[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me With ***'s email it looks very resolved. I have written evidence if contact is made again. I appreciate you facilitating the process. I am satisfied
none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-">Hello!
My name is *** *** and I'm the regional manager for Anytime Fitness in the Green Bay, WI areaI'm writing in response the *** ***'s concern regarding his membershipWe did receive his past due balance in the amount of $The reason he was still being charged for his membership is because he signed the option to auto renew his membership after his contract dates had been fulfilledAttached is a copy of his membership agreement, where you'll see in the lower, right-hand corner of the agreement, he initialed the section that explains the auto-renewal optionAlso attached, you'll find a detailed list of all the action taken place throughout the course of ***'s membershipIn June of (highlighted yellow), it does show that his secondary member was deactivatedOther than ***'s secondary member being deactivated, there is no record of *** cancelling the entire membership before November of Furthermore, at the time he wished to cancel his membership he was already past dueABC, our billing provider, explained to him that his membership must be current in order to cancelBecause *** did not submit any late payments to become current, ABC did not cancel him and continued to pull from his accountThis explains why his balance kept changingEach time ABC attempted to pull from his account, his billing would decline and , therefore, his balance continue to accrue
To avoid any further action, we decided to cancel his membership completely and we also contacted the collections agency to pull his name from the collections listHe will no longer be billed through ABC nor will he be contacted from a collections agency seeking payment for any past due chargesLet me know if you have any further questionsThank you!
"Suck it up now, or suck it in later!"
In good health,
*** ***
Anytime Fitness
Central Regional Manager
*** requested an immediate cancellation knowing that there is a day notice required On April 6th upon her phone call, I immediately contacted abc financial to place the cancellation This was timely and again there is no dispute that she was responsible for the gym membership fee of $ Again, she is not disputing this charge now Rather, now she is disputing that she was charged on April 6th rather than later in April The reason this occurred on April 6th is because she requested the cancellation to take place immediately.
So now she not requesting a refund, but requesting that her complaint stay in place due to her lack of knowledge that she would be charged immediately rather than at the end of the month Perhaps again, she should be aware of her contract that states that when she insisted a cancellation that one month will be charged and she would still have full access to the club for the next days
Again, she requested that her membership be cancelled immediately and I then immediately contacted abc financial to cancel her membership per her request.
I am respectfully requesting that this complaint be dismissed Her lack of knowledge about the cancellation process does not excuse her abuse of this complaint process
Thank you,
I'm responding to this member's complaintPlease review the message below that I received from our collection agency, Professional Debt Recovery. This response that they provided should be sufficient to close this account for goodFeel free to contact me if any more assistance needs to be made to this issueHave a nice day!
> We had posted the direct> payment of $and the account was miscoded to close as> paidThe account is now closed correctlyI have attempted> to contact *** H*** to apologize for our error but,> I was only able to leave a message for his call backHis> reference to this statement " moments ago stating the> debt was not resolved and they are proceeding with legal> actions including impact credit rating." We do> not report to the Credit Bureau, nor do we take legal action> against any member of Anytime FitnessThis would be an> inappropriate message to convey to Mr***, we do record> our calls, if needed we would be able to provided the> conversation
"Suck it up now, or suck it in later!"
In good health,
*** ***
Anytime Fitness does not handle the billing - rather it is ABC Financial When a current member requests a cancellation, it usually requires a day notice per the agreement that they originally signed We expedited her request and cancelled her membership on April 6th as indicated in
her complaint She was billed the $as was agreed upon in her original agreement, while she still had a full membership up until May 6th Normally, we only process cancellations via a letter, rather she placed only a phone call on March 31st to cancel Further she did not return the key fob which needs to be attached to the letter We were gracious in allowing a phone call cancellation, however, the usually practice again is a letter to cancel She will not be refunded the $as this part of the day notice as agreed upon in her original agreementWe respectfully request that this complaint be deniedThank you,
Anytime Fitness
I looked through our billing system and show that the payment with the fees was the 10/30/payment and on the first attempt it did not go through. This is why there was a late fee and service fee. I have rebilled this payment so it will bill without the fees. This last payment
was within the day notice. I have directly emailed the member as well
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please do not close the complaint. A law firm collecting for Anytime Fitness [redacted] just called me moments ago stating the debt was not resolved and they are proceeding with legal actions including impacting credit rating.
