APAC Customer Services

Dear *** ***,The complaint ID # *** issued against our company Coolknobsandpulls.com concerning a #CKP black fplate not being brushed nickel finish as specified on our website is beyond our controlWhen we receive product from our distributor it is labeled by themWe use the
description provided to us describing the productWe have to consider and understand that every shipment is not exactly as the previous shipments before due to tolerancesI am very sorry that *** *** was dissatisfied with the product and did not meet her expectationsOur customer service team checked our stock and there was no other finishes available therefore, this it was what was sent to usWe would have been glad to issue our customer a full refund including shipping charges had she let us know that was what she wantedWe have no intentions of expecting our customer to keep something that is not to their complete satisfactionI am asking that the customer contact me via email requesting the money be credited and I will honor her wish and she can keep the itemI fully understand how she feels but we depend on the manufacturers to ship us the correct productWe are not in the business to mislead anyone and can only list our product as the label readsI appreciate *** for bringing this to our attention and I will forward this information and complaint to our manufacturerI am requesting they can look into it furtherHave a blessed day and I hope to get this resolved to ***’s satisfaction as soon as we here from her. *** ***Office Manager***

Thank you so much for contacting Revdex.com to advise them of our settlementAgain, I would like to apologize for the delay but we had a flu episode and out of customer service reps I had no more than per day for over a weekYou should have been contacted at some point therefore I
feel we owe you this apologyWe are a reputable company and want to give our customers 100% satisfactionI am very please that we were able to settle this matter for you and looking forward to future business because we value you as a customerThank you so much and we appreciate you letting us know if there is a problemWe can't fix what we don't know aboutIf you need me in the future please don't hesitate to call and ask for me personally*** ***

Oh no I'm sorry to hear that. Yes I contacted the Revdex.com as soon as you guys resolved the issue. Thank you and I hope your staff is feeling better. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I did not request a refund and this is not necessary, my intent is that other people will not spend money paying to ship a product that is "Not" as advertised or as they have expected.   I spent 43 years in the business world and "our vendors" were held to standards that were acceptable our best business practices, not what they decided to produce.   It is a sad state of affairs when the vendor is running the business for the company that they supply.   The best way to keep customers is to send a product that represents your products as you have advertised them, not something that a vendor decided to supply you that does not meet those standards.   I can assume that if this is your current business model, you will not survive much longer in a most competitive on-line shopping environment.  I have ordered my products from [redacted].  Each item as advertised and I was completely satisfied.
Regards,
[redacted]