Good morning [redacted] I'm including my comments that I left with both of your reviews below, as you will see, because your account has been flagged times during your membership, we unfortunately cannot re-open your accountIn addition to the comments below, in checking your account, you were left with a balance of 34,points - equivalent to $ Typically, these points would be forfeited during an account closure, but I have made a one-time exception, and sent the remaining funds to you via PayPal (our records show that you have been using this same email address for your PayPal transactions) Per PayPal, this transaction is now complete, and the transaction ID # is [redacted] As a final payment has been issued to you, we consider this issue closed I am sorry that we are unable to reinstate your accountBest, StephanieToluna Support Hello [redacted] I am sorry for this turn of events, however, Toluna runs regular checks of our database to ensure data quality and also to determine that our members are meeting our terms and conditions that they agree to at registrationShould we find members who have repeatedly violated our terms, or have had excessive flags on their survey activity for data quality, fraud, speeding, etc, then it is our responsibility to close those accounts in our databaseIn reviewing your particular account, we found that since joining Toluna in June, 2013, your account was flagged for speeding through surveys times, and flagged for data quality and inconsistency issues timesOf those occurrences, there were reports of speeding and data/survey issues just in Unfortunately, because of the high number of flags your account has received, we can no longer invite you to be a member of our siteAgain, I do apologize that we are unable to reinstate your account, please feel free to contact our support team via the Contact Us links on our website, if you have any additional questionsThank you, Toluna Support
Good morning, I do apologize for this inconvenience Your account was closed during a standard review of our system, wherein we found some flags on your survey activity, and those flags dealt with inconsistency in survey responses, some instances of speeding through surveys, and a few times where there was a discrepancy between our system and our client showing a different status for a session When several flags are placed on an account it can be subject to closure and additional review, which was the case here Seeing that you've been a very active member over the last few years though, I've gone ahead and re-opened your account on a probationary basis while we continue to monitor your activity I don't expect to see any other issues, but just remind you as always to carefully respond to each question and take your time when participating None of your points have been removed from your account, and you may now login to your account and continue participating Thank you,StephanieToluna Support
Good morning [redacted] ,I am so sorry to hear about the trouble you have been having with the study The survey sounds familiar, but like the other support team members you've contacted, I'm not positive what the ID # is Typically, with a study like this, if you were invited to participate through a partner, and not a direct Toluna invitation, you wouldn't be offered points, so something tells me, there was a mwith the incentive for the study, and I'll have to circle back with the team about that However, from your description, I have a feeling that our team was looking directly at your Toluna account history, rather than surveys where we worked with a partner ( [redacted] in this case), and that's how they concluded the study wasn't finished.To avoid keeping you waiting any longer, I'm going to take your word that the study was completed and will credit $(60,points), directly to your Toluna account - which I see is also registered under [redacted] @ [redacted] .com This credit is going to be posted within the next few minutes, and will be listed at [redacted] in your account history.Please note that this will be a one-time credit, and if you have any additional issues with survey credit, please do try to capture the survey ID # so we can fully and properly investigate for you Again, I am sorry for the trouble.Thank you, [redacted] Toluna USA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me please forward this info to company I appreciate your willingness to remit payment to meI would prefer to be paid by paypal if possible paypal address is either [redacted] or [redacted] If you insist on sending a check, my mailing address should be on my [redacted] account with youIf not, it's [redacted] **, [redacted] I did NOT ever see a notice on your site that disallowed multiple accounts(if it's in the TOS, no one ever actually reads that, just FYI)And your previous blocking of my original account was uncalled forI was NEVER rude/cruel to your staffThey were rude to me first in ignoring my requests for assistance or, if they did respond, just putting me down instead of offering a solutiongoing forward [please train them to behave appropriately to your members or you will lose further membershipJust a piece of adviceThank you again for your consideration regarding my earnings payment Sincerely, [redacted]
Good morning [redacted] I am so sorry you have experienced this issue yet again The problem is that our system takes into account any flags accrued over the time of your membership for speeding, data quality, inconsistencies, etc, and tallies them in a single report Once an account reaches a certain number of flags it is closed for violating our terms, and/or is subject to additional review In your case, in the years that you have been a member, you have accrued some flags in your activity, and because of this, you keep showing up on our flagged member report causing our database team to close your account It has been re-opened again, and none of your points have been removed I've asked our team to note your account information and exclude you from future closures unless we see new flags, or issues that require additional review The report which we receive regarding account flags is also being reviewed to take into account time limits when activity it flagged, rather than the entirety of a user's membership Again, I do apologize for the inconvenience, please let our support team now if you have any additional questions Best,StephanieToluna Support
