Sign in

AOIFE Company

Sharing is caring! Have something to share about AOIFE Company? Use RevDex to write a review
Reviews AOIFE Company

AOIFE Company Reviews (17)

Order # [redacted] We received order # [redacted] on 2/22/which was estimated to have a week lead time This would have put it at shipping on or about 3/ The manufacturer ships the item direct for us and they provided tracking on 3/ Later we realized that the manufacturer stopped the shipment as the one they had in stock was not in good condition and they did not ship as expected At this time we were notified that the item was no longer in stock and would take 6-weeks to ship Ms [redacted] did do a chargeback twice as indicatedWe indicated we could credit her until the order shipped however, with the chargeback on ***, when a custom does this, [redacted] refunds the orderThere is no recourse for us once the order ships to receive payment We did ask that the chargeback be removed and instead we would credit her until it shipped if she provided her credit card informationShe refused to do so therefore we would not be able to obtain payment once shipped The order was cancelled and credited in full

Good Morning
Re: order ***
Item number *** can be found on our site at
href="#">*** On this page, we show that the 28" diameter item has a telescopic height adjusting post between 26"-32"H and, that the diameter is 28" round. We also show a diagram under the dimensions to show all of the dimensions, such as the dimension from the post to the back of the shelf, and the pie area where the door would mount to and so on. We also provide further down on the page a pdf document with all the specifications on the item so that the customer can make an informed decision on their purchase. They emailed indicating: "I ordered the correct size lazy susan but because my kitchen cabinets are from the 1980"s the new lazy susans will not fitI contacted the manufacturer of my cabinets who explained that the new lazy susans use a larger in diameter center pole, therefore new lazy susans will never fitI would have to purchase a lazy susan that is overstock from the 1980's.That information was not included in the description on your websiteI feel that I should not be responsible for the shipping charges and especially not restocking feesPlease email me with a response."
Per our terms and polices: *** this would be a return due to preferenceThe item is not the incorrect size, it just will not fit the customers needs and will not fit the customers cabinet.
However, our reputation is far more important than arguing over a return of this size. We will credit the customer in full and they can discard the item
Best Regards,
Customer Service

Horrible experience with this companyBathroom vanity top's sinks interfered with the drawer openings of the vanity, which I also purchased from themCalled customer service to ask how to returnThey set up return with their freight company partnerFreight pickup promised for straight days and I had to be at my house each time pickup was scheduledKitchensource customer service no helpVanity top finally picked upAfter all this aggravation, they still wanted to charge me restocking and shipping feesTheir arguments ranged anywhere from they were doing me a "favor" by arranging pickup (I had never asked for this) with their freight partner to delays due to Thanksgiving holidaysThe final straw was this insulting, unprofessional email from one of the company's owners:
"I am well aware of all the facts surrounding your orderYou, on the other hand, continue overlooking some of the most important and relevant factsI find it surprising that you think we are in any way responsible for the costs associated with returning your countertop due to your own buyers remorse? The facts:
You placed an order for a countertop that does not work for your needsThis was your mistakeAt the time of purchase, you were required to agree to our terms and policies which outlines the returns process and costsThese are the same terms you agreed to with your previous orderDue to buyers remorse, you decided to return the countertopAs a gesture of good faith and in an effort to make the process easier & cheaper for you, Danita arranged to have the countertop picked upThe procedure would have been for you to make your own arrangements to return it, at your own expanseDue to low hanging utility wires, as you point out, special accommodations were required with the delivery companyThis combined with the Thanksgiving holiday caused a delay in the complimentary piservice we providedWe are confident we do not have a "customer service failure" when it comes to your orderOur customers are happy with our service as evidenced by more than 8,five star reviews Why, because we are fair and offer excellent products & serviceI am going to reach into my own pocked and pay for half of your shipping bill, not because I think it is our obligation, but because I need to put this matter to rest and carry on making customers happy."
Sincerely,
Kevin G***
Buyer's remorse? Incorrect use of term regardless of the fact that the top wouldn't allow for the use of the drawersSpecial accommodations by the freight company? HardlyWhen the vanity was delivered, we met the semi truck at the corner gas station and brought the vanity home ourselvesfive star reviews? What about the negative reviews and where is my survey? Never received oneAfter much back and forth I threatened to file a formal dispute with *** *** and requested a waiver of re-stocking fees and 1/of the shipping costsThey relented but not before Kevin sent out the above tasteless emailFirst time, last time with this companyNever again

