Anywherehost

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ It is generally accepted that the customer is always right unless the customer is attempting to commit "friendly fraud" by black mailing the hosting provider"Cancel the bill or I go to the Revdex.com." We have learned that anyone can and will say anything that they would like on the internet with impunityAnonymously they may claim anything - just like hosts that post fake reviews about themselvesWe are a principled provider At Anywherehost we take great pride in our award winning servicesOur web site is designed so that our Terms of Service is available at any time for review and as required by all credit card companiesIt is presented to the customer during the ordering process and the customer must indicate that they have read and accept the Terms or the order cannot be completedIt is then inserted into the welcome message containing the customers login information so that they have itThe TOS contains a statement at the very top in bold red that states that all accounts are automatically renewed unless the customer cancels the accountDirectly beneath that is a link to the cancellation form, and it appears on our Support page clearly markedCan you imagine what would happen if the account was an online store that was quite profitable but would be shut down annually waiting for the customer to renew, possibly costing the customer thousands of dollars in missed orders? No, the automatic renewal is the industry standard and is made clear to the customer before, during and after the orderAt every turn Mr [redacted] has come up with one excuse after another why he should not have to pay his billAll was fine until he wanted to leave and leave an open invoice behindMr [redacted] has threatened to contact a list of agencies unless we cancel his invoice, as well as launch legal action for a bill substantially less than an attorney's hourly rate unless we give in to his demandsYou're correct that it was a bluff Mr [redacted] would tell us in one of his many, many, many emails that no one ever reads the Terms of ServiceHe still maintains that we need to do things differentlyWith each email he told us how he would do things but never once agreed to pay his billInstead of an online form that allows for a near instant cancellation of an account he prefers a PDF that the customer would mail inThe online form does not ask for ANY credit card information, home address, or similarHe went from being a computer expert to a credit and collections expert to an attorney as he told us what laws he felt we were violatingThen it became that our servers were unsecured and therefore he would not pay even though PayPal is obviously secureJust as we areBut Mr***'s email at his home is not secureThen it became that he could not login to his account to remove his filesYou see we don't delete the customers contentWe prefer that they do so that they may not later say that we deleted something important that they didn't have a copy ofWe are sensitive to such minor detailsTo Mr [redacted] it was just one more hoop to jump through or another stalling tactic to keep from paying his billAt each turn a different excuse why he would not pay his billMr [redacted] even claimed that he was unable to login to his account even though hew was able to give us information only available by logging inHe then demanded that we email him his login information - that he now presents to you as a security breach because we did as the customer askedAll of our servers are behind rather expensive and very well maintained firewalls that keep the bad guys outThey can detect if a user that claims to be in Colorado is actually in Asia - just like your credit card company that silently watches over youMr [redacted] would then taake his demand and use it to portray in a negative light all so that he could use it to black mail us into cancelling his billMr***, it didn't work We will not allow Mr [redacted] to prevail by cancelling his invoiceWe stand by our well deserved positive reputationOur 60-day no questions asked Money Back Guarantee is seldom cashed in for a reasonWe stand behind our servicesDid we get frustrated and say too much to Mr [redacted] or at least give him ammunition? ProbablyHis grossly out of context "quotes" could each be defended but to what end? It takes many good deeds to build a reputation and only one time being human in a highly competitive market to lose itIn an industry where a minimum of out of customers try to walk away from paying their bill it IS frustratingThey will use thee services and then move in the middle of the nightMr [redacted] has spent hours hammering away at our staffHe is now a collection account Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hosting Solutions again responded with personal attacks instead of addressing the main issue their extremely difficult cancellation process! We submitted both email and telephone request to cancel the service, all were ignored and account service fees continuously charged to CCIt should not take months and canceling a credit card to get the Company to work with the customer to cancel a subscription that they neither