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Anytime Fitness

664 Shrewsbury Commons Ave, Shrewsbury, Pennsylvania, United States, 17361

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Anytime Fitness Reviews (%countItem)

Joined the gym In September which had a free personal trainer offer for a week. Was show rules about using equipment and canceling my trainer in 24 hrs. Wasn’t told if I did the free offer that it would start biweekly payments of $272. Went in December of 2018 and told them I wanted to cancel, and he said he would suspend it for a month. Reiterated that I wanted to cancel it. The lady at the front desk actually took my key fob so I’ve had no access to even the gym since. Tried to contact the owner, she’s never there and employees say they can’t help me. I’ve Facebook messaged her and still no response. Now it’s January and they are charging me again. Finally got a time to meet the trainer to discuss the situation and he says unless I have moved 25 miles out of the area of the gym or I’ve been physically hurt I cannot cancel my membership. Very deceptive business practices. Now he shows me a contract I supposedly signed that show an almost 6,000 dollar contract that I’ve never seen. I’ve explained that I didn’t agree to this and that I’m Financially unable to pay this And he doesn’t care. I’ve offered to pay a small fee in order to get out of it and he says that nothing can be done. They have preyed on an young adult and I don’t even believe that my “signature” is mine. It doesn’t have my last name.

Anytime Fitness Response • Feb 10, 2020

Feb 6, 2020

In response to your letter dated January 23, 2020 regarding an erroneous complaint from ***.

At no time was *** mis lead, strong armed or confused in any way. We are prideful in our service levels and have a creed that we do not "hard sell” anyone anything. The lack of truth, character and integrity on her complaint is shocking given the real events. She met with Shane on several occasions and made a decision to enter into a twelve-month agreement for personal training. She met with Shane on several occasions after that which we have documented if needed. At no time was she co-horsed or pushed in any way. The note mentions a free trial. We do not offer a free trial for personal training.

*** willing signed and entered into the personal training agreement. Obviously, there are other factors at play. While she is an adult. Her mother has been involved and maybe some buyer's remorse?

While we reserve the right to pursue payment through collections, as of this date we have discontinued her personal training agreement. We will decline legal action at this time against *** as well.

If you should need anything further my cell is Sean S, Owner, Anytime Fitness

Customer Response • Feb 11, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

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Description: FITNESS CENTERS

Address: 664 Shrewsbury Commons Ave, Shrewsbury, Pennsylvania, United States, 17361

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