Anything Automotive

Initial Business Response / [redacted] (1000, 5, 2016/04/25) */ April 25, Revdex.com RE: Case # XXXXXXXX Complaint [redacted] We have currently reviewed [redacted] 's complaint and found that Fort Financial Credit Union notified all members through multiple means of communication channels (Direct mail pieces, Website, Statement announcements, Email etc.) of our relationship pricing structure that began January We even went as far as charging members and refunding the charged amount in October, November and December of Fort Financial will not waive [redacted] in fees because it is not a credit union error [redacted] was given proper notification of Fort Financials New Relationship Pricing and should have responded prior to the end of January Respectfully Submitted, [redacted] VP Sales and Service Fort Financial Credit Union CC: attached direct mail piece Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not charged fees in October, November or December and I did not receive notification that fees would be taken out of my account prior to receiving my first quarterly statement in April, when they nearly depleted my entire savingsI will not be satisfied until I receive my dollars back Final Business Response / [redacted] (4000, 9, 2016/05/04) */ May 6, Revdex.com RE: Case # XXXXXXXX Complaint [redacted] Fort Financial shows that [redacted] account was charged fees on 11/30/and 12/31/these fees were refundedStatements and direct mail pieces were mail to the same address that is on this Revdex.com claimI have included the statements and an account history for her reviewFort Financial Credit Union would expect the Revdex.com to see that we made every attempt to notify [redacted] and we cannot be held responsible for her not reading the information we provided Fort Financial [redacted] not waive [redacted] in fees because it is not a credit union error [redacted] was given proper notification of Fort Financials New Relationship Pricing and should have responded prior to the end of January Respectfully Submitted, [redacted] VP Sales and Service Fort Financial Credit Union CC: attached account history and statements

I've been going to this shop for two years now.they have always been really honest with me and willing to work with meIf you want a great mechanic go see anything automotive

Initial Business Response /* (1000, 5, 2016/04/25) */
April 25, 2016
Revdex.com
RE: Case # XXXXXXXX
Complaint [redacted]
We have currently reviewed [redacted]'s complaint and found that Fort Financial Credit Union notified all members through multiple means of...

communication channels (Direct mail pieces, Website, Statement announcements, Email etc.) of our relationship pricing structure that began January 2016. We even went as far as charging members and refunding the charged amount in October, November and December of 2015.
Fort Financial will not waive [redacted] in fees because it is not a credit union error. [redacted] was given proper notification of Fort Financials New Relationship Pricing and should have responded prior to the end of January 2016.
Respectfully Submitted,
[redacted]
VP Sales and Service
Fort Financial Credit Union
CC: attached direct mail piece
Initial Consumer Rebuttal /* (3000, 7, 2016/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not charged fees in October, November or December and I did not receive notification that fees would be taken out of my account prior to receiving my first quarterly statement in April, when they nearly depleted my entire savings. I will not be satisfied until I receive my 8 dollars back.
Final Business Response /* (4000, 9, 2016/05/04) */
May 6, 2016
Revdex.com
RE: Case # XXXXXXXX
Complaint [redacted]
Fort Financial shows that [redacted] account was charged fees on 11/30/2015 and 12/31/2015 these fees were refunded. Statements and direct mail pieces were mail to the same address that is on this Revdex.com claim. I have included the statements and an account history for her review. Fort Financial Credit Union would expect the Revdex.com to see that we made every attempt to notify [redacted] and we cannot be held responsible for her not reading the information we provided.
Fort Financial [redacted] not waive [redacted] in fees because it is not a credit union error. [redacted] was given proper notification of Fort Financials New Relationship Pricing and should have responded prior to the end of January 2016.
Respectfully Submitted,
[redacted]
VP Sales and Service
Fort Financial Credit Union
CC: attached account history and statements