AOL

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 11, 2016Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated December 29, 2015, which was received in our office on January 4, 2016.Based on our review of [redacted]’s complaint; he is disputing collection efforts of $67.96 received from AOL.This...

letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The outstanding balance of $67.96 has been removed to reflect a zero balance. Collection efforts have been stopped. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]-[redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

AOL didn't fix the problem they caused because I have had my [redacted] desktop computer for a year and I could send and receive mail before. Now I CAN NOT SEND ANY MAIL now.  It's their server that's a problem we  have tried all the numbers to get it to work.  It worked before it should continue to do so but it doesn't. Karen only concern is Revdex.com RESPONSE not to help the customer me

October 29, 2014Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated October 8, 2014, which was received in our office on October 16, 2014. We attempted to reach [redacted] on three occasions to discuss his complaint. Unfortunately we were unable to reach...

him.Based on our review of [redacted]’s complaint, he states he has yet to receive a refund check of $113.97.We regret any misunderstanding. Our records indicate a paper check in the amount of $113.97 was requested on August 6, 2014. The paper check process can take 6 to 8 weeks to process. Our records indicate the check was cashed by the consumer on October 16, 2014. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The account [redacted] has NOT been fully cancelled/deleted. I have asked Ms F[redacted]/AOL Inc. to completely delete the account [redacted]. This did not happen.
Please have a look at the attachment. Name, Address and telephone number
have been replaced by anonymous data, but I had already removed this
information before. Email address, alternative email address, password security question and answer,
"membership since" and the account [redacted] itself have not been removed/deleted as I ordered.
Regards,
[redacted]

May 26, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated May 4, 2015, which was received in our office on May 8, 2015.Based on our review of [redacted]’s complaint; she is requesting retrieval of her AOL emails.AOL membership is governed by our Terms of...

Service (TOS). The TOS states the following about use of the AOL services:Your username and account may be terminated if you do not sign on a Service with your username at least once every 90 days. If you are registered for fee-based or term-specific Services, we will not terminate your username or account unless they are subject to being terminated for some other reason. In addition, an individual Service may require you to sign in and use the Service periodically to remain active on that Service. If you fail to remain active on a specific Service, we may deactivate your access and use of that Service.After we terminate or deactivate your account for inactivity, we have no obligation to retain, store, or provide you with any data, information, email, or other content that you uploaded, stored, transferred, sent, mailed, received, forwarded, posted or otherwise provide to us (collectively “posted” or “post”) on the Services and may allow another user to register and use the username. We also have no obligation to remove any public data, content, or other information that you posted on a Service or reactivate your account.We attempted to contact [redacted] on three occasions to discuss her complaint; unfortunately we were unable to reach her. Because more than ninety (90) days had passed since [redacted] last accessed her account, AOL is no longer able to retrieve the emails.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered.
 Complaint: [redacted]
I am rejecting this response because:
As of yet, I have received nothing that the company has promised, including any financial settlement that they proposed.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: <[redacted]@aol.com>Date: Tue, May 19, 2015 at 10:19 AMSubject: [redacted] complaintTo: [redacted]@myRevdex.com.orgHello.I filed a complaint with the Revdex.com in April. The following day I received a phone call from aol and spoke to a very nice man who related that someone in technical support would contact me the next day. It has been a month and I still have not received the phone call. I have tried to call technical support myself numerous times to remedy my situation and feel like no one will help me and I keep getting hung up on. I am very frustrated and do not understand why I can't receive any help. I feel that since Revdex.com closed the complaint aol feels they don't have to help me. I appreciate any and all help.Sincerely,[redacted]

January 15, 2016Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: Cristina Manas AOL Account Numbers: [redacted], [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated December 28,...

2015, which was received in our office on January 4, 2016.Based on our review of [redacted]’ complaint; she states she is receiving collection notices related to an account she previously cancelled.We regret any misunderstanding. This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. Both accounts mentioned have been converted to free. In addition; refunds totaling $369.90 have been issued to the payment method on file. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted] Lead Paralegal

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I spoke to Karen F[redacted] and he was very nice and understanding. I'm happy this was resolved. 
Regards,
[redacted]

We have investigated the issues raised by Ms. [redacted] in your letter dated May 3, 2016, which was received in our office on May 5, 2016. Based on our review of Ms. [redacted]’s complaint, she states she previously cancelled her account, yet continued to incur monthly charges. This...

letter is to inform you that a representative of our office has contacted Mr. [redacted] and resolved Ms. [redacted]’s issue to her satisfaction. The AOL account has been cancelled. In addition; a refund of $1,723.92 has been issued to the payment method on file. We apologize for any inconvenience Ms. [redacted] may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted] TMJ: KCF

We have investigated the issues raised by [redacted] in your letter dated January 18, 2016, which was received in our office on January 21, 2016.Based on our review of [redacted]’s complaint, he states that his company has been unable to email AOL members.This letter is to inform you that a...

representative of our Postmaster Team has contacted [redacted] and resolved his issue to his satisfaction. In addition; [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771 P.O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

We have investigated the issues raised by Ms. [redacted] your letter dated January 10, 2015, which was received in our office on January 12, 2015. Based on our review of Ms. [redacted]’ complaint, she states she continued to incur monthly charges for AOL after a cancellation request was...

made. The letter is to inform you that a representative of our office has contacted Ms. [redacted] and resolved her issue to her satisfaction. The account in question has been cancelled. In addition; a refund of $964.75 has been issued to the method of payment on file. Ms. [redacted] has direct contact information should she require further assistance. We apologize for any inconvenience she may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at [redacted], VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted] Lead Paralegal TMJ: KCF

Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated November 12, 2015, which was received in our office on the same day.Based on our review of [redacted]'s complaint; she experienced difficulty receiving technical assistance with AOL.We attempted to reach [redacted]...

