APB Auto Sales, Inc.

Revdex.com spoke to Ken at business and the following was
relayed: The issue involved a speedometer that after minutes or so would flash offThis was not an inspection issue and we would never run a vehicle for minutes looking for an issue so it was not duplicatedIt was not an issue that occurred upon start up or short drivesI did fix it at my cost and the issue was resolved

There was 128,miles on the vehicle when it was purchasedI put approximately miles on it when I started reporting issues with itI don't remember how many miles were on it each time I went to the dealership each time all I know is the dealership is exactly miles from my homeSo every time I had to go out there to have it looked at I would put miles on it and they never looked at it until the 4th time I went out there they kept asking me to come back because the person who was suppose to look at it was never there even though they made the appointment for me to come out there. I will upload the purchase agreement within the next couple of days along with pictures of what my back brake looked like after month of driving it

The customer had been in the truck for well over 5,000 miles and stated the brakes needed to be replaced.  Vehicle had gone over the 30 days and 1,000 miles of coverage in order for us to resolve the complaint.  This is a service issue that every customer has to take into account of owning a vehicle and not the responsibility of our store.  Every vehicle with over 100,000 miles will show signs of wear an tear but the truck passed New York State safety inspection at the day of delivery and the customer also fails to mention they were in an accident with the truck and brought it back after the accident to try and claim warranty work when the truck was damaged.  Any further questions please feel free to contact myself, Ken Peck, the owner and dealer principal at APB Auto Sales, Inc. at ###-###-#### to close this matter amicably.  Have a great day.

Revdex.com spoke to Luke at business and the following was relayed: The customer has been given 3 appointment times and has missed all 3. I am and have been willing to look at the vehicle but the customer has to set up and keep an appointment.

Customer purchased a 2004 [redacted] with VIN# [redacted] on May 8th, 2016.  The vehicle was purchased from [redacted] the previous week and goes through a 209 point inspection the day of pickup, the vehicle passed with both [redacted] and [redacted] Automotive prior to delivery. ...

We have a 3rd party look the vehicles over to make sure that A. The vehicle meets their standards and will notify us if we should arbitrate the vehicle back to the seller and B. what the vehicle will require in order to not only pass NYS safety inspection but take care of the issues that would typically nickle and dime a customer later down the road and C. Removes APB from liability in the event the service department missed a safety concern. The [redacted] was sold with a service contract in the event that something should come up that both [redacted] and [redacted] could not possibly know.  As life happens you realize that things do happen, machines do break down, even one as clean as this one that had 2 outsourced opinions that evaluated and confirmed that the [redacted] was in good working order and passed with flying colors. The warranty company was called by [redacted] at a very high quote (as service centers do because they all work for profit) The warranty company countered them for a lower amount, [redacted] then called Mr. [redacted] for the difference.  Mr. [redacted] then called us, John G., and myself spent hours on the phone with both the local and national rep for [redacted] (the warranty company) and were able to get them to cover an additional $1,000 in labor so that the difference was far more affordable for Mr. [redacted].  APB Auto Sales and the staff has gone above and beyond trying to take care of Mr. [redacted] yet has dealt with a barrage of complaints and threats by both Mr. [redacted], family members, and "friends" that claim they own either a service shop or a dealership yet Mr. [redacted] did not take the [redacted] to them for either the warranty work or the purchase of a vehicle. Despite the mud-slinging and threats both in person and online we still tried our best to help the situation by forcing an open line of communication between the Repair facility and the Warranty company.  The dealership did their part by babysitting both in order to move the process along. It seems this complaint should be aimed at either the Warranty company or the Repair facility since we are neither and the issues lie with them.  As for the clerical error of the mileage on the service contract we have corrected and have told Mr. [redacted] it is an UNLIMITED MILE WARRANTY and the difference is moot and did not effect the outcome of the situation in any way.  We can provide the contact information for both Cars and [redacted] since this is a service concern. Thank you for your time.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I sent you the Bill of Sale among other documents too. Did you not receive them? Second the Dealer ship said we threaten them and my Grandmother, my Mother, family friend and I did not threaten them in anyway shape or form. Second they said to us on [redacted] page they had security cameras saying we did and none of of saw any. If they did I like to see them because one of use would do such asinine things. Thirdly Ken said he would be willing to work or help me out if this car could not be fixed which he has not. He said they lowered my bill at [redacted] auto motive which I called and talk to in person. [redacted] said APB did not pay them any money towards the car. Also supposedly Ken gave my mom $500 which I talk to her and she said received that money in anyway shape or form. They said they took my car as a trade in but they didn't and if they did they wrote N/A in the trade in on the Bill of Sales.

Revdex.com spoke to Ken at business and the following response was relayed: The car is not in her name. She did bring it back after about a week and a half. She is a mail driver and had put between 2-3k miles on the vehicle in that time and had some collision damage in that time. I inspected the brakes,...

there was between half and 3/4 pad life left. In the first month she put 6k miles on the vehicle. I can provide the mileage from when the car was sold and when it was brought back in.