Apartments.com

Thank you for your correspondence on June 8, We appreciate the opportunity to work with you to resolve The [redacted] 's frustrations and better explain our company's practicesWe recognize that they are upset about the [redacted] research team's phone calls to their office and [redacted] /Apartments.com use of their public information[redacted] operates the website Apartments.com, which provides renters with free, realtime information on available apartmentsApartments.com combines advertised listings, with independently researched listings and free landlord submitted listings for individually-owned properties to deliver to the renter the most complete and accurate information on actual apartment availabilitiesWe really are working hard to make a website where renters can find their future home[redacted] , in contrast, has a research department that is dedicated to contacting leasing offices and property managers to find out what apartments are actually available, when, and for what rent [redacted] then provides this information to end-users for free on Apartments.com as service to help renters find the right place to live.We do offer the ability and encourage property managers and owners to update the incorrect information on the listings we have on Apartments.comWe do not want to advertise incorrect information and we always strive to have accurate and up to date information on our website by updating the listing for them or granting them access to update the listing themselvesHowever, due to The [redacted] 's issues, as outlined in your complaint, with the inaccuracy of the information and availability on Apartments.com their apartment community, [redacted] *? Apartments, has not been listed on the Apartments.com Network since 9/29/However, we are aware per your letter that they have continued to receive calls from Our [redacted] research teamThis is because they operate a website, www.jandbapartments.com/, where they advertise [redacted] *? Apartments for rentOn this website, they make publically available their office number and mailing address [redacted] has attempted to contact them regarding [redacted] Apartments for which they are listed as the primary contact [redacted] 's sole purpose in contacting an apartment's representatives is to update Apartments.com with the most Current information on available apartmentsOnce apartment availability is updated, the property is taken off [redacted] 's list of properties to update for a finite period of time, then added again to ensure that apartment unit availability is up to date [redacted] 's research operations Comply with all applicable law and regulations.Since receiving your complaint, the property associated with The [redacted] 's telephone number, [redacted] Apartments has been removed from [redacted] 's queue of apartment Communities to updateWe trust that this resolves your complaints and hope this gives more insight into how our companies work.Sincerely,Kristen W [redacted] Apartments.com Customer Support Team lead [redacted] Group, Inc

We do have a website and the content original material is copyrighted and every page states we own and manage the properties As owners of our properties we are responsible for providing a safe and great environment for potential renters and our current tenants The phone number provided is for potential tenants, tenants, and former tenants to reconnect with us MsW [redacted] states in her letter the reason they are calling is to update apartments.com of which we have made perfectly clear because we own our properties they have no rights to any of our original copyrighted materialsThey shall not republish our original copyrighted materials or list with any of their companiesTherefore, there is no reason for them to call us Since the time of opening this case we have received two more phone calls: This time from ###-###-####.June 9, at 9:a.m June 14, at 11:a.m Both calls were from Sarah for apartments.com asking for an occupancy update with a call back number of ###-###-#### MsW [redacted] states since receiving our complaints they have removed us from the apartments.com network since 9/29/We believe this to be true So far since June 14, we have not received another callWe are encouraged of the effort MsW [redacted] has shown towards resolving these issues and appreciate her letter to inform us that she has removed us from [redacted] ’s queue of apartment communities to update.We once again thank the Revdex.com for helping us resolve this matter Respectfully, [redacted] and [redacted]

Thank you for your correspondence on December 7, We appreciate the opportunity to work with you to resolve [redacted] ***’ frustrations and better explain our company’s practicesWe recognize that she is upset about losing money she paid to an individual after finding a listing they posted on our Apartments.com website [redacted] operates the website Apartments.com, which provides renters with free, real-time information on available apartmentsApartments.com combines advertised listings, with independently researched listings and free landlord submitted listings for individually-owned properties to deliver to the renter the most complete and accurate information on actual apartment availabilitiesWe really are working hard to make a website where renters can find their future home Although no address was provided in the complaint, it sounds like [redacted] is referring to our free landlord submitted listingsThe convenience of shopping online brings with it a heightened risk of scams and fraudConsumers should always be mindful and vigilant before providing anyone personal information or sending payment of any kind Apartments.com works hard to provide our users with the freshest and most comprehensive library of rental listings, but fraudsters are also working to scam consumers out of their hard earned money Apartments.com does not participate in any rental transactions and cannot refund money if a consumer is scammedWhile we work around the clock to ensure that consumers have a positive experience using our site, we cannot guarantee that our site is 100% free from or fraudulent listingsThis is why we do have a page for consumers on how to avoid scams and fraud so we can arm them with knowledge against these scammers We sincerely apologize for this major inconvenienceWe would be glad to research this claim further if we are provided with the address and URL of the listings in questionIf a report has been filed with local or Federal authorities, we will fully and transparently support law enforcement investigations of listing fraudWe trust that this resolves her complaints and hope this gives more insight into our landlord submitted listings Sincerely,Kristen W [redacted] Apartments.com Customer Support Team Lead [redacted] Group, Inc