The law firm wanted to know who got paid how much and could not give me a response on what they felt was owed or how that amount was generated. As the questioning towards me became more assertive--I suggested they ask their client.
I instructed the law firm to cease and desist. Harassment.
We have the businesses response in writing stating this issue was resolved. I have my check returned cashed with "paid in full" in the memo prior to organization accepting those funds as acknowledged. I found the businesses response as reasonable and prudent to initial complaint. That earns the courtesy of allowing you the opportunity to address and respond in a reasonable time frame. I appreciate your time and energy in advance.
Regards,
[redacted] H. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] -I appreciate your response.However, I received another call yet again this morning from ABC Financialindicating that I owe money on this account. While I understand there maybe a delay in actually cancelling my account, there should be no reason whyABC Financial can't be advised that there is nothing further owed on theaccount so that there are no further attempts to obtain payment from me.Given that I cancelled this on 10/11/14, is there a reason I was billedagain on 11/30/14? And why wasn't the account then showing as cancelledafter 11/30/14?I would appreciate it if you would get back to me with this information andassurance that this matter is being taken care of so that I am no longerbeing contacted for payments after the final payment on 10/30/14, which wasalready paid in full.Thank you.[redacted]
(This is a copy of the email I sent to [email protected] I obviously included my contact and account informaiton with the email as well, I just do not want those things public.)
My name is [redacted] In August 2012 I became a member of Anytime Fitness. Before my year was up I tried to cancel my membership, it was cheaper for me to finish out paying for my one year versus paying a cancellation fee so that is what I chose to do. I was told my membership was over in August 2013 so I just had intentions of paying each month until then when my membership would be over. I was told this by a worker I met with when I went in to talk to someone about cancelling my membership. I recently was contacted by ABC Financial because my billing information had changed and they needed an update it so they could process my payment. I was never informed that I was still a member of this gym after my one year was supposed to be over in August 2013. I have been getting charged each month for a membership I do not even use. I have not stepped foot into an Anytime Fitness since 2012. I have been charged over $1400.00 total for over a years worth of a membership I did not know I still belonged to.
I contacted the owner of the store, (previously located on Greenfield Ave in West Allis, WI and now it moved to Forest Home in Greenfield, WI) [redacted] in June 2014 to try to understand why I was still being charged for the past 22 months. He told me I signed an automatic renewal for my membership. I did not know I opted for that service, when I went to try and cancel my membership before my year was over in 2012 the woman working there did not mention to me that I was signed up for the automatic renewal service. That is something I should have at least been reminded about in that time. [redacted] told me he was going to cancel my membership as of June 2014 so that I would not be charged anymore for something I have not been using for 22 months. I got a call today (August 1st, 2014) from ABC Financial about them trying to charge my account. My membership should have been terminated in June 2014. I do not owe anything to Anytime Fitness or ABC Financial. If anything, I should be repaid for the 22 months I was wrongfully charged.
After my year was over in August 2013, I did not get any reminder that my year was over and my membership was still active. During the months I was being charged for my membership I was not using, I was a full time student and worked part time. I am still struggling to pay my bills, and to hear that I have and still am being charged for this is killing me. I do not make much over minimum wage so I cannot afford to pay or have been paying for any of these charges. [redacted] told me to email this address to try to get at least some repayment for what I was charged for. I talked to a woman today in customer service who told me emailing or talking to her basically would not get me anywhere and that it was in [redacted] hands to pay me back if he chose to do so considering my situation with not knowing I was still a member. I have decided to write this email anyways because I have been tossed from person to person with out anyone being able to help me. I want my story in writing so that my words do not get twisted up between whoever is "dealing" with my situation. With that said, I am contacting the Revdex.com today with my story because no one should be put through what I have had to pay for and deal with. I have tried to contact [redacted] about 4 times already today and I will not stop until I get in contact with him.
If there is anything you can do to help me, repay me, or any solution you find to my problem, please advise.
Thank you for your time, [redacted]
To fulfill one's contract with anytime fitness a 30 written notice is to be brought into the club and a cancellation letter will be given back. If trey can provide us with the letter from ABC Financial then we can refund any dues taken after his 30 day notice.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me With ***'s email it looks very resolved. I have written evidence if contact is made again. I appreciate you facilitating the process. I am satisfied
none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-">Hello!
