AnyLabTest1!Now

Dear [redacted] :Per [redacted] s authorization, we emailed the results of his paternity test to his email addressAttached is that documentation [redacted] claims that his girlfriend (child's mother) received a copy via email from usWe had no interaction with the girlfriend, as she was not present with [redacted] at time of his service on 3/23/The girlfriend has never been a client or used our services, so we do not have her name, email address, or any personal informationConsequently, there would be no way for this office|to girlfriend a copy of the report.I contacted the client, and requested that the girlfriend (child's mother) electronically forward the original email address directly from her email address to our email addressAs of this writing, the original email has not been forward directly to our email address.Thank you for the opportunity to make a good faith effort to resolve this customer issueOur goal is to meet and exceed our customer's expectations.Respectfully,Jeffrey GDirector/owner

Dear ** *** :
Per *** ***s authorization, we emailed the results of his paternity test to his email addressAttached is that documentation*** *** claims that his girlfriend
(child's mother) received a copy via email from usWe had no interaction with the girlfriend, as she was not present with *** *** at time of his service on 3/23/The girlfriend has never been a client or used our services, so we do not have her name, email address, or any personal informationConsequently, there would be no way for this office|to girlfriend a copy of the reportI contacted the client, and requested that the girlfriend (child's mother) electronically forward the original email address directly from her email address to our email addressAs of this writing, the original email has not been forward directly to our email addressThank you for the opportunity to make a good faith effort to resolve this customer issueOur goal is to meet and exceed our customer's expectations.Respectfully,
Jeffrey G
Director/owner

May 8, Dear ** *** ***:Thank you for your May 6, correspondence making me aware of a customer compliant ID ***It's our goal to consistently exceed our customers' expectations, and we are very concerned when this does not occurIt is our mission that every
customer be treated with dignity, respect and professionalismThis customer has received our fullest and sincere apology, and was offered and accepted a full refund the services at were provided to himIt is completely unacceptable to us that this customer was not treated in the manor that is consistent with our mission.After investigating the circumstance surrounding this compliant, I learned that our shipping partner, *** *** ***, lost the shipment involved with this customerI feel horrible that this rare and unusual occurrence has negatively impacted this customer, and caused him significant inconvenienceWe incurred additional cost to expedite the shipment, so the impact of the lost shipment would be minimized.We undertook corrective action, including reprimand and training to help the employee understand where mistakes were made and how his actions can be improved to avoid this situation from ever occurring in the futureAdditionally, his training included techniques and strategies for improving the experience.At Any Lab TestNow we do everything in our power to limit human error, and when they do occur, I guarantee that is taken to make it right for the customerAgain, thank your for bringing this matter our attention and providing us with the opportunity to improve the outcome.Respectfully Yours

Dear [redacted] :Per [redacted]s authorization, we emailed the results of his paternity test to his email address. Attached is that documentation. [redacted] claims that his girlfriend (child's mother) received a copy via email from us. We had no interaction with the girlfriend, as she was not...

present with [redacted] at time of his service on 3/23/15. The girlfriend has never been a client or used our services, so we do not have her name, email address, or any personal information. Consequently, there would be no way for this office|to girlfriend a copy of the report.I contacted the client, and requested that the girlfriend (child's mother) electronically forward the original email address directly from her email address to our email address. As of this writing, the original email has not been forward directly to our email address.Thank you for the opportunity to make a good faith effort to resolve this customer issue. Our goal is to meet and exceed our customer's expectations.Respectfully,Jeffrey GDirector/owner

Review: I went to the Merchant for DNA Test. I took off from my job and I also took my daughter with me. My daughter also took off from her School to go to this Lab and gave them ours mouth swab for DNA test. This was on 04/10/2014 we came and gave our sample to the Lab Tech.When I went back to them on 04/14/14 to pick up my report. The Tech was vert unprofessional, rude very disrespectful towards me and my daughter.He told me that He lost the SAMPLE in the shipment and he is waiting his owner instructions.When next day I called him He was keep hanging the phone on me. after sever phone calls when finally He answered the phone I explaned him that this is very extremely urgent to get the DNA result for me and my daughter. I already showed him the AIR TICKETS to travel to LONDON for family emergency.He was screaming and yelling on the phone to me, He told me I have to start all over again and this will take 5 more days to get the result. I have no choice at this moment. Finally again I lost one day off for myself and my Daughter took off hrom the School. We went back to him and gave him ours sample again. after 12 days back I got my DNA result back.I lost lots of money on my air ticket because I have to cancelled the TRIp. Because the Passport Office is not able to issue the Passport without my DNA result.He never gave the phone# of his Owner and I emailed 2 times to the owner and he never responded my email. This kind of behavior is not excepted in this FREE and Democratic Country. So please try your best to intervene in this matter, so any other innoscent cannot get victim.Desired Settlement: At least the Owner called me and apology for the bif Fault and refund my money back. Because I lost lots of money for cancell my Airtrip.

Business

Response:

May 8, 2014Dear [redacted]:Thank you for your May 6, 2014 correspondence making me aware of a customer compliant ID [redacted]. It's our goal to consistently exceed our customers' expectations, and we are very concerned when this does not occur. It is our mission that every customer be treated with dignity, respect and professionalism. This customer has received our fullest and sincere apology, and was offered and accepted a full refund the services at were provided to him. It is completely unacceptable to us that this customer was not treated in the manor that is consistent with our mission.After investigating the circumstance surrounding this compliant, I learned that our shipping partner, [redacted], lost the shipment involved with this customer. I feel horrible that this rare and unusual occurrence has negatively impacted this customer, and caused him significant inconvenience. We incurred additional cost to expedite the shipment, so the impact of the lost shipment would be minimized.We undertook corrective action, including reprimand and training to help the employee understand where mistakes were made and how his actions can be improved to avoid this situation from ever occurring in the future. Additionally, his training included techniques and strategies for improving the experience.At Any Lab TestNow we do everything in our power to limit human error, and when they do occur, I guarantee that is taken to make it right for the customer. Again, thank your for bringing this matter our attention and providing us with the opportunity to improve the outcome.Respectfully Yours