Good morning Miss [redacted] , Your account has been closed in accordance with Toluna terms and conditions which state that a member's account may be closed at any time without notice should we discover activity which violates our policies In your case, in reviewing your account, we found that initially, your account registered under [redacted] was blocked on September 22, with your knowledge, following our support staff and some senior staff members receiving many harassing emails from you at that time By creating a 2nd account under the email address [redacted] after being informed that you were not longer invited to be a member of Toluna is a further violation of our policies, as members are not permitted multiple accounts In addition to having multiple accounts in our system, our help desk has received multiple emails from you demanding payments for surveys where you did not qualify, and threatening to take action against us for questions you felt were not applicable to you, or polls that you felt were inappropriate While we apologize for any survey that was not the right fit for you, we remind you that survey participation is voluntary, and that as a market research firm, we collect data for our clients on a variety of topics from movies, to consumer products to health conditions and medications While you may feel that a topic is not appropriate to you, you simply have the option not to participate I have included a past email from you to our support team below as an example of one of these instances With regards to your account, I am sorry that you were not informed of the closure, however Toluna has decided to stand by it's decision to close your account, as at this time, your behavior towards our support staff, and having multiple accounts does violate our code of conduct As far as your survey payments go, you currently have an available balance of 204,points remaining - $ If you reply with your current mailing address we will be happy to have a check issued to you from our AP department so you do not lose your accrued earnings At this time, your account lists " [redacted] " in [redacted] , [redacted] as your address so we cannot issue a payment until you confirm the correct address Regards,Toluna Support Help Desk Ticket Example: Problem Description: The below poll is EXTREMELY inappropriate and needs to be removed IMMEDIATELY! You NEVER ask about women's health!QuickVotesUSQuickVotesUS days agoWhich of the following statements best describes your menstrual cycle?I still experience regular menstrual periodsMy menstrual period has stopped because I am pregnant or nursingI have been having irregular menstrual periods for the past monthsI have not had a period for months or longer due to menopauseMy menstrual period has stopped because I had a hysterectomy in which both ovaries were removedI am a MALE and do not have a menstrual cycle Additional Notes: I saw yesterday that the poll has been removedIt was extremely inappropriate and you will be called out if you ever post such content againStaff Response: Hi [redacted] ,We understand you are not comfortable with this sponsored poll and we are sorry you feel offended by itHowever, it was posted for statistical reasons and over 2,members of our community participated in it so farThus many people are interested in the subject, could participate in a related study - for example a survey about menstruation medicines and drugs or period supplies (tampons, pads etc.) - and we would be interested in their opinions.For this reasons, while we apologize again you are offended by this poll, we hope you can understand that it won't be removed from the site.We kindly remind you that the participation in all our studies and activities rests at your choice and all of the data that Toluna collects in our research studies report as aggregate information, that is, information about groups - not individualsIndividual information is never reviewed or published without your consent, as it is irrelevant to the research conducted by our clientsAll individual information provided is held confidential in accordance with the terms of our Privacy Policy, which can be reviewed here: [redacted] Thank you and regards,Carrie S***
Good morning [redacted] I do apologize for the inconvenience We perform regular checks of our database for fraudulent and potentially fraudulent activity, and part of those checks include looking at instances in a member's history where surveys appear complete in our system, but the client reports that they actually were not at the close of the study Each time one of these instances is reported, a flag is placed on the member's account, and once a member reaches flags, the account is subject to additional review and closure As of May 2nd, your account reached flags, and was closed during the review process Now, what the reporting didn't say - and we are working on a new process to reset flags after a certain time period- is at what time each flag was placed on your account Given that you've been a member since 2008, it's possible that these were rare occurrences that occurred over several years, and some may have been due to a technical issue Aside from the flags, I do not see any issues with your account, and have gone ahead and re-opened it, so you may now