My name is *** *** and I'm the regional manager for Anytime Fitness in the Green Bay, WI areaI'm writing in response the *** ***'s concern regarding his membershipWe did receive his past due balance in the amount of $The reason he was still being charged for his membership is because he signed the option to auto renew his membership after his contract dates had been fulfilledAttached is a copy of his membership agreement, where you'll see in the lower, right-hand corner of the agreement, he initialed the section that explains the auto-renewal optionAlso attached, you'll find a detailed list of all the action taken place throughout the course of ***'s membershipIn June of (highlighted yellow), it does show that his secondary member was deactivatedOther than ***'s secondary member being deactivated, there is no record of *** cancelling the entire membership before November of Furthermore, at the time he wished to cancel his membership he was already past dueABC, our billing provider, explained to him that his membership must be current in order to cancelBecause *** did not submit any late payments to become current, ABC did not cancel him and continued to pull from his accountThis explains why his balance kept changingEach time ABC attempted to pull from his account, his billing would decline and , therefore, his balance continue to accrue
To avoid any further action, we decided to cancel his membership completely and we also contacted the collections agency to pull his name from the collections listHe will no longer be billed through ABC nor will he be contacted from a collections agency seeking payment for any past due chargesLet me know if you have any further questionsThank you!
"Suck it up now, or suck it in later!"
In good health,
*** ***
Anytime Fitness
Central Regional Manager
*** requested an immediate cancellation knowing that there is a day notice required On April 6th upon her phone call, I immediately contacted abc financial to place the cancellation This was timely and again there is no dispute that she was responsible for the gym membership fee of $ Again, she is not disputing this charge now Rather, now she is disputing that she was charged on April 6th rather than later in April The reason this occurred on April 6th is because she requested the cancellation to take place immediately.
So now she not requesting a refund, but requesting that her complaint stay in place due to her lack of knowledge that she would be charged immediately rather than at the end of the month Perhaps again, she should be aware of her contract that states that when she insisted a cancellation that one month will be charged and she would still have full access to the club for the next days
Again, she requested that her membership be cancelled immediately and I then immediately contacted abc financial to cancel her membership per her request.
I am respectfully requesting that this complaint be dismissed Her lack of knowledge about the cancellation process does not excuse her abuse of this complaint process
Thank you,
I'm responding to this member's complaintPlease review the message below that I received from our collection agency, Professional Debt Recovery. This response that they provided should be sufficient to close this account for goodFeel free to contact me if any more assistance needs to be made to this issueHave a nice day!
> We had posted the direct> payment of $and the account was miscoded to close as> paidThe account is now closed correctlyI have attempted> to contact *** H*** to apologize for our error but,> I was only able to leave a message for his call backHis> reference to this statement " moments ago stating the> debt was not resolved and they are proceeding with legal> actions including impact credit rating." We do> not report to the Credit Bureau, nor do we take legal action> against any member of Anytime FitnessThis would be an> inappropriate message to convey to Mr***, we do record> our calls, if needed we would be able to provided the> conversation
"Suck it up now, or suck it in later!"
In good health,
*** ***
Anytime Fitness does not handle the billing - rather it is ABC Financial When a current member requests a cancellation, it usually requires a day notice per the agreement that they originally signed We expedited her request and cancelled her membership on April 6th as indicated in
her complaint She was billed the $as was agreed upon in her original agreement, while she still had a full membership up until May 6th Normally, we only process cancellations via a letter, rather she placed only a phone call on March 31st to cancel Further she did not return the key fob which needs to be attached to the letter We were gracious in allowing a phone call cancellation, however, the usually practice again is a letter to cancel She will not be refunded the $as this part of the day notice as agreed upon in her original agreementWe respectfully request that this complaint be deniedThank you,
Anytime Fitness
I looked through our billing system and show that the payment with the fees was the 10/30/payment and on the first attempt it did not go through. This is why there was a late fee and service fee. I have rebilled this payment so it will bill without the fees. This last payment
was within the day notice. I have directly emailed the member as well
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please do not close the complaint. A law firm collecting for Anytime Fitness [redacted] just called me moments ago stating the debt was not resolved and they are proceeding with legal actions including impacting credit rating.
