AON Hewitt

Thank you, Ms [redacted] We are glad that your issue was resolved

Hi – here is our response Thank you for your correspondence regarding the Revdex.com compliant # [redacted] made by [redacted] This case involves matters related to an ERISA benefits plan and as such, due to HIPAA privacy concerns, we are unable to provide a response on this case directly to the Revdex.comHowever, we have been in contact with Mr [redacted] and believe the matter will be resolved within the next days We encourage you to contact Mr [redacted] then to confirmPlease contact us if you have additional questions or concernsThank you! [redacted]

Complaint: [redacted] I am rejecting this response because they know the name of my company as they reinstated my insurance the very next day after I sent this complaint Sincerely, [redacted]

Our records indicate Miss [redacted] has received her payment and the issue has been resolved

The participant’s case is currently pending appealWe will contact her once the process is complete

I am rejecting this response because: on 10/Sharonda told me the balance was $35,649.83on 10/Edgar told me the balance was $35,649.83on 11/Giovanni told me the balance was $35,649.83on 11/Leneisha told me the balance was $35,and that she took care of iton 11/Ivan told me the balance was $35,649.32it was not until 11/that Brandon stated that all the other employees were confused and gave me the wrong amountCan someone explain to me how people, including management level, gave me the all the same balance?This was an Aon Hewitt error and needs to be corrected to the amount that was quoted to me timesThank you, [redacted]

Thank you for your correspondence regarding the Revdex.com compliant [complaint # ***] made by Mr*** ***. This case involves matters related to an ERISA benefits plan and as such, due to HIPAA privacy concerns, we are unable to provide a response on this case directly to the RevDex.comMr***’s former employer has provided him with an explanation of the issue

We have processed the participants request and issued a new checkThe value of 401(k) plans changes daily based on current market activityPayments are based on plan balance at time the payment is issued

Revdex.com:
Thanks for your help in resolving the matterI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, though the process to get it accomplish was very, very unsatisfactoryI only asked that they confirm that I faxed a letter to them, which they would do by telephone, but not in person, saying that the legal department said not toThey apparently assumed that I was asking for an opinion on extending COBRA, which I did not askFor months, they wasted hours of your time, my time and their time, all for nothing.Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/15) */
It was determined that the information submitted by Ms*** was insufficient to support her disability requestWe have advised Ms*** on her right to appeal and encourage her to do so
Initial Consumer Rebuttal /* (3000, 8,
2015/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Typical response from this company

Thank you for bringing this to our attentionIn order to look into this issue further, we need to know the name of Ms*** employer

The participant’s case is currently pending appeal. We will contact her once the process is complete.

Initial Business Response /* (1000, 9, 2016/03/04) */
Mr. [redacted] did not have the required information to clear the security safeguards we have in place to protect individuals' retirement accounts, which resulted in delays. We have since provided the individual with the necessary information...

through secure means and hope to quickly resolve any outstanding matters.
Initial Consumer Rebuttal /* (2000, 11, 2016/03/17) */

I am rejecting this response because:
The issue had NOTHING to do with health benefits at all but rather with the company's customer service skills, including at the leadership level

I am rejecting this response because:
on 10/11 Sharonda told me the balance was...

$35,649.83on 10/26 Edgar told me the balance was $35,649.83on 11/03 Giovanni told me the balance was $35,649.83on 11/07 Leneisha told me the balance was $35,649.32 and that she took care of iton 11/11 Ivan told me the balance was $35,649.32it was not until 11/14 that Brandon stated that all the other employees were confused and gave me the wrong amount. Can someone explain to me how 5 people, including management level, gave me the all the same balance?This was an Aon Hewitt error and needs to be corrected to the amount that was quoted to me 6 times. Thank you, [redacted]

[redacted] The issue has since been resolved.

Our records indicate Miss [redacted] has received her payment and the issue has been resolved.

Complaint: [redacted]
I am rejecting this response because they know the name of my company as they reinstated my insurance the very next day after I sent this complaint.
Sincerely,
[redacted]

Thank you, Ms. [redacted] We are glad that your issue was resolved.

Thank you for bringing this to our attention. In order to look into this issue further, we need to know the name of Ms. [redacted] employer.