wanted nor used since May of If the company would simple work with a customer, which they know has intent to cancel service, instead of making all kinds of accusations "black mail us into cancelling...", "come up with one excuse after another...", "We will not allow Mr [redacted] to prevail...", this problem could have been avoidedAgain, Hosting Solutions needs to address why they are unwilling to work with a customer over the phone to cancel a service subscription Final Business Response / [redacted] (4000, 9, 2016/01/22) */ This is, at its core a collection issueThe consumer wishes to muddy the issue with endless allegationsThe consumer's demands that we accept his solutionThe issue remains that he owes us for one year of service"Working with the customer" in his mind means accepting his offer to pay half of what he owes usHe used all of our services but wants us to accept half of what he owes.Our cancellation policy is Two Click'sClick on Cancellation Policy and then on Cancel AccountThe issue is that the consumer refused to do so and demanded that we produce a PDF and mail it to an unknown person and then wait to receive it back from an unknown personBanking rules do not allow us to send credit card numbers by mailPursuant to the Uniform Electronic Transactions Act (UETA) and ESIGN, the Electronic Signatures in Global and National Commerce Act the consumer agreed as a condition of service to certain conditions that gave him a discount and a free web site domain nameOnly when the consumer decided that he no longer wanted an account did he disagree with the agreementHe is now a collection account

Initial Business Response /* (1000, 5, 2016/01/12) */
It is generally accepted that the customer is always right unless the customer is attempting to commit "friendly fraud" by black mailing the hosting provider"Cancel the bill or I go to the Revdex.com." We have learned that anyone
can and will say anything that they would like on the internet with impunityAnonymously they may claim anything - just like hosts that post fake reviews about themselvesWe are a principled provider
At Anywherehost we take great pride in our award winning servicesOur web site is designed so that our Terms of Service is available at any time for review and as required by all credit card companiesIt is presented to the customer during the ordering process and the customer must indicate that they have read and accept the Terms or the order cannot be completedIt is then inserted into the welcome message containing the customers login information so that they have itThe TOS contains a statement at the very top in bold red that states that all accounts are automatically renewed unless the customer cancels the accountDirectly beneath that is a link to the cancellation form, and it appears on our Support page clearly markedCan you imagine what would happen if the account was an online store that was quite profitable but would be shut down annually waiting for the customer to renew, possibly costing the customer thousands of dollars in missed orders? No, the automatic renewal is the industry standard and is made clear to the customer before, during and after the orderAt every turn Mr*** has come up with one excuse after another why he should not have to pay his billAll was fine until he wanted to leave and leave an open invoice behindMr*** has threatened to contact a list of agencies unless we cancel his invoice, as well as launch legal action for a bill substantially less than an attorney's hourly rate unless we give in to his demandsYou're correct that it was a bluff
Mr*** would tell us in one of his many, many, many emails that no one ever reads the Terms of ServiceHe still maintains that we need to do things differentlyWith each email he told us how he would do things but never once agreed to pay his billInstead of an online form that allows for a near instant cancellation of an account he prefers a PDF that the customer would mail inThe online form does not ask for ANY credit card information, home address, or similarHe went from being a computer expert to a credit and collections expert to an attorney as he told us what laws he felt we were violatingThen it became that our servers were unsecured and therefore he would not pay even though PayPal is obviously secureJust as we areBut Mr***'s email at his home is not secureThen it became that he could not login to his account to remove his filesYou see we don't delete the customers contentWe prefer that they do so that they may not later say that we deleted something important that they didn't have a copy ofWe are sensitive to such minor detailsTo Mr*** it was just one more hoop to jump through or another stalling tactic to keep from paying his billAt each turn a different excuse why he would not pay his billMr*** even claimed that he was unable to login to his account even though hew was able to give us information only available by logging inHe then demanded that we email him his login information - that he now presents to you as a security breach because we did as the customer askedAll of our servers are behind rather expensive and very well maintained firewalls that keep the bad guys outThey can detect if a user that claims to be in Colorado is actually in Asia - just like your credit card company that silently watches over youMr*** would then taake his demand and use it to portray in a negative light all so that he could use it to black mail us into cancelling his billMr***, it didn't work
