Anytime Appliance Repair Service, NJLLC

I am rejecting this response because: His statement is untruthful The code actually was FI informed him that I wasn't sure of the code As a professional technician he did not turn the oven on to verify the code FI had to call him and tell him that the code is Fnot FHe told me that this is the same and the sensor has to be changedHe never left the damaged part with us I never checked on line My husband is the one who called the policeHe did not wait for them to come to the houseinstead he stormed out

On October 10, we repaired customer's refrigerator that was not coolingAfter checking the unit out found power going to the evaporator fan motor but the motor was not turningDetermined that a new evaporator fan motor was neededGave customer a price she authorized the workI returned with new part installed evaporator fan motor and testedLeft unit in working orderCustomer called back on 10/27/and stated that it was making a noiseI took unit apart and found ice maker tube leaking water which then froze and was causing the noiseI advised the customer of what was going on and told her what needed to be done She proceeded to google information on her phone, and proceeded to tell me that I was wrong and what she googled was correctShe started to be arrogant with me, and felt that the information that she found on her search was correct and I was wrongI put the unit back together in working order and left after she started verbally abusing meEven the credit card company found no merit in her complaintShe had a new problem with her refrigerator I was willing to work with her but after she was being abusive I left her home

Refer to first letterThere is nothing more to explainThis is what happenedThey can twist the words anyway they want Once a person attacks me I will never go back to there homeThey are doneThis could have been handled in more civilized way, but he made his decision, now they have to live with it

To Whom It May Concern:
The customer called our office stating they were getting an Ferror code, stated that GE told them that it needed an oven sensorThey also checked online and got the same informationI told them on the phone that the Ferror code can stand for oven sensor and/or
the ERCThey wanted me to come out and check it outAfter checking the unit out I told them it needed the oven sensor and the ERC, and overlayI also informed them that the overlay was no longer availableAgainst my recommendation they decided all they wanted was the oven sensor replacedI explained to them that if it happens again it would need the ERC replaced at an additional cost.
He called me up and said that it was doing it againI told them we would have to replace the ERCHe said he wasn't putting anymore money into the stoveHe asked me to please come by and recheck the unitI told him to turn the oven on before I got there and he said okWhen I arrived the oven was not turned on, I asked him why he hadn't turned the oven on he said "my house my rules" He said “ You are not leaving until I get my money back”.
I walked out, put my tool box into my truckThat's when he grabbed me and pushed me against my truckTold me I wasn't going anywhereI told him immediately to get his hands off of meI got into my truck and he would not let me shut my door, so I pulled away.
After that incident and being in fear of my life, I will not go back to the homeThey are not entitled to a refund, because they went against my recommendationsA police report was filed of the incident at the Midland Park Police Department

On October 10, 2014 we repaired customer's refrigerator that was not cooling. After checking the unit out found power going to the evaporator fan motor but the motor was not turning. Determined that a new evaporator fan motor was needed. Gave customer a price she authorized the work. I returned with...

new part installed evaporator fan motor and tested. Left unit in working order. Customer called back on 10/27/2015 and stated that it was making a noise. I took unit apart and found ice maker tube leaking water which then froze and was causing the noise. I advised the customer of what was going on and told her what needed to be done.  She proceeded to google information on her phone, and proceeded to tell me that I was wrong and what she googled was correct. She started to be arrogant with me, and felt that the information that she found on her search was correct and I was wrong. I put the unit back together in working order and left after she started verbally abusing me. Even the credit card company found no merit in her complaint. She had a new problem with her refrigerator I was willing to work with her but after she was being abusive I left her home.

I am rejecting this response because:Firstly and most importantly, I am rejecting this response given it does not even matter if my information was right or wrong - based on his written policy, I am owed my money back.  To reiterate, the terms of his "money back guarantee" are as follows: Money Back Guarantee  If the machine is not worth spending any additional money on, we'll give you back the original repair cost, less the regular service charge. You can't lose. We really do put our money where our mouth is! Secondly, I reject this claim as it is based on egregious and unfounded statements.  If anyone was being verbally abused, it is me - who was told I'm "nothing but an uneducated woman."  That's bigoted, arrogant, and ignorant considering he knows nothing about me.  Most of all, it's not an appropriate way to treat any customer.Lastly, the credit card company did find merit in my case, but would not approve the credit given I would not pay for another vendor to write up a proposal for the repair.  This is because I was not willing to pay another $100+ service charge to have someone come out to the house to look at a broken refridgerator that was not worth spending any additional money on.To reiterate, all I seek is for this vendor to honor his written policy and provide a refund, minus service charge, as he guaranteed both in person and via his website.