Good Morning,
This customer called 4/indicating he wanted to return his products because he ordered the incorrect feet for his table and, he stated the drawer was not what he purchasedBefore we had the customer return the item at his expense we wanted to confirm with the manufacturer
that they did indeed the ship the correct items because had they not, we would have had them pick up the items so the customer would not incur the expenseWe did this to assist and protect the customer so it took two days to complete the informationOnce confirmed the correct items shipped a return authorization was emailed days later. The return authorization specifically states: . Once this is shipped back, please email me or call me with the return tracking # so that I can track it back for your credit
However, tracking was never providedIt was not provided until Yesterday When we did receive his email yesterday with the tracking as per attached email, we did put in a request with the John boos warehouse, where the items were returned, to confirm the items were received back in good conditionThis is a large warehouse that ships all over the US and it can take a day or two for them to provide the correct informationAs soon as we have that confirmation, which should be today, the customer will receive his credit according to our terms and policiesBest Regards,
Arlene P***
Customer Service

Complaint: ***
I am rejecting this response because: The shipping date indicated was Feb28th with no mention of the fact that it would be shipped directly by the manufacturer located in California Therefore, I believed that the item was in stock at KitchenSource located in ConnecticutThe reason I was given for the item not being shipped as scheduled had to do with the manufacturer moving their east coast warehouse Additionally, *** had deducted funds from my checking account on Mar8th to cover their payment for this item so why would I then want to give them a credit card? Alternatively, I suggested that they do whatever they had to do with *** and when I was able to confirm, through a viable tracking nothat the item was in transit, I would supply a credit cardReasonable?Another case in point is the fact that I was given a tracking noon Mar5th for an item that was supposed to have shipped However, on Mar7th when I tried to track the package, there was no record of it anywhere and, as a matter of fact, I wasn't informed until, I believe, Mar14th that the item was on backorder until Mar20thWouldn't a reputable organization know from the onset what the disposition was of an item they had for sale and relayed it to the customer so that they could make the decision as to whether or not they wanted to proceed? I can send emails I received from *** *** that would attest to my claim
Sincerely,
*** ***

Dear Revdex.com,
We received your complaint ID ***. Thank you for bringing
this to our attentionWe have been
in contact with Mr*** and been unable to resolve his issue to his liking
On 5/12/Mr*** purchased rolling shelves to install in his cabinets via
our websiteIn order to checkout and complete his purchase, Mr*** was
required to acknowledge that he read and understood the terms associated with
his orderThe items that Mr*** purchased are customized and must be
altered to fit his own cabinetsBecause the items are altered to fit an
individual’s specific cabinets, they are not returnable after an attempt at
instillation has been madeAs Mr*** indicates himself in his complaint,
he cut the shelves in an attempt to install themAt no point did he contact us
to indicate he was having difficulty or that he required clarification on the
correct way to install themApparently, he made a mistake in cutting the
shelves rendering them useless to himWe offered to correct his mistake at no
cost to him, but he did not wish to incur the cost of re shipping the shelves
We have sold thousands of these shelves
and have not had any complaints regarding instillationIn addition to
providing instructions directly on our website, the manufacturer also includes
instructions in the packagingIn this case, Mr*** made a mistake during
the instillation processWe offered to fix his mistake but he refusedHe then
sent the items back without notification and without a return authorization
(RAN.) Mr*** acknowledges that he cut these shelves in his
complaint and as such, they cannot be returned. He indicated: If he would
like the cut shelves sent back to him, we can certainly do thatAll of this
information would have been provided to him should he have contacted us before
sending the items backOur terms and policies indicate: The goods must be in the original packaging complete with all
original contents, including manuals and warranty cards; and be in re-saleable
condition. Also: Returns must be sent to the address specified in
the RANRegrettably, our address
in *** is offices only so returns cannot be acceptedand Items which have been installed or assembled, or that have
been modified or altered in any way, are not returnable
Please feel free to contact us if you
require any additional informationThanks again