login and continue participating With regards to your points and [redacted] payment, first, your April 28th [redacted] request was cancelled since the account status was set to blocked However, those points (360,- $120) have not been forfeited, and were returned to your account balance None of your points have been forfeited at this time, and your current balance is 417,points ($139.02) You may request a new payment today, which will be processed by May 23rd Again, I am sorry for the confusion Please do note however, that our system will continue to run our standard checks and should additional flags be placed on your account it will be subject to another full review and potential closure Please let us know if you have any additional questions Best,Toluna Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI'm not pleased with this responseas I have been a loyal customer and referred so many friends, but I will move on and find better companies to work with Thank you Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good morning [redacted] I am very sorry for the inconvenience, and that our support staff did not provide more details regarding the issue with your account I did some investigating and found that our system flagged your account due to a few issues within our surveys where you provided invalid data on the open ended questions(For example listing strings of letters instead of a valid answer) Once this occurs a certain number of times, our system flags the account for possible fraudulent activity, and it is subject to closure.In your case, since these issues arose in such a small number of surveys over the course of a year, we've decided to re-open your account and consider these instances flukes, as you have been a very dedicated member for about years now As of today, February 12th, you can login and continue participating in surveys, and your account balance remains intact Please do note however, that our system will continue to track survey activity, and should more of these survey issues occur, your account will be flagged again With that in mind, please always take your time to provide thoughtful responses to each questionAgain, I am sorry for the trouble, please let us know if you have any additional questionsBest Regards, [redacted] ***
Good morning [redacted] I apologize for the delay in payment, currently check payments are mailing approximately weeks from the request date, which is within the timeframe stated in the Toluna terms and conditions We certainly understand that this timing is not ideal, and we are working with our AP department to speed up the process Fortunately, in your case, your payment is next in line to go out, and I had confirmation from our AP department yesterday that payments will be sent to our processor for printing and mailing by the end of the week Your check will be mailing by Tuesday, the 7th As a reminder, we currently have over payment options available, including PayPal which is processed within weeks, and many gift cards processed within hours Thank you,Toluna Support
Good morning ***, I am very sorry for this inconvenience, but thank you for writing in Your account was flagged in our recent fraud reviews, as being part of a larger group of members that were linked due to having the same IP address, and seeing some patterns in account usage and set up If your account was hacked though, it could explain how this came to be As far as additional flags, this is internal, and what happened was that in certain surveys you participated in, our clients did not verify your status as complete, and when this occurs multiple times, we flag the account for possible suspicious activity It does not mean that there's definite fraud, but it's something we consider if other issues arise - in your case, as mentioned, you were linked to a larger group of members I've gone ahead and re-opened your account, and not to worry, all of your points are intact I have placed a note on your account regarding the possible hacking so we can investigate further and hopefully we will not see any future issues I do recommend logging in as soon as possible to change your account password in case your account has been compromised Please do accept our apologies for the inconvenience, and let us know if you have any additional questions Thank you,StephanieToluna Support
Good afternoon [redacted] In reviewing your account, I see that this is now the 2nd time your account has been flagged and closed for activity not in compliance with our terms and conditions As you may recall, this issue also occurred in May, and at that time, your account was re-opened on a probationary basis Between then and now, your account received additional flags regarding inconsistency in survey responses, instances of speeding through surveys, and additional discrepancies between our system and our client showing a different status for a survey All in all, in 2016, your account has been flagged on separate occasions At this time, because of the large number of flags, we unfortunately can no longer invite you to be a member of Toluna At this time, your account carries a balance of 78,points, equivalent to $ While normally these points would be forfeited in accordance with our terms, we are making a one-time exception and will have our AP department issue a check payment to you for this remaining amount The check will be issued within 3-weeks, and will be sent to the address in your account on [redacted] If this address is incorrect, please contact our support team via the Contact Us link on our website to provide the correct address I am sorry for this unfortunate turn of events, however, we do hold our members to the highest standard, and given the issues we have encountered with your survey activity, we sadly cannot re-open your account at this time Best Regards, Toluna Support
