Apartment Hunters

Hello, My Name [redacted] s ***, I am development manager at Apartment Hunters Inc Our company Apartment Hunters IncDBA WeTakeSection8.com are a California property management company as well as the largest prepaid rental listing service Our Sites hosts one of the largest California and New York Tri-State and other states area rental listings with more than 90,unique listings of Apartments, Condos, Houses, Duplexes/Triplexes and Townhouses, refreshed daily We own and represent unique smaller properties throughout California and other states We are prepaid rental listing service meaning our customers must join our website to access all our listings contacts and exact street addressThen our customers can call the landlord directly and schedule the appointmentWe are licensed by California Department of Real EstateOur services one time fee is $good for days, during which any of our members are entitled to full refund if we fail delivering information about the rental properties We have customers support that answer all email inquiries including all phone calls that goes to our ticketing system and are answered by our live representative Our company operates for more than years and we have been working by this business model all the time We do not force any customer to join, however we have thousands of new happy customers joining each month If by any means any of our customers is not successful to find a reasonable rental property in to days, we always offer them a full refund

Hello, We sincerely apologize for any inconvenience this may have caused the client.One of the possibilities for this issue is that we do receive some of the listings from our data partners and sometimes this could cause inaccuracies in listing description, price or other details like availability, address etc.All our services for landlords are free and any landlord or management company can post as many listings as they wants for freeOur goal is to help landlords and management companies by providing them with significant list of potential and good quality tenants.We do have fraud prevention team that review listings and detect fraud or inaccurate postings on daily basis however by the nature of this market, it is impossible to keep 100% fully checked inventory.We do investigate each and every complain for our listings quality and we always value any member or guest feedbacks, however we have never received any complain before from the client that would have immediately fix the problem.We want to confirm that we have removed the listings immediately after we received a complaintThe listings will also be automatically removed from our partner websites within hoursAdditionally we would also like to disagree with the stated claim that we require people to pay the fee for your servicesWe assure you that anyone can visit our website and make unlimited number of searches absolutely for freeAny guest is able access live support and our agent’s full services for no charge at allAnyone can become a member for free for a few days where they will be able to access all premium membership features and services, including contacting any landlord or management company, scheduling a showing and renting a placeThey can cancel membership at any time and no charges or extra fees occurAnd only after few days, if they feel that they like our services and continue using them, they can become premium members by paying one time membership feeBut again, we have thousand on members coming daily and using our services, finding a perfect place to live and they have absolutely no charges from our company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have not received the check from Apt Hunters /updated vendor sheets from services provided (I had already requested that information a month ago and never received despite several emails which is why I wrote this complaint).

I am not satisfied with another “partial” refund from my security deposit. I stand firm that I did the necessary cleaning to make the home at [redacted] “move in ready” by the time I left.  In addition, as stated before I even set up a walk through with Apt Hunters to find out if I needed to do any additional cleaning or upkeep that they expected from me. I moved out on the 23rd, but had plenty of time (since my rent was paid up until the end of the month) to return to the home if necessary to clean. Apt Hunters were neglectful to notify me of any necessary cleaning and I left with a clear conscious since I was never notified. They have already taken a $200 NON-refundable cleaning deposit (listed on MLS which I have a copy of) and I left the house in better condition than received.

To be satisfied I would like my FULL security deposit back. I look forward to getting my full deposit back,

Regards,

November 17th, 2014

As we stated in our original reply, we have reviewed this account & feel the security refund amount is very fair. The [redacted] were not charged for any deductions that were not accounted for.  We sent the [redacted] all supporting invoices regarding the deductions to their refund.

The owner & Apartment Hunters remain firm in our final accounting.

If you have any questions, please feel free to contact me directly.

Thank you,

Broker

Apartment Hunters

Apartment Hunters completed a review of Ms. [redacted] complaint.