Complaint: [redacted]
I am rejecting this response because: The website makes no indacation that this lazy susan will fit a cabinet from the 1980"s. The website only gives dimensions on the right and left side of the cabinet. Nothing is stated about the configuration of the back inside of the cabinet  or dimensions. I have spoken directly to the [redacted] customer service representative who is the manufacture of my cabinets. I was explained to me that new lazy susan's will never fit due to the inside cabinet dimensions, pole size and location. I trust that the manufacture of my 1980's cabinets a fully aware of their cabinets specifications and what replacement parts will work in their cabinets. Where as the seller of the lazy susan I purchased on 02/14/2014 I assume is not. I would like a full refund of the lazy susuan of $79.19, return shipping charges of $47.15,  and no restocking fee charged to my account.
Sincerely,
[redacted]

As indicated there would not be a credit in full on this order unfortunately as the item information was accurate.  the instructions per the manufacturer were accurate.  Per the customers email: The instructions are with the return. The instructions say measure from the inside of the hinges and take off a inch. Unfortunately for me the hinges stick out a inch into the cabinets on each side, so now I have a inch and a half on each side. It was when I was trying figure out how to mount the hardware to slide the drawers in when I discovered my screw up. Like I said MY screw up. 
We are unable to take back an item that had been altered. We also do not accept returns without a return authorization. A request for a return authorization was not made. Had it been made we would have pointed out at that time that the item was not returnable because it was a custom item made specifically to the size he ordered.  This matter has been closed on our end.

Yes, I have received a refund; however, that was never the issue.  Rather, it was the poor way in which the entire transaction was handled by KitchenSource and affiliates from the onset.

The customer is correct in indicating that we need to be notified of damages within 10 days.  On this order which shipped 12/15/2014, we were not notified until 2/17/2015 that the item was damaged which was well past the allotted time frame.  Our customers have to agree...

to our terms and policies on our shopping carts in order to complete their purchase so that we can be sure they have reviewed them.  Our terms and policies state the following: Damages:Shipping damage is very rare but, unfortunately, it sometimes happens.  However, if procedures are followed we will be able to resolve issues quickly and satisfactorily. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 10 days from receipt of packages because no damage claims will be accepted by shipping companies after 10 days from date of delivery.  If you allow this time to elapse no claims can be made; a return cannot be accepted and we will be unable to provide a replacement or refund. If you intend to store an item for later use you should unpack it and examine for possible hidden damage. Please report any damage by email to [redacted] or by phone at [redacted] and we will be ready to help.
We reiterate this on the receipt that we email the following day indicating: 
Damaged
Goods:
·        
If a product is
damaged in transit, we will help claim insurance from the shipping company, but
this must be done within 10 days. If you allow this time to elapse no claims
can be made and the return cannot be accepted.
·        
If you intend to
store an item for later use you must unpack the item and examine it for
possible hidden damage, as claims CANNOT be done for orders older than 10 days.
Due to the late notification, we did not do a replacement however the customer sates: I asked if they would at least give me a discount, and they simply recited their 10 day examination policy.
However, we did notify the customer via phone that we could offer a -100.00 discount on their order.  The customer indicated:  I'll take what you can give me, but I'd feel better if you made it 20%.  We credited the $100.00 on 3/2/15 to the same credit card that they purchased on.
Best Regards
[redacted]

Order # [redacted]
We received order # [redacted] on 2/22/14 which was estimated to have a 2 week lead time.  This would have put it at shipping on or about 3/8.  The manufacturer ships the item direct for us and they provided tracking on 3/5.  Later we realized that the...

manufacturer stopped the shipment as the one they had in stock was not in good condition and they did not ship as expected.  At this time we were notified that the item was no longer in stock and would take 6-8 weeks to ship.  Ms. [redacted] did do a chargeback twice as indicated. We indicated we could credit her until the order shipped however, with the chargeback on [redacted], when a custom does this, [redacted] refunds the order. There is no recourse for us once the order ships to receive payment.  We did ask that the chargeback be removed and instead we would credit her until it shipped if she provided her credit card information. She refused to do so therefore we would not be able to obtain payment once shipped.  The order was cancelled and credited in full.

