Apache Moving & Storage

Complaint: [redacted] I am rejecting this response because: First no credit was issued Items were in self sealing boxes No discussion was every given about taping boxesWhen move was booked, I talked to them personally and they made no mention of tape on boxes They only took half the items agreed upon Feel they treated a customer poorly and basically feel that they ripped us off Regards, [redacted]

Apache moving does not feel that a refund is due because we can only take sealed boxes because without tape they are a liability.Apache took everything that was sealed and ready Thank you, [redacted] Apache Moving

To Whom it may concern:Mrs.***s' Apache move quote was based solely on the inventory she called in to Apache At that time, her Apache Move Quote was emailed to her for revisions (if necessary) Unfortunately, we are unable to know each and every item a customer has in or on their home/property unless given to us by the customer Mrs [redacted] chose an itemized quote not an hourly quote Upon arrival, our crew did their "walk thru" this is where all of the additional items were found None of the additional items were ever mentioned verbally or thru email by Mror Mrs*** Our crew also loaded and unload one of the UHAUL's for them Apache Moving is in no way responsible for Mr***'s pre or post medical condition Again, if the correct inventory would have been submitted to Apache Mrs [redacted] would not have any issue to report Mrs [redacted] had from October 27, (date of original move quote) until November 28, ( date of actual move) to call or email in remaining inventory.Kindest Regards, [redacted] Owner

Complaint: ***
I am rejecting this response because: I talked with them and they made no mention of any box being taped. I said I had self sealing boxes
Regards,
*** ***

Complaint:
I am rejecting this response because:I did not respond the apache movings answer because my husband had to go to the hospital at stDavid's in *** for several days due to over doing it during the move Apache Moving knew I had a sq ft home, living areas, bedrooms, baths, dining areas and they sent a small ft trailer The additional items listed on move by driver were things not asked over the phone when they asked what items we had to move, ie small bean bags We rented a 10ft then a ft uhaul truck to complete the move and my husband who had spinal fusion surgery in May ended up doing half of the move It is not the customers responsibility to access the furniture etc and decide on a truck, it is the moving companies I had one brief conversation with *** and answered all his questions When I called back to ask for their service talked to the owner because *** was out I added a few items and took some off There was not another detailed conversation I said there would be more like boxes rather than He did not note this on drivers form and told me just know it would be $additional per box which I agreed to Very unprofessional, putting blame on the customer I have moved many times during my years of marriage and never ever had this situation I would not lie about the items I have, we are in more than a good financial position to pay a mover My husband had to go to John Sealy Hospital in *** Friday and ended up in *** at stDavids until last night Diagnosis lifting too much during move I hold Apache and their irresponsible moving procedure directly responsible
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
    First of all there was not a caregiver at the move.  The move was for my sister which they were told when I set up the move. She was moving from an apartment to a condo I bought.  The boxes are boxes that fold and there are slots to seal boxes .  This type of box has been used on office moves and personal moves in past.  There has never been a mover to request they be taped. I talked to a gentlemen when this was set up (he was either the manager or owner, I did not ask).  He made no mention that any box had to be taped.  We discussed 80 boxers to be moved and they only moved approximately half of them.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: First no credit was issued.  Items were in self sealing boxes.  No discussion was every given about taping boxes. When move was booked, I talked to them personally and they made no mention of tape on boxes.  They only took half the items agreed upon.  Feel they treated a customer poorly and basically feel that they ripped us off.
Regards,
[redacted]

To Whom It May Concern: [redacted] called Apache Moving on October 27, 2014 for a moving quote.  She chose to have an itemized quote instead of an hourly quote.  The itemized quote was based on the inventory Mrs. [redacted] gave to a representative of Apache.  After compiling the move...