? Thank you for your correspondence on December 7, We appreciate the opportunity to work with you to resolve [redacted] ***’ frustrations and better explain our company’s practicesWe recognize that she is upset about losing money she paid to an individual after finding a listing they posted on our Apartments.com website ? [redacted] ? operates the website Apartments.com, which provides renters with free, real-time information on available apartments Apartments.com combines advertised listings, with independently researched listings and free landlord submitted listings for individually-owned properties to deliver to the renter the most complete and accurate information on actual apartment availabilities We really are working hard to make a website where renters can find their future home ? Although no address was provided in the complaint, it sounds like [redacted] is referring to our free landlord submitted listings The convenience of shopping online brings with it a heightened risk of scams and fraud Consumers should always be mindful and vigilant before providing anyone personal information or sending payment of any kind Apartments.com works hard to provide our users with the freshest and most comprehensive library of rental listings, but fraudsters are also working to scam consumers out of their hard earned money Apartments.com does not participate in any rental transactions and cannot refund money if a consumer is scammed While we work around the clock to ensure that consumers have a positive experience using our site, we cannot guarantee that our site is 100% free from or fraudulent listingsThis is why we do have a page for consumers on how to avoid scams and fraud so we can arm them with knowledge against these scammers ? We sincerely apologize for this major inconvenience.? We would be glad to? research this claim further if we are provided with the address and URL of the? listings? in questionIf a report has been filed with local or Federal authorities, we will fully and transparently support law enforcement investigations of listing fraudWe trust that this resolves her complaints and hope this gives more insight into our landlord submitted listings Sincerely,Kristen W [redacted] Apartments.com Customer Support Team Lead [redacted] Group, Inc ?

CoStar DID respond to this complaint. You have multiple case numbers and contact multiple personnel at CoStar. See COMPLAINT ID#

CoStar DID respond to this complaint. You have multiple case numbers and contact multiple personnel at CoStar. See COMPLAINT ID#

Thank you for your correspondence on June 8, We appreciate the opportunity to work with you to resolve The ***'s frustrations and better explain our company's practicesWe recognize that they are upset about the *** research team's phone calls to their office and ***/Apartments.com
use of their public information.*** operates the website Apartments.com, which provides renters with free, realtime information on available apartmentsApartments.com combines advertised listings, with independently researched listings and free landlord submitted listings for individually-owned properties to deliver to the renter the most complete and accurate information on actual apartment availabilitiesWe really are working hard to make a website where renters can find their future home.***, in contrast, has a research department that is dedicated to contacting leasing offices and property managers to find out what apartments are actually available, when, and for what rent*** then provides this information to end-users for free on Apartments.com as service to help renters find the right place to live.We do offer the ability and encourage property managers and owners to update the incorrect information on the listings we have on Apartments.comWe do not want to advertise incorrect information and we always strive to have accurate and up to date information on our website by updating the listing for them or granting them access to update the listing themselvesHowever, due to The ***'s issues, as outlined in your complaint, with the inaccuracy of the information and availability on Apartments.com their apartment community, * * * Apartments, has not been listed on the Apartments.com Network since 9/29/However, we are aware per your letter that they have continued to receive calls from Our *** research teamThis is because they operate a website, www.jandbapartments.com/, where they advertise * * * Apartments for rentOn this website, they make publically available their office number and mailing address*** has attempted to contact them regarding * * * Apartments for which they are listed as the primary contact***'s sole purpose in contacting an apartment's representatives is to update Apartments.com with the most Current information on available apartmentsOnce apartment availability is updated, the property is taken off ***'s list of properties to update for a finite period of time, then added again to ensure that apartment unit availability is up to date***'s research operations Comply with all applicable law and regulations.Since receiving your complaint, the property associated with The ***'s telephone number, * * * Apartments has been removed from ***'s queue of apartment Communities to updateWe trust that this resolves your complaints and hope this gives more insight into how our companies work.Sincerely,Kristen W*** Apartments.com Customer Support Team lead *** Group, Inc