[redacted] on three occasions to discuss her complaint. Unfortunately we were unable to her. Our history records indicate an AOL technician resolved her issue on November 15, 2015. Should [redacted] require further assistance, please have her contact Karen F[redacted] at ###-###-####. As a goodwill gesture AOL has waived 3 months of membership fees. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.

We have investigated the issues raised by [redacted] in your letter dated May 12, 2015, which was received in our office on the same day.Based on our review of [redacted]’s complaint; he states he has been unable to receive technical assistance from AOL.We attempted to reach [redacted] on...

three occasions to discuss the details of his complaint. Unfortunately we were unable to reach him. [redacted]’s account records indicate that he spoke with an AOL technician on May 22, 2015, and that his issue was resolved. As a goodwill gesture, we have waived three monthly membership fees. Should [redacted] require additional assistance, we ask that he contact Karen F[redacted] at ###-###-####. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara M. J[redacted] Lead Paralegal

December 1, 2014Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated November 20, 2014, which was received in our office on November 21, 2014.Based on our review of [redacted]’s complaint, he states he incurred charges for AOL’s System Mechanic after he...

requested cancellation.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The premium service System Mechanic has been cancelled. In addition; a refund of $14.97 has been issued to the payment method on file. The refund represents all charges incurred. [redacted] has direct contact information should he require further assistance. We apologize for any inconvenience he may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara
JLead
Paralegal

April 28, 2016Revdex.comServing Metro Washington, DCElectronically TransmittedAttn: [redacted]Re: [redacted]AOL Account Number: [redacted]File Number: [redacted]Dear Ms. [redacted]:We have investigated the issues raised by Ms. [redacted] in your letter datedApril 9, 2016, which was...

received in our office on April 14, 2016.Based on our review of Ms. [redacted]’s complaint, she is requesting a refundfor all charges incurred since AOL began offering a free service.This letter is to inform you that a representative of our office hascontacted Ms. [redacted] and resolved her issue to her satisfaction. The AOLaccount has been converted to free. A refund of $600.00 was issued tothe payment method on file. In addition; Ms. [redacted] has been provideddirect contact information should she require further assistance. Weapologize for any inconvenience Ms. [redacted] may have experiencedregarding her issue.If you need further assistance with this matter, please do not hesitate tocontact me at [redacted], Sterling, VA 20165-8806. Please includethe AOL account number on all inquiries regarding this matter.Sincerely,Tara. JTJ: kf

October 26, 2014Dear [redacted]We have investigated the issues raised by [redacted] in your follow up letter dated September 30, 2014, which was received in our office on October 3, 2014.Based on our review of [redacted]’s follow up letter, he states his account was not cancelled/deleted per his initial request.We regret any misunderstanding. As stated in our previous response, the account in question has been terminated. The screen name will continue to exist in our system, however the account will have no information relating it to [redacted]. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara  J. Lead Paralegal

[redacted],No additional compensation will be provided for [redacted].Attached is our response to his follow up letter.ThanksKarenOctober 8, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your follow up letter dated October 7, 2015, which was received in our office on September 8, 2015.Based on our review of [redacted]’s follow up letter, he is not satisfied with AOL’s initial response dated October 2, 2015.Although we regret any dissatisfaction with our resolution, our response regarding this matter remains the same. We regret that so much of [redacted]’s time was required in correcting his issue; however, it is not our policy to compensate members for time spent addressing their concerns. No additional compensation will be provided.We regret any misunderstanding; when registering an account with AOL, prospective members must agree to the terms of the service, or registration of the account is discontinued. The terms of service [redacted] agreed to state:WE SUPPLY OUR SERVICES “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” WE DO NOT WARRANT OR GUARANTEE THAT ANY INFORMATION AVAILABLE USING OUR SERVICES IS ACCURATE OR RELIABLE OR YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR FREE FROM ERROR. WE, OUR SUPPLIERS, AND AUTHORIZED DISTRIBUTORS GIVE NO EXPRESS WARRANTIES OR GUARANTEES NOR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, AND NON-INFRINGMENT.YOUR ONLY REMEDY FOR ANY DEFECTIVE SOFTWARE IS REPLACEMENT OF THE SOFTWARE. IN ANY OTHER DISPUTE WITH US, YOUR ONLY REMEDY IS TO STOP USING YOUR ACCOUNT AND CANCEL ANY FEE-BASED SERVICES. IN NO EVENT WILL OUR LIABILITY TO YOU EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING A ONE-MONTH PERIOD.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.Lead Paralegal