The law firm wanted to know who got paid how much and could not give me a response on what they felt was owed or how that amount was generated. As the questioning towards me became more assertive--I suggested they ask their client.
I instructed the law firm to cease and desist. Harassment.
We have the businesses response in writing stating this issue was resolved. I have my check returned cashed with "paid in full" in the memo prior to organization accepting those funds as acknowledged. I found the businesses response as reasonable and prudent to initial complaint. That earns the courtesy of allowing you the opportunity to address and respond in a reasonable time frame. I appreciate your time and energy in advance.
Regards,
[redacted] H. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] -I appreciate your response.However, I received another call yet again this morning from ABC Financialindicating that I owe money on this account. While I understand there maybe a delay in actually cancelling my account, there should be no reason whyABC Financial can't be advised that there is nothing further owed on theaccount so that there are no further attempts to obtain payment from me.Given that I cancelled this on 10/11/14, is there a reason I was billedagain on 11/30/14? And why wasn't the account then showing as cancelledafter 11/30/14?I would appreciate it if you would get back to me with this information andassurance that this matter is being taken care of so that I am no longerbeing contacted for payments after the final payment on 10/30/14, which wasalready paid in full.Thank you.[redacted]
(This is a copy of the email I sent to [email protected] I obviously included my contact and account informaiton with the email as well, I just do not want those things public.)
My name is [redacted] In August 2012 I became a member of Anytime Fitness. Before my year was up I tried to cancel my membership, it was cheaper for me to finish out paying for my one year versus paying a cancellation fee so that is what I chose to do. I was told my membership was over in August 2013 so I just had intentions of paying each month until then when my membership would be over. I was told this by a worker I met with when I went in to talk to someone about cancelling my membership. I recently was contacted by ABC Financial because my billing information had changed and they needed an update it so they could process my payment. I was never informed that I was still a member of this gym after my one year was supposed to be over in August 2013. I have been getting charged each month for a membership I do not even use. I have not stepped foot into an Anytime Fitness since 2012. I have been charged over $1400.00 total for over a years worth of a membership I did not know I still belonged to.
I contacted the owner of the store, (previously located on Greenfield Ave in West Allis, WI and now it moved to Forest Home in Greenfield, WI) [redacted] in June 2014 to try to understand why I was still being charged for the past 22 months. He told me I signed an automatic renewal for my membership. I did not know I opted for that service, when I went to try and cancel my membership before my year was over in 2012 the woman working there did not mention to me that I was signed up for the automatic renewal service. That is something I should have at least been reminded about in that time. [redacted] told me he was going to cancel my membership as of June 2014 so that I would not be charged anymore for something I have not been using for 22 months. I got a call today (August 1st, 2014) from ABC Financial about them trying to charge my account. My membership should have been terminated in June 2014. I do not owe anything to Anytime Fitness or ABC Financial. If anything, I should be repaid for the 22 months I was wrongfully charged.
After my year was over in August 2013, I did not get any reminder that my year was over and my membership was still active. During the months I was being charged for my membership I was not using, I was a full time student and worked part time. I am still struggling to pay my bills, and to hear that I have and still am being charged for this is killing me. I do not make much over minimum wage so I cannot afford to pay or have been paying for any of these charges. [redacted] told me to email this address to try to get at least some repayment for what I was charged for. I talked to a woman today in customer service who told me emailing or talking to her basically would not get me anywhere and that it was in [redacted] hands to pay me back if he chose to do so considering my situation with not knowing I was still a member. I have decided to write this email anyways because I have been tossed from person to person with out anyone being able to help me. I want my story in writing so that my words do not get twisted up between whoever is "dealing" with my situation. With that said, I am contacting the Revdex.com today with my story because no one should be put through what I have had to pay for and deal with. I have tried to contact [redacted] about 4 times already today and I will not stop until I get in contact with him.
If there is anything you can do to help me, repay me, or any solution you find to my problem, please advise.
Thank you for your time, [redacted]
To fulfill one's contract with anytime fitness a 30 written notice is to be brought into the club and a cancellation letter will be given back. If trey can provide us with the letter from ABC Financial then we can refund any dues taken after his 30 day notice.