We will not allow Mr*** to prevail by cancelling his invoiceWe stand by our well deserved positive reputationOur 60-day no questions asked Money Back Guarantee is seldom cashed in for a reasonWe stand behind our servicesDid we get frustrated and say too much to Mr*** or at least give him ammunition? ProbablyHis grossly out of context "quotes" could each be defended but to what end? It takes many good deeds to build a reputation and only one time being human in a highly competitive market to lose itIn an industry where a minimum of out of customers try to walk away from paying their bill it IS frustratingThey will use thee services and then move in the middle of the nightMr*** has spent hours hammering away at our staffHe is now a collection account
Initial Consumer Rebuttal /* (3000, 7, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hosting Solutions again responded with personal attacks instead of addressing the main issue their extremely difficult cancellation process! We submitted both email and telephone request to cancel the service, all were ignored and account service fees continuously charged to CCIt should not take months and canceling a credit card to get the Company to work with the customer to cancel a subscription that they neither wanted nor used since May of If the company would simple work with a customer, which they know has intent to cancel service, instead of making all kinds of accusations "black mail us into cancelling...", "come up with one excuse after another...", "We will not allow Mr*** to prevail...", this problem could have been avoided Again, Hosting Solutions needs to address why they are unwilling to work with a customer over the phone to cancel a service subscription
Final Business Response /* (4000, 9, 2016/01/22) */
This is, at its core a collection issueThe consumer wishes to muddy the issue with endless allegationsThe consumer's demands that we accept his solutionThe issue remains that he owes us for one year of service"Working with the customer" in his mind means accepting his offer to pay half of what he owes usHe used all of our services but wants us to accept half of what he owes.Our cancellation policy is Two Click'sClick on Cancellation Policy and then on Cancel AccountThe issue is that the consumer refused to do so and demanded that we produce a PDF and mail it to an unknown person and then wait to receive it back from an unknown personBanking rules do not allow us to send credit card numbers by mailPursuant to the Uniform Electronic Transactions Act (UETA) and ESIGN, the Electronic Signatures in Global and National Commerce Act the consumer agreed as a condition of service to certain conditions that gave him a discount and a free web site domain nameOnly when the consumer decided that he no longer wanted an account did he disagree with the agreementHe is now a collection account

Initial Business Response /* (1000, 5, 2016/01/12) */
It is generally accepted that the customer is always right unless the customer is attempting to commit "friendly fraud" by black mailing the hosting provider. "Cancel the bill or I go to the Revdex.com." We have learned that anyone...

can and will say anything that they would like on the internet with impunity. Anonymously they may claim anything - just like hosts that post fake reviews about themselves. We are a principled provider.
At Anywherehost we take great pride in our award winning services. Our web site is designed so that our Terms of Service is available at any time for review and as required by all credit card companies. It is presented to the customer during the ordering process and the customer must indicate that they have read and accept the Terms or the order cannot be completed. It is then inserted into the welcome message containing the customers login information so that they have it. The TOS contains a statement at the very top in bold red that states that all accounts are automatically renewed unless the customer cancels the account. Directly beneath that is a link to the cancellation form, and it appears on our Support page clearly marked. Can you imagine what would happen if the account was an online store that was quite profitable but would be shut down annually waiting for the customer to renew, possibly costing the customer thousands of dollars in missed orders? No, the automatic renewal is the industry standard and is made clear to the customer before, during and after the order. At every turn Mr. [redacted] has come up with one excuse after another why he should not have to pay his bill. All was fine until he wanted to leave and leave an open invoice behind. Mr. [redacted] has threatened to contact a list of agencies unless we cancel his invoice, as well as launch legal action for a bill substantially less than an attorney's hourly rate unless we give in to his demands. You're correct that it was a bluff.