Septembèr 14, 2017*** *** Revdex.com, lmo.Re: Response to *** *** *** Consumer ComplaintRevdex.com Case Number ***Dear *** ***,Thank you for your correspondence on June 21, We appreciate the opportunity to work with you to resolve *** ***'s frustrations
and better explain our company's practices, We recognize that they are upset about Apartments.com use of their public information..Firstly, I want to apologize, this Revdex.com complaint must have been lost in the mail as it only came across our desks just this weekWe are terribly sorry for the delayed response and are taking immediate action to get ***'s complaint resolved.With that being said, *** operates the website Apartments.com, which provides renters with free, real-time information on available apartments, Apartments.com combines advertised listings, with independently researched listings and freelandlord submitted listings for individually-owned properties to deliver to the renter the most complete and accurate information on actual apartment availabilitiesWe really are working hard to make a website where renters can find their future home.***, in contrast, has a research department that is dedicated to contacting leasing offices and property managers to find out what apartments are actually available, when, and for what rent*** then provides this information to end-users for free on Apartments.com, as a service to help renters find the right place to live.Our researchers call on *** *** in this way because she operates a website,https://***.com/, where she advertises *** *** (listed as Manor Apartments on our site) for rentOn this website, she makes publically available their office number and mailing address*** has attempted to contact her regarding *** ***/*** Apartments for which she is listed as the primary contact***'s sole purpose in contacting an apartment's representatives is to update Apartments.com with the mostcurrent information on available apartmentsOnce apartment availability is updated, the property is taken off ***'s list of properties to update for a finite period of time, then added again to ensure that apartment unit availability is up to date***'s research operations comply with all applicable law and regulations.We always offer the ability and encourage property managers and owners to update their listings on Apartments.com with the most recent and accurate informationWe try to meet our goal of having the most up to date information by updating the listing with the assistance of the property manager or owner, or granting them access to update the listing themselves*** *** was offered the ability to update her listing through our customer portal, but she did not want to be set up with access nor did she want us to update the information for her.Since receiving your complaint, the *** ***/*** Apartments listing has been removed from the Apartments.com NetworkWe trust that this resolves your complaints and hope this gives more insight into how our Companies work.Sincerely,Krister W

Thank you for your correspondence on June 8, We appreciate the opportunity to work with you to resolve The ***'s frustrations and better explain our company's practicesWe recognize that they are upset about the *** research team's phone calls to their office and ***/Apartments.com
use of their public information.*** operates the website Apartments.com, which provides renters with free, realtime information on available apartmentsApartments.com combines advertised listings, with independently researched listings and free landlord submitted listings for individually-owned properties to deliver to the renter the most complete and accurate information on actual apartment availabilitiesWe really are working hard to make a website where renters can find their future home.***, in contrast, has a research department that is dedicated to contacting leasing offices and property managers to find out what apartments are actually available, when, and for what rent*** then provides this information to end-users for free on Apartments.com as service to help renters find the right place to live.We do offer the ability and encourage property managers and owners to update the incorrect information on the listings we have on Apartments.comWe do not want to advertise incorrect information and we always strive to have accurate and up to date information on our website by updating the listing for them or granting them access to update the listing themselvesHowever, due to The ***'s issues, as outlined in your complaint, with the inaccuracy of the information and availability on Apartments.com their apartment community, * * * Apartments, has not been listed on the Apartments.com Network since 9/29/However, we are aware per your letter that they have continued to receive calls from Our *** research teamThis is because they operate a website, www.jandbapartments.com/, where they advertise * * * Apartments for rentOn this website, they make publically available their office number and mailing address*** has attempted to contact them regarding * * * Apartments for which they are listed as the primary contact***'s sole purpose in contacting an apartment's representatives is to update Apartments.com with the most Current information on available apartmentsOnce apartment availability is updated, the property is taken off ***'s list of properties to update for a finite period of time, then added again to ensure that apartment unit availability is up to date***'s research operations Comply with all applicable law and regulations.Since receiving your complaint, the property associated with The ***'s telephone number, * * * Apartments has been removed from ***'s queue of apartment Communities to updateWe trust that this resolves your complaints and hope this gives more insight into how our companies work.Sincerely,Kristen W*** Apartments.com Customer Support Team lead *** Group, Inc

