On the front page of the lease, it states that the deposit can be refunded within hours and she didn't fall into that category. She endorsed that on the contract
Complaint: [redacted]
I am rejecting this response because: I was lied to on the phone by the manager who actually...
told me the refund check was in the mail and I should receive it in a few days and to call back if I had not. The fact that this manager does not know his own business practice is absurd and the customer service is pretty awful. My contract did not state what the manager is now stating that it supposedly stated. It took over a month for this man to reply to me and only because I had turned it into the Revdex.com. The manager actually called me the other day and was downright rude on the phone. This man is unfit to be a manager anywhere!
Sincerely,
[redacted]
On the front page of the lease, it states that the deposit can be refunded within hours and she didn't fall into that category. She endorsed that on the contract
Complaint: [redacted]
I am rejecting this response because: I was lied to on the phone by the manager who actually...
told me the refund check was in the mail and I should receive it in a few days and to call back if I had not. The fact that this manager does not know his own business practice is absurd and the customer service is pretty awful. My contract did not state what the manager is now stating that it supposedly stated. It took over a month for this man to reply to me and only because I had turned it into the Revdex.com. The manager actually called me the other day and was downright rude on the phone. This man is unfit to be a manager anywhere!
Sincerely,
[redacted]