quote it was emailed to Mrs. [redacted].  She was encouraged to look at the email and make sure her inventory was correct.  On December 4, 2014 Mrs. [redacted] verbally acknowledged she had not reviewed her emailed Apache move quote prior to our arrival on November 28, 2014.  She had an entire month to call back with any additions and/or subtractions to her inventory.  Truck and trailer size are based on the inventory that is submitted by our customers.  We have no idea what household items our customers have unless they tell us.  That is why it is so very important for customers to review the emailed move quote.  This is a courtesy that we provide to our customers; however, we cannot be held responsible for items Mrs. [redacted] forgot to mention.  Per our conversation yesterday she mentioned that she used a semi for your previous move.  Again, she did not mention this important piece of information until after the move.  If we had been told of this we would have scheduled this move as a two-truck/trailer move.  Basically, she had enough additional inventory to require an additional 24-foot of cargo space.   The driver and helper had even offered to drive back to [redacted], ** and load the additional inventory for her which she refused.  As for the broken mirror in the curio cabinet, Mrs. [redacted] and the driver verbally agreed on a settlement of $100.00 which is more than that of the $.60 per pound article she initialed on her moving contract.  I am still waiting for her to sign and mail the final settlement letter to Apache. There are strict guidelines that must be followed when a customer files a damage claim.  All in all, we are truly sorry that Mrs. was disappointed in her move.  We are a 19-year-old moving company that truly appreciates each and every one of our customers.Kindest regards,[redacted]/ Owner

Concerning Mr. [redacted]’s move .Mr. [redacted] was not present at the jobsite and had a caregiver present at the time of the move. The boxes that Mr. [redacted] is calling self –sealing boxes are not .They require tape to make sure that the bottom does not come open due to the weight of the box contents. Apache waited for 30 minutes at no-charge to the [redacted]’s for the caregiver to tape the boxes and when they ran out of tape there were boxes left untapped. The boxes that were left untapped were not moved as per instructions from the caregiver and the [redacted]’s were not charged for those boxes . The original price was $ 309.73 and Apache collected $ 250.73 that price reflected all deductions that were due.
 
 
[redacted]
Apache Moving

Apache moving does not feel that a refund is due because we can only take sealed boxes because without tape they are a liability.Apache took everything that was sealed and ready.
Thank you,
[redacted]
Apache Moving

To Whom it may concern:Mrs.[redacted]s' Apache move quote was based solely on the inventory she called in to Apache.  At that time, her Apache Move Quote was emailed to her for revisions (if necessary).  Unfortunately, we are unable to know each and every item a customer has in or on their home/property unless given to us by the customer.  Mrs. [redacted] chose an itemized quote not an hourly quote.  Upon arrival, our crew did their "walk thru" this is where all of the additional items were found.  None of the additional items were ever mentioned verbally or thru email by Mr. or Mrs. [redacted].  Our crew also loaded and unload one of the UHAUL's for them.  Apache Moving is in no way responsible for Mr. [redacted]'s pre or post medical condition.  Again, if the correct inventory would have been submitted to Apache Mrs. [redacted] would not have any issue  to report.  Mrs. [redacted] had from October 27, 2014 (date of original move quote) until November 28, 2014 ( date of actual move) to call or email in remaining inventory.Kindest Regards,[redacted]Owner

Apache Moving did everything as we were supposed to for this customer.We do not take loose items or untaped or unsealed boxes.They were credited for what we did not take.The customer has made no attempt to call our office and should do so if they have an issue.
Thank you,
[redacted]...

[redacted]
?

Our independent contractors go to great lengths to provide our customers with the highest level of customer service.  Apache has strict guidelines that must be met for each and every move.  Each moving box must be taped on top and bottom before being handled.  This policy is in effect to protect our customers belongings during transit.  As for your/your sister's box count, we were verbally given a total box count of (80) eighty boxes less than 50 pounds each.  Upon the initial walkthru on the day of the move, all boxes were counted (inventoried).  There were only (48) forty eight  boxes to be moved, not (80) eighty.  You were only charged for (48) forty eight boxes not (80) eighty boxes the day of the move.  The amendment is listed on your contract.  YRG is the person who signed the contract. We do not personaly know YRG.  She could be a caregiver or your sister.  YRG signed the moving contract agreeing to:  Carrier's Liability, amendments to contract, type of proposal provided, authorized above moving services and accepts delivery of this shipment.  We here at Apache are always willing to listen and learn from our customers.  We are truly sorry for any confusion during your/your sister's  move.  We do appreciate each and every customer.
Kind Regards,
[redacted]
Owner