ON 09/14/MR [redacted] WAS HAVING A OIL CHANGEHE QUESTION MR [redacted] ABOUT THE PROBLEMS HE WAS HAVING WITH HIS BRAKESWE ASKED IF HE HAD ANY BRAKES OR ABS LIGHTS COMING ONHE SAID NOMR [redacted] TOLD MR [redacted] THAT BERUBE'S WOUD HAVE TO CHECK BRAKES AND IF NTHING WRON WITH PADS OR ROTORS WE WOULD HAVE TO USE A SCAN TOOL AND THAT THE COST WILL BE WE DID JUST OIL CHANGE THAT DAY AND SAID HE WOULD CALL BACK TO MAKE APPOINTMENT.ON 10/29/HE MADE APPOINTMENTTHERE WERE NO ABS OR BRAKE LIGHTS ON AT THAT TIME EITHER.THE CUSTOMER COMPLAINT HE THOUGHT WAS ON THE LEFT SIDE AS HE WAS HEARING NOISE? BOB BERUBE TOLD HIM THAT THE SCAN WOULD PERFORM A GRAPH CHECK AS YOU ARE DRIVING TO SEE WHICH HUB BEARING IT COULD BE.WE TOLD HIM THERE WAS PLAY IN THE HUB BEARING AND NOISE THAT HE WAS HEARING.THE SCAN SAID THE LEFT SIDE.THERE WAS NO PLAY OR NOISE IN RIGHT FRONT WHEELAFTER DIAGNOSTICS WE CALL MR [redacted] TO GIVE THE VERBAL ESTIMATEHE SAID THAT WAS ALOT OF MONEY AND WAS NOT SURE WHETHER HE WANTED TO INVEST IN THE OLD TRUCKHIS REMARKS WERE HE WAS GOING TO LEAVE IT LIKE THATTHE VEHICLE STAYED OVERNIGHTHE WAS TOLD THAT THE WAS WHAT HE OWED BERUBE'S FOR THEIR SERVICETHE NEXT DAY MR [redacted] AUTHORIZED FOR US TO DOWHEN REMOVING THE L/FRONT WHEEL BEARING WE SAW THE WHEEL BEARING PART WAS A USED ONE THAT SOMEBODY PUT IN [HAD YELLOW MARKS THAT JUNK YARDS PUT ON WHEN THEY SELL USED PARTS]WE THEN CALLED MR [redacted] TO ASK HIM IF HE KNEW ANYTHING ABOUT A USED PART HE SAID NOWE CONTINUED TO FINSH THE WORK HE HAD AUTHORIZEDCALLED CUSTOMER AFTER WE WERE DONE.MR [redacted] CAME BACK IN THE NEXT DAY COMPLAINING THAT HE HAD THE SAME PROBLEMMR [redacted] TOLD MR [redacted] THAT HIS WORK IS WARRANTIEDWE RAN THE SCAN TEST AGAIN, THE GRAPH SHOWED THE RIGHT SIDE WAS BAD.THERE WAS NO PLAY OR NOISE IN RIGHT FRONT.WE HAD CHECKED THE RIGHT SIDE FOR PLAY AND NOISE ON 10/29/ALSO JUST THE GRAPH BEING IRRATICMR [redacted] DID NOT WANT TO SPEND ANY MORE MONEYVERY ANGRY AT THIS TIMEHE SAID IF HE WOULD HAVE KNOW HE WOULD NOT HAVE DONE THE OTHER.MR [redacted] WAS NOT CHARGED FOR ANY SERVICES WE DID THAT DAY.BERUBE'S AUTO CARE FOLLOWED ALL PROCEDURES TO DO WITH THE BRAKE PROBLEM MR [redacted] HASWE TALKED ABOUT PROCEDURES SEVERAL TIMES BEFORE HE GAVE AUTHORIZATIONSWE TALKED TO MR [redacted] ABOUT WORK BEING DONEWAITED FOR APPROVALSMR [redacted] AUTHORIZED ALL WORK THAT WAS DONE