Septembèr 14, 2017*** *** Revdex.com, lmo.Re: Response to *** *** *** Consumer ComplaintRevdex.com Case Number ***Dear *** ***,Thank you for your correspondence on June 21, We appreciate the opportunity to work with you to resolve *** ***'s frustrations
and better explain our company's practices, We recognize that they are upset about Apartments.com use of their public information..Firstly, I want to apologize, this Revdex.com complaint must have been lost in the mail as it only came across our desks just this weekWe are terribly sorry for the delayed response and are taking immediate action to get ***'s complaint resolved.With that being said, *** operates the website Apartments.com, which provides renters with free, real-time information on available apartments, Apartments.com combines advertised listings, with independently researched listings and freelandlord submitted listings for individually-owned properties to deliver to the renter the most complete and accurate information on actual apartment availabilitiesWe really are working hard to make a website where renters can find their future home.***, in contrast, has a research department that is dedicated to contacting leasing offices and property managers to find out what apartments are actually available, when, and for what rent*** then provides this information to end-users for free on Apartments.com, as a service to help renters find the right place to live.Our researchers call on *** *** in this way because she operates a website,https://***.com/, where she advertises *** *** (listed as Manor Apartments on our site) for rentOn this website, she makes publically available their office number and mailing address*** has attempted to contact her regarding *** ***/*** Apartments for which she is listed as the primary contact***'s sole purpose in contacting an apartment's representatives is to update Apartments.com with the mostcurrent information on available apartmentsOnce apartment availability is updated, the property is taken off ***'s list of properties to update for a finite period of time, then added again to ensure that apartment unit availability is up to date***'s research operations comply with all applicable law and regulations.We always offer the ability and encourage property managers and owners to update their listings on Apartments.com with the most recent and accurate informationWe try to meet our goal of having the most up to date information by updating the listing with the assistance of the property manager or owner, or granting them access to update the listing themselves*** *** was offered the ability to update her listing through our customer portal, but she did not want to be set up with access nor did she want us to update the information for her.Since receiving your complaint, the *** ***/*** Apartments listing has been removed from the Apartments.com NetworkWe trust that this resolves your complaints and hope this gives more insight into how our Companies work.Sincerely,Krister W

We do have a website and the content original material is
copyrighted and every page states we own and manage the properties
As owners of our properties we are responsible for providing
a safe and great environment for potential renters and our current tenants
The phone number provided is for potential tenants, tenants,
and former tenants to reconnect with us
MsW*** states in her letter the reason they are
calling is to update apartments.com of which we have made perfectly clear
because we own our properties they have no rights to any of our original
copyrighted materialsThey shall not republish our original copyrighted
materials or list with any of their companiesTherefore, there is no reason
for them to call us
Since the time of opening this case we have received two
more phone calls:
This time from ###-###-####.June 9, at 9:a.m
June 14, at 11:a.m
Both calls were from Sarah for apartments.com asking for an
occupancy update with a call back number of ###-###-####
MsW*** states since receiving our complaints they have
removed us from the apartments.com network since 9/29/We believe this to
be true
So far since June 14, we have not received another
callWe are encouraged of the effort MsW*** has shown towards resolving
these issues and appreciate her letter to inform us that she has removed us
from ***’s queue of apartment communities to update.We once again thank the Revdex.com for helping us resolve this matter
Respectfully,
*** and *** ***

