Complaint: [redacted] I am rejecting this response because:I own the vehicleI should be allowed to get it repaired where I want outside of All American Ford simply because I do not trust themRegardless of who owns the body shop, my friend or not I make the choice not All American FordUsing their body shop that I know nothing about it not a risk I don't want to takeWhat happens if the vehicle is worse when they are done with it? Furthermore painting 75% of the side of the vehicle which has been recommended by the dealer depreciates the value of the vehicle afterwardsThis vehicle was new with miles on it when the dealer was contacted so having it worth thousands less after bodywork is not my problem and I'm not about to take that loss 1) I don’t just feel the door is the wrong colorThe vehicle has been looked at by different professionals outside of All American FordAll places tell me the door is wrong in color plus closing and small dentsNot all places are my friends or just telling me what I want to hearThis is how I received the vehicle back from the dealer on 10-6-15.2) If the issues are covered under a Ford warranty as the dealer claims then I should be able to have it repaired at any Ford dealer in the country that does body/ collision workHave the dealer provide in writing from Ford that they will pay for repairs at a Ford approved shop.3) The service manager, [redacted] at All American Ford has done nothing but lie to me since the first day I met himI have not had one single return phone call from him since October I called times over days the week of 10-and on Friday this complaint with Revdex.com was started because he does not have the decency to return a simple phone callPathetic that someone made him a manager [redacted] the Ford rep even emailed Nick on 10- asking him to call me and never did.4) According to [redacted] they have put different doors on the vehicle and he does not see the problemIf he does not see the problem then why in the world would they keep changing doors? It’s like the blind leading the blindThe last time the vehicle was returned to me on 10-the door is the worst yet, wrong color, does not close properly and has small dents in it Out of all their employees I’m sure he can fine at least one with a decent eye or two.5) I refuse to let All American Ford touch the vehicle because they have made it worse after multiple attemptsPainting the vehicle is a much more complex job that they definitely can’t handle in my eyes considering how incompetent they have been thus far.6) If necessary I will go to the Ford dealer of my choice that has the collision center and see what they tell me although I have already wasted about hours of my work time trying to resolve the issues.7) At this point the way they have treated me, especially the service manager I simply don’t trust them with anything I ownThanks [redacted] Regards, [redacted]
I apologize for not getting back to you within days-- but I am unsure who was the recipient of this original complaintI am happy to handle any future issues [redacted] came in on 9/24/She purchased a Certified Pre-Owned ExplorerIt had a small ding in itCPO vehicles do not guarantee non-aesthetic issues (having a vehicle certified guarantees functionality, not exterior components that do not affect the way the vehicle runs-- this is why it is sold 'used') -- Still, we agreed to repair the dent to the best of our ability out of good faith, in the name of customer serviceWe did this and got her into a loaner while the repair was performed (all free of charge) [redacted] was not happy with the final product and kept insisting on more, more, and moreShe was contacted numerous times after the sale by the salesperson who told her we couldn't do anything furtherI also contacted her (last time 1/5/17) and left a voice messageNothing was heard back from her since thenMy sales manager, Joe, reached out to her by email yesterday and left her a voice message also to please call usWe will fix it to her liking
Mrs [redacted] vehicle was involved in a minor accident while repairs were being madeWe gave Mrs [redacted] her service for free, repaired her vehicle for free without involving her insurance company as well as compensated her with a free set of tires for her inconvenienceMrs [redacted] filled out this Revdex.com complaint without ever contacting us and informing us of her dissatisfaction with the repair made on her vehicleAfter receiving her complaints via social media we contacted her and she brought the vehicle in to us to repairWe are currently working on it and will resolve her issue completely to her satisfaction
In response to the customer complaint, I would like state that we had tried reaching out to the customer and left a voicemail on the number we had on file the day we received his letter complaintAlong with his letter, there was just an address for us to contact him and no contact phone numbers at allWe would like to apologize if the customer was led to believe that the coverage and terms was something that it is notOn the back of the customer copy of the Vehicle Service Contract in Section 2A states, "For Used Plan Agreements on eligible Ford, Lincoln or Mercury vehicles that have new Vehicle Limited Warranty remaining at time of purchase, Coverage begins at the signature date and current mileageCoverage ENDS the earlier of the number of Months Purchased or Number of Miles Purchased from the expiration of the New Vehicle Limited Warranty." This statement can once again be found on the contacts itself which the customer provided us a copy of in section 2AIn closing, we would like to apologize again for any type of miscommunication that may have taken place and I would like to address any questions or concerns personally as my contact information is belowIf there is anything else we can do to assist you in future, please let us know
We pride ourselves on not only meeting but exceeding customers expectations before, during, and after delivery The customers license plates were already overnighted to them The hold up was Motor Vehicles needing insurance card and insurance binder The Sales Consultant [redacted] and Sales Manager [redacted] were both working with the customer to speed the process up If the customer has any other concerns or issues she can call me, [redacted] General Manager, [redacted] Thank you
