The visit in March she spoke of was an oil change tire rotation that she wanted us to peek at the brakes while the wheels were off We did and sold rear brakes due to being worn not for a vibration of any kind The vibration issue was never brought up She then returned and said there was a vibration when braking and we attempted to sell front brakes because now there was a diagnosis and complaint before it was just look at them while the wheels are off We took care of the front brakes from a customer service standpoint Then she came back complaining of a squeak while braking and we found after a long diagnosis process and even replacing caliper slides under Chrysler warranty that the over sized wheels on the car could possibly be causing the rotors to get to hot causing noise We presented that to [redacted] and at that time in the service drive she took that opportunity to curse and yell at me and tell me how crazy I was We offered for her to put factory wheels back on and we would drive with her and she refused and continued to be verbally abrasive She left and went to another dealer that put factory wheels and tires on the car according to your email and the noise was gone What we suspected would happen This is the first we have heard of any wheels being bent We do not feel we are responsible for her wheels in any way After installing new front and rear brakes the complaint was always a noise and now it seems to be a vibration that was never brought up to us At this point we feel we have gone above and beyond for this customer just to be verbally abused We do not accept any responsibility for her wheels Please feel free to contact me if you deem necessary Attached is a copy of the repair order from March[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below e [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** The concern was submitted on 8/and Jake Sweeney did not send the pull request until 8/18, so they waited days later, makes no since to meI will not be satisfied until it is removedOnce it is removed, I will be satisfied
I have spoken to Mrs [redacted] and we are in the process of getting this removed from her credit and have supplied her with the letter that we have sent to the credit and she said it has been resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.To whom It May Concern:I reject the response of Jake Sweeney Automotive because I stand by the fact that beside the oil change and the headlight no other work was authorized to be done.The discussion of having any other work authorized was contingent on approval for the dealership's credit card, which I was (to MrM [redacted] knowledge) denied.When I returned to the repair shop more than the headlight, which totaled $and the oil change $had been done.They have agreed to return $to my credit card because the fuel injection service had been done prior at about 107,miles and my car has just over 113,miles and that service is to be done about every 20,miles( to the best of my knowledge) it was a service that did not need to be done.If you have any further questions please feel free to call or email me.Thank you for your time.Respectfully, [redacted] [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,I feel my car was not fixed and now my car is ruined.They are not offering a refund only if I buy a car from them.I am not sure I am comfortable with someone who ruined my carI feel like I was wronged and know one car cares.I don't have the money to buy a car right now.I have a child going to college and a a five yrsOld .They are the reason I wanted my car fixed.Now I am out of my car and dollarsThis is wrong.So I guess I will go get my car again [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The reviews have been posted in pure honesty as they have happened.Jake Sweeney gave their word they would pay for their negligence to a $100,000+ supercarThese cars are showpieces and should be very well cared for.They service manager Chris E [redacted] admitted damage and said he would pay for a detailPlease call [redacted] *** and speak with Paul at [redacted] as he spoke with Chris as well.Jake Sweeney is now being vindictive despite me following all their rulesThe only dispute they had originally was the price they felt was unfair.Now they are not covering anything, that is very unacceptable to treat a customer that way especially your higher end customersI can only imagine how they treat others.My demand is that they pay the full $directly to [redacted] *** so they can release my car Regards, [redacted]
Mr [redacted] brought his vehicle back after repairs were completed for open manufacturer recalls He described rain spotting / etching in the paint Immediately he was offered to have the paint issue taken care of by Jake Sweeney Bodyshop That offer was refused Customer insisted to take vehicle to his own bodyshop At that point he was advised by service Management to have his body shop contact Jake Sweeney prior to any repairs to be done A few weeks later the dealer was called and informed that the body shop is into it and the etching was still there At that point Jake Sweeney had not approved or discussed anything and Service Management advised the bodyshop that Jake Sweeney will not be approving any repairs after thay have been completed Repairs were still continued against Service Managements request for discussion with the customer and the body shop in the amount of At this point the customer has posted negative comments and remarks regarding the situation about Jake Sweeney's business and character At no point was anyone referred to being a liar or dishonest Any further assistance or compensation will not be extended to the vehicle owner The vehicle got rain water on it and now has etching in the paint The customer has been recommended to seek assistance from his insurance company due to the fact that rain is not a controllable element by the dealer Repairs were completed properly and in a timely fashion and alternative transportation was provided during the repair visit Mr [redacted] will not be receiving any further contact or assistance from Jake Sweeney Automotive in this situation