I am rejecting this response because: His statement is untruthful.
1. . The code actually was F3. I informed him that I wasn't sure of the code.  As a professional technician he did not turn the oven on to verify the code F2. I had to call him and tell him that the code is F3 not F2. He told me that this is the same and the  sensor has to be changed. He never left the damaged part with us.
2. I never checked on line.
3. My husband is the one who called the police. He did not wait for them to come to the house. instead he stormed out.

Response She states right or wrong doesn't matter, well it does matter, the unit was worth fixing, it was a simple leak that was coming from the ice maker tube. It could have been simply repaired at minimal cost. But instead she chose to tell me that I was wrong with my original diagnosis in which I was not. After being insulted multiple times I put the refrigerator back together and it was in working order when I left. You can’t just google something on your phone tell someone there wrong because you read it.  There is nothing more to say about this matter.

Review: Mr. [redacted], was called to service our electric stove. There was an F3 code going off. I called GE and they advised me that this was a sensor issue.When he arrived he immediately told me that I need to change the sensor and it would cost me $319.14 after his $85.00 service fee, and he can get it done in 3 days and I must pay him upfront for his services. He did not turn the stove on, he relied on my description. I mentioned that He should turn the stove on and see for himself and said it was not necessary. He spent 10 minutes in my house.My husband paid him and he returned in 2 days to replace the sensor. He spend 15 min in the house to do the job. I did mention that I had a concern that the sensor might not be the problem and he said "If you want I can change the clock as well" and that would be $500.00. At that time I said "I should consider then to buy a new one". He never offered any service advice. 3 days later when I had a dinner party and was hoping to use my stove the sensor went off. My husband called and asked him to come over. He said turn you stove on before I come to see the problem. This was not possible because we were not home. My husband left work to meet him at the house. My husband suggested that keeps his $85.00 service call and return the rest of the money, because we decided it was not worth to invest any more money in a 20 year old stove. At that time he picked up his tools and said you are not getting any money from me back.I called him to resolve the issue and he said we are done and hung up the phone and wouldn't pickup the phone again.I paid $300.00 cash and I have a stove that doesn't work.Desired Settlement: Fix my stove or give our money back.

Business

Response:

To Whom It May Concern:

The customer called our office stating they were getting an F2 error code, stated that GE told them that it needed an oven sensor. They also checked online and got the same information. I told them on the phone that the F2 error code can stand for oven sensor and/or the ERC. They wanted me to come out and check it out. After checking the unit out I told them it needed the oven sensor and the ERC, and overlay. I also informed them that the overlay was no longer available. Against my recommendation they decided all they wanted was the oven sensor replaced. I explained to them that if it happens again it would need the ERC replaced at an additional cost.

He called me up and said that it was doing it again. I told them we would have to replace the ERC. He said he wasn't putting anymore money into the stove. He asked me to please come by and recheck the unit. I told him to turn the oven on before I got there and he said ok. When I arrived the oven was not turned on, I asked him why he hadn't turned the oven on he said "my house my rules" He said “ You are not leaving until I get my money back”.

I walked out, put my tool box into my truck. That's when he grabbed me and pushed me against my truck. Told me I wasn't going anywhere. I told him immediately to get his hands off of me. I got into my truck and he would not let me shut my door, so I pulled away.

After that incident and being in fear of my life, I will not go back to the home. They are not entitled to a refund, because they went against my recommendations. A police report was filed of the incident at the Midland Park Police Department.

Consumer

Response:

I am rejecting this response because: His statement is untruthful.

1. . The code actually was F3. I informed him that I wasn't sure of the code. As a professional technician he did not turn the oven on to verify the code F2. I had to call him and tell him that the code is F3 not F2. He told me that this is the same and the sensor has to be changed. He never left the damaged part with us.

2. I never checked on line.

3. My husband is the one who called the police. He did not wait for them to come to the house. instead he stormed out.

Business

Response:

Refer to first letter. There is nothing more to explain. This is what happened. They can twist the words anyway they want Once a person attacks me I will never go back to there home. They are done. This could have been handled in more civilized way, but he made his decision, now they have to live with it.