Good Afternoon,
In good faith we will credit [redacted]. his 14.50 restocking all though this is not our practice.  Our terms and policies are linked on every page and when he checked out on our shopping cart, he also had to check the box indicating he agreed to the terms and policies. [redacted]/kau/terms.html#Returns which indicate: Returns for other reasons must be made within 30 days, freight paid, and with an appropriate RAN. The goods must be in the original packaging complete with all original contents, including manuals and warranty cards; and be in re-saleable condition. Credits are less the original shipping charges incurred for the original shipments.  There is no restocking fee if an order is placed  for an exchange or replacement of equal or greater value. Otherwise, you may choose full Store Credit for use at any of our online stores; or a refund less a 15% deduction and less the initial shipping charges incurred.
Also, [redacted] is indicating his return process was difficult.  To clarify. [redacted] initially called indicating he received the wrong item.  It took a couple days to determine what was shipped was indeed what he ordered, it was just that that it was the wrong item for his needs.  Once the correct item being shipped was clarified a detailed return authorization was sent with notes indicating for quicker credit please supply return tracking.  Return tracking was not provided. Again the return  items go to a manufacturer who supplies numerous items to all retailers and consumers in the US and it can take a week or two from the time the receive an item to inspect it for return damages and get it through their processing department for credit.  Had return tracking been provided as requested it would have been much quicker. 
We have closed this report and customer complaint on our end. 
Best Regards,
Arlene P[redacted]

Review: Bought some rolling (pull out) shelving from them. Per instructions measured from inside of hinges in cabinet then take off another inch and cut front, back and bottom of shelves according. According to instructions received attach sliding hardware to shelves and cabinets and slide in. Problem is hardware one piece, only way to install hardware is to mount it to cabinet first, fully extend hardware and attach shelving with hardware fully extended. Not explained in instructions. Now with shelving already cut per instructions I have a inch on each side of shelves and no way to attach to cabinet without some major rework. Not a quick 30 min job like the website claims. Sent product back at my own expense ($42). Company sent follow up e-mail, I replied and explained my issues, company replied with a couple of condescending e-mails saying they would be happy cut the shelving that was already cut and ship it back to me at my expense. I believe the product was misleading in the way it was to be installed. And the instructions misrepresented what I received.Desired Settlement: Refund for product and refund cost of return.

Business

Response:

Dear Revdex.com,

We received your complaint ID [redacted]. Thank you for bringing this to our attention. We have been

in contact with Mr. [redacted] and been unable to resolve his issue to his liking.

On 5/12/15 Mr. [redacted] purchased rolling shelves to install in his cabinets via

our website. In order to checkout and complete his purchase, Mr. [redacted] was

required to acknowledge that he read and understood the terms associated with

his order. The items that Mr. [redacted] purchased are customized and must be

altered to fit his own cabinets. Because the items are altered to fit an

individual’s specific cabinets, they are not returnable after an attempt at

instillation has been made. As Mr. [redacted] indicates himself in his complaint,

he cut the shelves in an attempt to install them. At no point did he contact us

to indicate he was having difficulty or that he required clarification on the

correct way to install them. Apparently, he made a mistake in cutting the

shelves rendering them useless to him. We offered to correct his mistake at no

cost to him, but he did not wish to incur the cost of re shipping the shelves.

