Apex Broadcasting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is not okay for a business to not provide a service that they agreed to I made a reservation for a room at the Plaza and it was not provided for me After the hotel realized that there may not be a room for me they left me in limbo for over hours saying they may get a room for me After 8:I decided to try to find another room since my overtired daughter had to be up at 6:the next morning to play basketball My family owns a company and would never treat the customers this way and if they did they would make it right The Plaza needs to make it right.Best Regards, [redacted]

On January, 7, 2017, due to an unforeseen technical issue, our water heater stopped workingWe were trying our best to resume the hot water issue as soon as possibleFront desk was responsible to inform everybody upon check inWe tried our best to compensate every personWe are very sorry that the guest was not informed properlyWe are acknowledging the inconvenient experience and refunding the guest the full amountWe have contacted the guest to apologize directly and informed the guest of the refundThank you,The Assistant General Manager

I am
replying you for an assigned ID ***I am attaching an invoice of 54310.Plaza Hotel
and Suites charged *** *** only $She made her booking for Friday as
well but she was not guaranteed customer on Friday, non guaranteed customers
are with subject to availabilityAccording
to company policy guaranteed
customer pays their 100% upfrontAs you can see on her invoice her CC was not
charged or pre-authorized prior to Saturday Feb, Therefore, we are unable
to refund her for Friday February since she spent her money at Hampton innI have spoken with *** *** on Saturday and
explained complete situationShe was requesting a discount for Saturday night
and I have discounted her room to $and she accepted itAt that point
point she did not show any intention to bring this issue up with Revdex.com as she
bargained her price for the room.Best Regards,*** ***Plaza Hotel and SuitesMar 01,
www.plazawausau.com 11:
amN 17th AveWausau, WI 54401Telephone:
(715)845-Fax: (715)845-4990 *** *** Folio
70004 *** *** *** ** Room
Number: 315 *** *** ** *** Rate:
$49.99Pay Method: VS 1960Arrival
Date: Saturday, February 8, 2017Departure Date: Sunday,
February 19, 2017Member #:Line Department Room 2/18/20172/18/20172/18/20172/19/ROOM CHARGESTATE TAX 5.5%CITY TAX 8.0%VISA Auto PostedAuto
PostedAuto
PostedCHECKED-OUTV$49.99$2.75$$56.74Balance: I agree that my liability for all
charges is not waived Signature

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Erin ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is not okay for a business to not provide a service that they agreed to.  I made a reservation for a room at the Plaza and it was not provided for me.  After the hotel realized that there may not be a room for me they left me in limbo for over 3 hours saying they may get a room for me.  After 8:00 I decided to try to find another room since my overtired daughter had to be up at 6:30 the next morning to play basketball.  My family owns a company and would never treat the customers this way and if they did they would make it right.  The Plaza needs to make it right.Best Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was not told that I needed to pay 100% upfront to guarantee a room.  I also made it very clear when talking to Mr. [redacted] that I wanted to be reimbursed for my hotel stay on Friday night since I had to pay double, it was a huge inconvenience, and my daughter was not able to be with her teammates.  Mr. Anwar was only willing to give me a discount for Saturday nights room.  I would not have stayed there after what happened had it not been for my daughter wanting to be with her teammates.
Regards,
[redacted]

Our property is being checked for safety by City of Wausau WI. City also checks the chemicals within the pool and their ratio on a very regular basis. Pool area is completely safe for the ages and heights mentioned as it has passed local requirement before being constructed. Pool lights turn off...

automatically as displayed on the notices across the pool area. (Lights are dimmed so people may evacuate safely within the times displayed) We have an outside company who comes to the property and inspects rooms for bedbugs on a monthly basis and we take immediate action if we find any such reports. These reports are cleared for the property and that includes the respective room as well. Our kitchen is also being inspected regularly from the city's department of health. Once a customer has checked out, we do not save any hygienic possessions as those are consumable products and we dispose them off as advised considering hygiene issues.  Unfortunately, we can not offer any compensation in this regard. according to our policy if customer does not like our property, he/she may leave in 2 hours of check in time and they will get full return.  Thank you,[redacted]
Plaza Hotel and Suites,Wausau, WI

On January, 7, 2017, due to an unforeseen technical issue, our water heater stopped working. We were trying our best to resume the hot water issue as soon as possible. Front desk was responsible to inform everybody upon check in. We tried our best to compensate every person. We are very sorry that...

the guest was not informed properly. We are acknowledging the inconvenient experience and refunding the guest the full amount. We have contacted the guest to apologize directly and informed the guest of the refund. Thank you,The Assistant General Manager

We have replied this is the hotels policy, we cant refund a amount that has been charged by a different property