Anytime Fitness at Bashford Manor

I stand by my initial response This person freely signed a binding, legal contract that has been approved by the Consumer Protection Bureau of the ***tucky Attorney General's office He was under absolutely no pressure to do so and, indeed, he had days to cancel his membership -- something he neglected to do Our day money back guarantee is far more generous than the day "buyers remorse" cancelation provision found in ***tucky law His conduct in the gym -- loud, profane and abusive -- was the worst I have experienced in the year and a half we have been in business Finally, he sites that similar complaints have been filed against us by others Yet he conveniently neglects to recognize that the Revdex.com found these prior complaints un-actionable Anyone can file a complaint But not everyone, including this complainant, can prove their complaint meritorious

As the business owner, I was surprised to learn of this complaint since the complainant never requested to or inquired about canceling his membership Rather than stopping by or calling to civilly discuss his concerns, the complainant chose to use the Revdex.com as a forum for defamation and name calling I am willing to work with this member to find a mutually acceptable solution All I ask is that this conversation be appropriate, civil and that the complainant leaves terms like "liar" and "intentionally misled" in the gutter where, in this instance, they belong

From: Anytime Fitness Louisville, KY Sent: Wednesday, June 08, 1:PM Subject: Response to Complaint Against Anytime Fitness [redacted] Thank you for informing me of this complaint I appreciate the opportunity to respondFrankly, I was taken aback to receive this complaint As the owner of the business, I am the only person authorized to relieve members of their membership agreement commitments When she made her cancellation request to my trainer, she was given my name and contact information I've never heard a word from her Rather than attempting to work things out in good faith with me, she chose to resort to threats and file a specious complaint While our members normally understand and abide by the commitment they make in their membership agreements, I also understand and respect that circumstances change; fairness sometimes requires flexibility and compromise on my part For this reason, I have worked with many members to reach fair settlements in the best interest of both the member and my businessRegrettably, this member chose not to work with me -- or even contact me -- toward this endEveryone is entitled to their own set of opinions, but not their own set of facts Here are the facts: The complainant freely entered into a membership agreement , initialing or signing it in five different places; This agreement has been filed with and approved by the Consumer Protection Bureau of the Kentucky Attorney General's Office; In bold print, the face of the membership agreement states that the potential member should thoroughly read and comprehend the terms of the agreement; We value and respect our joining members We are always free to openly and honestly answer questions they may have before signing the agreement; we never put time pressure on anyone to signIndeed, we offer a day money back guarantee to our new members -- ten times more generous than the day "buyers remorse" contract cancellation provision in Kentucky law The complainant cites a previous complaint filed with the Revdex.com as evidence supporting her claims Yet she conveniently neglects to mention that the Revdex.com investigated this previous complaint, finding it completely without merit Finally her claim that she is entitled to a refund on a package of personal training sessions is particularly audacious She purchased sessions She used On six occasions, she canceled scheduled sessions on last minute notice Because our trainer's time is valuable, we ask that members provide us with at least a days notice of cancellation or forfeit the sessionGiven that this member failed to observe this common courtesy on six occasions, we have been more than lenient and fair with her [redacted] ***, Owner

From: Anytime Fitness Louisville, KY Sent: Thursday, June 16, 8:AM Subject: Complaint *** Thank you for the opportunity to respond to this complaint I am not sure where to begin The fabrications in his complaint are too many to address Though perhaps the angry,
accusatory tone of his complaint speaks for itself This man called in demanding to cancel his account When I politely told him that he had freely and willingly entered into his membership agreement, he immediately became irate, profanely telling me he was coming in to disrupt our business and hung up Normally, if a member wants out of their agreement, I am prepared to work with him and her to find a mutually acceptable compromise -- but not when somebody becomes threatening and abusive, as this person wasWe were concerned enough about this person's threats and potential for violence that we called the *** *** Police Department, asking them to stay on alert Once he arrived at the gym, he was loud, profane, abusive and disruptive Had he remained in the gym any longer before storming out, I was prepared to call the police, have him arrested or swear out a criminal complaint for his behavior disturbing the peace or terroristic threatening Ironically, as he stormed out, he popped into my office and said "I'm sorry." The fact is that this person freely signed a binding contract in five separate places Presumably, he can read and was perfectly capable of asking questions -- questions that we would openly and honesty answer -- before signing the agreement Rather than abuse the Revdex.com complaint process, I suggest that if this person still feels aggrieved, he get in touch with the Consumer Protection Bureau of the ***tucky Attorney General's Office He would learn that the agreement he signed is fully compliant with ***tucky's stringent consumer protection laws and has been filed with and approved by the Attorney General Finally, I am under no illusion that this person will ever make good on his membership agreement commitmentHe is presently delinquent and has never made a timely monthly dues payment that he agreed to make. *** ***, Owner ***