We have sold thousands of these shelves

and have not had any complaints regarding instillation. In addition to

providing instructions directly on our website, the manufacturer also includes

instructions in the packaging. In this case, Mr. [redacted] made a mistake during

the instillation process. We offered to fix his mistake but he refused. He then

sent the items back without notification and without a return authorization

(RAN.) Mr. [redacted] acknowledges that he cut these shelves in his

complaint and as such, they cannot be returned. He indicated: If he would

like the cut shelves sent back to him, we can certainly do that. All of this

information would have been provided to him should he have contacted us before

sending the items back. Our terms and policies indicate: The goods must be in the original packaging complete with all

original contents, including manuals and warranty cards; and be in re-saleable

condition. Also: Returns must be sent to the address specified in

the RAN. Regrettably, our address

in [redacted] is offices only so returns cannot be accepted. and Items which have been installed or assembled, or that have

been modified or altered in any way, are not returnable.

Please feel free to contact us if you

require any additional information. Thanks again.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: What offer to to correct at no cost to me?

Sincerely,

Business

Response:

As indicated there would not be a credit in full on this order unfortunately as the item information was accurate. the instructions per the manufacturer were accurate. Per the customers email: The instructions are with the return. The instructions say measure from the inside of the hinges and take off a inch. Unfortunately for me the hinges stick out a inch into the cabinets on each side, so now I have a inch and a half on each side. It was when I was trying figure out how to mount the hardware to slide the drawers in when I discovered my screw up. Like I said MY screw up. We are unable to take back an item that had been altered. We also do not accept returns without a return authorization. A request for a return authorization was not made. Had it been made we would have pointed out at that time that the item was not returnable because it was a custom item made specifically to the size he ordered. This matter has been closed on our end.

Review: On 2/22/2014 I ordered a bath vanity from KitchenSource.Com and chose to pay for the item using [redacted]. I received a confirmation of the order in an email which clearly stated that shipment was scheduled for 2/28. On 3/5 as I had not received any shipping/tracking information, I emailed [redacted] for an update. Also, since I was now leery of the direction of this transaction, I filed a claim with [redacted] of AOIFE called me later that day blaming the supplier, etc. She also told me that the vanity was scheduled to ship, but not if I didn't cancel the claim within 3 days. Clearly, a threat! However, because I did want the vanity, I cancelled the claim. Shortly thereafter I received an email from [redacted] giving me the name of the shipping company along with tracking and telephone numbers and suggested that I wait a couple of days before tracking to make sure that the item was in the system. On 3/7 I tried the tracking number only to find that there was no record of the vanity. I then called the shipping company, spoke to a man named [redacted], who did a thorough search of their records as well as their warehouse. and found nothing. I called [redacted] and told her what had transpired and she said that she would look into the matter. In the meantime, I opened another claim with [redacted] because they were going to withdraw funds from my checking account on 3/8 and I wanted them to wait until I had a definite shipping date. On 3/12 I received a call from [redacted] advising me that the vanity was on backorder and would be shipped by the supplier on 3/20 but, again, threatened that the order would be cancelled if I didn't cancel the claim within 3 days. This time, I refused to comply. Today, 3/13, I received an email from [redacted] stating that my order was cancelled because they did not have the item in stock and it was on backorder?Desired Settlement: I believe that KitchenSource is obligated to ship the vanity to me as confirmed per order #[redacted] because a) they must have known from the onset that they did not have the vanity in stock and that it was on backorder; b) I should have been informed of this fact when I placed the order so that I could have looked for another source; c) [redacted] has withdrawn the funds from my checking account; and d) I have waited this long.

Business

Response:

Order # [redacted]

