Aon Hewitt Health Market Insurance Solutions Inc.

Initial Business Response /* (1000, 5, 2015/08/03) */
We have been in touch with Mr*** and he has indicated that this issue has been resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No
unfortunately it has not been resolved
On August I received a telephone call from from Hewitt communicating me that my problem of me and my wife being dropped from the medical insurance was solved and that my wife was now covered but when ten minutes later my wife called Blue Cross Blue Shield of California to check for her coverage she was informed that her coverage was dropped as of the 1st of AugustI called back Hewitt and ask to talk to Hewitt but was informed that she was busy and that she was going to call me back
I waited two hours and not receiving any phone from her I call back Hewitt, they then told me that now *** ( no last name)
was going to take care of my problem and he promised to send me documentation in the post proving that they communicated
to Blue Cross as to July 15th the me and my wife should be covered
So my wife is still without medical insurance coverage as of today having to have to cancelled both her doctor and dentist appointments because of this
Final Consumer Response /* (2000, 10, 2015/08/06) */
8-6-
Sent via email:
***,
This problem finally has been resolved as of yesterday
in which my wife found out that her medical insurance
with Blue Cross has been reinstated
I appreciate your help and the help of *** from AON
that help us resolved this problem
Regards
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks for your time!
Sincerely, [redacted]

The rollover request has been completed and the issue resolved.

Initial Business Response /* (1000, 8, 2015/07/13) */
Our Benefits Center spoke with Ms. [redacted] on July 1, 2015, and Ms. [redacted] indicated she had received her refund check in the mail.