Good morning [redacted] I'm including my comments that I left with both of your reviews below, as you will see, because your account has been flagged times during your membership, we unfortunately cannot re-open your accountIn addition to the comments below, in checking your account, you were left with a balance of 34,points - equivalent to $ Typically, these points would be forfeited during an account closure, but I have made a one-time exception, and sent the remaining funds to you via PayPal (our records show that you have been using this same email address for your PayPal transactions) Per PayPal, this transaction is now complete, and the transaction ID # is [redacted] As a final payment has been issued to you, we consider this issue closed I am sorry that we are unable to reinstate your accountBest, StephanieToluna Support Hello [redacted] I am sorry for this turn of events, however, Toluna runs regular checks of our database to ensure data quality and also to determine that our members are meeting our terms and conditions that they agree to at registrationShould we find members who have repeatedly violated our terms, or have had excessive flags on their survey activity for data quality, fraud, speeding, etc, then it is our responsibility to close those accounts in our databaseIn reviewing your particular account, we found that since joining Toluna in June, 2013, your account was flagged for speeding through surveys times, and flagged for data quality and inconsistency issues timesOf those occurrences, there were reports of speeding and data/survey issues just in Unfortunately, because of the high number of flags your account has received, we can no longer invite you to be a member of our siteAgain, I do apologize that we are unable to reinstate your account, please feel free to contact our support team via the Contact Us links on our website, if you have any additional questionsThank you, Toluna Support
Good morning, I do apologize for this inconvenience Your account was closed during a standard review of our system, wherein we found some flags on your survey activity, and those flags dealt with inconsistency in survey responses, some instances of speeding through surveys, and a few times where there was a discrepancy between our system and our client showing a different status for a session When several flags are placed on an account it can be subject to closure and additional review, which was the case here Seeing that you've been a very active member over the last few years though, I've gone ahead and re-opened your account on a probationary basis while we continue to monitor your activity I don't expect to see any other issues, but just remind you as always to carefully respond to each question and take your time when participating None of your points have been removed from your account, and you may now login to your account and continue participating Thank you,StephanieToluna Support
Good morning [redacted] ,I am so sorry to hear about the trouble you have been having with the study The survey sounds familiar, but like the other support team members you've contacted, I'm not positive what the ID # is Typically, with a study like this, if you were invited to participate through a partner, and not a direct Toluna invitation, you wouldn't be offered points, so something tells me, there was a mwith the incentive for the study, and I'll have to circle back with the team about that However, from your description, I have a feeling that our team was looking directly at your Toluna account history, rather than surveys where we worked with a partner ( [redacted] in this case), and that's how they concluded the study wasn't finished.To avoid keeping you waiting any longer, I'm going to take your word that the study was completed and will credit $(60,points), directly to your Toluna account - which I see is also registered under [redacted] @ [redacted] .com This credit is going to be posted within the next few minutes, and will be listed at [redacted] in your account history.Please note that this will be a one-time credit, and if you have any additional issues with survey credit, please do try to capture the survey ID # so we can fully and properly investigate for you Again, I am sorry for the trouble.Thank you, [redacted] Toluna USA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me please forward this info to company I appreciate your willingness to remit payment to meI would prefer to be paid by paypal if possible paypal address is either [redacted] or [redacted] If you insist on sending a check, my mailing address should be on my [redacted] account with youIf not, it's [redacted] **, [redacted] I did NOT ever see a notice on your site that disallowed multiple accounts(if it's in the TOS, no one ever actually reads that, just FYI)And your previous blocking of my original account was uncalled forI was NEVER rude/cruel to your staffThey were rude to me first in ignoring my requests for assistance or, if they did respond, just putting me down instead of offering a solutiongoing forward [please train them to behave appropriately to your members or you will lose further membershipJust a piece of adviceThank you again for your consideration regarding my earnings payment Sincerely, [redacted]
Good morning [redacted] I am so sorry you have experienced this issue yet again The problem is that our system takes into account any flags accrued over the time of your membership for speeding, data quality, inconsistencies, etc, and tallies them in a single report Once an account reaches a certain number of flags it is closed for violating our terms, and/or is subject to additional review In your case, in the years that you have been a member, you have accrued some flags in your activity, and because of this, you keep showing up on our flagged member report causing our database team to close your account It has been re-opened again, and none of your points have been removed I've asked our team to note your account information and exclude you from future closures unless we see new flags, or issues that require additional review The report which we receive regarding account flags is also being reviewed to take into account time limits when activity it flagged, rather than the entirety of a user's membership Again, I do apologize for the inconvenience, please let our support team now if you have any additional questions Best,StephanieToluna Support