We received order # [redacted] on 2/22/14 which was estimated to have a 2 week lead time. This would have put it at shipping on or about 3/8. The manufacturer ships the item direct for us and they provided tracking on 3/5. Later we realized that the manufacturer stopped the shipment as the one they had in stock was not in good condition and they did not ship as expected. At this time we were notified that the item was no longer in stock and would take 6-8 weeks to ship. Ms. [redacted] did do a chargeback twice as indicated. We indicated we could credit her until the order shipped however, with the chargeback on [redacted], when a custom does this, [redacted] refunds the order. There is no recourse for us once the order ships to receive payment. We did ask that the chargeback be removed and instead we would credit her until it shipped if she provided her credit card information. She refused to do so therefore we would not be able to obtain payment once shipped. The order was cancelled and credited in full.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The shipping date indicated was Feb. 28th with no mention of the fact that it would be shipped directly by the manufacturer located in California. Therefore, I believed that the item was in stock at KitchenSource located in Connecticut. The reason I was given for the item not being shipped as scheduled had to do with the manufacturer moving their east coast warehouse. Additionally, [redacted] had deducted funds from my checking account on Mar. 8th to cover their payment for this item so why would I then want to give them a credit card? Alternatively, I suggested that they do whatever they had to do with [redacted] and when I was able to confirm, through a viable tracking no. that the item was in transit, I would supply a credit card. Reasonable?Another case in point is the fact that I was given a tracking no. on Mar. 5th for an item that was supposed to have shipped. However, on Mar. 7th when I tried to track the package, there was no record of it anywhere and, as a matter of fact, I wasn't informed until, I believe, Mar. 14th that the item was on backorder until Mar. 20th. Wouldn't a reputable organization know from the onset what the disposition was of an item they had for sale and relayed it to the customer so that they could make the decision as to whether or not they wanted to proceed? I can send emails I received from [redacted] that would attest to my claim.

Sincerely,

Review: We ordered a range hood, blower, and liner. I spent some time with the company's online chat representative to confirm my choices were compatible as a unit for installation before ordering the specific Product ID's. The Product ID's list dimensions and specifications to which the range hood will be built on their site. While a licensed contractor was modifying the height of the hood for installation, it was discovered that the hood was not made to the specifications ordered, but instead was 6 inches too deep. That meant the liner would not fit and installation had to be suspended until a replacement of the correct dimensions could be provided. Unfortunately, the KitchenSource and the manufacturer now deny any responsibility for the error because the product was modified. They are offering only to make a liner for the incorrectly manufactured hood. Because I made the extra effort to confirm my order was correct before placing it and they did not provide what I specifically ordered, I want a new range hood. The company cannot seriously claim no responsibility for the error in the ordering and manufacture of this American made hand crafted hood.Desired Settlement: Replacement with the range hood as originally ordered.

Business

Response:

From: [redacted]

Sent: Friday, February 07, 2014 11:39 AM

To: [redacted]

Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

Importance: High

Our apologies, somehow you ended up in spam.

Please be advised regarding complaint # [redacted] has been resolved. The customer was credited and they since have placed a new order.

Should you have any further questions please feel free to contact me via email or phone at ###-###-####.

Thank you and Best Regards,

[redacted], Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They refunded my purchase cost and I have reordered the hood in the proper dimensions.

Sincerely,

Review: I ordered a lazy susan for my 30 year old kitchen cabinet. Per KitchenSource.com website the lazy susan should have fit. I ordered the 28" lazy susan which is the exact same size as the 30 year old lazy susan I currently have. I also measured the cabinet which this lazy susan was being install into. The measurements were as stated on the KitchenSource.com website. So this new lazy susan should have worked in my cabinet. It did not and never would because of the diameter of the center pole and the location of the hole for the center pole in the plastic tray and how the internal portion of my kitchen cabinets were configured 30 years ago. I emailed KitchenSource.com to request a refund. Days later I received a response that I could get a refund but I would be responsible for the return shipping plus a restocking fee. Nothing on the Kitchen Source website does it state that the lazy susan may not fit older kitchen cabinets. Since there was not indication that the lazy susan may not fit older cabinets I feel that I should not be responsible for shipping or certainly not a restocking fee. I have notified my condo association of 260 units, all with older kitchen cabinets, not to order from this company due to misleading information and extremely poor customer service. The emails I received from Kitchen Source.com com were a sarcastic and a good example of poor customer service.Desired Settlement: I would like my return shipping and restocking fee refunded.

Business

Response:

Good Morning.