Mr. [redacted] would tell us in one of his many, many, many emails that no one ever reads the Terms of Service. He still maintains that we need to do things differently. With each email he told us how he would do things but never once agreed to pay his bill. Instead of an online form that allows for a near instant cancellation of an account he prefers a PDF that the customer would mail in. The online form does not ask for ANY credit card information, home address, or similar. He went from being a computer expert to a credit and collections expert to an attorney as he told us what laws he felt we were violating. Then it became that our servers were unsecured and therefore he would not pay even though PayPal is obviously secure. Just as we are. But Mr. [redacted]'s email at his home is not secure. Then it became that he could not login to his account to remove his files. You see we don't delete the customers content. We prefer that they do so that they may not later say that we deleted something important that they didn't have a copy of. We are sensitive to such minor details. To Mr. [redacted] it was just one more hoop to jump through or another stalling tactic to keep from paying his bill. At each turn a different excuse why he would not pay his bill. Mr. [redacted] even claimed that he was unable to login to his account even though hew was able to give us information only available by logging in. He then demanded that we email him his login information - that he now presents to you as a security breach because we did as the customer asked. All of our servers are behind rather expensive and very well maintained firewalls that keep the bad guys out. They can detect if a user that claims to be in Colorado is actually in Asia - just like your credit card company that silently watches over you. Mr. [redacted] would then taake his demand and use it to portray in a negative light all so that he could use it to black mail us into cancelling his bill. Mr. [redacted], it didn't work.
We will not allow Mr. [redacted] to prevail by cancelling his invoice. We stand by our well deserved positive reputation. Our 60-day no questions asked Money Back Guarantee is seldom cashed in for a reason. We stand behind our services. Did we get frustrated and say too much to Mr. [redacted] or at least give him ammunition? Probably. His grossly out of context "quotes" could each be defended but to what end? It takes many good deeds to build a reputation and only one time being human in a highly competitive market to lose it. In an industry where a minimum of 3 out of 10 customers try to walk away from paying their bill it IS frustrating. They will use thee services and then move in the middle of the night. Mr. [redacted] has spent hours hammering away at our staff. He is now a collection account.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hosting Solutions again responded with personal attacks instead of addressing the main issue their extremely difficult cancellation process! We submitted both email and telephone request to cancel the service, all were ignored and account service fees continuously charged to CC. It should not take 18 months and canceling a credit card to get the Company to work with the customer to cancel a subscription that they neither wanted nor used since May of 2104. If the company would simple work with a customer, which they know has intent to cancel service, instead of making all kinds of accusations "black mail us into cancelling...", "come up with one excuse after another...", "We will not allow Mr. [redacted] to prevail...", this problem could have been avoided. Again, Hosting Solutions needs to address why they are unwilling to work with a customer over the phone to cancel a service subscription.
Final Business Response /* (4000, 9, 2016/01/22) */
This is, at its core a collection issue. The consumer wishes to muddy the issue with endless allegations. The consumer's demands that we accept his solution. The issue remains that he owes us for one year of service. "Working with the customer" in his mind means accepting his offer to pay half of what he owes us. He used all of our services but wants us to accept half of what he owes.Our cancellation policy is Two Click's. Click on Cancellation Policy and then on Cancel Account. The issue is that the consumer refused to do so and demanded that we produce a PDF and mail it to an unknown person and then wait to receive it back from an unknown person. Banking rules do not allow us to send credit card numbers by mail. Pursuant to the Uniform Electronic Transactions Act (UETA) and ESIGN, the Electronic Signatures in Global and National Commerce Act the consumer agreed as a condition of service to certain conditions that gave him a discount and a free web site domain name. Only when the consumer decided that he no longer wanted an account did he disagree with the agreement. He is now a collection account.

Final Consumer Response /* (2000, 5, 2016/06/07) */