I am taking this opportunity to respond to your correspondence regarding [redacted] I first want to emphasize that Phillips & Cohen Associates, Ltd., prides itself on being respectful and courteous when dealing with members of the publicWe provide our specialists with extensive training and attempt to fully comply with privacy rules and other regulations that impact our industryWe take pride in the fact that our people are extremely sensitive to the issues involved in this type of work and take every precaution to be as respectful as possibleOn May 2015, our client, Merrick Bank placed the account of [redacted] with Phillips & Cohen Associates Ltd, to recover the outstanding balance of $on the account ending in “1672”We have forwarded [redacted] ’s complaint to our client Merrick Bank We are waiting for instructions from our client and hoping to have a response from them, within the next daysAs soon as we receive a response we will forward it to you so that you may send it to the consumerIn any case, we will cease collection until such time as we receive instructionsIf we do not receive a response, we will close our file and return it to the clientPhillips & Cohen Associates, Ltd is a member of the ACA International, the premier trade group for our industry, and takes pride in meeting our responsibilities under both state and federal lawWhile at times we have received inquiries from governmental organizations, we always attempt to respond promptly and courteouslyOur desire is to continuously improve and we are striving to be the best in class as a collection agencyAs director of Corporate Compliance, I personally train and oversee all associates to ensure adherence to the federal and state regulation o f our industryIf there is anything further that I can provide to assist in this matter, please do not hesitate to contact me at [redacted] Thank you again for the opportunity to respond to this issue
I recently received a letter from Phillips & Cohen on the untimely death of my daughter The letter states that they are representing their client and are trying to locate the person that is authorized to pay the outstanding debtThere is no mention as to who this client is and what the outstanding debt isAll there is in the letter is a website, a reference number and a pin numberIn the website, they are requesting all information about us, but there is no information about themAll arrangements have been completed legally and her estate is now in probateAll creditors have been contacted and resolved through the probate processAs far as I'm concerned this is a classic case of ambulance chasing and I think they are pretty close to the line on grave robbing! Phillips & Cohen needs to go through the proper legal channelsStay away from these slugs!
Revdex.com:
" line-height: 150%">I have reviewed the response made by the business in reference to complaint ID ***and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although you have provided a contact obligation, you have yet to provide proof of exactly how you came up with the amount I supposedly owe, and a detailed account of how you came up to that amountDocuments supporting this are again requested.
Regards,
I am taking this opportunity to respond to your correspondence regarding [redacted]. I first want to emphasize that Phillips & Cohen Associates, Ltd., prides itself on being respectful and courteous when...
dealing with members of the public. We provide our specialists with extensive training and attempt to fully comply with privacy rules and other regulations that impact our industry. We take pride in the fact that our people are extremely sensitive to the issues involved in this type of work and take every precaution to be as respectful as possible. On May 20 2015, our client, Merrick Bank placed the account of [redacted] with Phillips & Cohen Associates Ltd, to recover the outstanding balance of $868.53 on the account ending in “1672”. We have forwarded [redacted]’s complaint to our client Merrick Bank. We are waiting for instructions from our client and hoping to have a response from them, within the next 10 days. As soon as we receive a response we will forward it to you so that you may send it to the consumer. In any case, we will cease collection until such time as we receive instructions. If we do not receive a response, we will close our file and return it to the client. Phillips & Cohen Associates, Ltd is a member of the ACA International, the premier trade group for our industry, and takes pride in meeting our responsibilities under both state and federal law. While at times we have received inquiries from governmental organizations, we always attempt to respond promptly and courteously. Our desire is to continuously improve and we are striving to be the best in class as a collection agency. As director of Corporate Compliance, I personally train and oversee all associates to ensure adherence to the federal and state regulation o f our industry. If there is anything further that I can provide to assist in this matter, please do not hesitate to contact me at [redacted]. Thank you again for the opportunity to respond to this issue.
I am taking this opportunity to respond to your correspondence regarding [redacted] I first want to emphasize that Phillips & Cohen Associates, Ltd., prides itself on being respectful and courteous when dealing with members of the publicWe provide our specialists with extensive training and attempt to fully comply with privacy rules and other regulations that impact our industryWe take pride in the fact that our people are extremely sensitive to the issues involved in this type of work and take every precaution to be as respectful as possibleOn May 2015, our client, Merrick Bank placed the account of [redacted] with Phillips & Cohen Associates Ltd, to recover the outstanding balance of $on the account ending in “1672”We have forwarded [redacted] ’s complaint to our client Merrick Bank We are waiting for instructions from our client and hoping to have a response from them, within the next daysAs soon as we receive a response we will forward it to you so that you may send it to the consumerIn any case, we will cease collection until such time as we receive instructionsIf we do not receive a response, we will close our file and return it to the clientPhillips & Cohen Associates, Ltd is a member of the ACA International, the premier trade group for our industry, and takes pride in meeting our responsibilities under both state and federal lawWhile at times we have received inquiries from governmental organizations, we always attempt to respond promptly and courteouslyOur desire is to continuously improve and we are striving to be the best in class as a collection agencyAs director of Corporate Compliance, I personally train and oversee all associates to ensure adherence to the federal and state regulation o f our industryIf there is anything further that I can provide to assist in this matter, please do not hesitate to contact me at [redacted] Thank you again for the opportunity to respond to this issue
I recently received a letter from Phillips & Cohen on the untimely death of my daughter The letter states that they are representing their client and are trying to locate the person that is authorized to pay the outstanding debtThere is no mention as to who this client is and what the outstanding debt isAll there is in the letter is a website, a reference number and a pin numberIn the website, they are requesting all information about us, but there is no information about themAll arrangements have been completed legally and her estate is now in probateAll creditors have been contacted and resolved through the probate processAs far as I'm concerned this is a classic case of ambulance chasing and I think they are pretty close to the line on grave robbing! Phillips & Cohen needs to go through the proper legal channelsStay away from these slugs!
Revdex.com:
" line-height: 150%">I have reviewed the response made by the business in reference to complaint ID ***and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although you have provided a contact obligation, you have yet to provide proof of exactly how you came up with the amount I supposedly owe, and a detailed account of how you came up to that amountDocuments supporting this are again requested.
Regards,
I am taking this opportunity to respond to your correspondence regarding [redacted]. I first want to emphasize that Phillips & Cohen Associates, Ltd., prides itself on being respectful and courteous when...
dealing with members of the public. We provide our specialists with extensive training and attempt to fully comply with privacy rules and other regulations that impact our industry. We take pride in the fact that our people are extremely sensitive to the issues involved in this type of work and take every precaution to be as respectful as possible. On May 20 2015, our client, Merrick Bank placed the account of [redacted] with Phillips & Cohen Associates Ltd, to recover the outstanding balance of $868.53 on the account ending in “1672”. We have forwarded [redacted]’s complaint to our client Merrick Bank. We are waiting for instructions from our client and hoping to have a response from them, within the next 10 days. As soon as we receive a response we will forward it to you so that you may send it to the consumer. In any case, we will cease collection until such time as we receive instructions. If we do not receive a response, we will close our file and return it to the client. Phillips & Cohen Associates, Ltd is a member of the ACA International, the premier trade group for our industry, and takes pride in meeting our responsibilities under both state and federal law. While at times we have received inquiries from governmental organizations, we always attempt to respond promptly and courteously. Our desire is to continuously improve and we are striving to be the best in class as a collection agency. As director of Corporate Compliance, I personally train and oversee all associates to ensure adherence to the federal and state regulation o f our industry. If there is anything further that I can provide to assist in this matter, please do not hesitate to contact me at [redacted]. Thank you again for the opportunity to respond to this issue.