Apeara Ltd.

Dear ***,This is [redacted] I just sent you an email with a bit of our logistics issues over the last couple monthsI want to make sure you know I am following up and you can reach me directly buy replying to my emailI am deeply sorry for the inconvenienceWe are growing fast and experiencing growing painsWe strive to do what is best for our valued customers and their furry kidsOf course a refund is always possible and we would still fulfill your orderPlease know that in the end, we will do right by you.Here is copy of my email response: Dear ***,Thank you so much for reaching out and giving us the chance to service you better.My sincere apologies for all the delays with both your ordersWe are taking care of things though admitting we are behind and trying to do better each day.We have been experiencing many challenges with our shipping department which I agree should not fall short of doing the best for you our valued customer and your furry kiddos.Growing fast, we have to adjust our logistics and [redacted] also experienced challenges growing fast with us.We had a whole batch of labels that printed without a barcode and I am unsure which ones they areThat issue would not allow us to show tracking and only once you receive we can confirm we did our job.Our support team is great and very helpful yet sometimes things get lost and we are made aware when we receive a customer request.I looked into your history and I can see the first order was deliveredPlease let me know if that was to your satisfactionI am here to ensure you are taken care of.The second order has a tracking to show we are processingIt will only be able to show a tracking detail once the [redacted] has scannedSome of our orders are not scanned at all and some later than when picked up.For this item, I know we were low on inventory last week so I will look for your ticket tomorrow and we will be either able to confirm it is shipped or we can refund you if you do not want to wait.If you can wait a week to see if you receive it it would be greatIf at the end of next week you still have not gotten the item, we will refund you and can still send it to you if you'd likeIf you do receive it, we will also ship a gift to ask for your continued forgiveness.I am so so sorry for the inconvenience.I am a dog lover and I care about all my fellow humans who care about their furkids...I would love to make sure you still trust us to do good by you.Thank you for your patience and understanding[redacted] and The Apeara team

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have agreed to their time frame to resolve my issue. I will make an additional complaint if they do make this resolution. Sincerely, [redacted] ***

Dear ***,We are very sorry for the delays and the slow responses.Though we are aware of the difficulties our shipping and support team have faced, we strive to better our processes and serve you better.We understand your frustration and hope you can understand that as a new business we did face
challenges we are taking care ofWe have had so far over order in less than monthsThe percentage of errors made is low and sometimes out of our control and with our shipping partnerIt would be lovely to have your support as we consciously make the efforts required to do things right by our customersYou are not required to trust us or believe us of course.Your order is shippedSomeitmes we are not made aware of issues until our customers reach out to us so we can correct any wrong doingSo thank you for reaching out.Best,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear [redacted],This is [redacted]. I just sent you an email with a bit of our logistics issues over the last couple months. I want to make sure you know I am following up and you can reach me directly buy replying to my email. I am deeply sorry for the inconvenience. We are growing fast and experiencing...

growing pains. We strive to do what is best for our valued customers and their furry kids. Of course a refund is always possible and we would still fulfill your order. Please know that in the end, we will do right by you.Here is copy of my email response: Dear [redacted],Thank you so much for reaching out and giving us the chance to service you better.My sincere apologies for all the delays with both your orders. We are taking care of things though admitting we are behind and trying to do better each day.We have been experiencing many challenges with our shipping department which I agree should not fall short of doing the best for you our valued customer and your furry kiddos.Growing fast, we have to adjust our logistics and [redacted] also experienced challenges growing fast with us.We had a whole batch of labels that printed without a barcode and I am unsure which ones they are. That issue would not allow us to show tracking and only once you receive we can confirm we did our job.Our support team is great and very helpful yet sometimes things get lost and we are made aware when we receive a customer request.I looked into your history and I can see the first order was delivered. Please let me know if that was to your satisfaction. I am here to ensure you are taken care of.The second order has a tracking to show we are processing. It will only be able to show a tracking detail once the [redacted] has scanned. Some of our orders are not scanned at all and some later than when picked up.For this item, I know we were low on inventory last week so I will look for your ticket tomorrow and we will be either able to confirm it is shipped or we can refund you if you do not want to wait.If you can wait a week to see if you receive it it would be great. If at the end of next week you still have not gotten the item, we will refund you and can still send it to you if you'd like. If you do receive it, we will also ship a gift to ask for your continued forgiveness.I am so so sorry for the inconvenience.I am a dog lover and I care about all my fellow humans who care about their furkids...I would love to make sure you still trust us to do good by you.Thank you for your patience and understanding.[redacted] and The Apeara team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have agreed to their time frame to resolve my issue.  I will make an additional complaint if they do make this resolution.
Sincerely,
[redacted]

Dear [redacted],I would like to apologize for the inconvenience and the trouble we have caused. Please be assured I am going to follow through and assist you the best possible.We are a brand new company building our efforts on providing good products to many people like you and I that love their furry...

kiddos. In doing so, we have risen to the occasion of increasing our reach offering free products. We have a system in place for fulfillment and support which is constantly revised to grow as we grow. One of the major challenges we experienced was with [redacted] and tracking of packages. The last 3 months, they were not always scanning each package and we have been delayed in being able to follow through not knowing what the status was for many packages. Of course that should not affect you and for that I am very sorry.I looked into the history of the support provided and it looks that at your request, you were refunded. Please let me know you did receive your full refund. It shows on our end but a confirmation is always good.Though this ticket is closed in our support system, I am not sure if this complaint at the Revdex.com has been done before or after. Let me know what else I need to address to ensure your full satisfaction.We would love to send you your complete order at no charge to you if you would like the items. If so, please email me at: [redacted] and cc [redacted] so they can be there for you as well. Just remind me your original order # for faster service. I want to thank you for your patience and understanding. Please know we care and are grateful to be given the opportunity to serve you.[redacted]