The customer had been in the truck for well over 5,miles and stated the brakes needed to be replaced Vehicle had gone over the days and 1,miles of coverage in order for us to resolve the complaint This is a service issue that every customer has to take into account of owning a vehicle and not the responsibility of our store Every vehicle with over 100,miles will show signs of wear an tear but the truck passed New York State safety inspection at the day of delivery and the customer also fails to mention they were in an accident with the truck and brought it back after the accident to try and claim warranty work when the truck was damaged Any further questions please feel free to contact myself, Ken Peck, the owner and dealer principal at APB Auto Sales, Incat ###-###-#### to close this matter amicably Have a great day
Revdex.com spoke to Luke at business and the following was relayed: The customer has been given appointment times and has missed all I am and have been willing to look at the vehicle but the customer has to set up and keep an appointment
Revdex.com spoke to Ken at business and the following response was relayed: The car is not in her nameShe did bring it back after about a week and a halfShe is a mail driver and had put between 2-3k miles on the vehicle in that time and had some collision damage in that timeI inspected the brakes, there was between half and 3/pad life leftIn the first month she put 6k miles on the vehicleI can provide the mileage from when the car was sold and when it was brought back in
Customer purchased a [redacted] with VIN# [redacted] on May 8th, The vehicle was purchased from [redacted] the previous week and goes through a point inspection the day of pickup, the vehicle passed with both [redacted] and [redacted] Automotive prior to delivery We have a 3rd party look the vehicles over to make sure that AThe vehicle meets their standards and will notify us if we should arbitrate the vehicle back to the seller and Bwhat the vehicle will require in order to not only pass NYS safety inspection but take care of the issues that would typically nickle and dime a customer later down the road and CRemoves APB from liability in the event the service department missed a safety concernThe [redacted] was sold with a service contract in the event that something should come up that both [redacted] and [redacted] could not possibly know As life happens you realize that things do happen, machines do break down, even one as clean as this one that had outsourced opinions that evaluated and confirmed that the [redacted] was in good working order and passed with flying colorsThe warranty company was called by [redacted] at a very high quote (as service centers do because they all work for profit) The warranty company countered them for a lower amount, [redacted] then called Mr [redacted] for the difference Mr [redacted] then called us, John G., and myself spent hours on the phone with both the local and national rep for [redacted] (the warranty company) and were able to get them to cover an additional $1,in labor so that the difference was far more affordable for Mr [redacted] APB Auto Sales and the staff has gone above and beyond trying to take care of Mr [redacted] yet has dealt with a barrage of complaints and threats by both Mr [redacted] , family members, and "friends" that claim they own either a service shop or a dealership yet Mr [redacted] did not take the [redacted] to them for either the warranty work or the purchase of a vehicleDespite the mud-slinging and threats both in person and online we still tried our best to help the situation by forcing an open line of communication between the Repair facility and the Warranty company The dealership did their part by babysitting both in order to move the process alongIt seems this complaint should be aimed at either the Warranty company or the Repair facility since we are neither and the issues lie with them As for the clerical error of the mileage on the service contract we have corrected and have told Mr [redacted] it is an UNLIMITED MILE WARRANTY and the difference is moot and did not effect the outcome of the situation in any way We can provide the contact information for both Cars and [redacted] since this is a service concernThank you for your time
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I sent you the Bill of Sale among other documents tooDid you not receive them? Second the Dealer ship said we threaten them and my Grandmother, my Mother, family friend and I did not threaten them in anyway shape or formSecond they said to us on [redacted] page they had security cameras saying we did and none of of saw anyIf they did I like to see them because one of use would do such asinine thingsThirdly Ken said he would be willing to work or help me out if this car could not be fixed which he has notHe said they lowered my bill at [redacted] auto motive which I called and talk to in person [redacted] said APB did not pay them any money towards the carAlso supposedly Ken gave my mom $which I talk to her and she said received that money in anyway shape or formThey said they took my car as a trade in but they didn't and if they did they wrote N/A in the trade in on the Bill of Sales
