Hello ***The warehouse informed me they have it loaded on the trailer to ship out todayThe FedEx tracking# is *** and should be viewable on *** later this evening or early tomorrow morning Please let me know when the chair arrives and you've had a chance to put it
together Thank you *** for allowing me to make this right for you Have a great day!
Complaint: ***I am rejecting this response because:
Mir has been admitted these are not red both by Sears and aosom in email attached I did return the awnings which Aosom did receive by UPS on 5/5/and I still have no refund Also their "processing fee" changes every email I would like a full r runs for even having to return these wrong color awnings.Sincerely,*** ***
Hello ***The warehouse informed me they have it loaded on the trailer to ship out todayThe FedEx tracking# is *** and should be viewable on *** later this evening or early tomorrow morningPlease let me know when the chair arrives and you've had a chance to put it
togetherThank you *** for allowing me to make this right for youHave a great day!
Hello Revdex.com,
I looked into this order and see that one of our CSRs tried contacting *** last month to let her know she had presented a case for her and received approval to refund her in full without having the product returnedI do not see any correspondence back from *** on that
I did also see that *** tried to open a chargeback case with Amazon, but Amazon successfully defended against itWe refunded the car last month so hopefully this resolves the complaint
Very strange though about the chargeback and no return correspondence from her when we were letting her know she would be refunded
We have also taken some of her points and forwarded them to our marketing department to look into for future listing details
Thank you,
Hello Revdex.com,I was hoping to have responded with a resolution, but we are still awaiting ***'s reply to our email we sent last week on the 19thPlease see attached screen shot of the emailOnce we have her response we can resolve the matter.Thank you for you help and consideration in this matter
Sincerely,Rudy
Hello,As I responded to your email, we are very sorry for all the issues that surrounded this orderI have submitted for a full refund to be processed by our accounting departmentIt may already be processedI will await your reply to the email over the next couple days regarding the product.I
hope I have resolved this for you.Sincerely,Rudy
Hello, I'm not sure how the issue has not been resolved yet? I received word from Walmart on 5/18/stating they had refunded the remainder of the order balance of $251.99.Please see the attached screenshot from our case with them.Sincerely,
After looking into this, I found we had refunded *** for all orders and responded to her via email on 8/1/17.She responded the same day with…I’m sorry I didn’t update the case though.
Hello,
Unfortunately this was a miscommunication, because Sears had messaged on behalf of the customer that an item had been returned and listed only one tracking number, so only one of his items was refunded minus a 15% restocking fee because it was cancelled after the order had shippedGoing
back and looking at all the original tracking numbers, I see they all were returned (FedEx places an RTS label on top of the original, so our warehouse would not know who the box belonged to), so I notified our accounting to refund the remainder of the order including the restocking fee; $$was previously refundedSo now the entire has been refunded.Thank you for your patience and understanding
Hello,This was communicated via emailWe shipped out the replacement chairs last week, but they were lost in transitI tried to ship out another set, but the warehouse said these were out of stock, with more to arrive in 2-weeks.We just need to know how you wish to proceed; wait for the chairs
to come in, or have us refund you
Complaint: ***I am rejecting this response because:
It is clear from this response this "business" does not put the well being or best intrest of its customers seriously They also do not prioritize customer service They must realize that their are situations beyond the control of their customers and are using a vaguely worded document to excuse them from having to replace an item that is not durable and who's instability could've caused injury to several people We have been truthful and our reward is an inability to meet a customer half way Nor me nor my wife have ever been inappropriate at any time However, I will continue to write and respond to anyone willing to listen until our situation is resolved.Sincerely,*** ***
Hello,
Unfortunately this was miscommunication from the start…the wrong order number given to us and taking the customer’s request as an actual cancel request (as this is the same verbiage requesting to cancel the order as we have received over the years)
It is important for us to react quickly
