It is not clear why the complaint is not resolved; the complaint was about port charges that were paid by the customer our agent in theUK, this payment was refunded to the customer.The shipment was picked up at the customer home in [redacted] on March **, 2015, and an Invoice was sent on March **, The terms payment in the shipping agreement are:25% deposit is required upon signing the agreementAdditional 50% on the moving dateBalance must be paid in full prior toshippingA 2.5% late fee will apply to any outstanding balance that is not received by the due date.The additional 50% and the balance was only paid on April **, over a month laterWe did not charge the customer and late fee or storage fees.The shipment sailed on April [redacted] and arrives at Southampton port on May ***Custom cleared on May ***Pickedup from the port on May [redacted] and delivered to residence May ***.In conclusion International Sea & Air fulfilled its obligations under the agreementIf the customer would like to be compensated forthe phone calls, we need an itemized phone bill and will be happy to reimburse herAttached are: Shipping agreement, Invoice no [redacted] , Payment schedule, Pick up Instruction, Job performance report, Bill of lading
It is not clear why the complaint is not resolved; the complaint was about port charges that were paid by the customer our agent in theUK, this payment was refunded to the customer.The shipment was picked up at the customer home in [redacted] on March **, 2015, and an Invoice was sent on March **, The terms payment in the shipping agreement are:25% deposit is required upon signing the agreementAdditional 50% on the moving dateBalance must be paid in full prior toshippingA 2.5% late fee will apply to any outstanding balance that is not received by the due date.The additional 50% and the balance was only paid on April **, over a month laterWe did not charge the customer and late fee or storage fees.The shipment sailed on April [redacted] and arrives at Southampton port on May ***Custom cleared on May ***Pickedup from the port on May [redacted] and delivered to residence May ***.In conclusion International Sea & Air fulfilled its obligations under the agreementIf the customer would like to be compensated forthe phone calls, we need an itemized phone bill and will be happy to reimburse herAttached are: Shipping agreement, Invoice no [redacted] , Payment schedule, Pick up Instruction, Job performance report, Bill of lading