I am write regarding Revdex.com Complaint ***. I appreciate this opportunity to respond. Here are the facts -- just the stubborn facts: 1. In early November, the complainant took out an month membership at Anytime Fitness at Bashford Manor 2. Because we want our
members to understand the nature of the commitment they are making, we ask them to sign or initial their membership agreement in different places. We make the reasonable assumption that our members possess the common sense to assure that they read and understand the agreement they are signing. We are also available to truthfully respond to any questions a new member may have. This individual asked no questions, evidently opting not to read or comprehend what she was signing in separate places3. She used the gym frequently without a single complaint throughout November. As I customarily do when I see new members in the gym, I recall asking she and her boyfriend how they liked it. The response was positive. 4. We gave this member a day money back guarantee on her membership. In the case of "buyer's remorse" ***tucky law allows a member just days to cancel their membership agreement. We are proud to stand by all we provide for our members by offering a far more liberal day money back guarantee. 5. Well after the days lapsed, the complainant came in demanding immediate cancellation of her membership. She claimed to have moved out of town -- something that would be legitimate grounds for cancelation under our policies and the terms of our membership agreement. Yet when I requested simple proof of the move -- a lease, a utility bill, a drivers license, a bank statement, anything showing proof of a recent move -- she refused, becoming agitated and irate. I notice that the Louisville residential address listed on her Revdex.com complaint is the same one she has used all along. Given this set of circumstances, a reasonable person would likely conclude this "move" was a sham6. The complainant wrongly accuses me of name calling and all sorts of nefarious business practices. There is one, in particular, that I must refute because it is highly offensive and misleading: that I purposely referred to a member as "*** ***." I am the last person in the world who would deliberately use such a slur and all it connotes. Rather, the member involved chose this moniker as his screen name -- in my view, an unfortunate choice, but his choice, not mine We strive to provide an atmosphere where all of our members feel respected and welcome. Given the complainant's level of unhappiness and her own behavior, I have terminated her membership subject to the day notice provision in her membership agreement. Please feel free to call with any questions or concerns. *** *** Owner

As the business owner, I was surprised to learn of this complaint since the complainant never requested to or inquired about canceling his membership.  Rather than stopping by or calling to civilly discuss his concerns, the complainant chose to use the Revdex.com as a forum for defamation and name...

calling.  I am willing to work with this member to find a mutually acceptable solution.  All I ask is that this conversation be appropriate, civil and that the complainant leaves terms like "liar" and "intentionally misled" in the gutter where, in this instance, they belong.

I stand by my initial response.  This person freely signed a binding, legal contract that has been approved by the Consumer Protection Bureau of the [redacted]tucky Attorney General's office.  He was under absolutely no pressure to do so and, indeed, he had 30 days to cancel his membership -- something  he neglected to do.   Our 30 day money back guarantee is far more generous than the 3 day "buyers remorse" cancelation provision found in [redacted]tucky law.  His conduct in the gym -- loud, profane and abusive -- was the worst I have experienced in the year and a half we have been in business.  Finally, he sites that similar complaints have been filed against us by others.  Yet he conveniently neglects to recognize that the Revdex.com found these prior complaints un-actionable.  Anyone can file a complaint.  But not everyone, including this complainant, can prove their complaint meritorious.

From: Anytime Fitness Louisville, KY 6 Sent: Wednesday, June 08, 2016 1:21 PM Subject: Response to Complaint Against Anytime Fitness [redacted]   Thank you for informing me of this complaint.  I appreciate the opportunity to respond. Frankly, I was taken aback to receive this...

