Apartment Search by Cort

We were able to contact the customer and have agreed to refund for the sensorsThe keyfob has been ordered but is just taking a long time for it to be receivedFor the rims/wheels, we came up with a satisfactory resolution which the customer has acceptedWe believe the customer is satisfied with all resolutions offered

This complaint should be removed from our records and forwarded to our Claims department. Please remove from the AZ Regional office records and resubmit to Claims a[redacted] to the attention of Robert R[redacted] - Claims Department. Thank you!

Customer provided an estimate that was mutually agreed upon by DT and the customer. DT paid the amount of the estimate provided by the customer and considers the matter resolved. Anything above the agreed upon amount is the customer's responsibility.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this...

action and, if it does, will consider this complaint resolved.
Regards,
[redacted] 7/24/2015.  We have received a check for $2,015.81 for this complaint and are accepting this payment.  [redacted]

Customer returned to store on 9/15 and we were able to swap out the tire and issued customer a credit. Customer is satisfied with resolution.

Customer's tire was delivered to the store in 3 business days. The same impact that damaged the tire also damaged the wheel. The customer's tire is being covered by our certificate program but the customer is responsible for the wheel cost. Customer has the option whether or not they would like to...

put the certificate on the new tire.

The manager of the store sent an email to the customer explaining the warranty process was executed correctly. He has offered the desired refund to the customer due to the lack of communication and understanding. He is waiting for a reply back from the customer. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We were able to contact the customer and have agreed to refund for the sensors. The keyfob has been ordered but is just taking a long time for it to be received. For the rims/wheels, we came up with a satisfactory resolution which the customer has accepted. We believe the customer is...

satisfied with all resolutions offered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I got the flat tire on August 27th and went to Discount Tire on the 28th. I received the tire on September 8th, which is 7 full business days, if you don't include Labor Day. Even the representatives at Discount Tire said it usually takes a week to a week and a half to receive tires from the Easy Coast. This was told to me after I was already lied to about it arriving on Friday. None the less, there's a lot of lying going on from Discount Tire. Did they lie saying it usually takes a week or longer or did they lie about when they ordered it? It It indeed was 3 business days, then they didn't even place the order until 5 days after I brought it there, still wasting a lot of my time. Discount Tire needs to get their story straight, because I have all of the dates documented, and they all changed their stories.
Regards,[redacted]

Original estimate was written to replace the customer's rocker panels per the customer's request. However, we had another company review the estimate and learned  the rocker panels can be repaired. The business that wrote the original estimate also agreed the rocker panels could be...

repaired. We paid the customer $1,390.98, the cost of repairing the panels. Since the vehicle is 15 years old, we do not owe to put new parts on the vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The response from Discount Tire is disappointing. They were the source of the problems that occurred. We were give no option except [redacted] to have the repair done. We feel Discount Tire should accept at least some responsibility in this matter. Thank you. [redacted]

Customer had a non-repairable flat tire. The customer had a prorated road hazard warranty and received a $93.75 credit towards a $125 tire, so the customer paid $31.25 for the tire plus a $16 balance just as he should have. The customer did decide to purchase 2 of our certificates for replacement which was an additional $19 per tire. Because the tire was a warranted item, it was not returned to the customer.

We have take care of the customer's desired settlement. We had replaced his lugs and locks at no charge. Thank you!

We received the receipt from the customer and we are reimbursing them for the damaged lug bolt. We have left a message for the customer to either stop by the store to pick up or to give the store a call and let them know if they would like it mailed to them.

Customer had a non-repairable flat tire. The customer had a prorated road hazard warranty and received a $93.75 credit towards a $125 tire, so the customer paid $31.25 for the tire plus a $16 balance just as he should have. The customer did decide to purchase 2 of our certificates for...

replacement which was an additional $19 per tire. Because the tire was a warranted item, it was not returned to the customer.

Customer's tire was warrantied out and given a $93.75 credit. Customer paid $31.25 for the new tire (valued at $125). Customer also purchased 2 warranties for $38 total which we will refund if customer would like.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response contains no resolution offers. It merely reiterates the complaint. They damaged body panels and are refusing to provide compensation necessary to have them replaced. Adding that the age of the vehicle somehow precludes them from conducting business in an ethical manner. Masking damage done to a customers vehicle is an inappropriate proposal regardless of the vehicles age.
Regards,
[redacted]

Discount Tire covered the expense of repairing the damaged hub from the tire installation. Discount Tire is not liable/responsible for additional or new damage created by another company. This complaint should be directed to [redacted] and removed from our records.