Anytime Wedding Chapel & Notary

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.To see that there is a response from the photographer, who never had anything to do with any of the payments is interesting I never spoke to him regarding payment, only to [redacted] [redacted] is the one we paid and the one who told us the late fee was $and that it needed to be paid to her directly that day in cash and that she would pay the photographer what he was owed from it I told her I would take care of the tips after the fact and never gave her permission to keep or use my credit card information I feel [redacted] tried to collect the same $late fee (for being late mins) from both my son's Godfather and myself, once in cash and once by illegally charging my credit card They are now trying to claim there are two late fees, although that is not what is on their website or what was told to myself or my son's Godfather the day of the wedding I specifically asked [redacted] what amount of gratuity was customary, never what to charge my card, and she never had permission to keep my credit card information to begin with [redacted] did a horrible job as minister and I never intended to tip her at all, only the photographer [redacted] who was wonderful I tried to get the business to refund to me the amount that they had collected in cash and the amount they tipped [redacted] (leaving a $tip for the photographer) after the fact in order to address this situation without getting my bank or the Revdex.com involved, but they have refused to do so This is why I had no choice but to contact my bank to reverse the charge and file this complaint with the Revdex.com Here is my responses to the business that were sent via email on 4/19/(my responses are typed in BOLD): • Additional 1/hour $or an additional hour for $(We retain the right to use photos for social media and web site) WE PAID [redacted] $CASH FOR THE ADDITIONAL 1/HOUR AT THE BEACHTHE LATE FEE IS PAID IN FULL • Timely weddings make for less stressful weddings for both the client and the business providing servicesWe can only allow a grace period of less than minutes after your appointed time to begin your ceremony or additional fees will be charged depending on how late you beginIt is always best to suggest (Even if invitations are sent out) for the guests to arrive at a slightly earlier time than the ministerThat way you can have all of your guests ready to begin the ceremony on time YOU HAVE A MINUTE GRACE PERIOD SO WE WERE LATE BY AN ADDITIONAL MINUTES AND AGAIN, WE PAID THE FEE FOR THE ADDITIONAL 1/HOUR IN FULL WITH CASH.THE ONLY OUTSTANDING AMOUNT OWED WAS TO [redacted] AS A GRATUITY $LOOKS LIKE I'LL BE MAILING IT TO HIM SINCE THE ENTIRE AMOUNT WILL HAVE TO BE DISPUTED, PER THE BANK I anxiously await the response from the Revdex.com Thank you Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.To see that there is a response from the photographer, who never had anything to do with any of the payments is interesting.  I never spoke to him regarding payment, only to [redacted].  [redacted] is the one we paid and the one who told us the late fee was $100 and that it needed to be paid to her directly that day in cash and that she would pay the photographer what he was owed from it.  I told her I would take care of the tips after the fact and never gave her permission to keep or use my credit card information.  I feel [redacted] tried to collect the same $100 late fee (for being late 30 mins) from both my son's Godfather and myself, once in cash and once by illegally charging my credit card.  They are now trying to claim there are two late fees, although that is not what is on their website or what was told to myself or my son's Godfather the day of the wedding.  I specifically asked [redacted] what amount of gratuity was customary, never what to charge my card, and she never had permission to keep my credit card information to begin with.  [redacted] did a horrible job as minister and I never intended to tip her at all, only the photographer [redacted] who was wonderful.  I tried to get the business to refund to me the amount that they had collected in cash and the amount they tipped [redacted] (leaving a $30 tip for the photographer) after the fact in order to address this situation without getting my bank or the Revdex.com involved, but they have refused to do so.  This is why I had no choice but to contact my bank to reverse the charge and file this complaint with the Revdex.com.  Here is my responses to the business that were sent via email on 4/19/2017 (my responses are typed in BOLD): • Additional 1/2 hour $100 or an additional hour for $200. (We retain the right to use photos for social media and web site) WE PAID [redacted] $100 CASH FOR THE ADDITIONAL 1/2 HOUR AT THE BEACH. THE LATE FEE IS PAID IN FULL.   • Timely weddings make for less stressful weddings for both the client and the business providing services. We can only allow a grace period of less than 20 minutes after your appointed time to begin your ceremony or additional fees will be charged depending on how late you begin. It is always best to suggest (Even if invitations are sent out) for the guests to arrive at a slightly earlier time than the minister. That way you can have all of your guests ready to begin the ceremony on time.  YOU HAVE A 20 MINUTE GRACE PERIOD SO WE WERE LATE BY AN ADDITIONAL 11 MINUTES AND AGAIN, WE PAID THE FEE FOR THE ADDITIONAL 1/2 HOUR IN FULL WITH CASH.THE ONLY OUTSTANDING AMOUNT OWED WAS TO [redacted] AS A GRATUITY $30. LOOKS LIKE I'LL BE MAILING IT TO HIM SINCE THE ENTIRE AMOUNT WILL HAVE TO BE DISPUTED, PER THE BANK.     I anxiously await the response from the Revdex.com.  Thank you. 
Regards,
[redacted]

Sorry for the delay in getting this response but I have been in/out of town the last month with company and am just getting to this. I have read the dozen or so emails sent back and forth between the office manager and the client.This is a copy of the message from the photographer:Hi,   Here is...

