Apex Billing Solutions

Apex Billing Solutions receives move out information via community contacts. Move outs are typically generated in advance due to the need of all outstanding balances prior to closing. In this instance, the final bill was requested roughly 2 weeks prior to actual move out. When bills are requested...

prior to actual move out date, an estimation is calculated based on a 90 day average consumption. Once an account is closed, Apex is unable to issue credits to an account. All final payments are made directly to the HOA - if there is an adjustment to be made, it would be made by the HOA.
In regards to billing in arrears, Apex strives to bill on the same cycle as the City of Atlanta. This causes the bill to be 30 days in arrears. Essentially, the water must be consumed before it can be billed.

While I understand the frustration voiced in this complaint, we bill based on the method the property management company requested. The billing method for this Community is an allocation billing method. Which means that we take the total dollar amount on the city bill (provided by the property management) and divide it by the sub-metered consumption minus the Common Area Deduction (this would include the residential laundry room) this gives us the rate per gallon to bill. This rate will fluctuate because the sub-metered consumption will fluctuate. Sub-metered consumption is the amount of water that flows through each tenants water meter in their apartments.  
 
The tenants are billed for the water that goes through their individual meters only. For example, if the city bill reflects an amount of $2000.00 and the total sub-metered consumption minus the Common Area Deduction is 200,000 gallons, we take that $2000.00 and divide it by the 200,000 gallons of water; that would give us the rate of $0.01 per gallon. Then we take the sub-metered consumption for any unit and multiply it by that rate. Lets say the tenant uses 2500 gallons of water, we multiply that times $0.01, the water portion of their bill would be $25. We then do the same thing for the sewer portion.
 
If the total consumption for the community increase, then the rate increases. That is the only thing affected by the total community consumption.
When we are contracted by property management groups, they do not share with us the terms of the previous providers contract and what they had them bill for. 
I understand that any additional fees applied can put a hardship on those living on a fixed income, but the bill fee is a contracted amount agreed upon by both Apex and the Property Management group and is billed to all tenants. 
Should there be any other questions, please let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
 A community consumption of water usage is unacceptable. Every tenant here uses different sources for water beside, showers, washing dishes, dishwasher, etc. There are some tenants that have washing machines in their apartment. The residential laundry room washers would also be considered a community water usage. Therefore, I am being bill for water usage outside the scope of my own personal use. I don't use a dishwasher, I don't have a washing machine. I did  not contract with Apex for any billing fees, administrative fees or otherwise. That expense should be carried by [redacted]. Any additional amount added on to a senior citizen community of fixed incomes is a burden, even if its twenty five cents extra per month. How can my bill go from $40 some dollars a month from moving in a year ago to $65 some dollars a month or more. The percentage of increase needs to be explained fully thoroughly and justified. I have never heard of taking all the tenants in one apartment complex, along with the laundry-room, maintenance, etc. usage of water (community consumption) and dividing it, however so many ways, to come up with an individual figure of use. This company and [redacted] needs to find the water history for each and every apartment here, before it company (Apex) took over the responsibility.

In looking at the property as a whole, the due date does fluctuate between the 7th and 10th of the month. The bills have to be generated by the 24th of each month and bills are due up to 15 days later. 
We have the ability for residents to sign up for e-bill. E-bill allows...

the statements to be generated electronically and e-mailed to them instead of the statements going through the postal service. With this method, the statements are received with in 24 hours of being generated. If the residents have online access, they can set e-bill up online or they can call our Customer Service Center at 866-281-3977 and one of our specialist can assist.

We have researched the complaint filed by the tenant at Manchester
Place in [redacted]. Our finding show that the tenants are billed
using the RUBs method (Ratio Utility Billing Method). We take the city
bill provided by the property and we bill the tenants based on occupancy
and square...

footage. The tenants are also billed a Common Area
Electricity Fee. This fee is for the outside lighting, security lighting
in breezeways, etc. This fee is also based on occupancy and square
footage and is divided amongst all units. 
 
Copies
of the city bills can be requested through the leasing office or
property management of [redacted]. It would be up to them to share
that information. Apex Billing Solutions is contracted by the Property
Management for [redacted] to generate their statements. We do not
collect payments for their tenants and do not control late fees or
adjustments made to their accounts. This is something that would also
have to be discussed with the leasing office on property. 
 
Should there be any other questions or concerns, please let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's convenient for Apex that the check payment is "not functioning" on their site. They are charging customers $3.00 per transaction to make a payment using a credit card therefore making thousands of dollars each month.  My account was refunded for being overcharged by Apex once the city of Atlanta reviewed the account and the scam is continuing to happen. 
Regards,
[redacted]

Apex is a third party billing company that bills on behalf of HOA(Home Owners Association) or Property Management Groups. We do not bill on behalf of the Water Companies. This residents account has been past due which is why an Urgent Notice was sent out. In some cases, yes this...

account has carried a credit balance however that has not been the case since August. We have been receiving payments on this account but not the full balance by the due dates indicated on the statements. If a balance is not paid in full by the due date, a late fee is applied. If the balance is below $10 a late fee is not applied. We would be happy to waive one late fee on this residents account as a one time courtesy but would not be able to waive any additional fees on the account going.