Anymeeting Inc

We would be happy to assist the customer in using our service or cancelling their subscription.  Our records indicate that the customer has contacted us in the past via our Subscriber Only Live Support and that is still offered to them by logging in to their account and clicking Live Support....

 The customer is also still holding meetings and has been throughout their paid period including as recently as 3/20/2017.  No refunds are offered nor indicated as the customer continues to use our service. The customer may contact us for support via Live Chat, or email [email protected] to assist them with any questions.  Our 24/7 support site is http://meeting4-support.anymeeting.com and this information is included there as well including our Support Hours, Contact form and Support Email address.

The response we provided originally is still accurate.  The customer signed up for our service in October 2016 and was in a free trial, the customer did not cancel and was charged on November 1, 2016.  All customers receive a notification email prior to be charged.  The customer has continued to use the service throughout the time period including as recently as 3/20/21017.The customer has not expressed any dissatisfaction with our service during this time nor contacted us until 3/27/2017.  Per our terms of service, we do not offer refunds.  The customer was provided customer service on 3/27/2017 via live chat where we confirmed the auto renewal is off and reiterated that no refunds are offered.  The customer has used the service as and we find no reason to reconsider the request for a refund.  Their subscription will expire on 11/1/2017 per the cancellation confirmation email sent to them upon cancellation.

We have made an exception to our terms in this case and provided a prorated refund.  We have closed the account with our service as the complaint indicates that the customer no longer agrees to our terms of service.  Should the customer wish to use our service in the future, our terms of...

service will be in effect and refunds are not offered as stated.

We are very sorry the customer did not maintain their subscription and let it go longer than they had planned.  As a courtesy and in good...

faith, we refunded the last 3 months of charges.  AnyMeeting offers live support 7 days a week and would have been happy to assist the customer at any time since they date they signed up with our service.  We are unable to refund any more charges.  We provisioned the account per the customer request at sign up and the customer is responsible for all charges.

I was looking for a video conference solution to use on a daily basis since I have to talk to people around the globe when I found Anymeeting Inc. I've signed up for their trial, but their service didn't quite suited my needs. I completely forgot that I had to cancel (which, by the way, they don't make vary easy to do), so I was charged for a very expensive plan, not the basic, but the very expensive, pro premium deluxe max uber plan 200. When I reached out the costumer service I was helped by a very rude person, that clearly was instructed to rip off their clients. I know they have the legal right to charge me, but I was really expecting their understanding, I was late to cancel by 1 day. And I paste here the conversation:

Visitor: Hey, I was just billed for this, and I didn't even remember having put my card number in here. First I would like to cancel the service. Second, I would ask you to be very kind to give me my money back, if possible.

Will: I'm sorry to hear our Pro plan does not suit your needs. Is there anything I can do to help make your experience better? We appreciate any feedback you have about our service.
[Subscription: Webinar Pro 200 Monthly | Probably in a Free Trial | ]
Visitor: I dosen't suit my needs for conference. Sorry.
Visitor: it*
[Visitor page reloaded. New URL: https://www.anymeeting.com/AccountManager/AnyMeeting.aspx ]
Will: I can certainly understand that. I have cancelled your subscription and you will receive a cancellation confirmation email shortly. Additionally per our terms of service AnyMeeting does not offer refunds. Additionally you were also sent an email on 5/30 informing you that the trial was to be converting to a paid subscription at the end of the 14 day free trial, so I will not be able to reimburse that charge.
[Subscription: Webinar Pro 200 Monthly | Probably in a Free Trial | ]
Visitor: Well, I know that probably the error was mine, but I haven't used it at all. I was expecting a little more understanding, but that's ok... At least I got to know what kind of company I was dealing with, and certainly won't again in the future.
Will: Understood. Will there be anything else that I may assist you with at this time?
Visitor: Can you email me this conversation?
Will: Certainly, I would be happy to have the chat transcript emailed out to you following the chat.
Visitor: perfect.

Review: I would like to be retro-actively reimbursed for the annual subscription MINUS the cost of 2 month's payment (May 23, 2014-June 23, and June 23-July 23, 2014).

I have been a paid member for anymeeting.com's service for many months and was lured into an annual subscription less than 2 months ago.