The visit in March she spoke of was an oil change tire rotation that she wanted us to peek at the brakes while the wheels were off We did and sold rear brakes due to being worn not for a vibration of any kind The vibration issue was never brought up She then returned and said there was a vibration when braking and we attempted to sell front brakes because now there was a diagnosis and complaint before it was just look at them while the wheels are off We took care of the front brakes from a customer service standpoint Then she came back complaining of a squeak while braking and we found after a long diagnosis process and even replacing caliper slides under Chrysler warranty that the over sized wheels on the car could possibly be causing the rotors to get to hot causing noise We presented that to [redacted] and at that time in the service drive she took that opportunity to curse and yell at me and tell me how crazy I was We offered for her to put factory wheels back on and we would drive with her and she refused and continued to be verbally abrasive She left and went to another dealer that put factory wheels and tires on the car according to your email and the noise was gone What we suspected would happen This is the first we have heard of any wheels being bent We do not feel we are responsible for her wheels in any way After installing new front and rear brakes the complaint was always a noise and now it seems to be a vibration that was never brought up to us At this point we feel we have gone above and beyond for this customer just to be verbally abused We do not accept any responsibility for her wheels Please feel free to contact me if you deem necessary Attached is a copy of the repair order from March[redacted]
Customer called stating business worked everything out She said Nick and Thomas went above and beyond to resolve her complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below e [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** The concern was submitted on 8/and Jake Sweeney did not send the pull request until 8/18, so they waited days later, makes no since to meI will not be satisfied until it is removedOnce it is removed, I will be satisfied
I have spoken to Mrs [redacted] and we are in the process of getting this removed from her credit and have supplied her with the letter that we have sent to the credit and she said it has been resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.To whom It May Concern:I reject the response of Jake Sweeney Automotive because I stand by the fact that beside the oil change and the headlight no other work was authorized to be done.The discussion of having any other work authorized was contingent on approval for the dealership's credit card, which I was (to MrM [redacted] knowledge) denied.When I returned to the repair shop more than the headlight, which totaled $and the oil change $had been done.They have agreed to return $to my credit card because the fuel injection service had been done prior at about 107,miles and my car has just over 113,miles and that service is to be done about every 20,miles( to the best of my knowledge) it was a service that did not need to be done.If you have any further questions please feel free to call or email me.Thank you for your time.Respectfully, [redacted] [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,I feel my car was not fixed and now my car is ruined.They are not offering a refund only if I buy a car from them.I am not sure I am comfortable with someone who ruined my carI feel like I was wronged and know one car cares.I don't have the money to buy a car right now.I have a child going to college and a a five yrsOld .They are the reason I wanted my car fixed.Now I am out of my car and dollarsThis is wrong.So I guess I will go get my car again [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The reviews have been posted in pure honesty as they have happened.Jake Sweeney gave their word they would pay for their negligence to a $100,000+ supercarThese cars are showpieces and should be very well cared for.They service manager Chris E [redacted] admitted damage and said he would pay for a detailPlease call [redacted] *** and speak with Paul at [redacted] as he spoke with Chris as well.Jake Sweeney is now being vindictive despite me following all their rulesThe only dispute they had originally was the price they felt was unfair.Now they are not covering anything, that is very unacceptable to treat a customer that way especially your higher end customersI can only imagine how they treat others.My demand is that they pay the full $directly to [redacted] *** so they can release my car Regards, [redacted]
Mr [redacted] brought his vehicle back after repairs were completed for open manufacturer recalls He described rain spotting / etching in the paint Immediately he was offered to have the paint issue taken care of by Jake Sweeney Bodyshop That offer was refused Customer insisted to take vehicle to his own bodyshop At that point he was advised by service Management to have his body shop contact Jake Sweeney prior to any repairs to be done A few weeks later the dealer was called and informed that the body shop is into it and the etching was still there At that point Jake Sweeney had not approved or discussed anything and Service Management advised the bodyshop that Jake Sweeney will not be approving any repairs after thay have been completed Repairs were still continued against Service Managements request for discussion with the customer and the body shop in the amount of At this point the customer has posted negative comments and remarks regarding the situation about Jake Sweeney's business and character At no point was anyone referred to being a liar or dishonest Any further assistance or compensation will not be extended to the vehicle owner The vehicle got rain water on it and now has etching in the paint The customer has been recommended to seek assistance from his insurance company due to the fact that rain is not a controllable element by the dealer Repairs were completed properly and in a timely fashion and alternative transportation was provided during the repair visit Mr [redacted] will not be receiving any further contact or assistance from Jake Sweeney Automotive in this situation