complaint.  As the owner of the business, I am the only person authorized to relieve members of their membership agreement commitments.  When she made her cancellation request to my trainer, she was given my name and contact information.  I've never heard a word from her.  Rather than attempting to work things out in good faith with me, she chose to resort to threats and file a specious complaint.   While our members normally understand and abide by the commitment they make in their membership agreements, I also understand and respect that circumstances change; fairness sometimes requires flexibility and compromise on my part.  For this reason, I have worked with many members to reach fair settlements in the best interest of both the member and my business. Regrettably, this member chose not to work with me -- or even contact me -- toward this end. Everyone is entitled to their own set of opinions, but not their own set of facts.  Here are the facts: 1.  The complainant freely entered into a membership agreement , initialing or signing it in five different places; 2.  This agreement has been filed with and approved by the Consumer Protection Bureau of the Kentucky Attorney General's Office; 3.  In bold print, the face of the membership agreement states that the potential member should thoroughly read and comprehend the terms of the agreement; 4.  We value and respect our joining members.  We are always free to openly and honestly answer questions they may have before signing the agreement; we never put time pressure on anyone to sign. Indeed, we offer a 30 day money back guarantee to our new members -- ten times more generous than the 3 day "buyers remorse" contract cancellation provision in Kentucky law.   5.  The complainant cites a previous complaint filed with the Revdex.com as evidence supporting her claims.  Yet she conveniently neglects to mention that the Revdex.com investigated this previous complaint, finding it completely without merit.  6.  Finally her claim that she is entitled to a refund on a package of personal training sessions is particularly audacious.  She purchased 10 sessions.  She used 8.  On six occasions, she canceled scheduled sessions on last minute notice.  Because our trainer's time is valuable, we ask that members provide us with at least a days notice of cancellation or forfeit the session. Given that this member failed to observe this common courtesy on six occasions, we have been more than lenient and fair with her.   [redacted], Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[After reading the response from anytime fitness, I believe they are not going to change their business practices, or the way they treat customers.  I would have acepted a polite anwser such as, Im really sorry you didnt fully read and understand your contract, but it has been signed and filed and theres nothing we can do, I recommend you coming often and making the best of yor membership. I would have hung up the phone upset with myself, but not angry enough to complain. It is the fact that you called me a loser, and threatened to drop me on my head that I felt the need to make a complaint. And I was never threatening toward anyone in the gym. I would very much like someone to review the video footage from the gym. I feel it is the only way to accurately know what happened.
====
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not complaining that your contract is an illegal contract, I am simply publically letting people know my experiences. I am complaining that you DID NOT fully explain the contract in person with me. Also you called me names and threatened me when I come to ask for a copy to have for myself. And you did not even give me the full contract. I do think people need to know these things. And I stand by what I say as well. You were wrong in not explaining the contract. And you were wrong to call me names and threaten me. (which I guarantee you have on footage). And I also stand by what I say, when I say I never threatened anyone in your gym, nor was I unusually loud. I did say a few profane words but I was very frustrated after being deceived and threatened. On the initial phone call I did say "I am on my way there to throw a fit" those where my exact words. But I strongly advice someone review these tapes to see what happened in person. After having the ride there to calm down, I walked in and very politely asked for a copy of my contract, I did not ask to complain to anyone, I did not ask to speak with the manager, or the owner. These people took it upon themselves to walk my into a room and tell me shut up, sit down and listen or I was going to be "put on my head" were your words exactly! This is unacceptable treatment of customers period!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will gladly meet with the business in person to resolve the issue. The only reason I chose to use Revdex.com, is because I assumed that the business owner would not be willing to break the contract as well as request the payment for the rest of the term. I have no doubt that we will be able to have a civil discussion to come to an amicable agreement on a resolution. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This business owner continues to lie, and accuse me of lying. He must be ill informed about this case because he claims that I took out my membership in early November when I actually took it out in the middle of October. It was the first week of December when I came to see them about cancelling my membership, so if I had bought my membership in November it would not have been "well after 30 days" when I came to see about cancelling it. I admit that it was my mistake that I signed the contract without reading every single detail, but for the owner to say "we assume our members have to common sense to read and understand what they are signing" is condescending, as well as placing blame on the consumer when it is the fabricators job and responsibility to fully and thoroughly explain the contract. I was well aware that my 30 days way over when I wanted to try to cancel my membership, but since I "didn't have the common sense to read my contract," I thought that I could cancel my membership if need be. I never said that I had already moved, and if the owner had heard the entire conversation I had with his general manager instead of ignoring me while he was on the phone for 20 minutes and then walking in in the middle of me explaining my situation, perhaps he would have known that. I explained that extenuating circumstances had come about and that I would be moving soon, which is when he explained to me that when I move, I would need to bring documentation of my change of address. His EXACT words were, "when you move, bring proof of your new address and your contract will be terminated in 30 days from the date you notify us of your new address." So he knew I had not moved yet. I did not "demand" cancellation of my membership, and I was not hostile. I was upset, however, about the haughty and patronizing way both [redacted] and his general manager acted towards me. I was trying to explain to them that a devastating event had occurred, and rather than respectfully explaining their policy to me, they both gave impersonal and inconsiderate responses like "Do you not know how contracts work? Why would you sign something you didn't read?" and "Things happen, but we have a business to run." My moving is not a "sham," I was originally planning on moving in late December to Highland Heights, Kentucky, but I was able to work out some things so that I could finish my last semester of school in Louisville, and it just so happens that I am moving in May. Calling my situation a "sham" is a further display of this owner's offensive and unprofessional demeanor. If he knew the seriousness of my situation, he would not be calling it a "sham" at all, and to me, saying things like that does not convince me that he "strives to provide an atmosphere where all of their members feel respected and welcome." He and his general manager under no circumstances show any respect to their members who have a problem with their membership, as the attached screenshots will reveal. In the first one, his claim that he hasn't done any name-calling is discounted, as this is a picture of a comment he left on my Facebook review, calling my boyfriend (who has not been involved in this situation whatsoever) a "total [redacted]." The second picture is a screenshot of an email conversation that a former member sent me, between him and the general manager of the gym, [redacted], after the former member had an unsatisfactory experience with [redacted] and [redacted]. You can see that the general manager calls the former member a "little four eye fat [redacted]," tells him to "go [redacted] himself," and invites him to a confrontation at his work ("If you got something to say to me come to my job!"). While I will admit that the former member was instigating the situation, that does not give the general manager of this business an excuse to treat a customer this way, especially while representing his business. He could have simply ignored the angry customer and went about his business. There is nothing "respectful" or professional about that, and it completely reflects how these two men treat any member who stands in the way of them "running their business." I am even more unsatisfied with this business at this point because I have once again been accused of lying and have not received an apology for the atrocious treatment I have received. I won't stand for it and no other guest at their establishment should have to either, which is why these men have to learn that they cannot treat people this way as people who run a business. Regards,
[redacted]