Anytime Fitness Reviews (%countItem)
Anytime Fitness Rating
Description: FITNESS CENTERS
Address: 250 S Service Rd, Sullivan, Missouri, United States, 63080
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My Gym membership had expired and I was moving. I sent email to cancel around 12.10.19 giving more than 30 days notice. I was told that I had to come in, from which I did and verbally cancelled with owner ***, which she assured me that all was fine. I even called in January and spoke w/manager *** and she assure me cancellation was in order and my Direct Deposit would not come out anymore. I moved 1/13/2020. They took 44.13 out of my bank account on 2.12.20. I sent an email through their (contact us) section of their website on 2.16.20 requesting that I be contacted by their corporte office(where it is impossible to make contact of any form), this email was sent through the local Sullivan Mo. site and their corporate office. I called their billing center listed on the corporate office website on 2.18.20 (*** billing) and they informed it had not been cancelled. They placed me on hold and called the Sullivan location and was told that they had made contact w/the Sullivan location and spoke w/*** and that someone would contact me within 24 hours. I called the same location since the billing department had spoke w/them FOUR times and no one would answer the phone. I waiting 24 hours and called the billing center and same results. I called 4 times to the Sullivan location and no answer, but then I called using *67 and amazingly *** answered the phone and as soon as I identified myself she was on the defensive, we argued and she hung up. As of 2.23.20, still not phone call, the money has not been credited to my account. I WOULD LIKE MY MONEY BACK THAT THEY ILLEGALLY TOOK FROM MY ACCOUNT. I emailed the corporate office again and no call back or no results.
This member came to me in late December about how to cancel his account. This was before business hours when he caught me working out in the gym. I told him I would have the form emailed to him or given to him so he could complete it. He did and my manager went into his file in ***, our billing company, to make the change to his account in January as he requested. She zeroed out his January invoice but it didn’t actually process the cancellation. We didn’t know this at the time until he contacted us when a February payment was taken from his account. It was an honest mistake as we have tried to explain to him. He contacted us on a Sunday evening (February 17) when we were closed. That next Monday morning (February 18) we got the message and tried calling him. This is when we realized our mistake. So that being said we contacted *** to cancel his account and refund the February payment. That was all processed by February 21. His payment for February was taken out of his account on February 12, 2020. *** said that the refund couldn’t begin processing for 10 business days from that date. Once that time frame had elapsed then it would take 3-5 business days for the refund to hit his bank account.
He called and spoke with my manager on Tuesday, February 18 and was told all of this information. He just won't accept it and won’t accept the fact that our corporate office won’t contact him. He made a complaint on our local website of which we have responded to. We can’t require our corporate office to call him by a certain date and time as he demanded. We corrected our mistake and refunded the money as soon as we realized the error and spoke with him about this and explained it. He wanted his refund by a particular date and time which again isn’t possible.
By the time you receive this letter he will have his refund and actually should have had it last week. The refund processed was $88.26 which actually included December as well so he will have received an even higher refund than he was owed.
As with any bank transaction they aren’t processed immediately. He just wasn’t wanting to wait through the processing time. With an ACH payment this is required to be sure the original payment is received before it is refunded.