Complaint: [redacted] I am rejecting this response because:I own the vehicleI should be allowed to get it repaired where I want outside of All American Ford simply because I do not trust themRegardless of who owns the body shop, my friend or not I make the choice not All American FordUsing their body shop that I know nothing about it not a risk I don't want to takeWhat happens if the vehicle is worse when they are done with it? Furthermore painting 75% of the side of the vehicle which has been recommended by the dealer depreciates the value of the vehicle afterwardsThis vehicle was new with miles on it when the dealer was contacted so having it worth thousands less after bodywork is not my problem and I'm not about to take that loss 1) I don’t just feel the door is the wrong colorThe vehicle has been looked at by different professionals outside of All American FordAll places tell me the door is wrong in color plus closing and small dentsNot all places are my friends or just telling me what I want to hearThis is how I received the vehicle back from the dealer on 10-6-15.2) If the issues are covered under a Ford warranty as the dealer claims then I should be able to have it repaired at any Ford dealer in the country that does body/ collision workHave the dealer provide in writing from Ford that they will pay for repairs at a Ford approved shop.3) The service manager, [redacted] at All American Ford has done nothing but lie to me since the first day I met himI have not had one single return phone call from him since October I called times over days the week of 10-and on Friday this complaint with Revdex.com was started because he does not have the decency to return a simple phone callPathetic that someone made him a manager [redacted] the Ford rep even emailed Nick on 10- asking him to call me and never did.4) According to [redacted] they have put different doors on the vehicle and he does not see the problemIf he does not see the problem then why in the world would they keep changing doors? It’s like the blind leading the blindThe last time the vehicle was returned to me on 10-the door is the worst yet, wrong color, does not close properly and has small dents in it Out of all their employees I’m sure he can fine at least one with a decent eye or two.5) I refuse to let All American Ford touch the vehicle because they have made it worse after multiple attemptsPainting the vehicle is a much more complex job that they definitely can’t handle in my eyes considering how incompetent they have been thus far.6) If necessary I will go to the Ford dealer of my choice that has the collision center and see what they tell me although I have already wasted about hours of my work time trying to resolve the issues.7) At this point the way they have treated me, especially the service manager I simply don’t trust them with anything I ownThanks [redacted] Regards, [redacted]
I apologize for not getting back to you within days-- but I am unsure who was the recipient of this original complaintI am happy to handle any future issues [redacted] came in on 9/24/She purchased a Certified Pre-Owned ExplorerIt had a small ding in itCPO vehicles do not guarantee non-aesthetic issues (having a vehicle certified guarantees functionality, not exterior components that do not affect the way the vehicle runs-- this is why it is sold 'used') -- Still, we agreed to repair the dent to the best of our ability out of good faith, in the name of customer serviceWe did this and got her into a loaner while the repair was performed (all free of charge) [redacted] was not happy with the final product and kept insisting on more, more, and moreShe was contacted numerous times after the sale by the salesperson who told her we couldn't do anything furtherI also contacted her (last time 1/5/17) and left a voice messageNothing was heard back from her since thenMy sales manager, Joe, reached out to her by email yesterday and left her a voice message also to please call usWe will fix it to her liking
Mrs [redacted] vehicle was involved in a minor accident while repairs were being madeWe gave Mrs [redacted] her service for free, repaired her vehicle for free without involving her insurance company as well as compensated her with a free set of tires for her inconvenienceMrs [redacted] filled out this Revdex.com complaint without ever contacting us and informing us of her dissatisfaction with the repair made on her vehicleAfter receiving her complaints via social media we contacted her and she brought the vehicle in to us to repairWe are currently working on it and will resolve her issue completely to her satisfaction
In response to the customer complaint, I would like state that we had tried reaching out to the customer and left a voicemail on the number we had on file the day we received his letter complaintAlong with his letter, there was just an address for us to contact him and no contact phone numbers at allWe would like to apologize if the customer was led to believe that the coverage and terms was something that it is notOn the back of the customer copy of the Vehicle Service Contract in Section 2A states, "For Used Plan Agreements on eligible Ford, Lincoln or Mercury vehicles that have new Vehicle Limited Warranty remaining at time of purchase, Coverage begins at the signature date and current mileageCoverage ENDS the earlier of the number of Months Purchased or Number of Miles Purchased from the expiration of the New Vehicle Limited Warranty." This statement can once again be found on the contacts itself which the customer provided us a copy of in section 2AIn closing, we would like to apologize again for any type of miscommunication that may have taken place and I would like to address any questions or concerns personally as my contact information is belowIf there is anything else we can do to assist you in future, please let us know
We pride ourselves on not only meeting but exceeding customers expectations before, during, and after delivery The customers license plates were already overnighted to them The hold up was Motor Vehicles needing insurance card and insurance binder The Sales Consultant [redacted] and Sales Manager [redacted] were both working with the customer to speed the process up If the customer has any other concerns or issues she can call me, [redacted] General Manager, [redacted] Thank you