?
Thank
you for your correspondence on December 7, We appreciate the
opportunity to work with you to resolve *** ***’ frustrations
and better explain our company’s practicesWe recognize that she
is upset about losing money she paid to an individual after finding a
listing
they posted on our Apartments.com website
?
***? operates the website Apartments.com, which provides renters with
free, real-time information on available apartments Apartments.com
combines advertised listings, with independently researched listings
and free landlord submitted listings for individually-owned
properties to deliver to the renter the most complete and accurate
information on actual apartment availabilities We really are
working hard to make a website where renters can find their future
home
?
Although
no address was provided in the complaint, it sounds like *** is
referring to our free landlord submitted listings The convenience
of shopping online brings with it a heightened risk of scams and
fraud Consumers should always be mindful and vigilant before
providing anyone personal information or sending payment of any kind
Apartments.com works hard to provide our users with the freshest and
most comprehensive library of rental listings, but fraudsters are
also working to scam consumers out of their hard earned money
Apartments.com does not participate in any rental transactions and
cannot refund money if a consumer is scammed While we work around
the clock to ensure that consumers have a positive experience using
our site, we cannot guarantee that our site is 100% free from
or fraudulent listingsThis is why we do have a page for consumers
on how to avoid scams and fraud so we can arm them with knowledge
against these scammers
?
We
sincerely apologize for this major inconvenience.? We would be
glad to? research this claim further if we are provided with the
address and URL of the? listings? in questionIf a report
has been filed with local or Federal authorities, we will fully and
transparently support law enforcement investigations of listing
fraudWe trust that this resolves
her complaints and hope this gives more insight into our landlord
submitted listings
Sincerely,Kristen W***Apartments.com Customer Support Team Lead*** Group, Inc
?

Thank
you for your correspondence on December 7, 2017. We appreciate the
opportunity to work with you to resolve [redacted]’ frustrations
and better explain our company’s practices. We recognize that she
is upset about losing money she paid to an individual after finding a
listing...

they posted on our Apartments.com website.
 
[redacted] operates the website Apartments.com, which provides renters with
free, real-time information on available apartments. Apartments.com
combines advertised listings, with independently researched listings
and free landlord submitted listings for individually-owned
properties to deliver to the renter the most complete and accurate
information on actual apartment availabilities. We really are
working hard to make a website where renters can find their future
home.
 
Although
no address was provided in the complaint, it sounds like [redacted] is
referring to our free landlord submitted listings. The convenience
of shopping online brings with it a heightened risk of scams and
fraud. Consumers should always be mindful and vigilant before
providing anyone personal information or sending payment of any kind.
Apartments.com works hard to provide our users with the freshest and
most comprehensive library of rental listings, but fraudsters are
also working to scam consumers out of their hard earned money.
Apartments.com does not participate in any rental transactions and
cannot refund money if a consumer is scammed. While we work around
the clock to ensure that consumers have a positive experience using
our site, we cannot guarantee that our site is 100% free from false
or fraudulent listings. This is why we do have a page for consumers
on how to avoid scams and fraud so we can arm them with knowledge
against these scammers.
 
We
sincerely apologize for this major inconvenience. We would be
glad to research this claim further if we are provided with the
address and URL of the listings in question. If a report
has been filed with local or Federal authorities, we will fully and
transparently support law enforcement investigations of listing
fraud. We trust that this resolves
her complaints and hope this gives more insight into our landlord
submitted listings.

Sincerely,Kristen W[redacted]Apartments.com Customer Support Team Lead[redacted] Group, Inc.

We do have a website and the content original material is
copyrighted and every page states we own and manage the properties.
As owners of our properties we are responsible for providing
a safe and great environment for potential renters and our current tenants.
The phone number provided is for potential tenants, tenants,
and former tenants to reconnect with us.
Ms. W[redacted] states in her letter the reason they are
calling is to update apartments.com of which we have made perfectly clear
because we own our properties they have no rights to any of our original
copyrighted materials. They shall not republish our original copyrighted
materials or list with any of their companies. Therefore, there is no reason
for them to call us.
Since the time of opening this case we have received two
more phone calls:
This time from ###-###-####.June 9, 2017 at 9:35 a.m.
June 14, 2017 at 11:44 a.m.
Both calls were from Sarah for apartments.com asking for an
occupancy update with a call back number of ###-###-####.
Ms. W[redacted] states since receiving our complaints they have
removed us from the apartments.com network since 9/29/2016. We believe this to
be true.
So far since June 14, 2017 we have not received another
call. We are encouraged of the effort Ms. W[redacted] has shown towards resolving
these issues and appreciate her letter to inform us that she has removed us
from [redacted]’s queue of apartment communities to update.We once again thank the Revdex.com for helping us resolve this matter.
Respectfully,
[redacted] and [redacted]