I realize I do NOT want a full year of service, and I am 10 days outside of the warranty period.

I politely asked to pay for the less than 2 months I've had the annual subscription (at the NORMAL monthly rate), and credit me the remainder.

I will then be paying for MORE than the service I have used. I am not asking to be refunded for any money for time I have not used using their service.

Customer service would not listen to my complaints and I think this is a horrible business practice.

I am only 10 days past deadline, and have 10 1/2 months of a subscription I will not use.Desired Settlement: I would like to be retro-actively reimbursed for the annual subscription MINUS the cost of 2 month's payment (May 23, 2014-June 23, and June 23-July 23, 2014).

In essence I would be paying full price month to month for June and July 2014.

Business

Response:

Through communications with our support, [redacted] did receive a refund of $689.07 on 7/15/2014 as a good will gesture during our working with him on technical issues he experienced.

Review: According to my conversation with Anymeeting Customer Service, a man named [redacted], today, I signed up for a free trial with Anymeeting which converted in January 2014 to a monthly subscription of $18 per month Anymeeting told me that I had never used this product, but I checked my recorded and apparently I did try the product and never used it again.

The weird thing is that my records indicate I joined the FREE VERSION of Anymeeting on January 14., 2014 for the purpose of joining an Anymeeting run by another person. I received their welcome email on January 14, 2014 which urged me to sign up for the Pro version which costs $18 a month. But at the same time, according to Anymeeting today, Jan 14 2014 was when they began billing me. So I don't understand what happened, but whatever happened, I have not never hosted a meeting and only attending someone else's meeting ONCE and received no notice that I had been signed up for a Pro (paid) account.

It is just crazy that in order to attend someone else's meeting that I was signed up for their paid plan.

Anymeeting says that they began billing me in January of 2014. I can only verify that back to March 2014; the total I can confirm is $432 since March 2014 but if Anymeeting is correct, it would be an additional $18 totaling $450.

By email today, the company agreed to refund 3 months of the subscription ($54) and they did this today.. By phone today, [redacted] declined to refund to me any more than those 3 months. But since I didn't know about this subscription and haven't used in in 2 years, I would like to have at least half of this money refunded. Half seems like a fair compromise. considering I never intended to have an Anymeeting plan and they sent me NO NOTICE that I had been converted to a paid planDesired Settlement: Refund between $216 and $432.

Consumer

Response:

I first became aware of the billing this month when I began using Quickbooks Online and downloaded a transaction from a credit card that I had not been using.

Business

Response:

We are very sorry the customer did not maintain their subscription and let it go longer than they had planned. As a courtesy and in good faith, we refunded the last 3 months of charges. AnyMeeting offers live support 7 days a week and would have been happy to assist the customer at any time since they date they signed up with our service. We are unable to refund any more charges. We provisioned the account per the customer request at sign up and the customer is responsible for all charges.

Review: I intended to cancel my AnyMeeting subscription this spring and somehow missed the window of time to do that. I requested a refund and was informed that the company does not generate refunds. It is disconcerting that a company with a credit card on file can charge that card on an ongoing basis unless the card user intervenes at the right time. What if the person is no longer able to take that action?

As far as I know, I have not used the service since the subscription rolled over - since I intended to cancel.Desired Settlement: I am willing to accept a pro-rated refund.

Business

Response:

We have made an exception to our terms in this case and provided a prorated refund. We have closed the account with our service as the complaint indicates that the customer no longer agrees to our terms of service. Should the customer wish to use our service in the future, our terms of service will be in effect and refunds are not offered as stated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Dear Sir or Madam,

I called INSTANT PRESENTER the day after my second presentation with them to express my dissatisfied with their service. I had experienced innumerous issues with them and the representative that took care of me ([redacted]) was very rude. He was very impatient and didn't seem to want to hear my complaints. According to him at this point it wouldn't help for him to listen to my complaints, all he wanted to know was what I wanted from them, what would make me happy. It was very offensive because he made it seem that I was complaining for nothing or if I was just interested in money. When in reality all I wanted was for them to know that they had messed up several times with my presentations and how can a business improve their service if they don't even want to listen to what the customer has to say?