my statement of what happened on Apr 15, 2017 for the [redacted] and [redacted] wedding in Coronado, CA. The wedding was scheduled to begin at 6:00 PM. When I arrived at 5:40 PM the minister was already there and everything was in place and ready to go. The father of the groom arrived at 6:10 PM, the groom and guests finally showed up closer to 6:30 PM which was almost 30 minutes late. A few minutes more  passed and we all asked “Where’s the bride?” At 6:35 PM it was mentioned to the father of the groom if they wanted any substantial pictures for the wedding (as almost 40 minutes of photography time was wasted waiting for the wedding to get started and only 20 minutes remained) that an additional $100 fee would have to be charged for an additional 30 minutes. It was also mentioned that a late fee for the minister's time would be also be assessed because they were running so late.  This extra time would be needed to photograph the various family combinations and of romantic photos of the bride and groom. The father of the groom said that that would not be a problem and the Navy Commander who was with him, volunteered to pay the additional $100  for the photographer. Since, there was no argument and the guys gave their quick assent, no one thought that there would be a problem. At 6:38 PM the bride was first seen and I photographed her making her way down off the sidewalk. (see the time stamp screen shot included in this statement). 146 photos were taken of which 130 were delivered, the difference being eyes closed or photo repetition which were deleted. I am required to deliver a minimum of 100 for an hour of photography. My last picture was taken at 7:46 PM of which I can produce a time stamp on the photograph for verification. I gave them an extra 16 minutes of photography so that they would receive additional photographs. [redacted] collected the $100 for the photography from the Navy Commander which I was paid for the additional half hour.   [redacted], the minister took care of approaching the mother of the groom to discuss her late fee as well as any gratuities the mother wanted to give.  She told me the mother said to give both myself and her $25 each and [redacted] said that she told the mother of the groom that since they already had the card on file they would charge her card and the mother gave her verbal assent as she didn't offer to pay cash at the time. The payment was processed and I was given the $25 gratuity the mother told [redacted] to give me from the business.   I have since learned that the mother of the groom has erroneously had her charges reversed and had assumed that there was only 1 late fee to be paid when in fact there were two:  one for the additional photography (which was paid in cash the day of the wedding) and one for the minister's time which is on the company's web site or she is just trying to be unethical and not pay for the additional time wasted while the minister was waiting for the wedding to begin.   Sincerely, [redacted]  We couldn't copy the image to send to this response but it showed the bride was at the sidewalk at 6:38 beginning her accent to the beach. This is my take on the situation: I arrived at 5:30 to set up the table for the sand ceremony to be ready by 5:45 (15 minutes before the wedding was to start).  The photographer arrived at 5:40 as he also likes to be early.  No one from the wedding party was at the location at 6pm and the groom's father came to apologize around 6:10 and was going to try and round up the wedding party to get started.  Everyone arrived around 6:30 including the groom.  I stepped up to the table at 6:41 to begin the ceremony.  Prior to that time I had talked with the groom's father and asked if he wanted to purchase an additional 1/2 hour photography time as there was no way the photographer could get all the pictures necessary and he agreed and made arrangements with his military buddy to pay the fee for the photographer.  At that time I also stated that there would be a fee charged for being so late.  After the ceremony I collected the $100 cash for the photographers extra 30 minutes, approached the groom's mother (she was the original contact with the office Manager Lynn) and said we charge $100 for being so late and whatever gratuity she would like to give.  She stated that since I (she presumed this when this is a business charge) was getting the $100, that she would give a $25 gratuity each for both the photographer and myself.  She didn't pay that in cash.  I stated that since we already had her credit card information on file that we would charge her card which she agreed to since didn't pay for it at the time.  The credit card was charged $150 plus $15 processing fee.  A couple of days later she sends messages back and forth with the office manager stating she had already paid for the late fee.  That was erroneous. There were two fees: one for the photographer's extra time and a fee for being late.   This is a direct line from one of her emails: I have no problem paying for being late, but it was 31 minutes not 45 minutes.  This is from our web site regarding charges for the photographer:  • Additional 1/2 hour $100 or an additional hour for $200. (We retain the right to use photos for social media and web site)  This is also from our site:    • Timely weddings make for less stressful weddings for both the client and the business providing services. We can only allow a grace period of less than 20 minutes after your appointed time to begin your ceremony or additional fees will be charged depending on how late you begin. It is always best to suggest (Even if invitations are sent out) for the guests to arrive at a slightly earlier time than the minister. That way you can have all of your guests ready to begin the ceremony on time. From o[redacted], The $100 cash was for the photographer additional 1/2 hour time.  It was not a late fee, it was for additional time contracted for him to take pictures only. The $100 late fee to the business is for starting your wedding late and has absolutely nothing to do with the additional photographer's time.  You are mixing apples and oranges here. Lynn What the mother of the groom ([redacted]) is failing to understand is that there are two fees involved:  A fee for the photographer's additional time and a late fee for being excessively late. The photographer was paid the cash and out of the credit card fee she had reversed we paid the gratuity for the photographer.  We also credited her card back because she changed her mind on giving me a gratuity. The situation never would have happened if the wedding had started on time and that's why the photographer charged more to stay to get the pictures he needed for the package and why the business charges a late fee when clients are late so there are two different fees here.  We have sent all of our documentation to our credit card company with a copy of all the emails back and forth to document things and are awaiting their evaluation and determination of the situation. We don't like having conflict with clients and in 37 years of business there have been relatively few out of the over 100,000 appointments we have done. I'm sorry this situation happened and I think [redacted] is the wrong here by refuting the charges and not accepting responsibility for being late and confusing extra time with the photographer with the late fee the business charges. [redacted]