Good morning Miss [redacted] , Your account has been closed in accordance with Toluna terms and conditions which state that a member's account may be closed at any time without notice should we discover activity which violates our policies In your case, in reviewing your account, we found that initially, your account registered under [redacted] was blocked on September 22, with your knowledge, following our support staff and some senior staff members receiving many harassing emails from you at that time By creating a 2nd account under the email address [redacted] after being informed that you were not longer invited to be a member of Toluna is a further violation of our policies, as members are not permitted multiple accounts In addition to having multiple accounts in our system, our help desk has received multiple emails from you demanding payments for surveys where you did not qualify, and threatening to take action against us for questions you felt were not applicable to you, or polls that you felt were inappropriate While we apologize for any survey that was not the right fit for you, we remind you that survey participation is voluntary, and that as a market research firm, we collect data for our clients on a variety of topics from movies, to consumer products to health conditions and medications While you may feel that a topic is not appropriate to you, you simply have the option not to participate I have included a past email from you to our support team below as an example of one of these instances With regards to your account, I am sorry that you were not informed of the closure, however Toluna has decided to stand by it's decision to close your account, as at this time, your behavior towards our support staff, and having multiple accounts does violate our code of conduct As far as your survey payments go, you currently have an available balance of 204,points remaining - $ If you reply with your current mailing address we will be happy to have a check issued to you from our AP department so you do not lose your accrued earnings At this time, your account lists " [redacted] " in [redacted] , [redacted] as your address so we cannot issue a payment until you confirm the correct address Regards,Toluna Support Help Desk Ticket Example: Problem Description: The below poll is EXTREMELY inappropriate and needs to be removed IMMEDIATELY! You NEVER ask about women's health!QuickVotesUSQuickVotesUS days agoWhich of the following statements best describes your menstrual cycle?I still experience regular menstrual periodsMy menstrual period has stopped because I am pregnant or nursingI have been having irregular menstrual periods for the past monthsI have not had a period for months or longer due to menopauseMy menstrual period has stopped because I had a hysterectomy in which both ovaries were removedI am a MALE and do not have a menstrual cycle Additional Notes: I saw yesterday that the poll has been removedIt was extremely inappropriate and you will be called out if you ever post such content againStaff Response: Hi [redacted] ,We understand you are not comfortable with this sponsored poll and we are sorry you feel offended by itHowever, it was posted for statistical reasons and over 2,members of our community participated in it so farThus many people are interested in the subject, could participate in a related study - for example a survey about menstruation medicines and drugs or period supplies (tampons, pads etc.) - and we would be interested in their opinions.For this reasons, while we apologize again you are offended by this poll, we hope you can understand that it won't be removed from the site.We kindly remind you that the participation in all our studies and activities rests at your choice and all of the data that Toluna collects in our research studies report as aggregate information, that is, information about groups - not individualsIndividual information is never reviewed or published without your consent, as it is irrelevant to the research conducted by our clientsAll individual information provided is held confidential in accordance with the terms of our Privacy Policy, which can be reviewed here: [redacted] Thank you and regards,Carrie S***
Good morning [redacted] I do apologize for the inconvenience We perform regular checks of our database for fraudulent and potentially fraudulent activity, and part of those checks include looking at instances in a member's history where surveys appear complete in our system, but the client reports that they actually were not at the close of the study Each time one of these instances is reported, a flag is placed on the member's account, and once a member reaches flags, the account is subject to additional review and closure As of May 2nd, your account reached flags, and was closed during the review process Now, what the reporting didn't say - and we are working on a new process to reset flags after a certain time period- is at what time each flag was placed on your account Given that you've been a member since 2008, it's possible that these were rare occurrences that occurred over several years, and some may have been due to a technical issue Aside from the flags, I do not see any issues with your account, and have gone ahead and re-opened it, so you may now login and