It was my second presentation with them, on the first one I didn't complaint but something very inconvenient happened. I had changed my Power Point presentation an hour before the time of my lecture and I was afraid I could do something wrong since I was new with webinars and it was less than an hour to the scheduled time of start; so I called them to see if they could upload it for me. And Mickey himself answered the phone and said that it wasn't a problem he could take care of that for me right away and before I hang up the phone he had assured me that the power point had been replaced. When I start my lecture a few minutes into it I realized he had not, because I had the old Power Point presentation. I didn't place a complaint on the first time because I believe things can happen and I decided to let that one pass, since I intended to work with them for a while.

On my second presentation I had several issues happening:

1- first, they never sent the reminders that they were supposed to send and they did on the first presentation because I have my email address in my contact list and I didn't receive any reminders as they advertise they do. And checked with people and nobody saw one.

2- they also advertise they integrate with Facebook and Twitter but for some reason they couldn't integrate with my Facebook.

3- minutes before I was supposed to start the webinar I noticed that the names of the people that had paid with PayPall were not showing and I called them up to find out if I had done something wrong and I was told that all was well to go ahead and start the seminar and I did. 20 minutes into it I suddenly got kicked out of it. And had to re-start the whole lecture again from scratch (test the microphone, the camera, etc). By the time I re-started it was 30 minutes after the starting time, and one person was still there and was able to join this time. So, I suspect that I wasn't connected correctly the first time but they again mis-informed me and when I called to talk to him on the next day he said that I did something wrong. I just don't know why they didn't tell me when I called to fix that. Needless to say I had to rush to cover all the subjects that I had planned to cover and finished 2 minutes before the closing time but had to skip the Q&A's.

4- after the lecture I went to check the recording and could not find it. But I had heard that it takes some time for it to be accessible, so I waited until next morning to look for it again and next morning I could not find it. So, I called them and at first I was told it was not recorded because I probably didn't click on the recording button, but I did click on the button because I remember doing it. Then, later on they told me it was recorded and even sent me copies of it via email, but they didn't work.

5- next day a client that had paid for the lecture and couldn't connect with it, called me to say that she couldn't connect the night before but she wanted to listen to the recording so, I instructed her to contact Instant Presenter and talk to them. She called me back to tell me that they suggested her to contact me directly to refund her because they didn't have a recording of my lecture.

So, next day I called instant presenter and had that terrible customer support experience mentioned above. At one point I noticed that I wasn't getting anywhere with Mickey so I asked if I could speak with his supervisor and he told me he was the manager. So, I figured I had no choice but just cancel the service. In any moment he tried to make up for their poor service or just be proactive and professional and take some responsibilities. Instead he was trying to blame me for not knowing how to use the program, which I had no problems doing on the first lecture, in fact it was very simple. So, when I said that I really didn't think it was fair that I paid for this service he end up the conversation saying that too bad because I had cancelled the service.

I am just trying to run a business, make my business grow, and to me professionalism and customer service is very important, And Instant Presenter might have a great service (that is why I chose them) but they have a crappy customer service and they proved not to have professionalism. So, my only option was to write to you. At this point I would like to get all my money invested on them back $110.50, plus $57 of refunds that I had to give to my clients. That is the least they can do for me.

Thank you for your attention to this matter and should you have any questions and need to contact me, please do not hesitate to contact me at [redacted] or by email [redacted].

I look forward to hearing from you soon and all the best.

[redacted]Desired Settlement: Refund of $167.50

Business

Response:

We sincerely apologize that Ms. [redacted] was unsatisfied with

our service. Our records indicate she

subscribed on 4/6/2014 to our monthly service.

We have no record of any meetings held by her in May 2014. No meeting was scheduled on or held on

5/29/2014 as she indicated on her complaint.

To briefly review, in June 2014 we had 11 phone calls with

Ms. [redacted] in preparation for her meeting to be held on 6/25/2014 and did our

best to help her prepare and answer all of her questions. Her last meeting was held in April so we

understood the need to refresh.

In response to 2 of the 11 calls received from Ms. [redacted], we have 2

emails where our Customer Service sent her emails per her request.

1.