I had a repair man come to look at my dryer. He informed me that I needed two parts.
A main board and a thermistor. He said the cost would be 495.00. This seemed excessive to me because my dryer is 5 years old and is not over used. I was not going to pay that much to fix a dryer so I ordered the parts and figured I'd try to replace them myself thinking if it didn't work I world purchase a new dryer. I did not order the parts from them. One part cost 7 dollars and one part cost 100 dollars.
As it turns out all I needed was the 7 dollar part. This place is a rip off and so rude. I called to tell them that all I needed was the 7 dollar part and the women when she realized why I was calling just hung up on me. If this was at all a reputable place she would have said she was sorry for misdiagnosis of the machine or something to that effect. She just hung up in the middle of my sentence which leads me to believe. This is how they do business they rip people off and most people believe them. I am so happy my gut told me something wasn't right. NEVER EVER USE. THIS COMPANY!!!!!!!!!!

Review: Anytime Repair provided service to my refrigerator in October 2014. As Todd was swiping my credit card for a charge of $434.16, he heard an additional noise from the unit. He looked at it and couldn't determine the cause. He said not to worry about it.

I told him I was willing to pay $434.16 for this repair, but was concerned that there were larger issues with the unit. He cited his Money Back Guarantee, and told me that if there were any further issues with the unit he'd give me back the original repair cost minus the service fee. Within a few weeks, there was a noise coming from the unit once again. I called him and he came back and said there was another issue with it. I told him that we had discussed this and I was incredibly upset that he now wanted me to pay him more to fix something else. I asked for my money back, per his policy and prior agreement. He refused.

I told him that I believed the issues were related, but that it didn't even matter per his policy - if there were any issues, he'd give me my money back less the service charge. He refused, told me I was "nothing but an uneducated woman" and left my house with the refrigerator taken apart and not functioning. I had to buy a new one to replace, and am now out the cost of a new unit and for this repair - which he guaranteed would not happen.

I expect the merchant to honor his policy and his word. In addition, I find his treatment of a customer absolutely unacceptable.Desired Settlement: Per the written policy of Todd at Anytime Appliance Repair, I seek strictly to abide by his policy - reimbursement of all charges except for the initial service fee.

Copied from his website:

Money Back Guarantee

If the machine is not worth spending any additional money on, we'll give you back the original repair cost, less the regular service charge. You can't lose. We really do put our money where our mouth is! Anytime Service has proudly served Essex County, Passaic County, Morris County and Bergen Counties of New Jersey since 1984.

Business

Response:

On October 10, 2014 we repaired customer's refrigerator that was not cooling. After checking the unit out found power going to the evaporator fan motor but the motor was not turning. Determined that a new evaporator fan motor was needed. Gave customer a price she authorized the work. I returned with new part installed evaporator fan motor and tested. Left unit in working order. Customer called back on 10/27/2015 and stated that it was making a noise. I took unit apart and found ice maker tube leaking water which then froze and was causing the noise. I advised the customer of what was going on and told her what needed to be done. She proceeded to google information on her phone, and proceeded to tell me that I was wrong and what she googled was correct. She started to be arrogant with me, and felt that the information that she found on her search was correct and I was wrong. I put the unit back together in working order and left after she started verbally abusing me. Even the credit card company found no merit in her complaint. She had a new problem with her refrigerator I was willing to work with her but after she was being abusive I left her home.

Consumer

Response:

I am rejecting this response because:Firstly and most importantly, I am rejecting this response given it does not even matter if my information was right or wrong - based on his written policy, I am owed my money back. To reiterate, the terms of his "money back guarantee" are as follows: Money Back Guarantee If the machine is not worth spending any additional money on, we'll give you back the original repair cost, less the regular service charge. You can't lose. We really do put our money where our mouth is! Secondly, I reject this claim as it is based on egregious and unfounded statements. If anyone was being verbally abused, it is me - who was told I'm "nothing but an uneducated woman." That's bigoted, arrogant, and ignorant considering he knows nothing about me. Most of all, it's not an appropriate way to treat any customer.Lastly, the credit card company did find merit in my case, but would not approve the credit given I would not pay for another vendor to write up a proposal for the repair. This is because I was not willing to pay another $100+ service charge to have someone come out to the house to look at a broken refridgerator that was not worth spending any additional money on.To reiterate, all I seek is for this vendor to honor his written policy and provide a refund, minus service charge, as he guaranteed both in person and via his website.

Business

Response:

Response She states right or wrong doesn't matter, well it does matter, the unit was worth fixing, it was a simple leak that was coming from the ice maker tube. It could have been simply repaired at minimal cost. But instead she chose to tell me that I was wrong with my original diagnosis in which I was not. After being insulted multiple times I put the refrigerator back together and it was in working order when I left. You can’t just google something on your phone tell someone there wrong because you read it. There is nothing more to say about this matter.