The customer had been in the truck for well over 5,miles and stated the brakes needed to be replaced Vehicle had gone over the days and 1,miles of coverage in order for us to resolve the complaint This is a service issue that every customer has to take into account of owning a vehicle and not the responsibility of our store Every vehicle with over 100,miles will show signs of wear an tear but the truck passed New York State safety inspection at the day of delivery and the customer also fails to mention they were in an accident with the truck and brought it back after the accident to try and claim warranty work when the truck was damaged Any further questions please feel free to contact myself, Ken Peck, the owner and dealer principal at APB Auto Sales, Incat ###-###-#### to close this matter amicably Have a great day
Revdex.com spoke to Luke at business and the following was relayed: The customer has been given appointment times and has missed all I am and have been willing to look at the vehicle but the customer has to set up and keep an appointment
Revdex.com spoke to Ken at business and the following response was relayed: The car is not in her nameShe did bring it back after about a week and a halfShe is a mail driver and had put between 2-3k miles on the vehicle in that time and had some collision damage in that timeI inspected the brakes, there was between half and 3/pad life leftIn the first month she put 6k miles on the vehicleI can provide the mileage from when the car was sold and when it was brought back in
Customer purchased a [redacted] with VIN# [redacted] on May 8th, The vehicle was purchased from [redacted] the previous week and goes through a point inspection the day of pickup, the vehicle passed with both [redacted] and [redacted] Automotive prior to delivery We have a 3rd party look the vehicles over to make sure that AThe vehicle meets their standards and will notify us if we should arbitrate the vehicle back to the seller and Bwhat the vehicle will require in order to not only pass NYS safety inspection but take care of the issues that would typically nickle and dime a customer later down the road and CRemoves APB from liability in the event the service department missed a safety concernThe [redacted] was sold with a service contract in the event that something should come up that both [redacted] and [redacted] could not possibly know As life happens you realize that things do happen, machines do break down, even one as clean as this one that had outsourced opinions that evaluated and confirmed that the [redacted] was in good working order and passed with flying colorsThe warranty company was called by [redacted] at a very high quote (as service centers do because they all work for profit) The warranty company countered them for a lower amount, [redacted] then called Mr [redacted] for the difference Mr [redacted] then called us, John G., and myself spent hours on the phone with both the local and national rep for [redacted] (the warranty company) and were able to get them to cover an additional $1,in labor so that the difference was far more affordable for Mr [redacted] APB Auto Sales and the staff has gone above and beyond trying to take care of Mr [redacted] yet has dealt with a barrage of complaints and threats by both Mr [redacted] , family members, and "friends" that claim they own either a service shop or a dealership yet Mr [redacted] did not take the [redacted] to them for either the warranty work or the purchase of a vehicleDespite the mud-slinging and threats both in person and online we still tried our best to help the situation by forcing an open line of communication between the Repair facility and the Warranty company The dealership did their part by babysitting both in order to move the process alongIt seems this complaint should be aimed at either the Warranty company or the Repair facility since we are neither and the issues lie with them As for the clerical error of the mileage on the service contract we have corrected and have told Mr [redacted] it is an UNLIMITED MILE WARRANTY and the difference is moot and did not effect the outcome of the situation in any way We can provide the contact information for both Cars and [redacted] since this is a service concernThank you for your time
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I sent you the Bill of Sale among other documents tooDid you not receive them? Second the Dealer ship said we threaten them and my Grandmother, my Mother, family friend and I did not threaten them in anyway shape or formSecond they said to us on [redacted] page they had security cameras saying we did and none of of saw anyIf they did I like to see them because one of use would do such asinine thingsThirdly Ken said he would be willing to work or help me out if this car could not be fixed which he has notHe said they lowered my bill at [redacted] auto motive which I called and talk to in person [redacted] said APB did not pay them any money towards the carAlso supposedly Ken gave my mom $which I talk to her and she said received that money in anyway shape or formThey said they took my car as a trade in but they didn't and if they did they wrote N/A in the trade in on the Bill of Sales