Anytime fitness nw cache road

Initial Business Response /* (1000, 5, 2015/11/17) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
I have been the Regional Manager of Anytime Fitness OKC/Lawton/Edmond since We have never had a member issue or
complaint that I could not or would not work out to the best of compromise between both parties
A member joins and enters an agreement with Anytime Fitness and ABC Financial the billing companyWhen payments are missed, there is numerous attempts to contact the memberA member does not even enter into the collections process until at least have passes, in most cases six months or more
*** contacted the Lawton club in Dec 2014, she was told she had to pay her
past dues before she could re-join
Her dues unpaid were $
Late Fees $
We waive late fees if someone is ready and willing to get caught upNo attempt was made
Once sent to collections-
Then collections adds their fees $
This is obviously why when the club manager quoted her account balance, it was way before she ever was sent on to collections
When the club was contacted again in 10/*** was told she would have to call collections because it was no longer our account
I am sincerely sorry it ever went to this levelMany members come to us with circumstances and we try to work with everyone the best we can always
There was never an attempt to cancel membership or share a situation with us to give us an opportunity to help
I would still like the opportunity to help
I have no problem splitting this amount owed in half and actually she would come out better
The total owed is $
half of that is $actually less then the original $she owed just on yearly membership
Please let me know if I contact *** directly to work this out, or if you present this attempt to solve the issue
Sincerely,
*** ***
XXX-XXX-XXXX