 

We would like to make sure you are aware Ms. [redacted] did receive the majority of her Security Deposit with our initial accounting. $763.50

 

We have since received the final invoices from our...

vendors and sent Ms. [redacted] a second statement, and an additional check in the amount of $71.50.

 

Included with the revised accounting were copies of each invoice for the deductions.

 

If a previous tenant has a complaint or problem, it is the goal of Apartment Hunters to reach out to them and hopefully resolve their issues.

 

Sincerely,

 

Broker, Apartment Hunters

There are no laws in place for the remediation of Toxic Black mold in AZ. This home had a deadly finding of toxic black mold 2/12/2015 where the property management company asked us to immediately leave the property to hotel for 3 weeks. The management company brought in 2 companies for remediation. Although the water damage under sink was noted on move in paperwork August of 2014. At the time Property manager stated not to worry we would not be charged upon move out. Please note the picture attached is after remediation and only one of many cabinets still showing the mold. We did report this to the [redacted], and the response was report to AZ Slumlords as there is no laws in place for the remediation of Toxic Black Mold. After the work was complete a second test was performed and the results show it is worse, now mycotoxins have been released in the March 9th report. Owner of ROC licensed mold remediation company states they did not know what they were doing and this house is polluted with Toxic Mold. Our mattresses and all wood fabric furniture is contaminated with mycotoxins. Also after remediation there are still visible signs of mold in kitchen cabinets and bathroom cabinets reported immediately to property manager. The State of AZ/AZ Department of Health licensed mold company has deemed house uninhabitable, We as Tenants still occupying because they are not returning our deposit and still demanding March rent after they agreed to pro-rate for February and apply to March. Only to change the verbal agreement and serve us with eviction after we noted the visible mold and retest results.. We are leaving this home and the management company has no plan of any further remediation. Which leaves the next renter victim of the Landlord technicalities of no laws being established. This is a rental scam. We have been paying $1,517.00 a month for a 5b 3b home in Gilbert, AZ that according to the professionals been uninhabitable for some time. To note the entire back patio roof, visible signs of mold, wood falling and breaking. This has all been discovered in the last 6 weeks but increasingly over the last 7 months my family has suffered from long term high levels of mold exposure including, rhinitis, neurological symptoms such as headaches, mood swings, clogged ears, dizziness, anomalies on lungs, Asthma, cyst in brain. . Our family service dog has had two visits to the emergency vet for toxic exposure and has double eye infection which required medicine. We are all healthy individuals without any prior symptoms as above. The service animal is now only 9 months old. We have retained a lawyer in the matter to deal with the civil suit. But my concerns are they have succeed on a technicality to have us removed from property without fixing properly. After the remediation the company painted with "high cover up" paint and a BioHazard company came to clean carpets and air ducts. The second test was done after this and still shows on air quality, mycotoxins released and 7 more molds in addition to the 230,000+ PeniclliumApersgillius. 02/12/2015 had a reading of 2.1 Million Penicillium Aspergillus. No that is not a typo that is 2.1 million a deadly reading. I want to prevent another family experiencing the pain we have. They evicted us in retaliation to the second test showing worse conditions. When in court they plead we were rent striking when in fact they agreed to pro-rated rent from Feb and changed their mind after our report of visible mold and second test was complete. We of course would not continue to stay here as it is hazardous to our health but in that same breath will not pay them additional monies for rent when our deposit was not returned. A reference letter was written stating we were being released from our lease and will be issued our full refundable deposit. They have determined the deposit will now be held for March rent.

In response to Mr. [redacted] complaint, the property manager emailed Mr. [redacted] photographs of the home after he vacated. The owner of the property also did a move-out inspection. I would like to apologize for our property manager not responding to Mr. [redacted] telephone messages. Although Mr. [redacted]...

was an excellent resident and the property was not left in a damaged condition, the yard did require clean up and the interior a light house cleaning.  Apartment Hunters no longer manages the property as the owner has the home for sale.If you need any additional information, please feel free to contact me directly.