to a request to cancel in order to minimize the cost to the customerThe reason is this; when a customer has requested to cancel, but the item has already shipped, they are already going to be subject to a 20% restocking fee, so if we can catch the order in transit and have it RTS’d back to us, there is no additional cost to the customerIf the item makes it to the customer, then it becomes their responsibility to pay to return the itemSo as you can see, it is important to act quicklyIn this case, the customer ordered on 4/28, the item shipped in two boxes on 4/29, they messaged about cancelling on 4/29, and the packages arrived to their destination facility on 4/before being turned around to usIf we had waited to act on what we saw as a cancel request, the order would have been delivered and the customer would have had to return it on own their own
We have already communicated with the customer and refunded them in full after receiving the packages back
Thank you,
The customer has been refunded earlier this monthSince they did ship them back and were all in good condition, I obtained approval to waive the restocking feeThis has now been refunded by our accounting department
We supplied photos from multiple listings including Sears to Revdex.com previously showing none say burgundy, but rather either red or deep redColor hues/shades are always going to be subjective and there is no way to satisfy every person's definitionRegardless, this order has now been refunded in full
Thank you,
Hello, This item is out of stock, so I had to search out an old listing for this itemI discovered there was not a disclaimer listed on this item as is on some other tents/gazebos/enclosures we carrySince this is an old order through Walmart, we have submitted a ticket with them, asking them
to please refund the remaining balance of this order, $251.99. I will update once we have heard back from Walmart.Thank you
Hello ***I'm sorry your cat tree arrived missing a part and I apologize for the delayed responseI have investigated to find one of our CSRs has been in contact with you to get the missing hammock sent to youAfter seeing the parts department unable to fulfill this request in a timely
manner, we have chosen to send you another cat tree insteadThe tracking number for this item is: *** and should be viewable by this evening or early tomorrow morning on fedex.com once it has been scanned into one of their facilities.Once again I apologize for any inconvenience of the missing part and slow communication
Hello ***The warehouse informed me they have it loaded on the trailer to ship out todayThe FedEx tracking# is *** and should be viewable on *** later this evening or early tomorrow morning Please let me know when the chair arrives and you've had a chance to put it
together Thank you *** for allowing me to make this right for you Have a great day!
Complaint: ***I am rejecting this response because:
Mir has been admitted these are not red both by Sears and aosom in email attached I did return the awnings which Aosom did receive by UPS on 5/5/and I still have no refund Also their "processing fee" changes every email I would like a full r runs for even having to return these wrong color awnings.Sincerely,*** ***
I am going to wait for the chairs to be shipped
Hello ***The warehouse informed me they have it loaded on the trailer to ship out todayThe FedEx tracking# is *** and should be viewable on *** later this evening or early tomorrow morningPlease let me know when the chair arrives and you've had a chance to put it
togetherThank you *** for allowing me to make this right for youHave a great day!
Hello Revdex.com,
I looked into this order and see that one of our CSRs tried contacting *** last month to let her know she had presented a case for her and received approval to refund her in full without having the product returnedI do not see any correspondence back from *** on that
I did also see that *** tried to open a chargeback case with Amazon, but Amazon successfully defended against itWe refunded the car last month so hopefully this resolves the complaint
Very strange though about the chargeback and no return correspondence from her when we were letting her know she would be refunded
We have also taken some of her points and forwarded them to our marketing department to look into for future listing details
Thank you,
Complaint: ***I am rejecting this response because:Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hello Revdex.com,I was hoping to have responded with a resolution, but we are still awaiting ***'s reply to our email we sent last week on the 19thPlease see attached screen shot of the emailOnce we have her response we can resolve the matter.Thank you for you help and consideration in this matter
Sincerely,Rudy
Hello,As I responded to your email, we are very sorry for all the issues that surrounded this orderI have submitted for a full refund to be processed by our accounting departmentIt may already be processedI will await your reply to the email over the next couple days regarding the product.I
hope I have resolved this for you.Sincerely,Rudy
Subject: # ***My complaint has been resolved.Thank you for your help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hello, I'm not sure how the issue has not been resolved yet? I received word from Walmart on 5/18/stating they had refunded the remainder of the order balance of $251.99.Please see the attached screenshot from our case with them.Sincerely,
After looking into this, I found we had refunded *** for all orders and responded to her via email on 8/1/17.She responded the same day with…I’m sorry I didn’t update the case though.