Re: order [redacted]

Item number [redacted] can be found on our site at [redacted] On this page, we show that the 28" diameter item has a telescopic height adjusting post between 26"-32"H and, that the diameter is 28" round. We also show a diagram under the dimensions to show all of the dimensions, such as the dimension from the post to the back of the shelf, and the pie area where the door would mount to and so on. We also provide further down on the page a pdf document with all the specifications on the item so that the customer can make an informed decision on their purchase. They emailed indicating:

"I ordered the correct size lazy susan but because my kitchen cabinets are from the 1980"s the new lazy susans will not fit. I contacted the manufacturer of my cabinets who explained that the new lazy susans use a larger in diameter center pole, therefore new lazy susans will never fit. I would have to purchase a lazy susan that is overstock from the 1980's.That information was not included in the description on your website. I feel that I should not be responsible for the shipping charges and especially not restocking fees. Please email me with a response."

Per our terms and polices: [redacted] this would be a return due to preference. The item is not the incorrect size, it just will not fit the customers needs and will not fit the customers cabinet.

However, our reputation is far more important than arguing over a return of this size. We will credit the customer in full and they can discard the item.

Best Regards,

Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The website makes no indacation that this lazy susan will fit a cabinet from the 1980"s. The website only gives dimensions on the right and left side of the cabinet. Nothing is stated about the configuration of the back inside of the cabinet or dimensions. I have spoken directly to the [redacted] customer service representative who is the manufacture of my cabinets. I was explained to me that new lazy susan's will never fit due to the inside cabinet dimensions, pole size and location. I trust that the manufacture of my 1980's cabinets a fully aware of their cabinets specifications and what replacement parts will work in their cabinets. Where as the seller of the lazy susan I purchased on 02/14/2014 I assume is not. I would like a full refund of the lazy susuan of $79.19, return shipping charges of $47.15, and no restocking fee charged to my account.

Sincerely,

Review: I ordered a [redacted] from this company, and was told that if the package was damaged, that I should write damaged instead of my signature, and then proceed to inspect it within 10 days because the shipping company may not want to wait to examine the contents of the package. Sure enough, the package was moderately damaged, and the shipper would not help me examine the contents. So I signed DAMAGED on the slip. The vanity was very large and unwieldy, so I was only able to examine the smaller items (that were in smaller boxes). These were fine, so I decided to wait until my contractor started a few weeks later. That is where I failed, because it wasn't within the 10 days allotted for me to examine all the contents. However, I have degenerative spine disease, and something as large as a vanity is too big for me to handle myself (and even with my wife, who is very petite). I did try to examine the big part, but I could not. In summary, I wrote damaged on the slip, but I did not specify the damage within the 10 days. However, that does not dismiss the fact that this company sold me a $1200 Vanity that was scratched. I asked if they would at least give me a discount, and they simply recited their 10 day examination policy.Desired Settlement: I would prefer a swift exchange, or at least a discount on the item (the scratch is on the side).

Business

Response:

The customer is correct in indicating that we need to be notified of damages within 10 days. On this order which shipped 12/15/2014, we were not notified until 2/17/2015 that the item was damaged which was well past the allotted time frame. Our customers have to agree to our terms and policies on our shopping carts in order to complete their purchase so that we can be sure they have reviewed them. Our terms and policies state the following: Damages:Shipping damage is very rare but, unfortunately, it sometimes happens. However, if procedures are followed we will be able to resolve issues quickly and satisfactorily. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 10 days from receipt of packages because no damage claims will be accepted by shipping companies after 10 days from date of delivery. If you allow this time to elapse no claims can be made; a return cannot be accepted and we will be unable to provide a replacement or refund. If you intend to store an item for later use you should unpack it and examine for possible hidden damage. Please report any damage by email to [redacted] or by phone at [redacted] and we will be ready to help.

Check fields!

Write a review of AOIFE Company, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

AOIFE Company Rating

Overall satisfaction rating

Description: Kitchen Accessories, All Other Home Furnishings Stores (NAICS: 442299)

Address: 1136 Stratford Ave, Stratford, Connecticut, United States, 06615

Phone:

Show more...

Web:

This website was reported to be associated with AOIFE Company, LLC.



Add contact information for AOIFE Company

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated