Aperture Consulting Group

Hello, I have still not heard from Big O TiresI called just yesterday and was supposed to get a call backThis did not happen eitherAt this point, I believe, it has been months with no resolutionThank you, [redacted]

We are investigating your claims from the corporate office and we will respond with a resolution after completion of the investigation, no later than Monday 8/21/2017.thank you

The customer has been contacted and we will be issuing a full refund per her request

Hello, I have still not heard from Big O TiresI called just yesterday and was supposed to get a call backThis did not happen eitherAt this point, I believe, it has been months with no resolution. Thank you,*** ***
*** *** ***

customer came in for a brake inspection found that the front left caliper was frozen an need to be replaced customer approved front left caliper an brake flushy with new pads due to with a bad caliper the pads had to be replaced there is no refund on the caliper replacement an
brake flush the caliper is a hydraulic so caliper can fail anytime they replace the one was recommend

We have been in contact with N*** *** everyday since August 18th updating him on what we are doing with the vehicle, this is an old vehicle with hard to find parts as *** has stated

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  *The shop is taking steps to reconcile the time lost this summer and have responded to the escalation steps with stronger intent to finish the job today. I do not have the vehicle back in person today but waite more confidently.

Thier response is ridiculous, I did not have any work done by them at that time. My complaint speaks to the shops attempt to charge me for work that DID NOT need to be done. I can only assume they would have charged me to have the brakes and calipers replaced and simply removed the tiny rock that was causing the noise when backing up. I wonder if any. one really read the complaint that I wrote.

Customer has been contacted and the part was ordered and will be in on Friday

To whom it may concern,The customer came into our facility on 7/27/2015, at that time we performed a test drive and brake inspection. The front brake pads were metal to metal and the front brake rotors were below minimum specification to machine. We recommended front brakes to fix the customers...

concern at the time.  We replaced the front brake pads and rotors.  The rear rear brakes were still within specification on 7/27/2015. As the the store manager I contacted the customer in regards to this issue after I received the complaint and have not received a phone call back.