Hello,
Unfortunately this was a miscommunication, because Sears had messaged on behalf of the customer that an item had been returned and listed only one tracking number, so only one of his items was refunded minus a 15% restocking fee because it was cancelled after the order had shippedGoing
back and looking at all the original tracking numbers, I see they all were returned (FedEx places an RTS label on top of the original, so our warehouse would not know who the box belonged to), so I notified our accounting to refund the remainder of the order including the restocking fee; $$was previously refundedSo now the entire has been refunded.Thank you for your patience and understanding
Hello,This was communicated via emailWe shipped out the replacement chairs last week, but they were lost in transitI tried to ship out another set, but the warehouse said these were out of stock, with more to arrive in 2-weeks.We just need to know how you wish to proceed; wait for the chairs
to come in, or have us refund you
Complaint: ***I am rejecting this response because:
It is clear from this response this "business" does not put the well being or best intrest of its customers seriously They also do not prioritize customer service They must realize that their are situations beyond the control of their customers and are using a vaguely worded document to excuse them from having to replace an item that is not durable and who's instability could've caused injury to several people We have been truthful and our reward is an inability to meet a customer half way Nor me nor my wife have ever been inappropriate at any time However, I will continue to write and respond to anyone willing to listen until our situation is resolved.Sincerely,*** ***
Hello,
Unfortunately this was miscommunication from the start…the wrong order number given to us and taking the customer’s request as an actual cancel request (as this is the same verbiage requesting to cancel the order as we have received over the years)
It is important for us to react quickly
to a request to cancel in order to minimize the cost to the customerThe reason is this; when a customer has requested to cancel, but the item has already shipped, they are already going to be subject to a 20% restocking fee, so if we can catch the order in transit and have it RTS’d back to us, there is no additional cost to the customerIf the item makes it to the customer, then it becomes their responsibility to pay to return the itemSo as you can see, it is important to act quicklyIn this case, the customer ordered on 4/28, the item shipped in two boxes on 4/29, they messaged about cancelling on 4/29, and the packages arrived to their destination facility on 4/before being turned around to usIf we had waited to act on what we saw as a cancel request, the order would have been delivered and the customer would have had to return it on own their own
We have already communicated with the customer and refunded them in full after receiving the packages back
Thank you,
The customer has been refunded earlier this monthSince they did ship them back and were all in good condition, I obtained approval to waive the restocking feeThis has now been refunded by our accounting department
We supplied photos from multiple listings including Sears to Revdex.com previously showing none say burgundy, but rather either red or deep redColor hues/shades are always going to be subjective and there is no way to satisfy every person's definitionRegardless, this order has now been refunded in full
Thank you,
Hello, This item is out of stock, so I had to search out an old listing for this itemI discovered there was not a disclaimer listed on this item as is on some other tents/gazebos/enclosures we carrySince this is an old order through Walmart, we have submitted a ticket with them, asking them
to please refund the remaining balance of this order, $251.99. I will update once we have heard back from Walmart.Thank you
Hello ***I'm sorry your cat tree arrived missing a part and I apologize for the delayed responseI have investigated to find one of our CSRs has been in contact with you to get the missing hammock sent to youAfter seeing the parts department unable to fulfill this request in a timely
manner, we have chosen to send you another cat tree insteadThe tracking number for this item is: *** and should be viewable by this evening or early tomorrow morning on fedex.com once it has been scanned into one of their facilities.Once again I apologize for any inconvenience of the missing part and slow communication