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Apex Appliances

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Apex Appliances Reviews (2)

A washer and dryer set I bought did not work properly. I returned the set but they are refusing to refund my money like they said they would.I purchased a used washer and dryer set from the company. We had them installed last Friday. The guys that put them in put a few marks in our paint (we have pictures to confirm this), and looking back I should have known that was a sign of things to come.After we moved in on Saturday, my wife started a load of laundry to clean some of the blankets that we had used. Not only did the washer put marks on our comforter, it also leaked nasty yellow water onto the floor. We have pictures to confirm both of these. It then took 4 dryer cycles on high heat to get the comforter 90% dry. After 4 cycles we decided we had wasted enough electricity and just let it air dry.When we called on Saturday, even though she was clearly talking to the owner, was told that he didn't know the procedure and couldn't talk because he had "100-200 people in the store." He then hung up on her.I called the owner's personal cell phone (which he had given me) on Sunday and again was told "I have 100 customers in the store, you need to call tomorrow". I finally were able to get up with them on Monday and scheduled a time for them to be picked up. When they came, they told me that were going to have to pay a $90 restocking fee.I called the store manager and asked him why I was being charged a restocking fee when he delivered a broken product. He told me I had shown them it was actually broken. I told him that I would show the employees at my house and he told me if they could verify it was broken I would get a full refund. I had already stopped by his store and showed him pictures of how they marked up the walls moving the units in, and I let him know that I didn't trust them to fix the washer.At this point, he let me know that his employees claimed they didn't mark the walls. The washer and dryer were literally (and I actually mean literally) the first things that were moved into our house. We bought a brand new house and there were no marks on the wall when we did the final walk through with the builder. There was no way those marks were there before his guys installing our washer and dryer.I turned on the washer and showed his employees how it leaked. I also showed them the marks in put in my comforter. One of his employees confirmed that he saw where the washer had leaked and said they could bring a replacement set or give me a refund. They took the set out and I let them know I wanted a refund. I was told I would be contacted the next day about the refund.They did not contact me the next day. I tried calling them multiple times and left messages that were not returned. I finally got up with the owner 2 days after they picked up the appliances. He told me that I would still be charged the restocking fee even though I had been told multiple times that I would get a full refund if the items were shown that they were defective. He claimed his employees did not see a leak. You can start to see a pattern here. His employees put marks on my wall, but then claim they didn't. His employees saw my washer leak, and then claim they didn't.He was very rude with me on the phone and even hung up on me. His employees were extremely rude to my wife, and when she pointed out the marks they left while installing the appliances they told her they must have already been there. At this point I have not received any of my money back. I have still been charged full price for a washer and dryer set he told me is already back on his sales floor.Desired SettlementI am seeking a complete refund. I should not have to pay a restocking fee for a item that is delivered broken.Business Response Contact Name and Title: [redacted]/ ManagerContact Phone:[redacted]Contact Email: [redacted]This customer claimed that his washer and dryer did not work properly, We had two technicians go out to investigate the problem, and they found absolutely nothing wrong with either machine. They even brought the machines back to the store for further investigation, only to confirm that there was nothing wrong with the machine. We told the customer that they can pick out another set and we will be glad to do the exchange free of charge. And if they insist to return the set, our return policy is cash refund for the first 7 days of purchase minus a $90 restocking fee. They refused to pay the restocking fee, and therefore the transaction can not go through. The customer understood the return policy and they signed it. Now they refusing to fulfill their part of the agreement. We have no further action on this case until the customer agree to exchange the units or get a refund minus the $90 restocking fee.Thank You Consumer Response Their response is nothing more than a lie. Their employee, who goes by "*", said to me, "I can see where the washer leaked." This was before they took the washer out of my house. I did not let them take the washer until they told me they saw were it had leaked, saw where it left marks on my clothes, and told me they would tell their boss this. Now they are lying and saying they never saw that and never said that. I have pictures to prove all the things that happened. I have pictures of the marks they put on my walls. I have pictures of water that has leaked out of the washer. I have pictures of the marks on my clothes. At this point, they have not refunded any of my money. I would consider that stealing. There is no compromise settlement I am interested in. I will not be getting another set from them because they don't have quality products. I will not pay a restocking fee when they delivered a broken product, and they confirmed it was broken. No respectable business would operate they way they do. Customer service is not something they care about. I have never received any apologies (or compensation) for all the marks they left on my wall. I have been yelled at, lied to, and both my wife and I have had them hang up on us while trying to talk to them on the phone. They have lied to us multiple times by saying "I have 100 or more people in my store" as an excuse for why they can't talk to us on the phone. So as I previously stated, the only settlement I am interested in is a full refund. This case has not been resolved.Final Business Response I just spoke with * again, and he insist, that you are making this up. He never told you that he saw a leak, they never seen a leak, they could not duplicate what you told them. The unit was brought back to the shop and I witnessed the test myself, no leak whatsoever, and both units were sent back to the showroom for resale. We stand by our statements and our position remains unchanged.Thanks

Washer broke in June 2014 and not fixed adequately. The washer is still broken. Promised new one but no contact since.In January 2014, I purchased a used washer and dryer with a one year warranty. In July 2014, the washing machine broke. The switch that told it to spin when the lid is closed stopped working. I was not told upon original purchase that I would have to pay $50 each time I needed it fixed. Needing it fixed and wanting it done properly I payed to have it fixed. However, the washer was not fixed back to its original state. The washer will spin regardless of the door being opened or closed. The spin cycle now makes a loud noise and is not delicate, even when on the hand-wash delicate cycle. I asked to have someone fix it yet again. The man spoke little English and yelled at me for it being fine. He told me to just not use the delicate cycle.I used my washing machine again and this time took video of it. When sending it to the nicer man (owner/manager?), he agreed to replace the washing machine. This was on November 13, 2014. I have asked about getting the new washer, but have heard nothing in return.Desired SettlementI am moving December 11, 2014 and would like to have it resolved by then. However, I am not sure if the "new" washer will work. Therefore, I would prefer a refund for the washer instead of a replacement so I can cut all ties with the company.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]Sorry about the issues that you been having with the washer. And sorry about the delay. I havnt had any communication from you for a long time, I thought the problem was resolved. I will look into it and have your washer replaced before your move out date.Refund is only available during first week of purchase. Please consult your warranty statement.Thank YouConsumer Response Company yelled at me for filing report when I called to have the washing machine replaced. Delivery guy yelled at me when he came to deliver it. Now the dryer is completely messed up from being improperly installed. When called to ask about was yelled at again. There is absolutely no customer service and the products are not what promised. When told there was a warranty when purchased, they claim the problems are not covered. Business Response This is none sense. No one yelled at anyone, not sure where this is coming from. We replaced the washer as we promised. The dryer, they moved it from one place to another, they want us to help with replacing the cord on the dryer, which is an additional service and not covered by the warranty. Even though, when Allison called me, I told her I will waive the fee, and our service tech replaced her cord free of charge. This is the last time we will do this, next time all service calls that are not covered by warranty will be charged at service rate. Thank You.Consumer Response After I spoke to them on the phone, they came out and fixed the problem. All is resolved. Hopefully nothing else will go wrong with the washer or dryer so we can move on.

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Description: Appliances - Used, Appliances - Installation, Major Appliance Repair Stores, Major Appliance Dealers

Address: 6300 Limousine Dr Ste 114, Raleigh, North Carolina, United States, 27617-1853

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www.apexappliancesnc.com

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