[redacted] This is Aaron Garrett from Jake Sweeney Chrysler and when the Durango came in to have remote start installed we indeed broke a trim panel while doing installation At that point she wanted the labor taken off the bill for us breaking a panel We overnighted the part and provided the customer with a loaner car Upon completion the next day we delivered the car to her work to minimize her trips to the dealership We will definitely program her second key I don't know why it did not program I can go pick up the car and program it and deliver back to customer to minimize any trips they would need to make I would be willing to split the cost of installation of remote start at this time Let me know if you need any other info ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Waiting for Jake Sweeney to send a letter of removal of the inquiries on my credit report and also waiting for an update from the credit these inquiries have been successful removedThank you.Regards, [redacted]
Dear Mr [redacted] Thank you for bringing this matter to our attention As of January 4, 2018, we have updated and removed you from our internal records Our internal records indicated that you purchased a Saturn Vue from our dealer group Please contact us for verification at [redacted] .Regards,Fred M [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.That purchase was years agoCompanies are only allowed to ignore the do not call list if the business contact was within monthsI was getting the fake robo calls in October I called Jake Sweeney to express my anger over fake robo calls that lied about them needing my car and was hung up onI had to call back two more timesI spoke with Tom W [redacted] (Oct 2017) and demanded I be removed from the call listI did not appreciate the unethical nature of them lyingSo the robo calls were illegal on two counts, they can't dig up numbers from years ago and they can't robo call when I have expressly demanded previously to make it stopI even put a negative review on Yelp Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]When I took my vehicle to the dealership I told them I had difficulty starting my car. I told them to only reprogram the key phobe only. I was later told the vehicle needed repairs to the fuel line and injectors. I do not know the dealership came to these conclusions since the vehicle will not start without an operational key phobe and furthermore I did not authorize this or any other work to be performed beyond reprogramming the key phobe. I was told my bill would $4,000.00 for work I did not authorize. Regards, [redacted] ***
[redacted] was provided the best advice possible by our service professionals approving the work performed, we've stored her vehicle several months awaiting direction on the work performed, and any work recommendedSeveral calls by our service department have gone unreturnedWe currently plan to remove the vehicle from our property unless the outstanding bill is remedied [redacted] has acted in good faith with [redacted] throughout this processThank you, [redacted]
The customer's concern was handled directly with the Service ManagerThe vehicle is in less than safe condition with excessive water inside as if it was floodedThe customer was offered the benefit of the doubt to investigate but was strongly encouraged to REPLACE the year old engine or replace the vehicle due to the excessive cost to try to repair an engine that would not lastEither option was to be assisted by the Service Manager but neither option was offered at no chargeThe customer clearly expressed that he would rather pursue legal action than be held responsible for anything on the vehicle and declined any attempt to diagnose the carThe Service Manager offered to disassemble the engine and investigate with the understanding that if it were not an oversight or mis-diagnosis then the customer would be liable for the labor time to investigateNo further action was approved
We also want the credit pull removed as well As soon as we find that the request has been fulfilled we will notifiy Mr *** Below is the latest response that I have recieved which was on 9/30/16.The last email I have from [redacted] was from 9-and just said "Your requestis still being processedOnce we have received a decision, we will notifyyou." I just sent them another email, but I am pretty sure they will say thesame thing.Thanks, [redacted] | System Setup and Configuration - Data Analyst [redacted] ***
Customer indicated the information hasn't been removed from his [redacted] report Early-mid August, he emailed Jake Sweeney permission to contact [redacted] for removal He checked his credit report earlier this month and it's still on there
[redacted] This is Aaron Garrett from Jake Sweeney Chrysler and when the Durango came in to have remote start installed we indeed broke a trim panel while doing installation At that point she wanted the labor taken off the bill for us breaking a panel We overnighted the part and provided the customer with a loaner car Upon completion the next day we delivered the car to her work to minimize her trips to the dealership We will definitely program her second key I don't know why it did not program I can go pick up the car and program it and deliver back to customer to minimize any trips they would need to make I would be willing to split the cost of installation of remote start at this time Let me know if you need any other info ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Waiting for Jake Sweeney to send a letter of removal of the inquiries on my credit report and also waiting for an update from the credit these inquiries have been successful removedThank you.Regards, [redacted]
Dear Mr [redacted] Thank you for bringing this matter to our attention As of January 4, 2018, we have updated and removed you from our internal records Our internal records indicated that you purchased a Saturn Vue from our dealer group Please contact us for verification at [redacted] .Regards,Fred M [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.That purchase was years agoCompanies are only allowed to ignore the do not call list if the business contact was within monthsI was getting the fake robo calls in October I called Jake Sweeney to express my anger over fake robo calls that lied about them needing my car and was hung up onI had to call back two more timesI spoke with Tom W [redacted] (Oct 2017) and demanded I be removed from the call listI did not appreciate the unethical nature of them lyingSo the robo calls were illegal on two counts, they can't dig up numbers from years ago and they can't robo call when I have expressly demanded previously to make it stopI even put a negative review on Yelp Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]When I took my vehicle to the dealership I told them I had difficulty starting my car. I told them to only reprogram the key phobe only. I was later told the vehicle needed repairs to the fuel line and injectors. I do not know the dealership came to these conclusions since the vehicle will not start without an operational key phobe and furthermore I did not authorize this or any other work to be performed beyond reprogramming the key phobe. I was told my bill would $4,000.00 for work I did not authorize. Regards, [redacted] ***
[redacted] was provided the best advice possible by our service professionals approving the work performed, we've stored her vehicle several months awaiting direction on the work performed, and any work recommendedSeveral calls by our service department have gone unreturnedWe currently plan to remove the vehicle from our property unless the outstanding bill is remedied [redacted] has acted in good faith with [redacted] throughout this processThank you, [redacted]
The customer's concern was handled directly with the Service ManagerThe vehicle is in less than safe condition with excessive water inside as if it was floodedThe customer was offered the benefit of the doubt to investigate but was strongly encouraged to REPLACE the year old engine or replace the vehicle due to the excessive cost to try to repair an engine that would not lastEither option was to be assisted by the Service Manager but neither option was offered at no chargeThe customer clearly expressed that he would rather pursue legal action than be held responsible for anything on the vehicle and declined any attempt to diagnose the carThe Service Manager offered to disassemble the engine and investigate with the understanding that if it were not an oversight or mis-diagnosis then the customer would be liable for the labor time to investigateNo further action was approved
We also want the credit pull removed as well As soon as we find that the request has been fulfilled we will notifiy Mr *** Below is the latest response that I have recieved which was on 9/30/16.The last email I have from [redacted] was from 9-and just said "Your requestis still being processedOnce we have received a decision, we will notifyyou." I just sent them another email, but I am pretty sure they will say thesame thing.Thanks, [redacted] | System Setup and Configuration - Data Analyst [redacted] ***
Customer indicated the information hasn't been removed from his [redacted] report Early-mid August, he emailed Jake Sweeney permission to contact [redacted] for removal He checked his credit report earlier this month and it's still on there