Company Name: Apes Plumbing Heating AC and Sewer Services
Work Completed Date: November 28,
Hire Again: No
Approximate Cost: $1,
Description Of Work: Replace/repair a leaking pipe
Summary: DOUBLE TEAMED, JACKED UP HOURS, UNPROFESSIONAL, NEVER PREPARED WATCH OUT
A little background: In November of 2011, the pipe in the wall between the downstairs bathroom and the garage leaked The water broke through the garage wall and flooded the garage ***, the owner, came out and had to drain the hot water heater so he could move it and get to the wall to make the repair The charge was $for the entire job, which he did alone
In November of 2012, the job I am reviewing now, this same pipe, in that same wall, leaked and had to be replaced *** sent out a guy named ***, who insisted it was a two-man job I tried to tell him about the repair *** had made to that pipe earlier, all by himself, but *** was belligerent and aggressive and insisted it was a two-man job DOUBLE TEAMED I am retired and disabled, and *** is a big guy, so he was not someone I was going to argue with I probably should have called another plumber, but I had been using APES for numerous calls and been satisfied
I wasn't happy, but I thought, two men, maybe they'll get done in half the time Wrong Every time I went out to look, the two of them were standing there chatting, not even pretending to work Then they needed a part, which they BOTH had to go to town to pick up -- and let me say that every single time I've used APES, they haven't had what they needed to do the job and had to "go to town" for it, on my dime Like copper pipe when I called them to replace/repair the copper piping under the house, or the wax gasket for the toilet tank when that's what they were there to repair In other words, NEVER PREPARED
*** and his buddy didn't drain the hot water heater this time, just "muscled it around," breaking the little stand it was up on to facilitate regular draining No apology, no replacement offered UNPROFESSIONAL
The second guy was shall we say, compromised? He was bouncing around, couldn't stand still, kept shaking his hands around, and his eyes looked like they would pop out of his head Not what you want to see in someone coming to work on your home UNPROFESSIONAL
So, I've got these two guys, who can't do anything alone, are spending the customer's (my) cash chatting, and only one of them actually did any work When *** made out the invoice, he billed more hours than they were actually there, for two men, at $120/hour EACH One man job, not done in any kind of a professional manner, and cheated on the hours worked JACKED UP HOURS
And they threw their debris from the job -- bits of pipe, rusty saw blade, broken plaster, pieces of wood with nails in it -- in the driveway in front of my garage EXTREMELY UNPROFESSIONAL
Essentially the same job *** did a year prior, but almost TIMES the cost I did call ***, the owner, and tell him what happened, but he just said, "Well, *** said..." So after several years of using APES for all my plumbing issues, paid at the time of service by the way, he wasn't even willing to discuss it
BOTTOM LINE: If my floor were under water from a leak, and I couldn't get any other plumber out here, I would drill holes in the floor to drain the water and have the floor replaced before I'd call APES again It would probably be less expensive
Update: Three months after this incident, the same pipe leaked again I called a different plumber who came out, did the work, and the charge was less than $ Two years later, his repair is still holding
Company Name: Apes Plumbing Heating AC and Sewer Services
Work Completed Date: November 28,
Hire Again: No
Approximate Cost: $1,
Description Of Work: Replace/repair a leaking pipe
Summary: DOUBLE TEAMED, JACKED UP HOURS, UNPROFESSIONAL, NEVER PREPARED WATCH OUT
A little background: In November of 2011, the pipe in the wall between the downstairs bathroom and the garage leaked The water broke through the garage wall and flooded the garage ***, the owner, came out and had to drain the hot water heater so he could move it and get to the wall to make the repair The charge was $for the entire job, which he did alone
In November of 2012, the job I am reviewing now, this same pipe, in that same wall, leaked and had to be replaced *** sent out a guy named ***, who insisted it was a two-man job I tried to tell him about the repair *** had made to that pipe earlier, all by himself, but *** was belligerent and aggressive and insisted it was a two-man job DOUBLE TEAMED I am retired and disabled, and *** is a big guy, so he was not someone I was going to argue with I probably should have called another plumber, but I had been using APES for numerous calls and been satisfied
I wasn't happy, but I thought, two men, maybe they'll get done in half the time Wrong Every time I went out to look, the two of them were standing there chatting, not even pretending to work Then they needed a part, which they BOTH had to go to town to pick up -- and let me say that every single time I've used APES, they haven't had what they needed to do the job and had to "go to town" for it, on my dime Like copper pipe when I called them to replace/repair the copper piping under the house, or the wax gasket for the toilet tank when that's what they were there to repair In other words, NEVER PREPARED
*** and his buddy didn't drain the hot water heater this time, just "muscled it around," breaking the little stand it was up on to facilitate regular draining No apology, no replacement offered UNPROFESSIONAL
The second guy was shall we say, compromised? He was bouncing around, couldn't stand still, kept shaking his hands around, and his eyes looked like they would pop out of his head Not what you want to see in someone coming to work on your home UNPROFESSIONAL
So, I've got these two guys, who can't do anything alone, are spending the customer's (my) cash chatting, and only one of them actually did any work When *** made out the invoice, he billed more hours than they were actually there, for two men, at $120/hour EACH One man job, not done in any kind of a professional manner, and cheated on the hours worked JACKED UP HOURS
And they threw their debris from the job -- bits of pipe, rusty saw blade, broken plaster, pieces of wood with nails in it -- in the driveway in front of my garage EXTREMELY UNPROFESSIONAL
Essentially the same job *** did a year prior, but almost TIMES the cost I did call ***, the owner, and tell him what happened, but he just said, "Well, *** said..." So after several years of using APES for all my plumbing issues, paid at the time of service by the way, he wasn't even willing to discuss it
BOTTOM LINE: If my floor were under water from a leak, and I couldn't get any other plumber out here, I would drill holes in the floor to drain the water and have the floor replaced before I'd call APES again It would probably be less expensive
Update: Three months after this incident, the same pipe leaked again I called a different plumber who came out, did the work, and the charge was less than $ Two years later, his repair is still holding