ON 09/14/MR [redacted] WAS HAVING A OIL CHANGEHE QUESTION MR [redacted] ABOUT THE PROBLEMS HE WAS HAVING WITH HIS BRAKESWE ASKED IF HE HAD ANY BRAKES OR ABS LIGHTS COMING ONHE SAID NOMR [redacted] TOLD MR [redacted] THAT BERUBE'S WOUD HAVE TO CHECK BRAKES AND IF NTHING WRON WITH PADS OR ROTORS WE WOULD HAVE TO USE A SCAN TOOL AND THAT THE COST WILL BE WE DID JUST OIL CHANGE THAT DAY AND SAID HE WOULD CALL BACK TO MAKE APPOINTMENT.ON 10/29/HE MADE APPOINTMENTTHERE WERE NO ABS OR BRAKE LIGHTS ON AT THAT TIME EITHER.THE CUSTOMER COMPLAINT HE THOUGHT WAS ON THE LEFT SIDE AS HE WAS HEARING NOISE? BOB BERUBE TOLD HIM THAT THE SCAN WOULD PERFORM A GRAPH CHECK AS YOU ARE DRIVING TO SEE WHICH HUB BEARING IT COULD BE.WE TOLD HIM THERE WAS PLAY IN THE HUB BEARING AND NOISE THAT HE WAS HEARING.THE SCAN SAID THE LEFT SIDE.THERE WAS NO PLAY OR NOISE IN RIGHT FRONT WHEELAFTER DIAGNOSTICS WE CALL MR [redacted] TO GIVE THE VERBAL ESTIMATEHE SAID THAT WAS ALOT OF MONEY AND WAS NOT SURE WHETHER HE WANTED TO INVEST IN THE OLD TRUCKHIS REMARKS WERE HE WAS GOING TO LEAVE IT LIKE THATTHE VEHICLE STAYED OVERNIGHTHE WAS TOLD THAT THE WAS WHAT HE OWED BERUBE'S FOR THEIR SERVICETHE NEXT DAY MR [redacted] AUTHORIZED FOR US TO DOWHEN REMOVING THE L/FRONT WHEEL BEARING WE SAW THE WHEEL BEARING PART WAS A USED ONE THAT SOMEBODY PUT IN [HAD YELLOW MARKS THAT JUNK YARDS PUT ON WHEN THEY SELL USED PARTS]WE THEN CALLED MR [redacted] TO ASK HIM IF HE KNEW ANYTHING ABOUT A USED PART HE SAID NOWE CONTINUED TO FINSH THE WORK HE HAD AUTHORIZEDCALLED CUSTOMER AFTER WE WERE DONE.MR [redacted] CAME BACK IN THE NEXT DAY COMPLAINING THAT HE HAD THE SAME PROBLEMMR [redacted] TOLD MR [redacted] THAT HIS WORK IS WARRANTIEDWE RAN THE SCAN TEST AGAIN, THE GRAPH SHOWED THE RIGHT SIDE WAS BAD.THERE WAS NO PLAY OR NOISE IN RIGHT FRONT.WE HAD CHECKED THE RIGHT SIDE FOR PLAY AND NOISE ON 10/29/ALSO JUST THE GRAPH BEING IRRATICMR [redacted] DID NOT WANT TO SPEND ANY MORE MONEYVERY ANGRY AT THIS TIMEHE SAID IF HE WOULD HAVE KNOW HE WOULD NOT HAVE DONE THE OTHER.MR [redacted] WAS NOT CHARGED FOR ANY SERVICES WE DID THAT DAY.BERUBE'S AUTO CARE FOLLOWED ALL PROCEDURES TO DO WITH THE BRAKE PROBLEM MR [redacted] HASWE TALKED ABOUT PROCEDURES SEVERAL TIMES BEFORE HE GAVE AUTHORIZATIONSWE TALKED TO MR [redacted] ABOUT WORK BEING DONEWAITED FOR APPROVALSMR [redacted] AUTHORIZED ALL WORK THAT WAS DONE