was the same email [redacted] used on March 9, Therefore, we decided to allow the Collection Agency to proceed with collection actions which began on December 18, We had credit card information stolen while on vacation last summerWe took prompt action and notified every agency with whom we had agreements of the theftWe were not late on any payments with any companyHad [redacted] or [redacted] taken actions to contact their debtors when their credit card was stolen, their account would never have become delinquentAgain, [redacted] paid his debt so we consider this issue resolvedSincerely,Kevin WOwner

April 1, Dear ***I was forwarded your letter dated March 24, in regards to your ID of *** *** account was sent to me in December for defaulting on his contractHe had every opportunity to resolve any billing issues before being sent to collectionsHis contract required a day written notice to cancelHe never provided any written noticeEnclosed are notes from the drafting company showing they attempted to contact *** *** on numerous occasions with no availI’ve highlighted where they emailed *** *** times on four separate occasions to *** and I've also highlighted where they left messages on his cell phone over timesWe feel *** *** had ample time and knew about his issue with the gym and chose to ignore the numerous attempts to correct the issueThe balance is due to close the accountVery truly yours

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because we had attempted to contact the gym and visit the gym on multiple occasions without a return call or there was no staff at the gym for us to speak with.  We did receive calls from an anonymous number and after dealing with our credit information being stolen we were not going to give out NEW credit card information to anyone over the phone as we did not know where these phone calls were originating from.  On the log they stated that they left a message on our HOME phone on November 12 but we disconnected our home phone 6 months prior to this.  Also our contract ended September  2014 and this took place after that contract ended.  We have never had an issue with this place of business before and have always paid our bills we it was due.  We  were a  cautious about paying anything after our credit information was stolen and our bank shut down our credit/debit cards due to fraudulent charges.  These are circumstances outside of our control and these should be taken into consideration,  this is just BAD BUSINESS PRACTICE to not consider extenuating circumstances, very disappointed in how this was handled.Regards,
[redacted]

April 22, 2015
Dear [redacted],
We received your letters (dated March 13, 2015 and March 24, 2015 respectively) on March 27, 2015 Reference ID: [redacted]. We apologize for the delay in replying and have instituted measures to ensure our staff understands the importance of receiving...

any correspondence with the Revdex.com. We forwarded your letters to [redacted], the company to whom we turn to collect overdue debts. I have enclosed the letter sent to you by [redacted] which explained the multiple and varied attempts to contact [redacted]. We received notice from [redacted] that [redacted] paid his debt of $109.96 on April 14, 2015.Some additional background information may be helpful. We purchased the Strasburg Anytime Fitness club on December 15, 2014, at which point [redacted] account was already being referred to a collection agency for lack of payment IAW his contracted terms of membership. As new owners, we are concerned with any perception that our business does not operate within the terms of the membership agreements with our customers. As business owners however, we also expect our customers to operate within the terms of their contracts. We have researched this complaint and here are our findings.[redacted] contract was an “open-end" membership following the initial term of the contract. An “open-end" membership is one in which the member agrees to continue their membership at the expiration of the original term with the member continuing to make monthly payments until the member ([redacted] in this case) provides a written 30-day notice of cancellation. The 30-day written notice may be in the form of an email, a letter, or a hand-written note personally delivered to the club. We have yet to receive a request for cancellation from [redacted]. As a member, [redacted] should know our club is staffed hours posted on the front door as well as on our web page. Had he come by the club during staffed hours, I am confident a staff member would have assisted him.
The Anytime Fitness Corporation contracts with [redacted] to provide accounting services for all its franchises. [redacted] collects monthly payments and contacts members whose accounts are not paid as agreed. After three months delinquent member account are referred to collection agencies for collection – in this case to [redacted].[redacted] emailed a “Delinquent Letter" to the email on [redacted] account— [redacted] on October 9, 2014. Receiving no reply, [redacted] sent a “Late Letter” to [redacted] email on October 16, 2014; November 4, 2014; and November 24, 2014. [redacted] received no replies to their emails.
On December 11, 2014 [redacted] account was referred for collection to Internal Credit Systems, the collection agency contracted by our Strasburg Anytime Fitness club. You will note that this was before we purchased the club on December 15, 2015. [redacted] handles all aspects of attempting to collect delinquent accounts until the accounts are referred to a collection agency.
We became aware of [redacted]' situation when the secondary member on his membership agreement, [redacted] emailed the Strasburg Anytime Fitness club on March 9, 2014. [redacted]'s email had the same return email address to which the Delinquent Letter and three Late Letters were emailed. We contacted [redacted] to verify actions taken to resolve the delinquency on March 10, 2015. We learned of the multiple attempts to contact [redacted] or [redacted] by telephone with no replies. We noticed that the email address to which the Delinquent and Late Letters were sent was the same email [redacted] used on March 9, 2014. Therefore, we decided to allow the Collection Agency to proceed with collection actions which began on December 18, 2014.
We had credit card information stolen while on vacation last summer. We took prompt action and notified every agency with whom we had agreements of the theft. We were not late on any payments with any company. Had [redacted] or [redacted] taken actions to contact their debtors when their credit card was stolen, their account would never have become delinquent. Again, [redacted] paid his debt so we consider this issue resolved.
Sincerely,Kevin WOwner

Review: I joined Anytime Fitness for 1 year. 1/3/12-- 1/3/13.They automatic take this from My checking every month. I called them June 11 to find out why they are still debting my account. I wanted this for one year only. In the lower right hand corner that this would auto renew, I was told that when I initialed this box it was so I could renew without any additional rate changes of 34.99.I have not been at this business for over a year due to a accident. I knew I had to finish out my year contract to fulfill my contract. Please help me get back the last 5 months of where they over charged me. I know that letting this go this long was bad but we had a hard time finding the contract. Thank you so much for your time.[redacted]Desired Settlement: The return of the last 5 months payments which is $174.95 plus $20.00 for renewal fees for June. Thank You

Business

Response:

Check Message tab or see attached.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It clearly states that the contract was from Jan 2012-Jan 2013.It had the balance of 384.89 which was full filled on Jan 2013.

Business

Response:

Check Message tab or see attached.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I do not agree with anytime fittness, it also states that the contract is from Jan.2012-2013.I did not realize that the intitials at the bottom was automatic.When I was a member before I didn't finish the year but I did pay for the whole year. Would it have been to much trouble to call and ask if I wanted to renew the contract? Also I emailed and gave my notice after I called the 800 # and they told to to give a 30 day notice.