continue participating With regards to your points and [redacted] payment, first, your April 28th [redacted] request was cancelled since the account status was set to blocked However, those points (360,- $120) have not been forfeited, and were returned to your account balance None of your points have been forfeited at this time, and your current balance is 417,points ($139.02) You may request a new payment today, which will be processed by May 23rd Again, I am sorry for the confusion Please do note however, that our system will continue to run our standard checks and should additional flags be placed on your account it will be subject to another full review and potential closure Please let us know if you have any additional questions Best,Toluna Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI'm not pleased with this responseas I have been a loyal customer and referred so many friends, but I will move on and find better companies to work with Thank you Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good morning,
Good morning [redacted] I am very sorry for the inconvenience, and that our support staff did not provide more details regarding the issue with your account I did some investigating and found that our system flagged your account due to a few issues within our surveys where you provided invalid data on the open ended questions(For example listing strings of letters instead of a valid answer) Once this occurs a certain number of times, our system flags the account for possible fraudulent activity, and it is subject to closure.In your case, since these issues arose in such a small number of surveys over the course of a year, we've decided to re-open your account and consider these instances flukes, as you have been a very dedicated member for about years now As of today, February 12th, you can login and continue participating in surveys, and your account balance remains intact Please do note however, that our system will continue to track survey activity, and should more of these survey issues occur, your account will be flagged again With that in mind, please always take your time to provide thoughtful responses to each questionAgain, I am sorry for the trouble, please let us know if you have any additional questionsBest Regards, [redacted] ***
Good morning [redacted] I apologize for the delay in payment, currently check payments are mailing approximately weeks from the request date, which is within the timeframe stated in the Toluna terms and conditions We certainly understand that this timing is not ideal, and we are working with our AP department to speed up the process Fortunately, in your case, your payment is next in line to go out, and I had confirmation from our AP department yesterday that payments will be sent to our processor for printing and mailing by the end of the week Your check will be mailing by Tuesday, the 7th As a reminder, we currently have over payment options available, including PayPal which is processed within weeks, and many gift cards processed within hours Thank you,Toluna Support
Good morning ***, I am very sorry for this inconvenience, but thank you for writing in Your account was flagged in our recent fraud reviews, as being part of a larger group of members that were linked due to having the same IP address, and seeing some patterns in account usage and set up If your account was hacked though, it could explain how this came to be As far as additional flags, this is internal, and what happened was that in certain surveys you participated in, our clients did not verify your status as complete, and when this occurs multiple times, we flag the account for possible suspicious activity It does not mean that there's definite fraud, but it's something we consider if other issues arise - in your case, as mentioned, you were linked to a larger group of members I've gone ahead and re-opened your account, and not to worry, all of your points are intact I have placed a note on your account regarding the possible hacking so we can investigate further and hopefully we will not see any future issues I do recommend logging in as soon as possible to change your account password in case your account has been compromised Please do accept our apologies for the inconvenience, and let us know if you have any additional questions Thank you,StephanieToluna Support
Good afternoon [redacted] In reviewing your account, I see that this is now the 2nd time your account has been flagged and closed for activity not in compliance with our terms and conditions As you may recall, this issue also occurred in May, and at that time, your account was re-opened on a probationary basis Between then and now, your account received additional flags regarding inconsistency in survey responses, instances of speeding through surveys, and additional discrepancies between our system and our client showing a different status for a survey All in all, in 2016, your account has been flagged on separate occasions At this time, because of the large number of flags, we unfortunately can no longer invite you to be a member of Toluna At this time, your account carries a balance of 78,points, equivalent to $ While normally these points would be forfeited in accordance with our terms, we are making a one-time exception and will have our AP department issue a check payment to you for this remaining amount The check will be issued within 3-weeks, and will be sent to the address in your account on [redacted] If this address is incorrect, please contact our support team via the Contact Us link on our website to provide the correct address I am sorry for this unfortunate turn of events, however, we do hold our members to the highest standard, and given the issues we have encountered with your survey activity, we sadly cannot re-open your account at this time Best Regards, Toluna Support