Apartment Pros & Precision Van Lines

Client never asked us to do something else, if client would have told us something different we would have done it, we were working by the hour anyway. We placed the tv in the tv box,add some extra support with the soft pillows, we covered everything with moving pads put some ratchet straps around to avoid shifting. Client called after we loaded her Penske to ask if the pillows would be too much there and would hurt the tv, we told her pillows won’t hurt the tv it just would add extra support. Client told us that the first thing they were going to do as soon as they arrive in Oregon was to check the tv and she would give us a call. That was in May. Client NEVER CALLED IN MAY. More false information CLIENT NEVER MENTIONED TO US THE ALL THE THINGS WERE GOING INTO STORAGE, that is something she just mentioned later in September. The other lady that works here, never mentioned anything about insurance, insurances don't cover self-moving items, because no one knows how clients are going to manage their own items. Client mentioned the insurance to me, thinking our insurance can buy her a new tv. When client called in September and I answered, she told me her name and I told her that I remembered her move, she called in May after the loading of her Penske, they thought the pillows were too much in addition to the tv box for protection and client told us THEY WERE GOING TO CHECK THEIR TV AS SOON AS THEY ARRIVE IN OREGON IN MAY and they were going to call if there was any problem right there in May. THEY NEVER CALLED IN MAY OR JUNE, that meant the tv arrived perfectly because they were going to check on the tv upon arrival according to what they said. We have moved thousands of tvs without any problem or damage. The truth is the only way she could have damage the tv is if they dropped the tv. Client threatened us just to get her a new tv and and called us scam artist, she attacked us and accuses us wrongly. I’m attaching the contract with liability signed by client.

I am rejecting this response because:1) The previous damage was all documented prior to the move when packing.  Damage I am requesting repairs for resulted FROM the move. Also, attached is my copy of the inventory list. Notice 2 items at the bottom of list were added and my initials were falsified by Precision Van Lines. The dryer was damaged on the side by a large dent. Dirk said it would not be repaired. The washer/dryer have some are about 7 years old.  Not exactly old and battered.  Falsifying a document to get out of repair.2) I did not refuse repair. I had questions about having an unknown company to me and checking their history of repairs to see if customers were satisfied. This would seem reasonable. I received a call today from the repair company. She informed me she had told Dirk some pieces could not be repair in my home as it's more involved than a marker repair.  Dirk told her to repair what they could.  What happens with the majority of items that cannot be repair in my home, but taken to their shop?3) Caster on the coffee table is broken. Refer to inventory list as can be verified not broken prior to the move.  The mover hired by Dirk in Frisco also contacted Dirk to tell him "he did not break the caster and wasn't going to be responsible for it".  Dirk said he would replace this.4) The mover hired by Dirk in Frisco can attest to all the damage as he made comment of the packing of items and obvious damage by the way items were packaged. 5) The mover that contacted me per request of Dirk, told me that usually if there is damage, a claim is filed, given to an adjuster to come look at the damage and determine next step. 6) I have a professional job and a consultant who cannot step away from clients I am training to take phone calls.  I have told Dirk many times to email me, as I do all people that need to contact me, as that is the best way to get ahold of me.  I have explained this many times. I make calls when I have time.  Or I can, and have responded via email.  Dirk has ignored my emails when I ask for the process to file a claim, of which he will not provide to me.This could be a simple process, not making excuses to not take responsibility for the damage and frustrating a customer. Falsifying a document shows the character of this company.

Client [redacted] had Damaged furniture prior to the move , please see damaged inventory attached signed by her. After the move she said her furniture was damaged when it was already damaged prior to the move. We explained that that to her and we even  hired a very reputable furniture repair...

company that was recommended to us in Frisco, TX  to go to her apartment to fix any "damage" but she is refusing to have them over for repair. The manager tried calling  her several times and she is no answering his calls. He also sent her emails.Regarding to the unload crew, they were paid additional money, we had to send the unload crew a check with more money because her apartment building just allowed the trailer to be dropped over a long block away from her apartment, she had a very hard apartment management so we had to deal with all that last minute , we had to pay unload crew extra money but she didn't have to pay us extra for that. We pay them $120 Each.The boxes she used to pack were very poor quality and we don't  take responsibility for how the clients pack their items, this is also stated on the contract and it's signed by her with her initials next to it. See contract attached. When we pack we make sure to use good quality boxes, we  use dish barrels for glassware and we wrap glasses carefully. But she did her own packing. We have been moving all over the country for over 25 years and this is the first time we have a complaint. Now we have a complaint on an already damaged furniture. We are still trying to contact [redacted], hoping that she responds.

[redacted] was our client 2 years ago, she was very nice, she said that the one who put a bad review wasn’t her but it was her ex-boyfriend [redacted] who Put a bad review using her email account pretending it was her. [redacted] HAS A LEGAL RESTRAINING ORDER AGAINST [redacted] was breaking up...

with her boyfriend [redacted] due to his aggressive temper and many fits of rage. The owner of Apartment Pros had to ask him to leave [redacted]’s property due to his rage and anger and abuse towards our moving crew. Our wonderful client [redacted] and her excellent son were a pleasure to work with. - It looks like [redacted] is threatening [redacted] now because we contacted [redacted], to ask him to remove that inappropriate inaccurate review on Google, we had a lawyer helping us, so this scared [redacted] out and now he’s bothering [redacted]. We won’t contact [redacted], we are worried about her well-being, we don’t know what her ex-boyfriend is able to do to her. We hope all goes well with her new life.

I am rejecting this response because:Many of these statements are untrue. I feel threatened by Dirk who is making lies up about my personal life. He has no right to speculate about my life. If he puts one more untrue statement about me on the internet I will get an attorney and notify the police. I will never recommend or use this company again

Dirk talked to the company Floor to Ceiling in Fargo , they previously have gone to Client's house  several times already to replace the linoleum in different parts of the house  because it is so low quality that it just keeps breaking, we talked to them and they are going to patch what...

was damage just by placing on the floor a small fridge they have in the Laundry room . The Company Floor to Ceiling suggested she should upgrade the linoleum because it will keep breaking and breaking. We refused to move the washer and dryer because the laundry room has low quality linoleum and if we move the washer and dryer there it will crack, and client will demand us to replace the whole thing like she is asking now. We even suggested client should put a board under washer and dryer so it will minimize damage, but  client doesn't want to listen to any suggestions. We have already talked to company and they will patch it, because if they replace just that part it will create more damage. We always take care of all of our client's concerns, but they also have to understand their situation. We'll send you the bill from Floor to Ceiling in Fargo, after they finish with the repair.We'll call client again  and resolve this the best way possible.